DO NOT USE VERIZON!!!! they over charge and do random charges on just about every bill. customer service is AWFUL. waiting for my contract to end so I can switch back to T-Mobile read more

Ramon, the manager is really great. Unlike most males, he is fantastic at multi-tasking. He was following up with others in the queue and kept all transactions moving smoothly. And I'm not even a Verizon customer! I paid ~$30 bucks for them to transfer data from my old Samsung S8 to my new phone, a Samsung Galaxy S23 Ultra. And they synched my Samsung Smart Watch 6. Cheap at twice the price. I'm 69 and don't set up and transfer phones very often. It was worth the money and I found it very entertaining as well. Thank you, Ramon! read more

My wife and I went in to switch her from ATT&T to my Verizon plan. All we needed to do was activate her phone and transfer the data to her new iPhone. Jackie helped us, and she was NO help whatsoever. She gave us a number to call that will help us with the process at home, and when we called it- it was a Medicare hotline. So we went back in to have help in person, and she blamed US for not writing down the right number while her boss was right there with us to make herself look better?? Once back in, she only gave 1 word responses, and left us to come up with solutions for our self while she pretty much just sat there waiting for us to come up with a solution. At the end of the conversation, she told us that the process would take an hour, and it was about and hour and 15 minutes til close. She told us that she couldn't help us because she "really needs to pick up her kids after her shift" and we would be cutting it too close and that we need to come back tomorrow. To sum it up, we felt that the customer service was a 0 out of 10, and we didn't feel like we were prioritized as customers. And we were discouraged to be left by ourselves to figure out transferring lines and data to a new phone with zero help. read more

My wife was stuck on the freeway with a car problem on a cold and rainy night and she could not get a hold of me. It kept saying all circuits are busy. Junk calls get through no problem but when it really matters Verizon fails us big time. They know there is an issue in this market but continue to sell a premium plan. Failed to deliver basic safety. Do our first responders use Verizon? If so, we are not safe. The Internet is terrible. They keep wanting to blame my IPhone pro max they provided. Walk me through settings, etc. if you don't have a cell tower near by I will not have reliable internet. Absolute worst customer experience from start to finish. Over the phone or at this location. They don't seem to care. read more

My Wife and I spent yesterday looking into a new phone plan. We visited a few different stores throughout the day to price things out. We finally settled on Verizon and went into this location. We were immediately helped by Kevin. He was incredibly patient and helpful. He was not pushy regarding any other potential offers or add ons. He simply informed us of what our options were and let us decide. While all the staff at this location were friendly and kind, I would highly recommend seeing Kevin there. Getting a new phone plan and phones can be incredibly frustrating and this was the exact opposite of that. read more

Do you want a phone? This IS NOT the place for you. Only ONE employee is helping anyone. Everyone else is chatting amongst themselves behind the counter. We waited and waited and waited.....only to told every single phone we looked out was out of stock, but they could ship it to us? I only get a new phone when forced to by the current one not working. I need a phone NOW. That's not possible here. Nothing like going to a store filled with what you need and leaving empty handed. The lack of seating is despicable for the wait times. The staff is encouraging people to leave and come back hours later. Um, we all have things to do. This is disrespectful of people's time in a big way! Avoid at all costs!!! Perhaps other Verizon's sell phones... read more

Verizon - The wait is over an hour. See how NOT busy they are??? - Mobile Phones Near Me - Draper, Utah

My son and I went in today and were helped by Gordon. Not only did he do a phenomenal job helping us out but he juggled handling a disturbed man who came in yelling and trying to get help without proper identification. Gordon abs the staff handled the situation professionally and we couldn't be happier with our service. read more

When you think of smart phones, 4G LTE network's, droids, Apple and the places you go to purchase these products and services, you may come up with the Verizon retail store as an option. Should you decide to go to Verizon for these products or services, you will be highly disappointed. They clearly do not know how to operate a brick and mortar retail operation. When you walk into the store on a weekday evening, you'll find the store to be contemporary, clean and certainly appealing; however, they are not prepared to service the customer. Every person that walks in the door is put in the queue. There is no assistance until it is your turn. That means if you're like me, and you came into do a quick transaction and purchase a phone case, you have to wait 30 minutes. There are no cashiers. Based on the disorganized lack of service, it's easy to justify a one star rating. They are not prepared to do business at retail. Steer clear of Verizon retail stores if you can. They are not excited to make the sale. Salute! read more

