My daughter needed new sunglasses and there weren't any styles she liked at our usual doctor, so we…read moredecided to try this place. I can't say I'm terribly pleased with them. They charge a fee for using a credit card and essentially have no return policy for any prescription frames, only a $50 "restyling fee" for exchanging them. I didn't see any signs indicating this information, nor were these policies clearly listed on their website, so I didn't find any of this out until we reached checkout. At least for the frames we selected, there was no warranty. (If you want, you can pay extra and get a warranty for the lenses) When the glasses came in, the prescription itself seemed fine, but the person adjusting the frames did a poor job. (Frames were slightly skewed to one side, but he said to give it a few days to make sure it wasn't an adjustment period problem.) However, the next time my daughter put them on, she noticed that her peripheral vision was blurry. We asked our regular doctor about it after getting a firmer adjustment, and their conclusion was that it was perhaps a difference in frame shape/material quality causing the issue. (As the prescription itself was correct) The glasses are obviously no good for driving, but because the return policy is so lacking, we feel that there isn't much we can do besides keep them. This shop does have very convenient hours and fast service, and since we were only shopping for frames, I cannot speak to the quality of their in-house doctors.

I've always been treated with respect and kindness from not just the staff, but especially the Dr's…read morethere have been professional and supportive throughout any eye situations that I've had.

I'm a little shocked with these reviews…read more After having trouble with our eyeglass insurance, I saw that M.E.D (myEyeDr) was having a $199 sale for designer glasses and lenses. Our appointment was at 4:15 and we were pulled back at 4:20 for our first rounds of testing/questions before we saw the doctor. The staff was polite and attentive. We returned to the lobby and continued to look at frames. I have a teenager, so I was grateful for the extra looking time. The only thing that concerned me was that it was probably around 445pm at this point (they close at 6) and they had a lobby full of people waiting to purchase/ adjust glasses. The doctor pulled us back relatively quickly after our first go around of testing, and then did the actual exam. She had a wonderful bedside manner and was thorough. We returned to the lobby while an older woman with grey hair handled the massive crowds out front. Now closer to 515/530 I was getting even more nervous about my child's glasses not being ordered, and us having to come back. When the older woman asked for a staff member to assist her , the other staff (very short dark hair, medium built woman with glasses) was being disrespectful and talking in a negative manner about helping in the back (the corner where they keep supplies) we heard her because we were by the desk waiting. Very unpleasant and unprofessional. The second staff member came out - though it seemed unwillingly to assist, and the older associate helped us. She was also kind and thorough. We were told that the glasses would be available the week of the 16th. We got the glasses picked up on the 14th, and they fit wonderfully. The desk staff was polite and made sure that her glasses were adjusted accordingly. $199 for the frames, $140 for the exam. We got the anti blue light and the warranty, about $390 after taxes. Not bad for Michael Kors frames and no vision benefits. Thank you M.E.D- we appreciate you.

After a month of having bought these $300 glasses the arm fell off. They offer no help but only…read morewant to charge me for another pair of glasses. Customer service is terrible.

First off, I'd like to preface that we visited over 4 different locations before deciding to have…read moreour ring fixed by DND jewelers. We heard about this place through a good friend of ours as we are newly local to the area. From start to finish, DND made sure we had the best experience with the most amazing outcome possible. Diane was very sweet to us upon arrival and made sure that we knew everything we needed for our ring process. She was honest and answered every question we had. They quoted us a two week repair time but the time frame ended up being only a week. I can't express how much care and effort they took into repairing the ring we had. (Our price was even unbelievably affordable for the amount of work we needed done.) We cannot thank you enough for all of your time and effort into giving us an amazing experience. We will for sure be back for all our jewelry needs.

I just moved back to the area and found a fantastic jeweler, DND. I needed a repair on my husband's…read morenecklace, and they were incredible. The staff was so sweet and welcoming, and they finished the repair days ahead of schedule. The necklace looks brand new. I was also very impressed with their jewelry selection and plan to come back for my first purchase soon!

