My husband broke his screen on his phone and nothing worked…read more They fixed it , had to order the part and it took 3 days since it was The Weekend...but they did a great job.

They always are very helpful when I've gone there for different problems I was having with my…read morephone!! I highly recommend CPR!!

I went in here to get a screen replacement on my s21 ultra and they spent hours working on it and…read morefinished and then it would not read the SIM card he worked on it longer and couldn't fix it even swapping parts from the same phone model it cost 250$ he agreed to refund 150$ and gave me a receipt showing the refund processed I have never received the refund I have escalated this to my payment provider and requested a dispute the business when i call to ask about the refund says it should have been refunded already it has not i explain this to him and he hangs up on me I'm currently disputing the charges with my bank and quite frankly seems like I will have to go to small claims court to resolve buyers beware

They fixed my screen, but in so doing, they broke the network connection. The employee who…read moreaccidentally damaged the phone tried his best by replacing the antenna, but it must have been the motherboard that was damaged, because even a factory reset of the device did not restore the data connection, and it was the conclusion of the support team of my phone carrier that the phone needed to be replaced. I wrote an email explaining the situation to Cellairis and asking for a refund for the repair which broke the phone. They called me back and said they would not replace my phone. I said that I did not ask them to replace my phone. They had not even read the whole email before calling me to tell me "no." They then, of course, said it was their policy not to offer refunds for repairs either. So now that I have paid for a repair, I will also be paying for a replacement. I would have saved myself $200 and a massive headache by never coming here.

Not that Tai needs another glowing review ... but her is a current comment. Took a couple of 70's…read moreera Pioneer Receivers with output and FM issues. Three days Later they are working like new. issues fixed even lamps changed out and the units throughly cleaned. I've had some bad experiences with so-call stereo repair shops ... Cityview would get six stars if possible. I drove from Bend and it was well worth the effort.

Dropped a vintage integrated amp off for repair & service. The right speaker had been cutting out…read more Ty listened it to it throughout the day ( as he went about his work day) , and couldn't get the amp to duplicate my issue at home. He called me and told me to pick it up, and told me to set it up at home, and see if it occurs again. . When it did, I called him. He instructed me over the phone to manipulate the RCA cables to see if the cables were the problem, which it was. Cheap, easy fix and honest genuine customer care. He is a rare find in a world of fees & over charges. I strongly recommend this business.

This review is for the employee named Jordan who went out of his way to get me the phone I wanted…read more We make technology purchases when we visit Oregon (no sales tax). We visited this Verizon store and I wanted an iPhone 17 pro in orange. The store didn't have an orange phone in stock, but Jordan figured out how to get one from another store. I went back later in the day, and voila! There was my phone! Jordan helped with the screen/lens protector, selecting a case to show off the orangieness of the phone, and helped set the phone up. In my humble opinion, he went out of his way to help me get what I wanted.

I went in here to get a new case for my phone, because Fred Meyer across the street didn't have one…read morethat fit my phone. What a terrible experience. A salesperson latched on to me the minute I walked in the door and would not leave me alone. I just wanted to pick out a phone case and pay for it and leave. She hovered over me the entire time I was looking at cases, talking the entire time. During that time she insisted she had to look up my Verizon account. Okay, maybe they only sell to Verizon customers, whatever. I pick out my phone case, and am ready to pay. In the meantime, she insists on reviewing my entire account. I told her the account is fine...I have what I need. No, I don't want to hear about "upgrades". I just want to pay you money for the overpriced phone case and leave. She FINALLY relents and we get to the payment part. She then needs to ask me again for my name, phone number, physical address, and email address. WHY!? She literally had all of that in my account and I'm just trying to pay with my debit card. Why make it so tedious for a customer to buy a simple phone case? I could have been in and out in a couple minutes, yet this salesperson is making me jump through hoops to give them money. Never again. I don't like to shop online, but the next time I need something for my phone I will NOT be buying it here.

