Our family went in in early June to transfer three existing AT&T phones to Verizon lines. They had a special, the sales guy said, that if we purchased three new iPhones and transferred our lines to them, we would get a $100 per line credit on a future bill. We did that. Stupid us. We didn't get the deal in writing. We just assumed they were on the up and up. Every month that passed, I called the 800 number for customer service and was told "Give it another month" for our credit to appear. Nothing ever appeared. This month (fourth billing cycle since we activated with them), my husband called. He had to ask to speak to a supervisor repeatedly. Finally was connected to one who tells him that there was no such deal going on at the time we activated, and too bad for us. No credit will be forthcoming. So what -- the salesguy lied to us? I have the paper he scratched out our estimated bill on that says $100 bill credit per line. My husband asked her to call this store and see if she could make it right for us. No return call. Apparently, they'll just lie to get new business. I'm shocked this is how they conduct their company. Please don't go here. At least one salesperson is a liar and the corporate group won't honor the deals they offer. My husband went in that evening to ask to speak to a manager. They said a manager would call him. They didn't. The woman at corporate who said she would contact the store and call my husband back, said to expect a call from the local store, but none has happened. We were finally able to receive the promotional credit, but only by going to the Better Business Bureau. I would recommend anyone who can't get restitution from the local store try that. read more

Set up my phone through *611 to have the line authorized to be taken over by another party on March 8. Today, other party tried to switch the phones and was told that I never authorized it. They allowed him to leave the store, without calling me or trying to rectify the situation for him. Next, I called *611 to confirm authorization, which was confirmed. The gentleman went back to the store to take over my phone line. He was told again that I did not authorize a take over, and again I was not called and no one attempted to reach me before allowing him to leave the store. After speaking to another rep at *611, he attempted to call the store directly to remedy the situation. After 20 minutes, the store did not pick up the phone. I then had to go to the store. I asked for a manager, but was not given one. She stared at me while the normal rep was helping me, although it was clear that I was not satisfied with what was occurring. The rep was very helpful, but again he confirmed that they do not pick up their telephone. I found the overall interaction to be unacceptable. I found the manager to be disinterested in a customer of over 15 years. Had I been shown some additional care and concern, I would not be writing this review. The manager had the opportunity to make it right, and chose to not get involved. I will never go to this location, I will tell all of my friends not to go to this location and I will make sure everyone I know understands that it isn't Verizon, but rather, this store in particular that should be avoided at all costs. read more

I went in about one month ago, looking to switch my broken slide phone to a smartphone that I already owned. The gentleman that helped me stated that doing the switch would cost nothing and would add no extra charge to my future bills. I have been tight on money so this made me happy and I decided to go ahead with the phone switch. One month later I found out that my monthly bill went up 10 dollars, so I returned to the store. Upon speaking to the staff, I was informed that I was given false information on my last visit and that the gentleman who helped me last no longer worked there. I was then told that he was now located at the loveland store, and if it would help, I could "go speak to him about it there." At first I was informed that the price increase on my bill was due to a "personal equipment charge" but I spoke to the manager who gave me a different story. When I asked to speak to management, I was rudely asked, "why?", to which I responded that I was lied to before and I wanted to cover my bases so it didn't happen again. When the sales rep finally got the manager, the manager told me that the additional monthly charge was because "all smartphones cost forty dollars a month at verizon" and that he would give me a two month credit for my old price so I can figure out what I'm going to do. I am grateful for this credit, but obviously their mistake will cost me a pretty penny and I am not happy. This is not the first time I feel I've been lied to by the staff here, and I have decided to finish my contract and cease doing business with them in the future. I would not recommend this company and would, in fact, strongly advice against it for anyone curious about switching to them. I don't normally write reviews but this rubbed me the wrong way and if it can help just one person from getting ripped off, then I'll feel a bit better about it. read more

I attempted returning a phone on day 3 they refused to take it back. i later talked to Apple and they helped me return phone. I was denied the refund thru my credit card and have now waited 6 months for my refund and have spent 16 hours of my time trying to get my money back and i am still waiting! Worse experience in my life. read more

This Verizon store has some of the worst customer service I have ever experienced. I highly recommend going to another Verizon store! The staff, and more importantly the manager of this store are unhelpful, mistake prone, and essentially useless to do any customer service! This is a long detailed account of how terrible the service has been at this Verizon store. I'm not exaggerating when I say avoid this Verizon store if at all possible! Save yourself the time and stress of avoiding the situation I've had to go through to purchase a phone and setup a plan. I purchased an iPhone 7 and plan from the store last spring. The staff member that sold me the phone made many mistakes when setting up my plan. First, he created two accounts for me, putting the phone on one plan and my plan on the other. Then, he set it up so Verizon contacted me in Spanish. I only speak English. The first issue I had was that he sold me an incorrect data plan for my needs. Within a week I was going over the plan limit. I would have had them change the plan immediately, but all the notifications I was getting were in Spanish! I thought that I was getting someone else's messages from Verizon...A month past and when I got my first emailed bill from Verizon, I had close to $200 in overuse data fees. I went into the store to explain to them that if I had known that I was going over my plan limit I would have changed it to a unlimited plan, which would have cost me only $20 more a month from my current plan, and wouldn't have resulted in $200 in additional fees. The staff talked to their store manager, and the store manager told them the only thing I could do was to call customer service, that they could not help me at the store. That was my first experience with the unhelpful staff and even more unhelpful store manager of this Verizon store.A long call to a helpful Verizon customer service representative got the issue resolved, and she refunded me all of the overuse fees as it was a mistake of the Verizon store staff that I couldn't receive notifications in English. She was very surprised that the manager of the Verizon store would not take care of this himself and said that if had the ability to if he wanted. Then I received a call from a collections company. It turns out that when the Verizon store staff member setup my account, he accidentally set up two different accounts under my name. The phone got put on an account different from my phone number and wasn't getting paid with my monthly Verizon bill. I went to the Verizon store to get this resolved, as it was a mistake they made. They told me to call Verizon customer service myself to get it taken care of. At one point the customer service representative I spoke to said he needed to speak to the store manager, and the store manager said he couldn't talk to him, he told me "we're a retail store!", as in he is not responsible for helping resolve issues that they created from the mistakes they made. I've worked in retail before, and customer service is a large aspect of the industry. The store manager at this Verizon store is beyond useless and makes Verizon as a company look bad. Multiple hour long phone calls with Verizon customer service eventually got this resolved. Customer support actually called the Verizon store manager to get more information on the matter, and he told them that they had already fixed it and there was nothing that he could do! Just an outright lie. The customer support representative had to go a few levels above the store manager to an account manager to get things setup correctly. read more

went in and was helped right away, my phone was not working , it was fixed immediately for no charge and then the guy helping me looked up my bill and found a way to lower it. read more