I never leave reviews but starting this new year I promised I wouldn't be taking shit from anyone…read moreanymore. Me and my mom went to go see if there was a problem with my phone while there was a nationwide outage today January 14, 2026. The person working there had nothing but attitude. My mother is a very nice dainty af woman and she was very calm and she had some questions because she was confused, there was another Asian lady there as well and she was being very sweet and she had questions because she was confused. They were both met with customer service that felt like we didn't matter and their questions were too stupid to be asked. In today's society with the fkd up administration that we have the last thing that we need is someone in customer service who can't suck it up and do their job and just be kind and answer these old freaking women's questions without making them feel like they shouldn't be asking them in the first place because they should just know these things. I get it, old people are annoying with technology but you don't have to be an ahole about it especially when that's your job. Everyone is going through shit. There was a man who looked like he came from work and skipped his lunch for this problem. It was just awful customer service. Train your workers better, everyone is going through shit yet we still find ways to be kind. Not to mention the worker tried to talk down to me saying that if I go home I'll have Wi-Fi. I just came from my house that did not have Wi-Fi. Also Verizon you do suck in general, don't think people can't put two and two together on why the service is down for some people.

The worst place I've ever been. They never returned my calls, left me on hold for a half hour. I…read moreordered a watch in November and I still haven't gotten it. No one calls and it's the worst customer service experience I've ever had.

I had an excellent experience thanks to one of the AT&T employees ( Cristhian Haber). I came in to…read moreget a new phone, and he went above and beyond to help me with every question I had. He was extremely knowledgeable, patient, and professional throughout the entire process. What really stood out was that he was working alone, yet still managed to assist everyone in the store efficiently and with a great attitude. Truly amazing service he deserves recognition for his hard work and dedication!

Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was…read morepatient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon

JOSH is the MAN !!…read more Listen I will tell anybody about Josh , he was honestly amazing. Super professional ! Which is always a plus. Unfortunately my area was not an area that he services but my job somewhat was. I was so grateful for him coming and helping me because my phone was in dire need. I went to apple on several occasions trying to secure an appointment with them but for some strange reason they are always booked. So I looked on yelp and found Joshua he's clearly a superhero I wouldn't think otherwise. He came to my job fixed my phone 4 hours later its still working so he obviously did a great job. I would personally recommend him to anyone. He's also very responsive to text messages. The screen is also warranted for a year as long as you don't break it again. I'd rather pay 100 bucks then 175 for an insurance deductible.. or 150 with apple.

Getting my phone replaced was a great experience, which is crazy because you never think about the…read more"experience" of getting a phone screen repaired. Anyways, I messaged the company and got a quick response. Next thing I knew I had an appointment with Josh to get my iPhone 6 phone screen replaced. He agreed to meet me at a Barnes and Noble conveniently located 2 minutes away from my work. I met with him during my lunch break and was done with the whole process in under 30 mins! In case you're wondering, here's a selfie Josh accidentally took with my phone once it was all fixed:

Rating... Zero!! This is the absolute worst company to ever use in history of companies. They…read morerefused to give me the username and password to my system in my home. The owner Chris S is never available and is the coolest and meanest ever!

Chris, the firm's owner, was an amazing partner in developing our audio video set-up, following our…read moreVerizon FIOS installation. He installed amazing speakers on our screened porch, a SONOS system programmed/wired in to all of the rooms with speakers, purchased both an amp and receiver for us and installed our large, flat screen TV and programmed our universal remote and all laptops/ iPhones/iPads to use with the Sonos system, allowing our iPhones to act as remotes throughout our home. He saved us money where spending was unnecessary, was always punctual, incredibly neat and very talented. He was also open to my quick texts and emails with follow-up questions, always answering in a patient manner. Could not recommend Chris and Sight & Sound more highly.

They were fast and efficient and handled my problems right away…read more Walked in and walked out with no problem

This is not about Xfinity store in West Orange. This is about Xfinity services period!…read more Avoid Xfinity if you actually expect service. After years as a loyal customer (cable, home security, mobile), this was the worst experience I've had with any company. I scheduled a simple camera replacement and upgrade--was quoted a price, confirmed everything--and when the technician showed up, there was no work order. Three technician visits later, the same issues: wrong orders, missing equipment, and zero progress. The technicians were great, but completely held back by Xfinity's broken system. Customer service is even worse--AI-driven, outsourced, and completely ineffective. No one understands the issue, and you'll waste hours repeating yourself with no resolution. No accountability, no urgency--just frustration. Xfinity is great at selling you services, but terrible at actually delivering or supporting them. I'm canceling everything. Save yourself the headache and go elsewhere.

Ziggy at the Verizon store was awesome! He put a new screen protector on my phone and made the…read morewhole experience quick and easy. Super friendly, professional, and genuinely helpful. It's rare to get customer service this good these days. Really appreciate the help -- thanks again, Ziggy!

Omar was so helpful and went above and beyond!! His advice enabled us to save money, gain more…read moredata capacity and resulted in new phones for my two sons. Super knowledgeable and would concur that not all Verizon stores are created equal!!

"Candy shop" as it's referred to by the DJ's that have come to ABSOLUTELY love this place! The…read moreservice provided by Rob, Derrick and the rest of the staff & ownership "Dave " is impeccable!! Repair of Pioneer,RCF and many other brands are not turned away. Turn around times on repairs are honest as well as thorough! They are always willing to help and price points for purchase of equipment is fair. Victor "Vic Velez"

Well, i used them years ago because a speaker was making weird sound. They claimed they fixed it…read moreand it was because 8"speakers werent meant to be moved around so that probably caused the problem. The next use of that so-called repaired speaker yielded SAME POOR result...but the owner is so weird, i didnt go back. He never makes eye contact when speaking and i just can't trust him anymore

The team at Alphagraphics is a pleasure to work with. They are professional and complete jobs on…read moretime. They really bend over backwards for their clients.

Reliable, quick, and do great work..what eles is there to say except Jay is great and will see to…read moreit your job is done right.