They would not let me buy a new phone in full with my debit card because they said I am not an account manager even though it has me clearly listed as one when I sign in to the Verizon website. I guess they don't want any business. read more

Honestly whoever works here like to play games. Tried saying it'd cost 650$ and a bunch of other stuff when i asked about my promotion for a new line he said he didn't see it on there so for my new added phone i went to the one on 20th in the mall instead and the got me the online price 375$ and helped me out way more. I dont recommend the version on mangrove read more

After my wife passed away, I begin to attempt to clear up her unfinished business. One thing I found was that we had been paying for Verizon service since April 2024 and not using there service. after spending over 8 hors on the phone and at the Corporate store in Chico, the person with the power to refund this over charge to me only agreed to 6 months reimbursement. Kenna who works at the Corporate Store tried her best to get a satisfactory settlement for me. The Person on the phone line did not feel they owed me anything. This is a corporation that takes in hundreds of millions if not billions of money for their service yearly. I had numerous individuals respond that yes it should have been terminated in April 2024. Amazing how cut throat this organization is over approximately $600 dollars. read more

Great Verizon professionals at this store, including Surafiel who was such a wonderful help getting us all set up with new phones and iPad. His competence, cheerfulness and patience are wonderful, thanks! read more

Guy was very nice. I have a phone, tablet and internet for $74 a month. I like the location. Short bike ride to pay my bill.

it's bull shit that you cannot reach any branch store by phone. isn't this a phone store ? The AI customer care/ Tech support is really bad.

My husband was helped by Brad who was professional, knowledable and kind. My husband had just had surgery, needed to stay in contact with his doctor but his phone died and, of course, couldn't remember his password. Brad quickly helped get a new phone working. He is greatly appreciated. If you need a new phone - go see Brad. read more

Boost customer service is horrible. A complete run around. You go in for one price and you end up getting charged a higher price.

This store does not even answer their phone. We are trying to upgrade an iPhone, ordered it online to pick up at this store and they don't seem to be able to handle it. Verizon should find another option. Terrible. read more

My 81-year-old mother went in to purchase an updated phone. The gentleman who helped her was friendly and knowledgeable (although she uses basic features; calling, texting, pictures and games) ended up selling her a google pixel which after 1 day she wanted to take it back as it was to tech savvy for her. The guy who sold it to her only told her that there would be a $50 restocking fee if she were to return it. What he didn't tell her is that the other "add on items" he sold her were NOT RETURNABLE and would not get her $ back. I went into the store myself to speak with someone to help me understand why she ended up paying $300.00 after having it for 1 day. He told me what I wrote above (items not returnable). I voiced my opinion that it would have been great customer service to have told her the items he was selling her were not refundable as well as the $50 re-stocking fee. The clown I suggested this too looked at me like "oh well"! I was floored! No I'm sorry this wasn't explained to her properly, apology, some sort of credit, etc. Needless to say she is moving her carrier to a different company! I will never walk into Victra Verizon again! read more

We went to Verizon to get a new phone for my husband. The sales person said for $10 per month we can get a free tablet. He DID NOT tell us that adding the tablet to our account would raise my husband's monthly unlimited +access plan from $40 per month to $55 per month. So, the free tablet is actually costing $25 per month!!!! Not worth it and I will never go back to this store again. read more

Brie is phenomenal! She helped my mom and stepdad set up the new iPhones and transfer everything over from old phones. She goes above and beyond to help customers! She did everything right the first time and answered all their questions! She is very knowledgeable and kind! Highly recommend her and their store! read more