Verizon - Good collection of cases when shopping for your wife's iPhone 7. - Mobile Phones Near Me - Draper, Utah

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The customer service is substandard. I went in as a multiple line customer. I was treated poorly. The manager not only stood by and allowed an employee to not do their job. The manager took part in belittling me regarding my unfamiliarity of tech. When I told him I would be making a complaint he smirked. I now know there is no complaint line. There is no way to have my poor customer service and poor treatment remedied. I will am moving some of my phones to AT&T. Assuming I can get to talk to a person I will then move the rest. read more

I was in this store for TWO and a half hours due to the lack of training for a new employee. Their manager, Ronnie, literally avoided us the entire time. This store is an embarrassment. Run the other way. read more

I came in and waited for 20 minutes to be greeted and signed in by Ronnie/Robbie store manager. Waited for and hour and watched as people who came in 30min and 45min after me were called up. The manager avoided eye contact the entire time and was not helping anyone except for occasionally signing someone in. I finally went up to him 1 hour and 20 minutes later and asked how the waitlist works and his reply was, "oh I don't know how you got taken off the list but we will help you next but we close at 5 (in 20m)." I waited for another 10m and left. Not sure what management training looks like at Verizon but it definitely is not customer service based like it used to be. read more

I always visit this verizon store when I have any issues with my cell phone or plan (I've been with verizon for 6 years). The employees here are friendly, helpful and efficient. I am always impressed with the ease of dealing with issues here. I came in today to have my cell phone replaced. My phone had a few bugs that I have been dealing with for a few months. My s6 edge was still under warranty. So, it only took about 5 minutes to explain the problem and get a replacement ordered. They offer one day shipping for phone replacements. I will definitely be back for all of my cell phone needs. The service here is excellent. Fin' read more

Worst customer service. The store was full with customers, the manager was not interested in helping or speeding things along... than suddenly all the employees vanished and not a single person was helping customers. When the manager finally came out customers asked where the employees were, he said he didn't know. read more

Verizon - Mobile Phones Near Me - Draper, Utah

Verizon as a cell carrier - awesome. I'm glad I switched. General attitude and customer service in this particular store - very poor. It takes very different mind sets and skills to build a technology infrastructure to the kind it takes to handle a sales location. However for those who can't distinguish it, it can really tarnish your image of a company and folks need to remember they are ambassadors for their companies, especially on the sales and customer service side. To speed things along (since I had a busy weekend) I ordered my new phone and plan online for in-store pickup. Should have been (and with other carriers always has been) a two minute thing. Total time - 40 minutes. The issues... 1. The online order was sufficient to let them know the phone model, but somehow they "lost" the rest and had to take all the details again, citing this as a "bug" in Verizon's system for in-store pickup and that it happens on every order. If they had owned it, I'd probably have believed they just made a mistake processing it, but based on other actions by another salesman it is clear this is nothing more than an up-sell trick to keep you there longer. 2. I understand sales people are there to sell, but as a representative of a business, you need to know when to quit and understand your customer. People order things online for reasons like speed, convenience and the fact they already understand what they need. So when the 2nd sales guy in all this tries to sell you multiple gadgets, including BlueTooth speakers, and when you say "no-thanks, I don't need anything else" several times, then plays loud (and obnoxious) music through them thinking that will change your mind? Not a good sales pitch, honestly even citing desperation for this guy would be generous. And he was the manager on this shift, and had annoyed another customer who left just before. 3. They could not honor my number range request even though the website said they could and had reserved it. I've written NPA-NXX reservation systems for telecom companies, so that one won't fly, that should be one of the most basic things anyone can do - heck it's the heart of being able to transfer a number (good thing I wanted a new one in this case). They even said, oh the online thing means nothing with that also. What they really meant is, "the sales person operating the computer messed up your order and we have to start over". She actually pretty much said that when the manager was out of ear shot and shyly tried to say sorry, so I'll give them that. So anything good? Well they succeeded with getting my sale and I got my phone in working order, but only because I'd prepaid for it all online. I dare not take the risk by this point due to concern of getting double charged/billed. The good though is Verizon service itself after the sale, it is very good. So I just have to conclude the issue is specifically this location. If you are looking for a phone with Verizon, I'd do a Yelp search for others in the area and give them a try instead. Might save you time and provide a sale for someone who deserves or earns it. read more

Best store ever. (Draper Verizon) We have now purchased 3 phones from this store and not one time have they let us down. It does take time to purchase a phone and get your plan transferred. Everyone was friendly and knowledgeable. When we came back for the 3rd phone, we asked for the same salesperson. I will plan on visiting this store in the future if I need anything Cell phone related. read more

Great customer service. The wait wasn't too long. I had a great fast experience. I deducted stars because my husband's last experience wasn't that great. But I don't think that person works here anymore. He went to buy a phone we could pay cash for and not have monthly payments. He left being told this. And 7 months later​ I come to find out I've been making payments on his phone. If we where making payments he would have gotten the phone he wanted and not one to get him by temporarily. read more

Worst Customer Service!!! David the sales rep gave us the wrong phones... how on earth when do you give iPhones when we ordered Galaxy S10s. I was texting him the specs before hand... colors... memory... I was ordering them for my brother and sister in law. I picked them up, and should have checked. He told me that their phones would not be turned off until they turned on the new phones. Guess what? Wrong!! I met my sister in law and gave them their phones. She text me from wifi at a restaurant that she had no currant phone and the wrong phones. What a mess. We both live 30 plus minutes away from stores... I called the store and they said we both had to come in.. what a pain. It took me 35 more minutes on the phone to get there phones turned back on and figured out the swap. Such an inconvenience. I still have not heard back from David. read more

I had a couple of negative experiences at this location. Today I went to get the buy one get one free iPhone XR that was advertised on television, outside stores, and over the internet. Sales rep tells me that the deal is only if I open up a new line and they don't do deals for existing customers. May be time for me to look into switching carriers if Verizon won't offer deals for existing customers. Also, last time I bought phones at this location the sales rep added warranties on my phones when I told him multiple times I didn't want it. Didn't catch it for months. read more

My wife and I went into this Verizon store to start our new service and was met with a unfriendly rude salesgirl who was more interested in making a sale than giving good customer service. We ended up going to another store to sign up with Verizon which has turned out to be a huge mistake! I've just called their service center to speak to representative and was met with a snarky hostile customer service representative, very disappointed in Verizon! read more

Terrible experience! Went in to upgrade a phone for our son. We were planning to get an iPhone as we were paying the sales clerk said he was told by him mgr about a New Year's Day special on a Samsung phone. We decided to go that route. They returned the iPhone and accessories and we made the new purchase. We only received a small refund and now we've been on the phone for over an hour with customer service.... they are saying there is a $30 restocking fee per item! We never left the counter, they never bagged anything. This is crazy!!! Not impressed!!! read more

I went into the corporate Verizon store and was told that they would not help me transfer info from my old phone to a new phone and also would not help transfer info from my old Verizon iPad to my new Verizon iPad - thanks for nothing I won't be back !!! read more

My mother and I visited this store and we were helped by Danny. I have had cell service with Verizon for 20+ years, and needed extra TLC for my 85 y/o mother with using her phone...she has been treated badly on 3 other occasions, but today not only was the technician Danny friendly, but also attentive to her needs. The problem was resolved in a very short period of time, and we both left happy. read more

Worst wait lines! It doesn't matter what time you arrive, there's always an hour wait to ask a question! That's just bad customer service! The minute there's a better option than Verizon I'm out! read more

Can't match prices, can't apply corporate discounts, can't really help you at all. I am very disappointed with this Verizon store. I came into the store before Christmas asking to sign up for a 2 year phone contract if they could match the iphone 5 price from Walmart ($127). They kept trying to get me to buy $90 worth of accessories in order to match the Walmart price so I finally said I will go somewhere else. I instantly went to MyBullFrog.com in Draper (http://www.yelp.com/biz/mybullfrog-sandy). There people where much more friendly and after calling the corporate manager they matched the Walmart price - no problem. A week later I went back to the corporate store to get my companies corporate discount applied to my contract. It seemed that people did not want to deal with me at all this time. They just handed me a sheet of paper and told me to fill it in and fax it to Verizon. Okay, I thought this was standard procedure and did so. When I came back to the Bay Area (where I live) I went by the local Verizon store just to make sure that the sheet I was given in Draper is correct - here they told me they can instantly apply it if I have a pay stub with me. I gave them the pay stub and my discount was instantly applied. This summarized the experience at the Draper Verizon Wireless store for me pretty well. They were not able to do a single thing right. All they want is your money. I will definitely not do business at this location any more. read more

Pretty bad experience here at the Verizon store this morning. Verizon online asked me to go to a Verizon Store to verify some info and show a copy of my ID (which I don't mind doing). Marco in "customer solutions" wasn't very helpful and that's ok. Maybe new at his job. Said things like "I don't know why they would send you here" and "you should call them back and see what's happening" etc. I suggested to have us call together so I wouldn't have to come back if they want to send me back and Marco didn't seem to think that was a good idea. I asked to speak with the store manager and I was introduced to Sylvia who didn't even look up at me as Marco introduced me to her. After hearing about the issue from Marco and I, Sylvia says..."it doesn't seem like there's anything we can do" and "it would be different if you opened the accts here at the store but since you did it online, it's not our problem and you can't be expect us to just pick up the pieces". This is the store manager...? No thank you, I'll try my luck online. read more

If you ever want to view the basic behavior & speed of a sloth in the wild, but without witnessing the shy, slow-blinking charm of the actual animal, then pay a visit to the Verizon store in Draper, UT. I'm not sure why they require a door greeter--who is constantly on his phone, barely looking up to acknowledge you as you wait & wait & wait--when they have a line of customers dying for service, but then again I've never claimed to be a entrepreneurial genius. Not recommended. read more

This cell phone store & company rocks!The people are very helpful & can really suggest a phone to fit your needs!

I've purchased phones through this store twice and both experiences have been bad. First of all, they are extremely slow, so plan on being in there at least 30 to 45 minutes while they do whatever it is they do behind the counter (compare that to less than five minutes at the Apple Store if you buy a Verizon iPhone). Second, if there is a problem with your phone, they treat you like a criminal for returning it. In my case, the screen on the phone I bought was bad and would randomly blank out. They saw the problem within the first few minutes of looking at the phone and then had me sit there for an hour while they tried everything under the sun to get it to work long enough for me to go away without exchanging the phone. When I refused to leave with the same phone, they finally gave me a different one. Lastly, if you have to cancel a phone for any reason, MyBullfrog will double-charge you the termination fees. You have to pay Verizon's early termination fee and the same fee again to MyBullfrog. You're better off just purchasing your phone from Verizon's website, then you won't be double charged if you have to cancel for some reason. I don't see that MyBullfrog offers any level of service or value that makes these headaches worth dealing with. I won't purchase from MyBullfrog again and recommend others steer clear of the frustration and take their business elsewhere. read more

I have been with Verizon for a while, it used to be wonderful! Never had any issues. But recently I've decided to switch carriers because of some issues I've been having and I no longer wanted to keep having these issues re occur. Unfortunately what should've been a simple process became a nightmare. I was speaking with a representative on Friday morning who gave me false information and now they won't right their wrong, leaving me with a pretty hefty bill. Won't be coming back ever again! read more

Terrible customer service at the draper Verizon store by the manager Todd. I called to ask what to do about my brand new phone that wasn't working & wouldn't back up so that I could exchange it at the store & he got annoyed hearing about what the issue was and cut me off mid-sentence. In a very put off tone asked, "so... uh... what do you want help with?" Then when I was shocked at how snotty his attitude was, I asked him if he had any customer service skills or if he was taught to be a jerk to customers & he hung up on me. When I called back & asked if to speak to the manager he said he WAS the manager! When I asked to speak to HIS manager he refused to give me their info & then refused to help me & then hung up on me. HORRIBLE HORRIBLE EXPERIENCE! Not the first with this store! This manager should be demoted & be taught ANY customer service skills! Terrible way to treat customers who need help with a device that they sold to me, which was faulty! I do NOT recommend buying from this store! read more

I went into the store today to get a new phone. There were some issues with the one I wanted being in stock, but our salesman Steven was wonderfully helpful, knew when to give us space to make decisions, and did everything in his power to help us have a good experience. Amazing customer service! read more

