Had great customer interaction with DeAva. She greeted with a smile, courtesy and prompt service…read more Matthew was very understanding of my situation and helped the process of my visit go very smoothly. It was a pleasure to meet these two yesterday!

Pretty pitiful, I want to order the new Oura ring 5 online,…read morebut I thought I would go to a store and look at the display first. One to reconfirm my ring size is the same as Oura ring 4 and to see if I want rose gold or regular gold. I walk into the store and am greeted. I ask the employee where I can find the Oura ring display and he vaguely points to a corner of the store. I go that direction thinking as long as he sends me to the general direction of where the rings are, then I can manage to find it myself. The rings were not in that direction, so I spent the next 6-8 minutes looking for the rings. I could not find them and it took another 5 minutes until I was able to find another employee. Turns out they don't have the displays out, but I can go to the checkout to find the sizing kits. The lady at the checkout wasn't so helpful either, I was looking for a sizing kit to purchase so I can wear for 24 hours. But she just kept telling me to tell her the ring size I need and she will bring it out to me to purchase. Only problem is, oura ring number 5 is on preorder right now. So she probably can't go and grab it for me. I just said thank you and walked out. Overall my experience was remarkably unhelpful. I'll try another location and hope for a better experience.

In the short time of having at&t I am finding customer service and product availability is…read moreterrible, I have not had tv since last night in my room as the receiver went bad and after 2 days of technical help I still have to wait 6 days to get another receiver, which is terrible , paying good money for no service. I am wondering if I should go back to Infinity, atleast they have places you can pickup equipment at.. and I am sure I'll still pay the same bill Evan though for 2 weeks no tv service

Totally unprofessional and poor service . Even if they did some mistakes, they deny that it's their…read morefault and they don't try even to fix it. Not going to go there anymore. I had to contact customer service and fix their mess by myself

A few weeks ago I found this location while walking through fox valley mall, and I figured I try to…read moresee how they were. I looked up reviews and they seemed to be legit and had good reviews by numerous people. So I decided to go in there to get my phone fixed, which was cracked on the bottom back as well as the back camera lense only, my phone was working properly without no issues as well as taking pictures priors to trying to get it fixed (which I've taken many since the phone cracked and they were all great quality and focuses without any issues) and I have proof of that on my camera. I spoke to Ray, he stated he would charge me X amount and I trusted that he and anyone working with my phone would know what they were doing. I went back after a little over an hour to pick up my phone and the guy at the counter said he was almost done and needed 5 more minutes to come back, so I did. After returning he showed me a back sticky behind my phone with rubber bands (covered the entire screen including the camera) and stated to not take it off until after 30 mins. So I paid, took my phone and again trusted everything was done correctly. That evening I started to take pictures and noticed the pictures were coming out somewhat with a white cloud around it, not focused correctly and not able to take clear pictures. I went back Friday and I spoke to Ray about it and he said it was my camera and tried to blame my phone for it not working properly, which prior to them touching it all was working without any issues. We went back and forth, to the point that I had to speak to management (who then said he would call back and never did) I stayed at the store trying to see what my options were and o get this corrected and looked into, finally Ray saw me and called me over and said he "felt bad" and would work around it with me and fix it if I covered the shipment cost of the camera. He said 20-30 bucks, so I figured why not, even thought it's not my fault. Ray called me back once the camera pieces arrived and I took it to him to get the new camera in the phone. He fixed it and I started to take pictures and all seemed well, no issues with the camera, it was taking clear pictures. So I paid, thanked him and went home. That same evening I tried to open my phone with the Face ID and it was not active, so I figured I had to just restart it all over again. I tried numerous times and was not successful (prior to this, my Face ID was working fine and not once had I had any issues with it) I went to fix and more again the next day, Ray was there and I told him the issue and all he said was it's an Apple issues, thought prior to this I had never once had any issues whatsoever. I took it to an Apple store and they told me something is wrong with the censor and that can't be fixed all they can't do is replace the entire phone which will cost $399, they said it was nothing that was done on their end. The only people who touched it was fix and more and due to the whatever they did, causes my phone to not work properly! They didn't even have to do anything with my front camera yet they messed it up, when prior to me taking it to them, all was functioning even with the cracked screen!!! I'm not placing a complaint with the fox valley mall management because I find this to be poor customer service as well as poor quality on their end and not doing the business correctly! I'm beyond upset that fix and more has people working in their business and they obviously don't know what they are doing. I personally wouldn't trust this company with any technology whatsoever. They might be able to fix a crack phone, but when it comes to anything else, I wouldn't go there for anything else! They screwed up a phone that was working without any issues and now I have a phone that is not even a year old and not working properly thanks to their incompetent employees!! STAY AWAY AND SAVE YOURSELF THE HASSLE IVE BEEN DEALING WITH FOR NOW A FEW WEEKS. I've spend time driving back and forth to places to get this corrected and now I have to wait and hope something can be done!!!