This place is an absolute joke. I came in after my service continued to drop for about 6 weeks straight. (Weird that this issue started right when Verizon implemented their 5G switch). Any time I opened an app, the cellular network completely disappeared, all my bars were dropped, and I would wait 7 - 10 seconds for everything to reload. My phone became literally unusable unless I was connected to WiFi at all times. I came in to the Mangrove location and explained my situation. I was told to try resetting the network settings. That didn't work. They tried replacing the SIM card. That also didn't work. Those 2 recommendations were all they offered before implying that my phone must be the issue. They suggested I partake in their "trade-in promo" which I agreed to. I traded in my iPhone 11 and purchased a new iPhone 13. They sold me a charger, a screen protector, and a case. The total came to about $300 + activation and service fees. I paid, waited for them to transfer everything to my new phone (about an hour) and left. As I tried to make a phone call from the parking lot, my service dropped in the exact same way it did with my original phone! I went right back in and told them the same issue was occurring. They then spent about an hour sitting on Verizon's corporate customer service line trying factory reset after factory reset. I spent a total of 4 hours in that store to have absolutely nothing resolved. I now have to go back tomorrow morning and cut into my work day AGAIN to speak to a manager to see if she can figure out why their service doesn't work. On top of that, they claim that half the fees associated with the new phone can't be reimbursed because they're technically "Victra" not Verizon. My biggest issue was that they tried to upswell me $300+ without trying the factory resets to begin with. They push new product sales to make as much $ off their customers as possible. They wasted 4 hours of my day, and fixed literally nothing. I've been a customer with them for 9 years and will drop tomorrow if they can't figure out their service glitches read more

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Straight up the rudest and least helpful store I've come across to date. I went in to ask for help with my new iPhone XS which I bought the day before and had not activated correctly. All I needed was the line activated and my old phone, which I already shipped off for a trade in turned off as we had been instructed to do the day before. The manager, Susan, proceeded to tell me that: "This is not your phone" "If this was your phone you would know the account number!" In all the time of dealing with Verizon (about 5 years) we have NEVER been asked for our account number, they have simply asked us for the phone number on the account and our ID. Since I wasn't able to give the account number it ws implied that I had stolen the phone or that the phone was not mine. That was bad enough but to put this into perspective, I am a disabled young lady on chemo-therapy, I am a small person with a very meak voice. I think the lady that helped me was Autumn and the manager on duty didnt do anything about it and perpetuated the abusive approach - her name was Susan... They totally took advantage of this and had me leaving the store in tears. I wouldnt even recommend this store to my people I dont like... Extremely poor service. read more

My Daughter brought the iPhone X she had purchased one day earlier, at the Mall location (SAME COMPANY) into this store. She is visible sick, and this location was easier for her to use. The Phone had stopped calling out. Autumn, and then Manager Susan gave her terrible service! They sent her away saying they couldn't help her without an Account Number. Although somehow they WERE able to tell that Cell shows up on another name. (It was Brand New!) Basically she left in tears, and felt they were accusing her of stealing it. When I called to complain to the Manager Susan, I told her Verizon would expect better Customer Service, especially since there were 4 Employees, and no other Customers. I told her I know this because I retired from AT&T, and they would expect the same good service. Susan sarcastically answered, "Good for You." I hung up then. read more

Went in today knowing exactly what I wanted and associate Maddy did an excellent job at providing great customer service, even despite the difficulties she faced with the internet. She kept a very positive demeanor and was very helpful/knowledgeable. I was a bit disappointed to see that not all employees were wearing masks, but I could appreciate the efforts made to place social distancing markers throughout the store. Overall, I would come back! read more

Excellent customer service! We went in to research changing from another carrier and Manny was so helpful and informative. He made sure to give us all relevant information and went out of his way to share all details so there would be no surprises resulting from changing carriers. Also, he said my mom could come in anytime to get help with her plan or phone. Additionally, the other Verizon store in town and given me incorrect information about their warranty policy (perhaps unintentionally) and I was very frustrated because I was told I could exchange my cell phone cord and then was informed that I could not. The store manager, Susan, at Mangrove location was so nice and understanding and covered the other store's mistake in an effort to not cause me additional trouble. We are in a busy season of our life and I appreciate her gesture more than I can express. I absolutely recommend coming to this location for your Verizon needs or to change carriers! read more

I went in today to switch my acct over to prepay to save some $. The lady that helped me was great and she switched my acct over very quickly. I thought it would take much longer. Very happy with the outcome! read more

I was pressed for time and more than a little frusterated. They helped me find what I needed and got me in and out quickly.