I just got off the phone with Tammy who couldn't have been more pleasant and accommodating! I was…read morecalling from out of state and requesting a delivery for tomorrow or Sunday asking if that's too short of notice and she very happily said "no! Not at all!" I explained the celebration and the setting in which it was to take place and she was genuinely happy for my brother and his wife's retirement! She asked price range and she said she had the perfect vase in mind, sent me a photo from her personal cell and offered various suggestions of flowers that would be perfect for the setting of the party. Tammy went above and beyond and was enthusiastic in her delivery and suggestions. She also offered to send me a pic of the finished arrangement! I have no doubt it will be fabulous! I have not experienced this level of customer service in quite some time! Thank you, Tammy!!

Received gorgeous arrangement of designer choice flowers on Mothers Day. Unfortunately, some…read moreflowers did not survive 24 hrs. Phoned to say some had died quickly. Florist sent a replacement assortment the next day which was twice as beautiful, and huge. Kudos to amazing products and Customer Service.

I ended up choosing this office because they had actual people answer their phones…read more Their office is very clean and well lit. I had a great first exam which featured higher tech solutions than I have seen previously. One of these tests costs an extra fee, but they explained what the benefits of the test are and were clear on what the fee would be. After the exam I browsed their wide selection of frames but ultimately decided against having my prescription filled with them due to pricing concerns. They gave me a printed quote so I could shop around which was helpful. I'll go back next year for my exam.

I started with the eye exam. No problem until I asked if a specific test they began setting up for…read morewas covered by insurance. Nope. That type of information is offered up. Glad I asked. The rest of the exam was fine. Then on to the glasses. I needed night driving and sunglass bifocals as well as a computer pair. I asked if I could use my old frames because I like them and they're comfortable. I got a blunt "no" and was told insurance wouldn't pay for them (I should have stopped right there and checked myself but I didn't - bad on me). There was the usual upselling attempts and I admit that I fell for some of it. Total after insurance costs was over $1000. Since my old frames were working out great looks and comfort-wise, I bought two out of the three same frames that I had. I waited two weeks before I called to see if the new glasses were ready and they were. They typically call to tell you when the glasses come in but they hadn't this time. I picked them up, tried them on, had some adjustments done and was on my way. I wore my computer glasses off and on for a week. They were painful to wear because one arm was rubbing even though they are the same frames I had before (I realize they were likely not made in the same production run etc.). I took them back three times for adjustments and on the fourth time back, I was told I should just try the rubber covers for the arm. I was even shown the Amazon picture and link. They basically said, don't bother coming back because we can't help you. Can't? Or won't? I spent a lot of money at Clarkson. I am an extremely unsatisfied customer because I have a pair of glasses that are unwearable. I don't see that I have any recourse with this company. Where's the customer service? It's pathetic service. I will definitely not be going back and they will not get any sort of endorsement from me.

Brought a brand new electric bike in for a premium tuneup and to install a chain. Paid a lot of…read moremoney for that tuneup... And they did not touch one single thing - they did not tighten up one single thing. They only installed the bike chain. When I dropped the bike off, the service was outstanding. When I picked the bike up the person at the desk (who I paid) was outright hostile towards me. announced to everyone in the store that it was just a cheap electric bike after I asked them why nothing was tightened up. Definitely won't be back!

I absolutely love this place! gotten repairs here and shopped:…read more Shopping: I am new to biking and every time I've been in the store they are super helpful but not over bearing like some places can be. When I looked lost they asked if I needed help, gave their honest input without trying to up sell me. I NEVER felt like they were bike snobs and even when I had obvious questions they were very friendly. Repairs: I was really nervous I was going to have to pay a lot but they only did the work that needed to be done and explained everything, why the parts needed to be replaced, etc. The cost ended up being lower than they quoted me which was even better!! Best Part: SAME DAY REPAIR!!!! They had all the parts I needed and were done within an hour!!! They even have a rewards program!!!