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    Sim-O-Rama Sound

    3.5 (2 reviews)
    Open 10:00 am - 6:00 pm

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    9 years ago

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    Best Buy West Paterson

    Best Buy West Paterson

    1.8
    (134 reviews)
    $$

    My recent experience at Best Buy was very positive. I went in to buy headphones, more specifically,…read moredecent quality wireless at a good price. This Best Buy had many options, plenty of inventory (one reason I was there was because a competitor had empty/low inventory display cases), and a good amount of proactive staff ready to answer questions. The added bonus was that I had forgotten what a nice experience it is to stroll around a consumer electronics store. I was able to see the latest in various categories and get familiar with the current prices. (and also notice how antiquated some of my technology has become). One important note- my return/exchange window is only two weeks, so always check on that before you buy.

    We purchased a new dryer from Best Buy and agreed to the floor model for a lower price. The dryer…read morewas delivered in the timeframe given but it was damaged so we had to return it and purchase a new one (in-box instead of out-of-box) and have it delivered a week later. The app used by the delivery service worked the first time (with the damaged dryer) but for the delivery the following week it was a total mess. The app gave us the time of 11:30-3:30 but it showed the driver arriving at 10:48am all day long, until we got a call just before 1pm that they were on their way. Calling Best Buy customer support was no help since they use an outside delivery service. We were on the phone for almost an hour trying to find out when they were arriving but the agent told us to wait until 3:30 and if they didn't arrive to call and re-schedule!! What ridiculous advice!! We have to move schedules and work around to stay home and wait for delivery and their response was to call if it didn't arrive!! Best Buy needs to have a better way of connecting with their outside delivery service especially since the app was completely useless. We should also have a way to contact the delivery service since Best Buy customer service is unable to help in any way. The delivery guys were great but the app was a total disaster and never updated the delivery time so we were stuck not knowing when they would arrive. Thank goodness the delivery guys were responsible and timely or we would have had to cancel yet again and then we'd have purchased elsewhere. Not sure we will ever trust Best Buy again.

    T-Mobile

    T-Mobile

    2.7
    (7 reviews)

    Today, switching cell phone carriers is easier than ever…read more Many moons ago, moving from one phone provider to another meant buying a new phone, switching to a new phone number, and adding contacts and apps manually. Now, most phones work across any provider, the cloud makes restoration easy, and phone numbers can be transferred regardless of carrier. This allows cell phone customers to switch whenever necessary -- whether they're looking for improved service or better rates. Located off of Route 46 West in Totowa, my partner and I went to visit the T-Mobile store. Upon arrival, we were greeted by the staff. I was led to a table and spoke to Alen. He was absolutely instrumental in giving me what I needed by answering every question. Not only did I change carrier, I also got an upgrade to an iPhone 16 Pro Max. The main factors were poor network performance, current device features, and picture quality. I left the store with a new toy, which I can recommend.

    Scammers Alert My…read moreexperience with T-Mobile in Totowa has been nothing but hell. When we first signed up and were helped by Jon Ramos ( Manager) He told us our bill was going to be $195 a month well, it's four months later and our bill has been $250 every month when I call up to have this fixed they keep giving me the runaround. Be weary of Mr.Jon Ramos T-Mobile he pulled the bait and switch trick. I will be calling Corporate to make a complaint about this employee Mr Jon Ramos is a scammer in my opinion. We will be cancelling T mobile.

    Sim-O-Rama Sound - electronics - Updated August 2026

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