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    Verizon

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm
    Updated 3 months ago

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    Webpass

    Webpass

    (130 reviews)

    Near Southside

    Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

    Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

    Astound - Chicago

    Astound - Chicago

    (943 reviews)

    North Center

    The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

    Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

    Clear

    Clear

    (16 reviews)

    Terrible. The sales person on the phone raved about the speed and even congratulated me that the…read moreservice was available in my area. He said it was so fast that my netflix and hulu wouldn't buffer at all. I signed up for a plan that cost over $50 per month for 6mb speed and never got more than 1.75mb. Usually it was under 1mb and half the time, I couldn't log onto the Internet at all. I ended up on the phone with tech support for over two hours the first day and they couldn't figure out the speed problem. I called back two weeks later and this time they ADMITTED that there was no way I would EVER get a speed faster than 1.75mb in my area. One good thing was that they told me anything under 4mb was considered, "unacceptable" for my plan by Clear's standards. So, FYI, if you are under a contract for the 6mb plan and get less than 4mb you should be able to cancel. I am within the 30 day trial period so I can cancel the service. However, the customer service rep. couldn't transfer me to the cancellation department because they were so busy! Clear is making promises to Chicagoans that they cannot keep. F-A-I-L!

    I have had clear for over 7 months now, and those months have been nothing but frustration. I…read moresigned up for the $65 bundle package(2 home modems for multiple computers and gaming consoles). The first month was ok with 3-4 mbt on both modems, but after that it went down hill. The connection is constantly disconnecting, and it is freakin SLOW. Online gaming is inoperable and netflix takes forever to load. It's outrageous that I'm paying $65 a month for this crappy service. The only reason I put up with clear is because I didn't want to pay the early cancellation fees for something that doesn't work properly in the first place. ......but since its a new year, my new years resolution is to cancel my clear account, even though if I have to pay the early cancellation fee. I don't want to deal with the frustration anymore.

    Verizon - mobilephones - Updated June 2026

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