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    Verizon

    3.0 (48 reviews)
    Closed 10:00 am - 7:00 pm

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    5 months ago

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    Help Desk

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    Photo of Kevin A.
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    9 months ago

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    Help Desk

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    Photo of Jeff S.
    3
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    10 months ago

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    Help Desk

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    8 months ago

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    7 months ago

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    Help Desk

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    10 months ago

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    Help Desk

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    7 months ago

    Business owner information

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    Help Desk

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    8 months ago

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    Help Desk

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    11 months ago

    Excellent customer service. Ask for Brandy. They are so nice here - waaay better than the one of Iron Point.

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    1 year ago

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    Help Desk

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    1 year ago

    Not a Verizon owned corporate store. Owned by Victra. Unable to return wrong equipment sent to me by Verizon to this store.

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    Help Desk

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    Photo of Debi H.
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    2 years ago

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    9 months ago

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    Help Desk

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    Photo of Cindy R.
    11
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    2 years ago

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    2 years ago

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    Help Desk

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    2 years ago

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    Help Desk

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    Photo of Navid R.
    108
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    2 years ago

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    Help Desk

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    10 months ago

    glad I decided to stop by and get help from an amazing employee Teresa thank you so much!

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    3 years ago

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    2 years ago

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    Help Desk

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    7 years ago

    Business owner information

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    Victra

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    Photo of Roy F.
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    4 years ago

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    2 years ago

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    Photo of Joy W.
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    2 years ago

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    2 years ago

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    Help Desk

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    Photo of Brad M.
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    3 years ago

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    Help Desk

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    4 years ago

    Benjamin and team were very helpful and knowledgable to help with storage and transfer questions located at 900 Bidwell Folsom Ca. John C

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    3 years ago

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    3 years ago

    Amazing Staff Dejha and Connor Patient, Helpful, and Capable! Simply the Best Verizon Store!!!

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    5 years ago

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    Victra

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    7 years ago

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    Victra

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    Photo of amy c.
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    7 years ago

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    Victra

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    Photo of B J.
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    7 years ago

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    Victra

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    6 years ago

    Business owner information

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    Victra

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    6 years ago

    Business owner information

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    Victra

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    7 years ago

    Business owner information

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    Victra

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    4 years ago

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    7 years ago

    Business owner information

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    Victra

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    4 years ago

    Business owner information

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    Help Desk

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    6 years ago

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    Victra

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Highly recommend working with the store manager Dylan, but have had good experience with others there, too.

    Mentioned in 2 reviews

    Read more highlights

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    Xfinity - Xfinity store, not a single rep on the floor. Wtf?

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    2.1(102 reviews)
    2.0 mi

    4/22/2026: I brought an Xfinity Storm WI-FI Extender with Battery Back-Up due to the Battery…read moreBack-Up was non-operative into the Folsom CA Xfinity Store. Pablo, an Xfinity Store Representative, credited my Xfinity Account $60.00 for returning the Xfinity Storm WI-FI Extender with Battery Back-Up. After crediting my Xfinity Account, Pablo gave me a new Xfinity Storm WI-FI Extender with Battery Back-Up. Hopefully, the new Xfinity Storm WI-FI Extender with Battery Back-Up due to the Battery Back-Up will not be defective nor inoperative!

    I was just about to cut the cord... you know what I am talking about! My rising cable costs and…read morethen adding injury to insult waking up recently to find one of my favorite shows now requiring a subscription. Whatttt??? That was all the incentive I needed to get in the car and drive to Folsom Xfinity. This was actually my second visit to the Folsom Xfinity store location. About two months ago the microphone on my remote stopped working. Talk about a shock to the system. Having to hit all those buttons to get to where I wanted to go was not cutting it. I absolutely dreaded having to go to see if I could EVEN get a replacement remote. The Xfinity Yelp reviews were not encouraging. However, there was one very recent five star review which gave me hope. Arrived early afternoon to one of the local strip malls where Xfinity is located. I must confess when I walked in I was taken aback how large the area was. High ceilings with great lighting, a modern seating layout, and a very clean spacious feel. I was impressed. Not what I expected at all. But even more impressive was the employee who immediately greets you and performs a sort of triage if you will, to ask what your reason for visiting is. Ok. Now I am really impressed. I handed him my remote with my explanation and he literally walked a few steps and picked up a spanking new remote from a bin and handed it to me. Nice packaging too. I was almost in shock... LOL! That was wayyy too easy. Fast forward to my new problem/complaint. Sure exchanging remotes is one thing. But reducing my Xfinity internet/cable bill and my favorite channel dilemma is a whole different enchilada:)! Well peeps... miracles in the cable nightmare scenarios do happen. The exact same employee was greeting incoming customers. And by the way, a huge shout out for him. Super professional and nice. Engages like he really wants to help you. Tall, a little older than the employees he hands you off to. This guy is fantastic and represents Xfinity well. Yes there was a short wait... maybe 15 minutes before I was called to a counter for my turn. However there were only about three people ahead of me . I don't know what the experience would be like if there were more people ahead of me. Needless to say, I left within 10 to 15 minutes with a greatly reduced monthly fee and my show back on my watch list. Mission accomplished! No pain at all. Thank you to the Xfinity powers that be for finally putting the customer first. Because that is exactly how it felt. This was a life changing event. Ok... maybe I am being a little dramatic... LOL! But I bet every one of you can identify:-). I will be back in a year to review my current package for sure! Whew!

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