My husband and I had an exceptional experience at ATT yesterday because of Denzel W. He was very…read moreknowledgeable, friendly, polite, and respectful. He patiently answered all of our questions and we ended up buying 2 new phones (iPhone Air)--not because he pressured us but because we needed them and he walked us through the type that would best suit our needs. Denzel is the best customer service we've had after being ATT customers for the past 20 years. If you need assistance, definitely ask for Denzel!

1412 Greenbrier Pkwy, 137. Consultant Jessie W. Per guidelines, I am not providing the full name…read more Jessie followed through to complete the activation of my new cell phone after I lost my previous cell phone. It was a smooth resolution. The process did not take any longer than 15 minutes because Jessie was business savvy. Jessie efficiently worked through the various steps applying his important know how. That know how comes about through dedicated challenging work to service the many customers in the entry. I was on my way with a functional cell phone as Jessie was collaborating with a new customer. Signed Dr. Merz

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o

Thank you to Eric, Tmobile agent who was very helpful and courteous. He helped us install our new…read moreIphone 17 ProMax today. We greatly appreciate him!

I don't normally leave reviews, but this experience deserves one.I've been a loyal T-Mobile…read morecustomer for 21 years, and this was by far the worst store experience I've had. I was told the wait would be 10-15 minutes, but after waiting about 45 minutes, several customers who arrived after me were helped first, with no explanation.I came in ready to upgrade all four of my lines to the new iPhones, but instead I'll be taking my business to another T-Mobile store or possibly another carrier. This level of customer service does not represent the T-Mobile I've known for the past 21 years.

I dropped my phone off and ran a quick errand, came back and Kevin had already replaced my screen…read moreand then put on a new screen protector. He did an amazing job!!! It looks BRAND NEW! Thank y'all! Ps- I called so many screen repair places, and they were by far the least expensive. 100% recommend! (I have an iPhone 11 Pro Max)

Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.

I was dreading going to the Verizon store to upgrade my ancient phone. Tim provided excellent…read morecustomer service, hearing what I needed and my concerns, not trying to up-sale this old guy on a tight budget, and patiently switching devices with different operating systems. Thank you Tim!! You were exceptionally helpful. 5 stars all day!

I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

Super fast repair! My phone screen was damaged and flickering, not a problem for Mr. Fix! Highly…read morerecommend to anyone in the area for fast, convenient service

Came in to get my screen fix on my IPhone XR & he did a WONDERFUL job just in less time. I will…read morealways come back to him. Thank you.

Amazing phone repair service that's quick and easy. Super reliable quick and quality work thanks…read moreGuys

Rude staff Way too expensive and they are not willing to…read morehelp you with what you need, they will overprice everything

My SIL filled her phone with malware. Over 150 tabs were open and draining her battery while…read morepop-ups flashed urgent sounds and flashed scary messages. While I waited her phone was stripped of everything that did not belong. They are compassionate and amazing. I recommend!​​

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers