This company is the by far the Worst company ever!/ They…read morewant to charge you. Then over 62% of the time you can not get wifi! When you call them they blame it on the provider! Why should we have to pay for a service that is lacking? The worse part about it ,is that because were we live we cannot get another internet service! It is a monopoly!

Have been a customer for approx 3 years, and can't say enough about the service they've provided…read moreme. Quick to reply to voicemails, and emails. Currently have a broken fiber line that contractor cut, and Amber has made a point to come out the next day. Mothers day weekend would be hard at my house with no internet. Keep up the great work. Very happy.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

I had a great experience with Todd. He was very professional, super nice, and easily took care of…read moremy Networking issues. I had him do three Ethernet runs through my home and it was finished exactly how I wanted it. I'd definitely use him again for any IT services.

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

Cox is the worst internet provider of all of them! I called the Fredericksburg Virginia store and…read morethe woman was rude and put me on hold and never got back to me! I had a package delivered from them for my home internet and it has a barcode and says easy instructions all it does is take you to the cox.com app! For over 20 years COX has been horrible the only reason I have them is because my HOA will not allow Verizon Fios in the neighborhood!!!! Save your aggravation these people do not care

Cox trenched through my septic tank and denied liability, leaving me with a $12,000 billread more

If you live in the Fredericksburg or surrounding area and you are seeking an excellent IT company…read morewho may provide solutions from reccomending and providing the best computers, servers and software for your business and has the ability to implement and service it. Infinity Technologies is the best option in this geographical area. I have had them servicing my needs as a small business since 2005 and even though I am a small business they always find the time, expertise and right solutions to help me maintain a consistently virus free, efficient and up to date network, which I can use and rely on to support my client's needs. I believe it says a lot that this company started in 1996 in a small town and are still providing excellent service in 2019. I always look for a company that has longevity, quality, Intergiity and offers services that will not only build uponmy needs, they will also service my needs and in the event there is ever an item, which I don't understand they have always taken the time to accommodate and explain to me what and how everything works so that I may feel comfortable about my network';s reliability in serving my clients. In conclusion, if you are looking for a great technology company who will serve you wilt excellence this is the one for this area.

From the owner: Infinity Technologies is a Microsoft certified IT service provider specializing in solutions for…read moreSmall and Mid-sized Businesses. Since 1996, Infinity has been delivering innovative technology solutions to help our clients improve operational efficiency and profitability. Our staff has extensive background in phone and data networks, new construction build-outs, medical offices, and general IT support. We develop close partnerships with each of our clients, and provide exceptional customer service in everything we do. * Received ShoreTel World Class Customer Satisfaction Award * ShoreTel Certified Champion Partner * Microsoft Certified Partner * Over 45 medical office build-out projects completed * Extensive support background for various Electronic Medical Record platforms * VoIP phone system specialists for small and mid-sized organizations * Microsoft Certified Field Support Team * IT Help Desk for remote support services

Piedmont Broadband has been a LIFESAVER! I was paying so much more for Spectrum and it was…read moreconstantly slowing down. I work from home, so it's imperative that I have super fast and reliable internet. This fiber optic internet is AWESOME! Thank you so much Russell!

I've been a client of Piedmont Broadband for a few years, only because there is no other ISP other…read morethan satellite that can reach me. Early on, their service was terrible, very intermittent and went down a lot. After the biz changed hands about 18mnths ago, service got better, with less latency. Than they did some kind of upgrade to increase download speeds several weeks ago. Now have a bit higher download speeds at about 35GB but has a lot of latency now. SO my end user experience is now very poor, Latency is too high most times now to do any kind of internet gaming (which I was able to do before the upgrade) , video streaming is now flaky, video conferencing is now poor, and using a cell across it now drops packets all the time (when it didn't before). Now they tell me that its normal to have 30ms to 50ms pings. (which was usually around 20-30ms before upgrades) I installed a new wifi 6 mesh system as a possible resolution which made no difference. I see latency of 50 to 160ms now. I made 4 complaints about this since with no resolution!! Avoid this ISP is you can find other service in your area.

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

Our toilet flooded in the middle of the night (on a Monday,…read moreno less). I didn't want to risk serious water damage, so I did a quick search and found Fast Response Plumbing & Rooter. I requested a quote on Yelp and they responded within minutes. They arrived, and soon my toilet was flushing like it was brand new! Appreciated them walking me through the process and answering all my questions. Definitely took customer service a step further with that. Plus, the $10 coupon on their page was a nice little bonus.

By far the worst customer service I've ever experienced! The manager, employees and district…read moremanager are rude, think they can talk over you and have no idea what customer service is! Charged for a service and product never received and still trying to resolve it over two years later. If you care about customer service and don't want to deal with rude individuals, I would suggest fulfilling your wireless needs somewhere else.

#1 in customer service, small, local homegrown company who's only goal is your happiness.read more

Excellent customer service!!! I have had Metronets internet for many years. It remains an…read moreaffordable, practical internet service, especially for users like me who are not heavy gamers/streamers. Best part is Metronets has excellent customer service. When my MacBook Safari & firefox speeds started slowing down, they came to my condo to try to figure out the problem. They loaned me a Netgear router when that router increased the wifi speeds considerably over my old apple extreme and my new airport express. I am so happy Metronets was able to fix the vexing problem, because I really did not want to hassle with uneven customer service or pay the way high prices for Comcast or Verizon (like pulling teeth with those service providers to even figure out what your real bill will be once they add on fees and charges that up your price my many $$$.) If you want an affordable internet provider with great customer service, contact Metronets (N. VA area).