This Verizon store is very good at sales, but very poor at customer service. Tips: Know what you intend to buy before arriving at the store. Don't let a sales person talk you into something you don't want or need. In my case, a family member was attempting to buy me a gift, thinking that I could exchange if needed. Returns: Even if making a return the following day on an unused product, expect a drawn-out argument. Be ready to stand your ground. This store is trained to retain sales, rather than responding to customer needs. I made the mistake of giving up on the argument, thinking I could try again later. The sales person argued that I was making a dumb choice (no substantial argument). I am stuck with a 2-year contract on a phone that will never be used. read more

Usually verizon provides some of the best service and that's probably why I've been such a loyal customer for so many years. However today I called in about the edge upgrade and was told I would be able to send in my phone that had a minor crack and the manager even approved it and noted their system. I called in again to verify my account information and was notified that not only could I not send me phone but that if I did I would be charged $300. I'm really disappointed in their service and feel it has truly gone down since T-Mobile offered to buy out customer accounts. Not sure if I'll continue to stay with them or not. Loyalty diminished! read more

Chris and Jeremiah helped me out there and they were totally awesome! Helped me pick out the right device without being pushy or just trying to get me to buy the most expensive thing! Definitely will be going back to this location in the future. read more

By far the worst customer service I've ever received in my life. There are 25 people in the store on a wait list, two people at the cash register and 5 people, including a well capable manager, adding new customers on the wait list. After my 50 min wait, I waited 20 more min at the cash register without any resolution. All I wanted to do was swap out my phone for a new color. Finally I had to leave because it was taking way too long, explained my situation to a manager asking to come back without having to wait again and they told me, "they will try, but there is really nothing they can do". The manager then tried to tell me how it was MY FAULT for coming in when I didn't have enough time when I had waited well over an hour after their quoted wait time of 45 min. Way to go, you just lost a customer for life. read more

I'm unsure of the manager's name on the day I visited, but he was awesome! I was having issues with my LG Bluetooth headset, and I was so fed up, but the manager took great care of me, and I left an extremely happy customer! read more

They seem to structure deals that best meet their sales commissions and neglect the customer's needs. Case in point, the sales person sold me the Asurion insurance for $9.00 a month and explained that if I had any damage to my two devices for any reason then all I had to do was call Asurion and they would send me a replacement device. Guess What? I dropped my tablet last night and it hit the corner of the nightstand and the screen was broken. No problem...right? Wrong! Asurion is requiring a $149.95 "Deductible" to replace the device that only cost me a $199.95 in the first place. The sales rep said there wasn't any deductible. She actually said that the only catch was Asurion has the option to replace my damaged devices with refurbished ones. Don't get me wrong here, I know it's only $9.00 a month and the $199.95 deductible is less than paying full retail for a suitable replacement, the fact remains that verizon sales reps misrepresent the facts to rack up commissions and forget what consequences their customers face down the road. I will take this case up with the Utah Attorney Generals office and see if I can change the way verizon sales reps misrepresent the products and services they sell. Shame on me for trusting the sales person at verizon in Draper. In the interest of fairness, the network is very reliable and my devices work in nearly all of the remote places I work. I will also say that their customer service department is also great and have been awesome with helping me on other technical issues. They were very apologetic when I brought up this issue with them and I sensed there wasn't anything they could do to really rectify the situation. Verizon is maybe too big to really care I guess. read more

Very disappointed in my last visit to Verizon. Amanda was negative, unhelpful, horrible at explaining things, didn't know the product, had zero customer service skills, and focused the whole time on what she couldn't do for me. Finally after 30 minutes I asked for the manager, and guess what? She told her how she COULD help me, which solved all my problems that I had in the first place. Other than this one horrible experience I have always had a good one. read more

Worst company to deal with. On Mar. 5th I purchased a ZAG Glass Protector for $49.99 with the guarantee that I could replace it whenever (life time warranty) directly in store. On 7.1.2015 I went to go replace the cover and Steve mentioned that they don't do replacements in store, that'd I would need to deal directly with ZAG. An hour later and dealing with the manager I was finally able to get a replacement. Buyers beware DO NOT PURCHASE accessories (..or phones) from this location. read more

This store rocks! Nate helped me with all my questions and refused to let me leave until i fully understood everything! This store doesnt have a long wait like other places and always gives me great service. Thanks nate! read more