OMG! I can't thank Nicola Phillips enough for getting me through the process of buying a new iPhone ! You have to be mensa IQ level to navigate all the pricing plans with all the variables. Good thing Nicola is a very smart ! She walked me through the options with patience & professionalism! She even replied to my email inquiry - after the sale - to help me understand how my bill will change . I traded in my old iPhone. When that credit was applied - i had a new better iPhone - at a reasonable monthly price. She is a gem & should be given a HUGE raise! read more

Walked in for a power cord for iPhone 5 on a blustery cold day and $30 later I walked out with what I needed. The staff here was great and knew exactly what I needed. The cord was a bit expensive, but that was in no way the staff's fault. Overall, I had a great experience here. I will be back again for anything I may ever need for my phone. Power cord works and now I am able to share this review with you. Thanks!! read more

I have been to Many Verizon stores. One is hands-down the best. Jeff help me by transferring all the data reprogramming my programming my phone giving me a new cover and putting a hardening agent on the screen so when I drop it it won't break. This is the second time I've been to the store, I have been equally impressed both times with supreme customer service. read more

This is the best Verizon store out there. Damien W. was so courteous, friendly and just an overall cool young man. He made my experience extremely enjoyable., which doesn't usually happen at mobile phone stores. He was personable, knowledge and superior with customer service. Give this man a raise!!! read more

I bought a new phone at a different verizon store and went back to buy one for my wife...bad news is that the computers were down and couldn't sell us a phone...the good news is we found this store. The team working there are great. They didn't just sell us a phone, they made sure it was the right one for our needs. They took the time to show us the features that met our needs and were able to adjust the verizon account to match how much the phone is actually used...these guys aren't one timers...they want u to be a life long customer...the service was excellent and mike, who helped us, was extremely knowledgeable and was attentive to our needs...if you need a new phone or want an honest opinion of your current plan, you can't beat this store. read more

I was in the process of switching from Sprint to Verizon since my contract ended. This place is right down the street from me, so I stopped in to inquire about an iPhone for my wife and me as well as their plans. Damien was very helpful and didn't pressure me whatsoever. I could have done the same thing online but it was nice to talk through my options with a knowledgeable person. When I went to pick up my phones, I thought everything went smoothly. But the next morning, i realized my phone number was not the one I originally had with Sprint. So I went back into the store to correct it. Damien promptly did so. Unfortunately, when I went to register on Verizon's website, I noticed my wife's phone was not on my plan. So I called Verizon and they said it was set up on its own plan. They fixed that problem. So if you go in there to switch carriers, double check your numbers are correct and that you are on the proper plan. read more

My husband and I were thinking of switching to T-Mobile from Verizon because he was out of contract and he had gotten a "better" deal from T-Mobile. We went into this Verizon store expecting more sales pitches. Instead Patrick and Damien really went out of there way to help us figure out what was best for us, while taking advantage of a few deals where we could save even more money. They beat the T-Mobile price and got us better phones for cheap. More importantly they were honest and really helpful without being pushy. Excellent. read more

Patrick and Damien are super helpful, personable, and knowledgable. We came into the store without all of the necessary info needed to switch carriers and they helped us figure it out and we left totally taken care of and happy with the results. Thanks, guys! read more

I've been a long time Verizon customer and this visit was by far the best and most memorable. No wait at all. Damien was incredibly helpful in answering my husband's laundry list of questions about our plan and adding a line. We specifically chose to visit this Verizon location (even though there's one closer to our home) because of the great reviews and I'm happy that we did. It was certainly an exceptional experience and we were glad to have worked with Damien who was friendly and knowledgeable about the services and recommendations based on our needs. This is my new go-to Verizon store. read more

Patrick and Damien were both super helpful and informative in selecting our new phone purchases. The atmosphere of the store was easy going and laid back and at no point did they make me feel rushed while making a deciding on a new phone or phone plan. I strongly recommend this store for your next phone purchase. read more

Jeff was knowledgeable and candid, and he and Bobby were SUPER friendly and helpful getting me up and running with my new phone. Billions and billions of thumbs up. read more

Stopped in last week for a new phone and contract! Everyone here is nice& friendly! The experience was great indeed!