From the owner: Always Cellular/Fix and More is a Cell Phone Repair Shop located in Aurora, IL. We specialize in…read moreTablet Repair, Phone Accessories, Bluetooth Accessories, Cracked Screen Repair, Cell Phone Charging Port Repair, Cell Phone Power Button Repair, Tablet Cases, Unlocked Cell Phones, Unlocked Tablets, Waterproof Cell Phone Cases & Cell Phone Services. Here at Always Cellular/Fix and More, our mission is to always provide quality products & excellent service at an affordable price. The success of our shop is due to the dedication we provide to our customers. We have the ability to fix your phone, tablet and any other devices. Don't hesitate to give us a call!

I sent my daughter in law to this place for phone repair. She dropped my Galaxy S5 in the morning…read more My phone charging port went bad. They gave her an estimated cost to repair. I went with this place because they gave her best case and worse case senario. Other cell phone stores just gave her worse case senario deal. They repaired my phone and even got it back same day. It ended up costing my only $148.50. Way less than what other stores quoted. This store was very polite and gave me what issues I may run in to. It's works perfect no issues. Saved me from having to buy a new phone. Will use again for future cell phone repairs. Gave a five star rating becuase I'm happy and my daughter in law said she didn't feel pressured or taken advantage off. That goes a long way for me.

The first time I did business here, I had a mostly positive experience. I had my iPhone 6s Plus…read morescreen replaced, and I bought a phone case and screen cover. While I believe the prices are a bit high, the quality of the work was satisfactory. The next time I went in there, I was trying to get my phone unlocked. I explained to them it had not been paid off, but I was promised that it could still be unlocked. I prepaid which was a HUGE mistake on my part. I was told a card had to be ordered and would take 1-2 weeks. Time went by, and I stopped in several times. Long story short, my phone is still not unlocked and I'm out my $100. The owner kept putting me off and asking for more time, which i gave him, because what else could I do? He kept offering alternative solutions to unlocking my phone, because obviously whatever he was currently trying wasn't working. I asked for my money back after about two months of this, and he asked for my receipt. I explained I had filled out a receipt with my information but had paid in cash and not received a receipt from the cash register. He went on about how I couldn't get a refund because I didn't have a receipt. I went back another day when another employee was working (an employee that liked me) and went through the recept book and found both copies of mine (white and pink). He had never given me mine (I obviously took mine). I filed a complaint with the mall about Cellphonia, but I was told, while they can talk to the owner and encourage him to refund me, they cannot force him to do anything. Needless to say, I won't be back.

had an amazing experience at the Verizon on South 59th Road in Naperville. The customer service was…read more10/10, especially thanks to Julio, who speaks both perfect English and Spanish. After struggling all day and over 10 phone calls to resolve an early upgrade issue, Julio patiently walked us through everything. He checked the system thoroughly, explained all the promotions clearly, and tried multiple solutions--even checking nearby warehouses--to get a phone immediately due to a work emergency. While the physical phone wasn't available, he resolved everything efficiently through the system, ensuring we left with clarity and confidence. Julio's approach was professional, helpful, and genuine--focused on what truly benefits the customer, not just making a sale. We highly recommend this Verizon to anyone in the Aurora area or Naperville who needs help with Verizon issues. Especially if Spanish is your first language, Julio will assist you with care and make sure your problems are resolved. Exceptional service that exceeded our expectations!

I had one of the worst customer service experiences at this Verizon store today. This isn't the…read morefirst time, either. Months ago, a representative here added unauthorized add-ons to my account that I never approved. I chalked it up to a one-time issue, but today confirmed that poor service is the norm at this location. I walked in, and the person who checked me in told me it would be at least a 15-minute wait. No big deal--I said I would quickly run across the street and be right back. But instead of accommodating this reasonable request, the employee rudely insisted on removing me from the queue, saying I needed to be in the store when my name was called. His snarky attitude was completely unprofessional and dismissive, like he couldn't care less about my business. Guess what? He got his wish because I walked out and went to another store where they actually value their customers. The complete disregard for my time and the rude behavior of the staff at this location is unacceptable. Verizon, get your act together at this store, because you're losing customers left and right. Absolutely terrible service--take your business elsewhere!

Great service. Very knowledgeable. Phone is working better than ever. I highly recommend.read more

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.