The,Sales Rep, Lemoyne E at the store on 2510 N 12TH ST UNIT D, an AT&T AUTHORIZED RETAILER, in…read moreGRAND JUNCTION, CO 8150, OM Register: 5 was totally unempathetic, rude and seemed very upset that I was not a 'happy' customer when I walked in the door. He commented on my attitude shortly after my husband and I sat down. He asked my name and phone #, then proceeded to tell me that there were no deals attached to my account. I told him he was wrong, that I had just done a trade in deal at a different store and had our new phones sent to us. We were directed to drop our trade-ins at any AT&T store. He was very upset that I told him his business. Berated me for questioning his preformance and ability and then proceeded to speak over me to my husband and call me 'her' instead of using my name, which he knew from asking me and looking at my account. He then called me 'her' 3 additional times. He was dismissive, threatening and clearly preturbed that I wasn't giddy with excitement at his 'customer service'. Here's the thing. He doesn't know me or my situation. I admit I wasn't jovial, but my mood isn't any of his business. His job is to provide me with amazing customer service and not judge my attitude. I have been with AT&T since 1998 and I have never considered leaving AT&T until today. I have been into to stores close to a hundred times, (I have 5 phones lines on my account) and this is the first time I have had to deal with a rude associate. I will obiviously never go to this particular store again. Be warned...if you arn't smiling... the rude, chauvinistic, mean, salesperson, Leo will not enhance your ATT experience...he will make you want to go to T-MOBILE!

In August of this year, I visited an AT&T store in Grand Junction, CO, to set up four new lines…read more While assisting me, the representative suggested I also consider switching my home internet to AT&T's new 5G Wireless service, claiming it would be just as good as my current provider. I was assured that I could try the service risk-free for a week, and if I wasn't satisfied, I could return the equipment without being charged. Shortly after receiving the equipment in the mail, I installed it and ran a speed test to compare it to my existing internet. The results were disappointing--the speed was not even half of what I was currently getting. I immediately packed up the AT&T equipment and sent it back the next day. Since my bill was on autopay, I assumed that returning the equipment would resolve everything. However, I later discovered that AT&T continued to charge me monthly even though they received the equipment--something a representative confirmed on the phone today (12/16/2024). When I asked for a refund, they told me I needed to have officially canceled the service either by phone or through the website, in addition to returning the equipment. To make matters worse, they claimed they could only issue a refund if I provided the UPS return receipt, despite already confirming they had received the equipment. They insisted this was company policy and that nothing could be done without it. This entire situation has been incredibly frustrating. I expected better customer service and accountability from AT&T. As a result, I'm taking my business elsewhere, and I hope AT&T reconsiders policies like this that only serve to drive customers away.

WARNING: I drove 65 miles to have the battery in my Samsung Galaxy S23 replaced at this location…read more Before leaving my phone, I photographed its condition. After the repair, the back cover was not seated properly, adhesive was visible around the edges, and all four corners of the frame had new cosmetic damage that was not present before the repair. I contacted the company and later spoke with the general manager. During that conversation, he repeatedly stated that I would receive a full refund by the close of business that Friday and that a refund receipt would be emailed to me. No refund or confirmation email was received. After contacting the NJ corporate office, a pending refund was issued. Today that pending refund was canceled. I gave the company an opportunity to resolve the issue before posting a review. Based on my experience with the repair quality and the failure to follow through on the promised resolution, I cannot recommend this location.

From the owner: We’re proud to bring The Fix to Walmart Grand Junction, CO—your go-to destination for fast,…read morereliable, and affordable device repairs. From cracked screens and dead batteries to water damage and software issues, our skilled technicians handle it all, using top-quality parts backed by warranty. Located conveniently inside Walmart, we offer same-day service for phones, tablets, smartwatches, and gaming consoles. You can drop off your device while you shop and pick it up good as new. We’re here to keep you connected with quick diagnostics, transparent pricing, and expert repairs—because your satisfaction is always our top priority.

I went into cricket on August 4th 2021. Luke the manager and his assistant manager Evan absolutely…read moreamazing. They were relatively busy. However that didn't matter, they still went out of their way to resolve my issues. They we're on the phone with customer service for almost 3 hours. They never made me feel like an inconvenience, or that they needed to put me aside to help other customers!!! I highly recommend this store. These two men are what real customer service is about. Thank you Luke & Evan for all your help... Misty

great coverage, great customer service. Ive been with cricket wireless for about a year. I have had…read morecoverage traveling across the USA and they say it even works in Mexico, sounds like it's time for vacation!

Check your bill carefully after making your purchase!! I will start by saying I did not personally…read morego in and buy my phone from there but I am the owner of the account and received the bill. The person that came in asked to add Apple one and Netflix standard to their line, however, MY line along with the person who came in both ended up with Apple one and the Netflix/max promo added to it. So now I have an extra payment on my account, I removed it and it doesn't show up on my next bill however I will still be paying on the current one. I've gone to a victra store before and person was friendly, but when you look closely at your bill when you leave, it's not correct and you end up paying more. You're better off talking to an agent online from the website and purchasing straight from them.

We walked about a mile to the store to find it closed. Didn't look like it had been opened for…read moreweeks.

Holly rocks! I had a problem with my numbers and my bill, and she sorted it all in about 15…read moreminutes. She has a great sense of humor, is quite patient with boneheads like me, and really knows her stuff. Thanks again, Holly!

Very helpful, and they always check my bill for better deals! Friendly, knowledgeable staff!read more

Went in and didn't understand how to add a gig of data to my phone. Stephanie did an AMAZING job…read moreand made it very simple for me to understand. Very pleased with her awesome attitude and overall friendliness!!

My apple cube wasn't working and I was flying out of Jct. the next morning. I didn't know if there…read morewas an apple store in town. Saw the Verizon store and took a chance. Paul, the general manager greeted me at the door with a mask on though most of the customers didn't have masks on. I told him my problem and he said he would give me a cube and didn't charge me. We checked it out and it worked. That was very nice of Paul to give me one free of charge and help me out so quickly. He deserves a pay raise! Thanks again Paul.

Worst customer service ever. Billed me for TWO phones and never received my money back despite…read moreproviding proof that my defective phone I had for 7 days (paid in full) was delivered to their center in TX. 30 hours of waiting in line, customer service and calls. The manager treated me like a thief. Used profanity in the parking lot. Proof that all you are is a number, not a person. I cannot wait to move my service to Spectrum.