While some of Verizon's policies did not make for a pleasant experience, these were out of their control and they did everything in their control to help me get a new phone right at launch and replace it when it was defective (also not their fault, of course). While waiting in the store I also witnessed them frequently, patiently walking customers through any and all features on their phone that they wanted help with or explanations desired. While at times I debated purchasing online being easier, when I ran into problems having the personal care of Nichola and Damien was greatly appreciated. read more

This store is a huge piece of dogshit. I keep receiving EXTrEMELY annoying and persistent calls from the salespeople here trying to get me to come buy something. I have asked them to stop calling. Very rude and unprofessional. When I ask what these "promotions" i qualify for, they say they cannot tell me over the phone, that i have to come into the store. Wtf? So i call verizons 1800 number and they tell me everything. I would rather buy my phone from a used car salesman than these Mobile Generation ass holes. read more

If you need anything Verizon, visiting this store is well-worth the trip! The store's manager, Aaron Crandall is a Verizon Wireless Guru! I've come to him with questions on phones, accessories and plans, and without batting an eye, Aaron clearly and thoroughly answered everything. It's quite rare these days to find such an exceptional level of knowledge and customer service in retail. Thank you Aaron, and if I know of anyone who needs anything wireless-related, I'll send them to your store because I know they'll be taken care of exceptionally well! read more

Excellent service for my old, soon to be obsolete flip phone. My legacy phone will not be supported after November. They explained my options, but I have another service already and will just abandon the service. Very helpful staff! read more

Bobby was super helpful when I bought my iPhone XS. I had not purchased a phone since iPhone 6 and was confused about the later models. He explained everything thoroughly in a calm tone. He was not condescending in any way which I greatly appreciated. Excellent customer service and attention, unlike the Andersonville location. read more

Went here to upgrade to the iPhone 5 and have my wife join my plan with my old iPhone 4 and it could not have been any easier or less stressful. I really thought we were in for a really difficult process and it was not at all. Damien helped us and he was great. Very friendly, professional and efficient. We got it all done quickly and he explained everything well and thoroughly. Went back with my wife's old cell phone later that day and he was able to transfer all of her contacts to her iPhone in a couple of minutes. Again, relieved us of any potential stress. I do wish they had more phone accessories to choose from, but that is nitpicking. Great service at this store! read more

This location is located directly on Western Avenue just south of Lawrence. It's right off the Brown Line stop and there's also a metered parking lot steps away from the storefront. I came in for a new wall charger and a cable late last week, and came back today for a screen guard. Great customer service both times with different people - no frills or aggressive sales attempts. Both times, I was in an out quickly. read more

Nicola and Jeff were really helpful and friendly when I stopped in to replace my phone.

Both David and Jake are both amazingly knowledgeable about their products, and equally helpful. They were smiling and ready each time I came back after purchasing my new phone for instructions, even though they were repeating them for me. The music from Pandora made the experience that much sweeter.... Now I use Pandora music too LOL... read more

Do not take your business here! After 3 weeks of madness, a useless phone and VERY poor customer service, I got a full refund for my phone, with the assistance of the district manager, and out of the contract with the assistance of Verizon Corporate. Be warned that this is not a Verizon Corporate store and they operate by their own set of policies and guidelines. Save yourself some time and find a corporate store to go to so that when things don't go right, you'll get good service from people who know what they're doing and are interested in helping you. Instead of just weaseling their way out of their responsibilities so that they can make a buck. read more

Derek, Kendra, and David are not only knowledgeable but extremely helpful and patient with all your questions. They helped my family pick out phones and understand the features, billing, etc.. to make sure we were getting what best fit us. If you're not dealing with one of them, find out when they're available. read more

Damien was incredibly helpful! He saved all of the photos on my galaxy and restored my faith in humanity :-) He was incredibly knowledgeable, professional and attentive. Thank you so much! read more

Helpful, knowledgable, friendly. These guys don't beat around the bush and tell you how it is. Have come here before, will do all my Verizon business here! read more

Stopped in at Tech Happy Hour. Damien was helpful, knowledgeable, and fun . He and the store came highly recommended from friends. I am happy to say they are right. read more

Excellent customer service and knowledge from Bobby! Went above and beyond what he was supposed to do. From now on I'm going to the store instead of online when I need something from Verizon. read more

The service was awesome! Patrick and Nicola really were knowledgable and helped me make my decision and save money.

Walked in to upgrade my phone, both associates were helping one customer on a phone call, didn't offer to help me at all. Didn't even have display phones to look at while I was waiting. read more

Purchased new phones from this location several months ago and was very happy with the level service. Very knowledgeable staff, who answered all of my questions. When I decided to exchange my phone, they were quick with the necessary support to get my new phone up and running. If you're looking for a new Verizon phone, it is certainly worth stopping here. read more

I received excellent service from this store this past weekend. So much so that I felt compelled to write this review. My consultant, Jake, was very patient with helping me with the right purchase according to usage and needs. He took the time to ask the right questions and was also very patient with the members of my family. He also switched my monthly phone insurance to a better and less expensive option through Mobile Generation. I would highly recommend this store to anyone who wants excellent and professional service. read more

