Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Thanks to Thomas and Antonio. They were great and fast to resolve my issue. I am giving them five…read morestar rating. But zentro should have given them all the correct info about the issue as there were two APs but zentro only gave them one. So I have to ask zentro to schedule another appointment. Zentro took two weeks and multiple calls to sent the technicians out to replace the equipment.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

I went here for account problems. The provider was able to assist me with reestablishing the…read moreaccount and address the issue. I was glad to have a person who knew their job.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

Terrible. The sales person on the phone raved about the speed and even congratulated me that the…read moreservice was available in my area. He said it was so fast that my netflix and hulu wouldn't buffer at all. I signed up for a plan that cost over $50 per month for 6mb speed and never got more than 1.75mb. Usually it was under 1mb and half the time, I couldn't log onto the Internet at all. I ended up on the phone with tech support for over two hours the first day and they couldn't figure out the speed problem. I called back two weeks later and this time they ADMITTED that there was no way I would EVER get a speed faster than 1.75mb in my area. One good thing was that they told me anything under 4mb was considered, "unacceptable" for my plan by Clear's standards. So, FYI, if you are under a contract for the 6mb plan and get less than 4mb you should be able to cancel. I am within the 30 day trial period so I can cancel the service. However, the customer service rep. couldn't transfer me to the cancellation department because they were so busy! Clear is making promises to Chicagoans that they cannot keep. F-A-I-L!

I have had clear for over 7 months now, and those months have been nothing but frustration. I…read moresigned up for the $65 bundle package(2 home modems for multiple computers and gaming consoles). The first month was ok with 3-4 mbt on both modems, but after that it went down hill. The connection is constantly disconnecting, and it is freakin SLOW. Online gaming is inoperable and netflix takes forever to load. It's outrageous that I'm paying $65 a month for this crappy service. The only reason I put up with clear is because I didn't want to pay the early cancellation fees for something that doesn't work properly in the first place. ......but since its a new year, my new years resolution is to cancel my clear account, even though if I have to pay the early cancellation fee. I don't want to deal with the frustration anymore.

Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.

Leslie was so nice and very helpful and easy to talk to. The whole staff was! Wouldn't go anywhere…read moreelse.

If you can avoid shopping at this location please do. The customer service was awful. I ordered a…read morewatch, they said they would call me when it got in and they did not. I came into the location to see if it was in and was met with problem after problem. The staff was visibly frustrated with having to figure out how to correct issues. I would never shop here again.

started out with great service. however after requesting…read moremaintenance after another ISP crew servicing our neighbor disconnected/damaged our equipment it took a full 24 hours for anyone to be available to assist. The initial phone call just to find that out took over an hour. What if I had to get to work during the next service windows? I would have needed to go 3 or 4 days before getting it fixed. The more time has gone on the worse their response to damage/loss of service has gotten.

When metronet first came to our area, they were stellar ! Great service and great net ! Over the…read morepast few years, they've sucked. Long long waits to reach tech by phone, long waits for repairs to be made, just overall makes me want a 5 G box instead of Metronet. Three quarters of their problem is not burying their lines deep enough. A thin wire up your yard, not inside conduit or anything, and then attached to the house doesn't cut the mustard when you have gardeners digging, dogs digging, kids playing. They leave the new wire on the ground and u have to wait until the trencher comes a week later to bury it...and it's barely in the ground. No more metronet for me after this last fix. This is DeKalb IL area.

I came into this store to get customer service for a new account on Sunday. The workers was very…read morecold to us. I felt like very negative energy in the place. I will never go back inside there again.

This is literally the worst store and experience I ever had. I'm soooo upset. The workers talk to…read moreyou nasty and don't help at all. I order a phone and NEVER GOT IT. Please read the reviews never go to this store. I'm making a complaint with 3 different companies against this store. I think we should round up sign petitions and protest at this store. They need to be closed down. They make Verizon look bad as a whole. I will do everything in my power to get this store closed. Truly the worst experience I ever received. I'm so disappointed. I will not let up until this store is closed. They steal, lie and don't help at all. They don't like working

5-Star Review Larry,…read morethe owner of Unwired LLC, did an outstanding job installing an over-the-air antenna at my home and connecting it to 8 TVs. He is extremely knowledgeable, professional, and patient, and he made sure everything was done correctly from start to finish. He successfully connected and programmed all of the TVs, and even went above and beyond by creating a new outlet for my internet setup. Larry explained everything step by step, including what he was doing and why, which I really appreciated. If you're looking for someone reliable who truly knows what they're doing and takes pride in their work, I highly recommend Larry and Unwired LLC.

Thank you Larry and Joann! Great experience communicating with Joann, who answered all my…read morequestions and scheduled our tv antenna installation. Larry went above and beyond with installing our antenna. He was very professional and friendly, he problem solved our internet connection to work with our OTA antenna....we now have about 80 FREE channels on 3 HDTV's. Highly Recommend Unwired ! Tim Grayslake