Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.

Besides the fact that spectrum raises their rates for long-term customers…read more.. I recently called in to have our service disconnected as of June 30th. Surprisingly, we all of a sudden do not have access to service today which is June 21st. We will now have to wait two days for a technician to come out to restore the service and the company states that they do not give refunds despite the fact that they are the ones who are not upholding their end of the deal. Very poor company with very poor service. I would encourage people to choose an alternative provider if they live in the Columbia or West Columbia area.

I did not have a great experience buying the new iPhone 16 Pro Max here. I showed up to buy it, and…read morespecifically asked the salesperson if I could pick it up in store or have it delivered to a package locker, and he told me that neither of those were options. You're meaning to tell me that in this day and age that's completely impossible? Either the salesperson was lazy or that's terrible policy on Spectrum's part. Rather, he told me that the delivery would require a signature, or that I could call FedEx and have them hold it in their store. Well, FedEx didn't give me the option to call them, and sure enough, they left my brand new iPhone 16 Pro Max sitting right on my doorstep while I was at work. Thank God a porch pirate didn't snatch it up when they had the perfect opportunity to do so. I appreciate Spectrum for their WiFi and cellular service, but I would highly recommend that you not purchase a new phone here.

When I called issues related with my AT&T wireless phone, I was offered U-verse internet service…read morefor $19.95/month with no installation fee and any other charges. I accepted the offer but I told the customer representative that I will be in vacation and the installation date was set to about after 35 days (09/16/2013). When I came back from the vacation, I called AT&T a day before installation (09/15/2013) and made sure nothing was wrong (confirmed the offer). About a week after installation, I got $262.78 U-verse bill including installation fees and $54.95 monthly charges. I called AT&T, they told me they do not have any offer like that anymore and they do not see it on my account. I invested 53 minutes on the phone call and got noting. I wanted to talk with manager and they told me the manager will call me in the same day but the manager did not call back. I wrote the same thing to AT&T escalation team. A person called me telling everything adjusted to what was told but I have not seen the correction online, yet. I will let you know when it is adjusted. 2/21/2015 This is my final review with 1 star increase in my rating: First off all, I have been using AT&T wireless more than 6 years and internet over 1 year. I moved my internet service from Time Warner to AT&T as AT&T offered better price. AT&T makes promotions on the phone and tells the conditions that apply. When I started using first promotion, I was told that there is no extra fee or installation fee. A month later, they came up with an about $240 bill. First, I called them and spend about 10 hours in total time with nothing changed. I started writing reviews about AT&T. Then, boom, AT&T calls me and corrects the bill with $0.5 higher than promised bill for every month. The difference was not much but acceptable. While this promotion was close to end, they increased bill $3 more for each month that I had to call and get credit for it. After a year when this promotion ends, I called them for a new promotion. I was told that the new promotion is good for one year and there is not termination fee. Now, it has been 6 months since new promotion applied. Booom! my bill goes up. I called them they told that your promotion was for 6 months and AT&T offered me another 6 month promotion with higher rate and termination fee. This is not cool at all. What AT&T tells on the phone should be recorded to keep as an evidence what they promised. AT&T scams us.

1-1/2 stars for AT&T is much too generous. AT&T defines the term "no customer service". Getting…read morehold of a human being is challenging and receiving a decent resolution is impossible. Never before have I experienced a company that offers less and less while charging more and more. And the quality....forget about it. One channel is too loud at 20 and another is too soft at 60. Honestly; if I could post a zero I would. Of course I'm speaking of Uverse. As for the internet, there are less expensive avenues available with faster speeds.

10% + price and cruises consistently after your introductory period. I started at $40 a month five…read moreyears ago and I'm now at $110.. the rate of increase should be illegal, and their customer service is nonexistent, and their Internet service is apart at best

Spectrum as a whole does not provide customer services. Spectrum/Time Warner is just a mega…read morecompany that is focused on greed. They will offer lower rate plans for new customers only. They have no incentives for keep older/long term customers. You can call and talk to anyone of the actual persons on the phone, but they are so trained on greed as well.

Does anyone work here? There are only 4 customers in the store. I've seen 3 different employees but…read morenever more than 1 at a time in the showroom. They all run down the hall as frequently as possible not to be seen for 15 minutes at a time. After 30 minutes, when the people who arrived before me still hadn't been helped, just left Never a hello, a welcome, a be with you in 30 minutes......no acknowledgement at all. Hey owner, look at your average rating here. You're OK with 2 stars? Do NONE of your employees have ANY concept of not just being personal, but juat even acknowleging my presence????

Let's just start off by saying this store sucks, every time I went in there is was a waste of time…read more went there today for a pickup order the guy says it "glitched Out" I knew that was bs wasted about an hour in the store. Guy says I have to wait 24 hrs to restart the process.( he wanted the sale for hisself) So not only did I leave with nothing I wasted gas. I got home without service and ended up calling customer care then the lady on the phone fixes the problem not even an hour later. These guys are greedy and super fing slow. Never going there again. shout out to the customer care lady I was about to switch both lines to T-mobile. Manger there is the main Ponzi you guys suck.

TWC/Spectrum!!!! Stay away from these crooks. I was with them for 2 years. My basic service kept…read moregoing up. I had internet + basic TV. It seems ea year it goes up. Then my last bill went up over $20. I refuse to pay these bandits more money. So I just cancelled them all together. Let me tell you cancelling took me 5 calls and about 2 hours later. Funny thing, when you just called that you you were having problems with internet or tv you got someone right away. When you call and say cancel service it's the wrong number Ill switch you over and get cut off. Calling for the 3rd time I was already pissed. I requested to speak to a manager which took 20 minutes. This was a number I was given the 2nd time for cancellation. He got on the line told me I had to contact another nu. I was furious. I went off. He switched me over to another line. Same recorded message. Push this number push that number then after another 20 minutes I got someone. This guy tried to talk me I to keeping the service. No chance buddy, customer service truly sucks when you are cancelling your account with them. All these commercials on how Spectrum is much better. Not!!!!!!!! All they see is the greenback. Don't really value customers as they claim. I don't see paying 100s of dollars for cable. You might. All I want is WIFI for Tubi Netflex and HULU. I don't have commercials with these. So keep you freaking cable.

Get Time Warner out of your house immediately!!! Not only did I end my relationship with this evil…read morecompany I opted out of cable completely. It is the most liberating feeling- not to have to pay those people every month is worth waiting the extra week to watch shows on hulu or stream them through the computer. There are too many other options out there for you to settle for cable. My horrendous experiences with Time Warner have been on going for years. The final straw for me was when I cancelled my services. I turned in my modem to the store on Harden street in Columbia- brought someone with me to serve as a witness, received the receipt for the returned device, and was even told I had a $14 credit on my account (yay)! So of course I wasn't a bit surprised when I received a $150 bill for the "unreturned device". I spoke with someone from Time Warner who told me they would take care of it- but no of course not. It was then elevated to their collections agency where I had to file a dispute and write a letter- basically go through a ton of hoops to not pay this ridiculous charge. It is such a low-rent amateur company with a crap product and terrible customer service. I just got my $14 check yesterday (finally) and I'm taking it to happy hour where I will be cheersing to never again being subjected to Time Warner again :)

first bad review I've ever writte. always had good experiences at the north Myrtle Beach store. not…read moreso at Harbison. when the smoke cleared I had spent about $400 more than I was expectin. posted price for phones includes trade in. they didn't tell me that. had to pay a $50 restocking fee on a phone I never took possession of. sales rep wasn't listening when I told her I had to have a 256 memory. Bad experienc.

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.