So I had to switch from US Cell to Verizon since US Cell is leaving Chicago. I went in and talk to David. He helped me get a lot for my phone with discounts and trading in my phone. The best part is he did not try to over sell me on anything. He told me what he could do to lower the cost of my plan and phone and did. Its great that Verizon let's their employees have the power to do that. However, after the 14 days were up I saw a commercial, with my same phone for $100 less. I went in and tried to see if there was anyway to get that deal instead of the priced I paid at the time. I talked to another person, Chris. He was nice as well. I knew I was outside the 14 day period to switch or exchange and hoped that they could make an exception. They couldn't but Chris was able to help me with some accessories and e-mail someone else about my situation to see if they could change it. Not sure if they can but so far this particular store is great. Take an example of this: Companies that let their employee have the power to do things for the customer is the best business practice. read more

Patrick spent an incredible amount of time working with me. He was patient and very helpful in answering my many questions. I worked with Patrick over the course of three very long store visits and along the way I was able to equally enjoy the company of his coworker Damien; both great guys, professional and enjoyable to be with. The process of having to get unstocked items from another store was a pain but the high quality customer service exceeded these minor inconveniences. My experience felt more like I was working with a small business rather than corporate. While Patrick was helping me upgrade my iphone, he even tried to help figure out an Icloud account issue, certainly above and beyond his job description. Verizon is Verizon. If you want good in-store customer service, go to this location. read more

Bobby, the store manager, at Verizon in Lincoln square is awesome and amazing. Very knowledge about the products, attentive with customers, patient with questions and helpful in teaching about phone's features. read more

Store is located at 4752 N Lincoln Ave (*note it's on Lincoln Ave not Western Ave as some reviews indicate) and highly accessible by CTA or car. Staff at this location are a super positive, "can & will do" bunch. Bookmarked and would return. read more

After reading a few reviews I too am jumping on the Damian band wagon! He is friendly, knowledgeable and gave me exactly what I wanted. I went in to sign up for home internet and it was so easy! I've been going to this location for 4 years now and I have never had a bad experience! I will continue to go here again and again. The woman working with Damian, I'm sorry I didn't get her name, even kept my six year old company while I signed up. Great service and great people. And the Comcast internet is such a good deal! read more

Jeff was seriously incredible. I was overcharged for data that I didn't use and he called customer support and stayed on the phone with me for 45 minutes. After we got that issue sorted out, he helped set me up with a new unlimited plan and gave me lots of good tips for how to get the most out of my phone features. He went way above and beyond. He was patient, friendly, and knowledgeable. Highly recommend Jeff and this store, I always have great experiences here. read more

Aaron Crandall is the best Phone guy .. I have 10 lines and he keeps all of us well taken care of .. Any problem he jumps right on it. He even has taken care of a recent need on his time off. He was ending his day but took care of us... Can't ask for better Manager/ Service rep... So polite and knowledgeable... As a not so techy person he can walk me right through things. The best read more

I can't say enough great things about Aaron Crandall! He walked me through an extremely difficult transition with a new plan, new phones & wireless hotspot. He REPEATEDLY explained options, billing and what was best for my family. He was referred to me by a friend. I referred him to several friends & they were not disappointed. He continues to support us with any questions well after the initial sale. read more

As most of us know, spending time at a mobile phone retailer is like spending time at a DMV or an STD testing facility - it's simultaneously boring and stressful. I've been to Mobile Generation on Western three times, and it was neither boring nor stressful any of the times. Damien helped me out the first two visits when I was ordering a new phone. He was unbelievably friendly and his conversational approach was organic, as opposed to the unctuous canned garbage you get from bank tellers and used car salesmen. We talked about our hometowns, about the Bulls, and the conversation genuinely made me feel like I was catching up with an old bud. He's the kind of dude I'd spend a lot of time talking to if I ran into him at a bar or a concert. Nicole helped me the third time, when I picked up my phone. I may or may not have been slightly drunk (my friend and I decided to day drink, because we had the day off, so why the heck not?), so I was uncharacteristically chatty. I'd wager that Nicole could see this, but she was super-friendly and professional, but, again, not in the gross, transparent way that many bank tellers and used car salesmen are. In no way did I feel like she was trying to sell me anything, which actually drove me to buy a pink phone case. I suppose that had I been indecisive or demure, she would have tried to push some accessories on me, but I'm confident that she would have done so in the friendliest way possible, yet within the assertive parameters of Verizon's corporate policy. Although it's probably too early to declare this, I do suspect that whenever I see or hear the word 'Verizon' from here on out, I'm going to think about Damien and Nicole and Mobile Generation on Western, and how the store has managed to shatter my previous belief that mobile phone retailers are always horrible places. I'm not sure how often I'm going to require mobile phone accessories in the near future, but I do know that I'm going to spend time intentionally steering conversations I have with friends and strangers toward phones or Verizon or Lincoln Square or whatever, so that I can implore them to visit and shop with Damien and Nicole at Mobile Generation on Western. If I were an octopus with opposable thumbs on my tentacles, I'd squirt ink everywhere and give it eight thumbs up, but I guess a five-star Yelp review will have to suffice for now. read more