We are Sprint, now turned T-Mobile members. We went out in for our upgrades. It was super busy but…read morewe were greeted right away. We looked at options and a T-Mobile associate got to us. Very knowledgeable and helped us through the entire process. I know when you do a phone upgrade it can take some time, but the associates kept us informed the entire time. I'm very happy with our experience.

I was very unhappy with the sales and service at the store on West Broadway. They added services…read moreand costs not discussed, i.e., T-Mobile's $18/month protection plan. We were in the store for 3 1/2 hours one day and 3 1/2 hours one evening after that. They signed us up and were charging us for 5 lines instead of 4. The manager was extremely rude in that he and another employee were whispering about my account with their backs turned toward me... It was very "used car salesman-like". The manager was supposed to have given me a $50 credit 5 days ago and THAT still hasn't happened... From my experience, the employees in this store are not knowledgeable of their products or customer service. I would NOT recommend this store to my worst enemy! The people at the customer service phone number, however, were VERY helpful. If it hadn't been for them, I would have pulled my order and given the store NO stars. This store at 2101 West Broadway was terrible! I will;l be using another location, for sure... I hope I'm not disappointed.

Total lack of adequate staffing and allow people to skip the queue. Always reminds me why ATT…read morecustomer service is total crap

We went to get a new phone for business use earlier this month and Sam took great care of us! He…read morewas very helpful and professional and he asked the right questions to ensure he met all our needs. Sam helped my uncle make his existing personal phone more user-friendly and checked to see if there was a cheaper plan for my husband and I. He gave us all the discounts we qualified for in terms of accessories and plans. His approach was consultative rather than pushy, which was refreshing. We will definitely go back to this location and ask for Sam when the need arises!

Aaron at Cracked Up Mobile does a great job. I've used other cellphone repair shops in Columbia,…read moreand Cracked Up is MUCH better. My Droid DNA had a shattered screen and wasn't charging. He replaced my screen (with one I bought online, saving me a bunch of money) and fixed a broken jaw clip in the phone, all in about an hour. His labor rate was lower than any other repair shops in town, and he answered my emails right away, which was super helpful since my phone was broken. I'll definitely use him again - and recommend him to others.

I went to have my screen replaced on my phone. I've used these services previously. This store is…read moreno longer there. A person next door told me they had closed 2 months prior. If business no longer open, take down the website.

Terrible service. A Hispanic employee claimed she overheard me talking to my friend and didn't like…read morewhat I said; consequently, she told me I couldn't make a payment at this store or receive their services--as if she personally owned the company!

Last week I had a not so good experience at this location, with whom later was identified as as a…read moresales associate named 'katie' for Cricket at this location! Before the initial incident with the Sales Representative, the store was closed!! Contacted customer care to report the incident, asked for a manager to contact me and still no call.. When my bill is due, it's paid. And I've been with Cricket for years now. However, Cricket assumes that it's okay for their sales associate to act unprofessional and very rude to the customers.. I've never experienced what I experienced that day at Cricket on Grindstone. I was appalled as I heard and watched it unfold.. I absolutely do not recommend this location at all!!

Replaced iPad screen quickly and expertly. Not cheap but worth it to get it done right. Excellent…read morecommunications.

He was super nice and fixed my screen while we went over to the mall! He also gave us a discount.read more

My iPhone 12 wasn't making it through the day and I wasn't ready to buy a new phone. Replacing the…read morebattery was a great way to keep my phone lasting all-day long. They replaced a broken camera as well so now my phone's as good as new for much less than buying a new one. Price was right and the repair took less than an hour. What more could you ask for?

My Iphone suddenly stopped processing both incoming and outgoing calls a few days ago. I was in…read morepanic mode. iGenie was recommended to me so I went to their store and Justin the owner was extremely nice and diagnosed the problem quickly. I would recommend this business for all tech repairs. Thank you very much for being so kind and helpful to this elderly non tech woman.

I purchased a new iPhone yesterday, when I did the transfer, only a few things transferred. Went…read moreback to the store I purchased it at this morning,, they couldn't fix the problem. This afternoon I went to a different Verizon store and employee Billy Murphy fixed everything!!! So nice to go into a business and someone can actually help you, thank you so much!

I could not hate my new phone more than I currently do. They talked to me into trading in my 13 Pro…read morefor a 17 Pro. Worst fkng decision. It will not connect to my car. Logged me out every website, email service and authentication service I have. It's a pain in the ass.

the 3 guys who helped me get a new iPhone 17 today genuinely showed me the best customer service I…read morehave ever received! One guy even stayed to help during his lunch break :). They took one look at my phone screen and knew it was time for a new one... The first guy who helped was my age and stayed on the phone with my mom who was being slightly difficult to help her download the t life app so I could get a phone to make monthly payments:)

Lane was so helpful! We had a very frustrating time trying to switch from AT&T to T-Mobile, but…read moreLane did everything he could to help us, and kept us from losing our minds. The rest of the staff were friendly and knowleadgable. Would recommend coming here!

The guy who works here (maybe owner?) is rude, does not know how to do his job, and refuses to sell…read moreyou a phone unless he gets to activate it. He even told us to fuck off when we questioned him having to activate the phone. Save yourself a headache and go to Walmart. They sell metro by t-mobile phones cheaper than this dude has his prices and you probably wont have to deal with a jerk. By the way, he lied, you dont have to call tmobile to set up the phone and it doesnt have to be done by a metro employee. We had the phone we bought at walmart up and running within 20 minutes of being home.

I called to ask about activation and was told I needed to pay $20. plus. When I again questioned…read morethis, the guy hung up the phone. RUDE.

Socket has been installed for 2 weeks now, no issues. Our installer Keyshawn S was very…read moreprofessional and provided great customer service.

This company is insane, and I urge everyone to not allow them to lay fiber in your yards. Over a…read moremonth ago, there was a man marking my yard for underground utility lines. When I asked him what company had sent him, the reply I received was "Not a good one". On August 18, I was given a contact name for the subcontractor who is supposed to lay fiber. I spoke with the man about why nothing had been accomplished for 3 weeks, and was told that they were waiting for Missouri American Water to mark the piping. The man I spoke with told me that, while their digging would be extensive, he promised they would re-sod the hole and trench they were going to dig. Today, on August 27, 2026, I again called the subcontractor man, and he told me the reason for the delay was that "the company (Socket} had left town". Two completely different answers to same question. So, I called the city of Ballwin, MO and was told that a contractor cannot leave flags on a residential property for more than 12 days, and I was welcome to remove the flags. I don't trust that this company would ever "get around" to repairing the damage which they would do to my yard. NO MATTER WHAT IT TAKES, I WILL NOT BE VIOLATED BY THIS SUBSTANDARD COMPANY, WHICH IS LOCATED IN COLUMBIA, MO.