The staff was cool at first. But we ran into a problem with the verification while signing up for a new phone plan and throughout the process we were promised to be called at a couple of different times to check on the process and we never received the callbacks as promised despite us trying to call the store a couple of times to check on it. They also gave us the wrong phone numbers to call so we weren't able to check on it on our end. Really disappointing since we expressed we were needing this handled asap. Ended up just going to a different Verizon and got the right number to call and got it handled in less than 15 minutes. read more

Alina has by far the most friendly and knowledgeable personality that I've seen at a phone provider. She saw that I was a little uncertain about what I wanted, and guided me in to a purchase that I am VERY content with. Not only that, but was managing multiple tasks at the same time... if I could give only one piece of advice, GIVE THIS WOMAN A PROMOTION. Thank you kindly, for everything. read more

I needed a new phone. Alina got me through the process smoothly and patiently answered my questions. She let me know about any discounts and went over paperwork. She also installed my cell phone case and made sure I got anything I needed without being pushy. Just as good service as the Chico Mall store. read more

David was very helpful and quickly helped me with my problems. He also made me aware of new services that I didn't know about. Thank you David. read more

Excellent customer service you are not a number at this place they went way above and beyond thank you to the manager Jahai and also to Alex. You guys are the best! I highly recommend this store!! read more

Verizon - Hats off to the manager Jahai! - Mobile Phones Near Me - Chico, California

Verizon should dump this store since they represent the Verizon brand. Went in to ask why I was getting so many pop ups. The female working told me it would be a 10 minute wait. There were only me and the man she was talking to so I waited. I could hear their conversation with other man and it went something like this. man start to speak. Woman interrupts with "google it". Man start to speak again. Woman interrupts with "google it". Man walks out with some choice words. "NEXT!" I started to explain my problem and I'm almost done when she asks if I called tech support. I said "no, I thought that was you." She said. "well sort of." I start to leave and she rudely says. "I'm not finished." I told her WE were finished when she decided not to help me and referred me to someone else. I asked her name and she replied, "SUSAN". I advise everyone to stay clear. Go to the Verizon in the Mall. It is an actual dealer. This hot mess is a retailer read more

Walked into chico verizon with shattered galaxy J3, walked out with brand new J3V at no cost at this time. Was only 14$ added to my next bill cycle! JOSE employee super cool and great customer service. Thank you my man! read more

Bree was incredibly helpful to us when the phone would barely even power on. Even after a very long time of trying to get it on she did not give up and tried multiple different techniques until she got it on long enough to do what we needed to do. She made the transition from Pixel to iPhone very smooth and ultimately made it a pleasant, easy process for us. read more

Alina Hansen Gave me the Best customer service and Susan has always been a great person to work with as well definatly recommend this place.

I was so tired of dealing with at and t I came in to see about switching. After talking to Susan she explained everything to me and even saved me more money than I expected ! She was so friendly , greeted me right away and was not pushy at all ! Thank you thank thank you ! 10 Years at at and t and now i look forward to my new carrier . I wanted to give her a hug I was so happy !!!! read more

Joe at the mangrove verizon store is the Jam!! I literally downloaded Yelp so I could do this review!! He's really nice to work with and knows his job. THANK YOU Joe!! It's not a grind getting a new phone with Joe!! read more

Verizon - Poolside - Mobile Phones Near Me - Chico, California

I had to get a new phone and I had a ton of stuff on my old phone. I have never been treated so well at a store--ever! Seriously, the guy who helped me-- Pablo-- was one the nicest, most knowledgeable and patient persons I have ever worked with as a customer. He was incredibly efficient, focused, pleasant, and just did everything. He even ran to their sister store and got me the phone I wanted when the fist one seemed to have some trouble with the face recognition. What an amazing experience! Thank you! read more

They were amazingly helpful it took awhile because of things beyond their control and we're accommodating and very polite we actually enjoyed the company and time flew by we love our new products and Rafael, Pablo, and susan were all polite professional and I will come back for sure read more