If you come to this location and COURTNEY is the one to help you, just save yourself some trouble…read moreand walk out. I seriously cannot believe someone is this bad at a simple job.. I went in to this store with a family friend to help him. He asked nicely for them to fix his phone, she was very rude from the start and rolled her eyes multiple times, seriously?? She asked him if this was his phone. He had explained multiple times this was his phone and that it wasn't fixed the last time he went in to fix it. She asked for his pin and he put the pin in his phone and she huffed and puffed because she wanted the account pin. He was frustrated and confused because he is elderly and is not good with technology. She was not stop using a belittling voice and aggressive tone. He was tired of her making him feel like he was a lesser human than her and started raising his voice. He told this "Manager" he wants his money back if they are refusing to fix it. She said she will call the police. And she did. She wasted police time and resources because she sucks at her job. Whoever is above Courtney, please reach out because this behavior should not be supported and the elderly shouldn't be treated with disrespect and verbal aggression. Mind you, this interaction is all recorded by the store camera.

On December 10th, 2025 I called Verizon because I was being charged for two months past my…read moredeactivation date. and they were taking it directly out of my bank account without my permission. I received an email verifying this deactivation. I explained the situation and I asked for a refund. I was asked about a line ending in 1880. I told them I don't have a phone line ending in 1880. They insisted I did for the last six months. I insisted I did not. They said there were going to bill me $165 for this other line. I said not only will they not bill me but they were going to reimburse me for anything i paid without knowing it. They said they did not think they could do that and I needed to speak with the Fraud department to investigate before they could decide what money if any i would get reimbursed. They forwarded me to fraud where i explained everything and then told me they could not investigate the 2nd line ending in 1088 without it being deactivated. And sent me back to customer care where i explained it again and they sent me an email to follow the directions for me to deactivate the line. i followed the directions and deactivated the account. i asked for the name of the person who added the line because i wanted to know if it was a friend or whether it was somebody who i had hired to do work around the house. They said they could not do that without it being investigated and they sent me back to the Fraud department. If you are counting then you must realize it is now the 4th time i have explained it and it now has a much more extensive explanation. Fraud now tells me that cannot find a 2nd line and so they cannot investigate it. i said, "you told me you could not investigate it until it was deactivated and then sent me off to do it and now you tell me that because i did what you told me to do that you can not investigate it? You people aren't investigating fraud against other people, you are the ones doing the fraud." I can tell the guy is laughing at me. He sends me back to customer care where I am told that they will get a supervisor. I am on hold 20 minutes and then I hung up on. ON 12/11/2025, I again called and directly asked for a supervisor. i was told i need to tell tell the customer care specialist everything. I said no, give me to a supervisor and she said she needed access to my account so i had to give her my pin and she would see if she could help me first. i said, no, supervisor please. she entered my pin and then started to review my account anyway. she said she would speak with a supervisor but then came back on and said she needed to put me on hold while it was reviewed. they hung up on me. i called again and again they hung up on me. there is no way they are not doing this on purpose. oh! she tole me the line i had deactivated was still there. so, i have to ask if it is still then why did the fraud department tell me they could not help me because the 2nd line was not there? what is wrong with you people?

Fire Alex Brown. He is a horrible representative for Verizon due to his treacherous sales…read morepractices. Alex Brown did not address our repair needs, he sent us to a third party even though we pay for insurance. Alex Brown then pushed internet service when our place doesn't support it, and he told us it did, all while taking advantage of a tired senior citizen looking for a simple repair. When we asked to replace our phones, Alex Brown told us the store was closed. Do NOT approach this sales person, he will suck you in before you realize what hit you. I give 1 star because I can't leave it blank.

Helped me out and was able to replace the broken screen on my phone the day I called in. Thank you!read more

Super quick turnaround, a couple hours. Better price cracked screen repair than others I called…read more Very friendly helpful staff. Would definitely come back.

The waits are stupid at this Florence store. One person working. Overwhelmed. No idea how long I…read morewould have to wait. Hours probably. But they're the only show in town. I'd rather drive to Coos Bay.

Went in, 1 guy helping a customer, was not acknowledged in any way, sat there for 10 mins, went out…read moreto my truck to get my glasses, came back in, left after 5 mins, never acknowledged. Went back an hour or so later, I said I'm back, guy asked what I needed & supposedly fix the issue!!