Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.

10% + price and cruises consistently after your introductory period. I started at $40 a month five…read moreyears ago and I'm now at $110.. the rate of increase should be illegal, and their customer service is nonexistent, and their Internet service is apart at best

Spectrum as a whole does not provide customer services. Spectrum/Time Warner is just a mega…read morecompany that is focused on greed. They will offer lower rate plans for new customers only. They have no incentives for keep older/long term customers. You can call and talk to anyone of the actual persons on the phone, but they are so trained on greed as well.

Besides the fact that spectrum raises their rates for long-term customers…read more.. I recently called in to have our service disconnected as of June 30th. Surprisingly, we all of a sudden do not have access to service today which is June 21st. We will now have to wait two days for a technician to come out to restore the service and the company states that they do not give refunds despite the fact that they are the ones who are not upholding their end of the deal. Very poor company with very poor service. I would encourage people to choose an alternative provider if they live in the Columbia or West Columbia area.

I did not have a great experience buying the new iPhone 16 Pro Max here. I showed up to buy it, and…read morespecifically asked the salesperson if I could pick it up in store or have it delivered to a package locker, and he told me that neither of those were options. You're meaning to tell me that in this day and age that's completely impossible? Either the salesperson was lazy or that's terrible policy on Spectrum's part. Rather, he told me that the delivery would require a signature, or that I could call FedEx and have them hold it in their store. Well, FedEx didn't give me the option to call them, and sure enough, they left my brand new iPhone 16 Pro Max sitting right on my doorstep while I was at work. Thank God a porch pirate didn't snatch it up when they had the perfect opportunity to do so. I appreciate Spectrum for their WiFi and cellular service, but I would highly recommend that you not purchase a new phone here.

I just got my first case of extremely bad customer service, ahem excuse me he says with a raised…read morevoice, he's not customer service he is sales and his job is to sell... not be nice. I asked one question, do you have internet service in my area because I have no lines running in my new rural area...... what's your full name? how many smart TVs are you expecting... ahem... so do you have service or not... well we have services in lots of cities yours included. I gave him my address... all other competitors within seconds were able to say yes or no to "do you have service at my location"... we literally had a shouting match to which I repeatedly asked, why don't you just answer the first question... some BS about I don't know yet I'm looking it up... over 5 minutes to see if my location had internet? Their website doesn't provide that like that others do.... there are also youtube links on other reasons why this company sucks. They used to be Quest and apparently have graduated to scam artists blackmailing customers into 2 year contracts... or else. couple that with degrading bandwidth.... pathetic... and a rep on the line yelling and not answering the question... train your people better, no need to yell at potential customers... very sorry company.

Previously, I had a good internet and cable provider. When switching over, gotta admit, I was a…read morelittle skeptical. Had their service for over 8-9 months and I'm enjoying every bit of service I'm provided.

first bad review I've ever writte. always had good experiences at the north Myrtle Beach store. not…read moreso at Harbison. when the smoke cleared I had spent about $400 more than I was expectin. posted price for phones includes trade in. they didn't tell me that. had to pay a $50 restocking fee on a phone I never took possession of. sales rep wasn't listening when I told her I had to have a 256 memory. Bad experienc.

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.

When I called issues related with my AT&T wireless phone, I was offered U-verse internet service…read morefor $19.95/month with no installation fee and any other charges. I accepted the offer but I told the customer representative that I will be in vacation and the installation date was set to about after 35 days (09/16/2013). When I came back from the vacation, I called AT&T a day before installation (09/15/2013) and made sure nothing was wrong (confirmed the offer). About a week after installation, I got $262.78 U-verse bill including installation fees and $54.95 monthly charges. I called AT&T, they told me they do not have any offer like that anymore and they do not see it on my account. I invested 53 minutes on the phone call and got noting. I wanted to talk with manager and they told me the manager will call me in the same day but the manager did not call back. I wrote the same thing to AT&T escalation team. A person called me telling everything adjusted to what was told but I have not seen the correction online, yet. I will let you know when it is adjusted. 2/21/2015 This is my final review with 1 star increase in my rating: First off all, I have been using AT&T wireless more than 6 years and internet over 1 year. I moved my internet service from Time Warner to AT&T as AT&T offered better price. AT&T makes promotions on the phone and tells the conditions that apply. When I started using first promotion, I was told that there is no extra fee or installation fee. A month later, they came up with an about $240 bill. First, I called them and spend about 10 hours in total time with nothing changed. I started writing reviews about AT&T. Then, boom, AT&T calls me and corrects the bill with $0.5 higher than promised bill for every month. The difference was not much but acceptable. While this promotion was close to end, they increased bill $3 more for each month that I had to call and get credit for it. After a year when this promotion ends, I called them for a new promotion. I was told that the new promotion is good for one year and there is not termination fee. Now, it has been 6 months since new promotion applied. Booom! my bill goes up. I called them they told that your promotion was for 6 months and AT&T offered me another 6 month promotion with higher rate and termination fee. This is not cool at all. What AT&T tells on the phone should be recorded to keep as an evidence what they promised. AT&T scams us.

1-1/2 stars for AT&T is much too generous. AT&T defines the term "no customer service". Getting…read morehold of a human being is challenging and receiving a decent resolution is impossible. Never before have I experienced a company that offers less and less while charging more and more. And the quality....forget about it. One channel is too loud at 20 and another is too soft at 60. Honestly; if I could post a zero I would. Of course I'm speaking of Uverse. As for the internet, there are less expensive avenues available with faster speeds.

Awful store! Employees don't seem to know what they're doing and the manager, Kayla, is simply a…read morepoor leader. She is as unprofessional as any manager I've ever met and simply doesn't understand customer service. After meeting her, it is easy to understand why the employees are so ill-prepared to take care of customers. Avoid this location.

Horrible customer service with continuous lies and wrong charges. You pay your bill and their…read morecrappy system still shuts your service off and they expect for you to pay rostral fees for their mistake. No star if o could that's how bad it is.

I'm extremely disappointed with the customer service at this Verizon store…read more I intentionally set things up so my elderly, disabled mother could return her trade-in phone in person at a Verizon store rather than via UPS, because I wanted staff to properly assist her and ensure the return was done correctly (including turning off Find My iPhone). The entire point was to make this easier and safer for her. Instead, the staff were rude and unhelpful and insisted that I had to be physically present, even though I live several states away due to military service. I am the account manager. I contacted Verizon Corporate directly, and they confirmed the store should have been able to help her and that there are multiple ways to verify me over the phone. Corporate even placed a note on the account explicitly authorizing her to return the phone. Despite this, the store refused to access the account or even look at the corporate note, continued to insist I had to be there in person, and refused to use any alternative verification methods. When I asked for the name of the employee I was speaking with, they said "Logan," refused to provide a last name, and then hung up on me. After multiple trips to the store for my mom and over an hour on the phone, Verizon Corporate ultimately had to switch the return to a UPS drop-off with a QR code. It's honestly wild that my attempt to get better customer service by going directly to a Verizon store resulted in more stress, more trips, and far more time wasted--especially given my mom's age, disability, and the fact that I'm serving out of state. This store showed zero flexibility, empathy, or willingness to help, even when Corporate Verizon told them they could. I would not recommend this location, particularly if you're trying to help an elderly or disabled family member.

Customer service sucks. Hour wait for no reason but cus they wanna chat in the back. This is a…read moreconstant problem with this location.