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    Verizon Fios

    1.5 (4 reviews)
    Open 7:00 am - 9:00 pm

    Services - Verizon Fios

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    Frontier Internet

    Frontier Internet

    (23 reviews)

    I am paying for 1 Gig internet and consistently receiving around 90 Mbps download speeds. That is…read morenot even remotely close to what I am paying for. I contacted customer service multiple times and instead of troubleshooting the issue properly, I was repeatedly told that I "have to use their router." That is simply not true. Customers are allowed to use their own compatible routers. Being told otherwise felt dismissive and misleading. I requested that a technician come out to check or replace the modem since the service clearly is not performing as advertised. I was then told I would have to pay $150 for a technician visit. Why should I pay to fix equipment or service that is not delivering what I am already paying for? On top of that, customer service was extremely frustrating. Communication was difficult, and resolving anything felt impossible. There was no ownership of the issue and no real attempt to fix the problem. After this experience, I have decided to switch providers. I would strongly recommend researching other options before signing up. The speeds have not matched the advertised service, and the customer support experience has been very disappointing.

    3 weeks ago they sent a contractor for installation who drilled 6 unused holes in my drywall,…read morewithout permission. They sent another tech came patched some of the holes w/ putty, assuring it would be covered by Frontier. However the drywall holes weren't completely sealed or patched. Then they sent me a $150 bill for the second tech. After numerous phone calls, chats, and a damage claim, nothing was resolved. I'm still left with holes in my wall, risk of moisture and termite, and a bill, and several hours wasted.

    Spectrum - By the way two other reps are at their computer but won't help me.

    Spectrum

    (95 reviews)

    Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if…read morewe were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no. Then they called again to schedule an installation. We again said we did not order one and we would definitely not be ordering one in the future at this point. Then they called AGAIN.to confirm our installation appointment and said it was scheduled for the end of the week. We said we did not order installation or any service, that they needed to cancel. They said we had to call management to cancel or go online. We went online. There is no cancellation option. You have to call. We called. They said they had no order. Okay fine. Figured it was done. They showed up this morning for installation. It took calling three different numbers to finally get ahold of a manager to cancel an order we never made. The guy who showed up to install has said this has become a common tactic amongst their sales reps to try and get people to just comply with signing up. That is downright shady, inappropriate, and qualifies as harassment. We will never sign up for spectrum in the future if this is how they treat just potential customers.

    I went in to activate a cell phone that should have been very easy and straight forward. They…read moreentered something wrong and couldn't identify the problem, the associate at the store being completely unprofessional and incompetent decided to delete my esim number which lead to me losing my cell phone coverage. With no alternative options being offered by spectrum I had to waste a day trying to fix before going back to my original provider and having them fix their mistake in under 20 minutes.

    Verizon Fios - televisionserviceproviders - Updated September 2026

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