Jesse helped me today in the Fortuna, CA office, he was the best!! The help that's been in there…read morefor quite awhile has not been anywhere near as helpful, informative, patient and easy going. In the merger with T-mobile, Jesse made it easy! If you want really good help, go into the Fortuna office and work with Jesse!!

I have been a customer here for several years. Every time I've visited the store everybody is…read morehelpful and pleasant. I even got a call from them telling me that my plan was outdated and they could lower my bill.(which they did) I am impressed with this place and definitely recommend it. Just got a new phone yesterday and I love it. I'm not a "people person "but I always feel comfortable at this store.

Have had wonderful, amazing experiences at this store in the past. Used to be a go-to! But when…read morewill businesses learn that they lose customers- AND money- if they employ people who are just nasty & hateful right from the get go? Like I KNOW, masked up dude wearing a mask in an empty store (?), that NOBODY likes their job, especially in this economy. I get it. But that doesn't mean you need to take your hate out on a customer who simply walks through the door and says in a friendly manner "Hey, how's it going?" (A friendly customer who has always, always, without fail, generously tipped previous employees of this establishment who were, ya know, basically nice & decent?) SO... if you like being glared at with the most hateful expression ever for 10 seconds before being spoken to like you've just killed their grandma with a lifeless, affectless, "How can I help you?" THIS is your place! For all the masochists out there... So, I tried again... "Hi!!!!" and again was hatefully glared at, followed by "How can I help you?" with the MOST disdainful, ugly tone of voice. As me simply opening the door and walking in was the bane of this person's existence. Yeah, bro, that's a no go. At that point I might or might not have said something rather cheeky and rude in my shocked and appalled state. In hindsight, I wish I would've said something along the lines of "You could 'help' me by treating me as a human being, please." But maybe, I should think positively, and give this biz the benefit of the doubt and some props? Maybe they're employing people on the autism spectrum who can't help they don't follow polite societal norms? If that's the case, then the owner really ought to give workshops on how to interact with the general public for these employees. As for me? I also slave at a job I'm not too fond of, but I would NEVER in a million years dream of taking out my disdain on an innocent customer. So I happily drove to another iPhone store in Eureka where I plopped down $150 for what I needed as there was NO WAY in hell I was going to give this business money after being so atrociously treated. No way.

Am writing this review from Venice Beach-- THAT is how stunning the service here is!!…read more I researched the best tech/phone support in Humboldt for my dear 86 year old firecracker mom who lives in McKinleyville, who has become a texting superstar lol and was distressed to find her older iphone battery dying. Dan is a freaking superstar of both tech acumen and humanity. He was beyond helpful, dedicated, knowledgeable and everything else you could ever hope is there across state to help one's beloved 86 year young madre. We are grateful beyond words for Dan and iExperts. What a gem for Humboldt County. Winner winner chicken dinner for all. Thanks Dan. :)

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!

Went to have my iphone 13 pro battery changed, everything went smooth, both gentlemen were very…read moreprofessional, took the time to explain the process to me and got it done in a timely matter.

I dropped off my iPhone for 1 hour and its broken screen was fixed. No muss, no fuss. Rather…read morepricey but did a great job! Side note: they also support HSU's (local university) student run newspaper. This store invests in its community so that's also a plus. Screen replace was 130$ for an Iphone 5c

Eric is knowledgeable, pays attention to customer needs and he'll find a way out of your tech…read moredilemma!

I think the young associate thought he was having fun with me because I'm old. He told me a number…read moreof lies, even contradicting himself at times. I finally told him I'd call the company and find out the truth. Guess what? He was lying to me.

I had them swap devices on one of my lines. The next day I received a new statement and that line…read morewas $15 more than usually. Come to find out they took it upon theirselves to add insurance on that line. I called USCellular because the store in McKinleyville is a third party store and had it removed. They also told me to call their manager and complain. Now I've noticed the IDs and messaging on all 3 devices are messed up. This store is a joke, a bad joke.

Both my husband and I have visited IExperts several times. Invariably, the staff is helpful and…read morepolite. Today my husband was in and talked with Mo, who helped him quickly and efficiently with his phone not charging. Any time we have problems with our phones, we'll be taking them to IExperts.

I took my iPhone here to get the cracked screen replaced. The replacement was poorly done and my…read morephone had numerous glitches following the replacement. WARNING TO ALL: They do not replace the water indicator, so when I went to upgrade my phone T-Mobile wouldn't buy my phone back. Apparently this shop is notorious for this. Do NOT recommend coming here. Update 2/28/23: The owner replied to my comment assuming I had the wrong shop. I assure you I do not. (They also have no way to look me up in their system based on my yelp account...) The 1 star stands.

It's good to finally have Apple sales and service back on the Arcata Plaza. Tech support by Jordan…read moreis great!

Helpful Store Guy Jordan always gets it done! What an incomparable resource for Apple usersread more

Everything going fine after a month. They're a little pricey but the service is pretty good…read more Hmm having trouble getting a 'perk they offer to new customers! They can't seem to install FOX ONE! Sad I wanted it to watch the World Series! Missed the whole series! I went through hell for many hours on the phone with people who spoke broken English! STILL don't have FOX ONE and it's been two months now.

This location is always busy but I've been there twice in the last week and was greeted with a…read moresmile. My wife needed to start a business line and we both needed to upgrade our phones. Chris helped us out and we were in and out in just about an hour. Not bad with no appointment and a line out the door (figuratively). Thanks for the help.

Kumar was very helpful got a new screen a phone case and a screen protector for a great price,…read morebetter than any other place in Humboldt! I price checked!

Wow! I can't say enough about the service here. I essentially gave the gentleman my mom's old iPad…read morethat literally looked as if she ran over it in her car!!! Insanely reasonable cost considering all that needed to be done to it. Now, the old gal is surfing the web...happy that she no longer she has to play all her online games on her iPhone!

I have heard from a un-named person ( a neighbor the other day that he was not happy with Optimum…read more I didn't say anything and his reasons seemed vague. However my experiences for the past year with Optimum have been quite good. They are polite and professional; also very prompt in solving any problems that come up. The price isn't bad either Almost 135 stations pus Internet with a really good fast connection for under 100.00. Yes I know we can all stream. I see your point with that but I happen to like the stations given that are very entertaining and educational. No I am not affiliated with Optimum in any way as sales or employee. Just a customer that wanted to give a deserved so far good recommendation.

Hire people that don't lie. So I wrote a review about…read moreOptimum already..... here's an update. Tuesday I got a call from Victor in Canada, regarding the issues I have regarding Optimum. He read in comments I had Internet disconnected because I was moving, another lie. I told him the truth, Gregory Daniels lied to me about the SPECIAL and I was charged more. So Victor said, let's fix this..... we'll give you the $25 dollar a month for 5 years special AND, we'll give you the first 3 months free. Again, if it sounds too good to be true. So I said great.....send me an email explaining the new plan and I will ok that.....but I told Victor I want an email, proof of the plan. Victor said he will do that right away. That was Tuesday, May 26th, 2026, this is Thursday, May 28th, 2026.....I have NOT received that email. OPTIMUM CAN NOT BE TRUSTED..... IN TRUTH AND HONESTY WANDA WATERS