I'm not giving Verizon even one star. They were a hug pain to get a billing issue resolved. After…read moreat least 20 hours on the phone and going into both stores in Chico, I finally met Kenna. She not only solved my issue but was a pleasure to talk to and met. Best employee Verizon has!

Brought in a used phone to add to our plan and Mari helped us do that…read more She was very knowledgeable and patient with us. I was kind of worried we would be brushed off since we were not there to buy a new phone but that was not the case.

This is the best Verizon store in Chico. If D is there, it's even better. D has been amazing each…read moretime we walk in.

Delia was of great excellence in helping me navigate through understanding all the types of devices…read morethat verizon had to offer. She showed me many phones that were suitable to my lifestyle and was able to help me break down my bill with great understanding. 10/10 would go to her for ALL of your needs.

This store is so wonderful helpful. The young man named " Trinity was very polite and super helpful…read morein fixing my new phone I bought from them this past weekend. Always come to this store because I don't have to wait, like in the mall store. Thank you for all your help! Your truly

This place sucks ass. And the service here is terrible. I would not recommend Verizon to anybody…read more And the staff here taking there sweet ass time to cancel five accounts I have with them. I'm switching to at&T and I'm paying half of what I paid at Verizon over 340 a month to 180 with home Internet with AT&T.

Staff lie and misled us when my son went to get an Iphone 15 to replace broken phone…read more August 2024 visit to this store took advantage of my son upselling him to the Ultimate Plan and Buy More Save More. Charged $505 at time to pay off old phone with new phone get a "FREE" Ipad and Watch. Verizon bill 6 months later shows I'm tied into a 3 year contract with the "FREE" Ipad and Watch, owing over $2000 on 3 devices. At the time of the store visit I didn't think this sounded correct so clerk assured son and me, via phone call speaker, no charge for the Ipad and Watch they said were free. Unfortunately Verizon could not do anything as this is a 3rd party store. Stay Away from these Crooks!!!!! Go to a Verizon Certified Store.

Ryan is a lifesaver! We had a minor mishap with one of our iPhones and needed a new one ASAP! We…read morecame in shortly before closing time (so sorry) and Ryan treated us like the store had just opened. We walked out of the store with a new phone and accessories. Thanks for helping us out!

Went in this am because for some reason Gemini started coming up when I would say "hey google"…read more Don't know why but I couldn't fix it so I had to go in. Tony was the gentleman that helped me. Very nice and helpful. Good job Tony

I am extremely disappointed with my recent experience at Verizon. I came into the store to switch…read moremy service from AT&T to Verizon, expecting the process to be straightforward. Instead, what should have been a simple transaction took approximately four hours, and unfortunately, the situation was handled very poorly by the assistant manager, Zerlish. During the initial setup, numerous things were done incorrectly. We were later informed by the other employees that the account number had been entered incorrectly, among other mistakes. As a result, some of our phones did not work after leaving the store. This was not a minor inconvenience since some of the phones were completely unusable. Because of the problems created during the initial visit, we had to return to the store the following day and spend several more hours trying to figure out what had gone wrong and get everything working properly. It was incredibly frustrating to have spent so much time at the store initially, only to have to come back the next day because the account and phone setup had not been completed correctly. I do want to recognize Ernesto, the store manager, and another employee who assisted us during our second visit. They were extremely helpful, professional, and patient, and they ultimately worked through the problems and were able to get everything resolved. Their efforts made a very difficult experience much better, and I appreciate the time they took to correct the situation. However, I am very concerned that someone in an assistant manager position could make so many significant errors during a customer's account and phone setup. The lack of attention to detail resulted in hours of wasted time, two trips to the store, and a situation where none of our phones worked. I hope Verizon takes this complaint seriously and reviews what happened, particularly the training and performance expectations for employees handling account transfers and activations. Customers should be able to trust that their service will be set up correctly, especially when they are making the decision to leave another carrier and move to Verizon. While Ernesto and the other employees did an excellent job fixing the situation, the initial experience was extremely disappointing and fell far below what I expected from Verizon.

After a horrible experience at the Redding Verizon, we RAN to the Red Bluff store and thank…read moregoodness we did. We met Urias and he was calm and patient as we explained the issue with our phone and service. He was able to take care of us, fully explained everything to us and we left with a new phone. The employees in the Red Bluff store deserve more credit than they get.

Don't bother, go to Redding with an appointment. I was sent to Redding to their corporate office so…read morethey can fix the problem, and I asked them if they can make an appointment, which they said I did not need one. I went to Redding and guess what? I needed an appointment.

Upgraded my phone a few days ago and the process was AMAZING, Carley specifically. She was very…read moreknowledgeable about everything as well as very polite. She helped me not only to understand my bill, but to feel confident in what exactly I was being charged for! She even found ways to save me money, after some digging we realized that I would benefit from multi-line insurance instead of single line, which will save me around $40 a month. I have never had a better experience getting a phone than I did at this store. Carley made me feel listened to, understood, and worked with me on any problems or doubts I had.

The employees at this store are not helpful! Maybe not all of them, but I have now gone in and…read morespoken to 2 different employees who have awful customer service. The staff needs to be trained better!

I dropped my phone & went to the store for help on 2/12/23. The young lady was not able to help…read morethe gentleman before me (he had purchased his device there a few days ago) & spent time her own personal phone. He actually asked her to put it down. She didn't really want to help me & accused me of messing up my phone again! I explained I hadn't had it happen before. She finally did help me but it was difficult for her to do that because of her beautiful nails (that were too long & prevented her from working) I will return but not when she is the only one working. I don't think she likes working.

I had an outstanding experience at the Verizon store over two days. Yesterday, Lupe and Dante…read moretreated my husband and me exceptionally well, patiently answering all of our questions and helping us navigate the selection of plans to find one that offered incredible value. The entire transfer process from our old provider to Verizon was incredibly smooth. When we returned today (10/3) to finalize the transfer, Brenda was also a huge help. This team is professional, efficient, and clearly dedicated to great customer service."