Literally the best service I've ever had!! Went in to see if they could help retrieve my lost contacts after having been to two other places that said it couldn't be fixed. They fixed it!!! And I couldn't be happier! Thanks guys!! read more

So I went in to get my screen protector and they were very nice and helped to make sure it was perfect! They applied it for me and did the best they could. Rafael was very helpful and did everything he could to help me out. Verizon's also like the only place I could find a Pixel 2 screen protector. Thank you! read more

I had a phenomenal experience with Susan and her team. She was extremely helpful and was able to assist my entire family in getting the latest iPhones. Her customer service was on point and she was able to help us out with any questions we had. I would recommend anyone to go see Susan at this location, she will take care of you! read more

I went to this store with a friend who needed to get her service switched from one phone to another. We chose this store because we had other errands to run and this location was the most convenient. Thank God we chose this store. I have been to the corporate store in the mall, as well as many other corporate stores throughout my 15 or so years as a Verizon customer. This was the first franchise store I had been to. While I have certainly come across fine individuals in the corporate stores,we were really stoked not to have to run through the up-sell obstacle course that exists between the front door and the cash register of every darned corporate store in existence (hey guy, I was in sales for years, and when I politely identify that I know and appreciate what you're doing and have no interest, that's the precise time to step trying to up-sell me). We were helped by Justin, and he actually seemed interested in accommodating our needs, rather than padding his wallet by trying to get me to buy some crap I never dreamt of owning. Wow, refreshing. The phone we needed to change over to was dead. I had to go to Safeway to buy some coffee supplies (we all know how important that is), but was in a rush because I had to get to a meeting in a short period of time. We went and did our shopping, and upon returning, Justin had the phone ready to go, he helped us, and we were gone in a jif. We didn't spend a dime. He was polite and professional. He held a good conversation throughout. Why am I writing this? Because this DOES NOT happen at the corporate stores. I said free, right? Anyways, I have an upgrade in February. I will not be going back to the corporate store. I'll return to this store. You know what? I'll probably even buy some accessories I want, but don't necessarily need. You know why? Because I know the folks in this store (well, Justin at least) won't be lame and opportunistic about it. read more

I would like to thank Joseph at the Mangrove Ave Verizon for helping me fixed my phone I had gone to the Chico Mall half a dozen times and not fix the problem again Thank you Joseph I would definitely recommend this store. read more

Excellent customer service from Susan Sampson. She went above and beyond. She is a true asset to Verizon. Sincerely and Thanks!!!

Went in today to replace an water damaged iPhone 5. Purchased a 16GB iPhone 6 (199$). After tax, my bill went from $199 to $284. I was already there for 2 hours, so I didn't feel like double checking because I knew they charge high tax prices on those (25%?). Came home and looked at the receipt, and oddly enough was charged $25 for "4G Essentials" and $10 for "SIM Card". By my understanding, the iPhone ALREADY COMES WITH THE SIM CARD. Furthermore, upon looking below at what 4G Essentials included, the important things the document mentioned were: SIM Card, Screen Protector, and instant $10 Accessory Credit. Not only was I scammed for an extra $10 that I had already paid for, but the salesperson did not mention that I had any included screen protector, OR in store credit THAT I PAID FOR. The salesperson actually TRIED TO SELL ME A BUNDLE OF A CASE AND A SCREEN PROTECTOR FOR $50, WHEN I HAD ALREADY HAD AN INCLUDED SCREEN PROTECTOR FROM MY BILL THAT THEY DID NOT GIVE ME. In any case, going back tomorrow to get my $35 back. Scammers. Shoppers beware, do not take their offers or bundles. EDIT: Came back the next day, and eventually got refunded $20 and the screen protector I had paid for. Did not expect these silly complications/charges from Verizon, but I'll add one more star for an extra $10 discount the sales associate added (Though they refused to refund the 25$ "4G Essentials"). Would still avoid doing business here. read more

Susan is wonderful. Even after I misspoke and programmed my phone to port to the wrong number, Susan patiently, without batting an eye, redid the port for me. Thank you for being so sweet! You are my new Verizon base of operations. Gratefully, Amber read more