I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my replacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent. read more

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon plan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you! read more

Caitlan was simply outstanding. I had previously purchased Verizon phones at the 146th & Hazel Dell store back in March- 9 months later and still never received my $150 per phone gift card so I will not return to the 146th st location. We showed up about 15 minutes before close on Sunday 12/27 so I would have understood if the rep was less than thrilled. Caitlan took as much time as was needed, never rushed us, helped apply the screen protector, explained all the plans and in general was an absolute pleasure to deal with. I will only return to this location going forward and hopefully will deal exclusively with Caitlan going forward. Again- thank you for the awesome purchase experience!!! read more

Stay away and don't be scammed! I have had the nightmare of dealing with this company and their sales associate, Dallas. My daughter and I were given the deal to upgrade our phones with promotional credits back in May. Walked out with new phones happy. Our bill had slightly increased but no big deal. We had added a new line for our youngest so that was expected. Three months down the road I get frantic texts and voicemails from the associate, Dallas, that there was a mistake and that we may not get the promotional credit and will have to pay full price for the phones if the problem is not corrected. Against my better judgment, I allow Dallas to remotely enter my account and in the next month I see an increase of $125 on my monthly bill. I call the store and am told that it will be credited on the next bill. The next bill has an increase of $60. As I start to research and look into the details of my bill I see that the two phones, which we were told were basically free because of the promotional credit, each had a device payment for a total of about $60 per month for the next 36 months. I am now in month 3 of paying these devices and am getting nothing but no returned calls and the runaround from these con artists. When I called Verizon, not this Cellular Stores racquet, they told me that it looked like the phones had been given away, without a payment nor a promotional credit attached. I began to realize what happened. Dallas had made a mistake and Verizon came calling for their money and instead of honestly owning up to her error and taking care of it on her end, she proceeded to defraud me into making these device payments. Stay far, far, away from this place. If you want to do with Verizon, deal with them directly. And if you ever do shop at Cellular Sales in Fishers, do not let Dallas take care of you. You'll regret it and may find yourself in small claims court which is where I am headed. read more