Ezee fiber works with a company called Blackrock Utilities. They were ripping up the parkway in…read morefront of my house. I know I have no say in that so I kept my mouth shut. I didn't like the work they were doing up and down my block, so I began looking at reviews as they started to do their work in front of my property. Of course, while reading bad reviews about their installation, they hit my gas line. Nicor had to come out to repair it. Nicor was quick and professional. They had my gas back up in a couple hours from the original outage. Now, Nicor is going to have to run a new line to my house. We'll see. If they come back and fix my lawn, I'll update this review to reflect it. I originally gave them one star and was harsher in my review, but so far they have been following up on the lawn repairs at my house and the surrounding properties. *Update - Ezee Fiber has reached out already, which is promising. **Update 2 - They showed up yesterday to check on my lawn repairs. Some looked good to ok, but a couple were looking bad. BUT, to their credit, they put down some fresh soil, seed and cover in the spots that needed more help. I did not expect that kind of follow-up, so I was pleasantly surprised.

I've had an excellent experience with my Ezee Fiber provider from day one. The installation was…read moresmooth, the technicians were professional, and the service has been consistently reliable. Recently, I upgraded to their top 8 Gig speed tier and added a Wi-Fi extender and the difference has been incredible. My connection is now rock solid throughout the entire house. No dead zones, no buffering, no random drops just fast, consistent speeds even with multiple devices streaming, gaming, and working at the same time. If you're running a smart home or working remotely, this level of performance makes a real difference. What really stands out is the value. For the speed and reliability they offer, the pricing is extremely competitive compared to other providers in the area. You're getting premium fiber performance without the inflated cost. If you're considering upgrading or switching providers, I highly recommend them especially the 8 Gig tier with the extender. It's been worth every

The only people I would ever recommend Xfinity to are those that I hate and hope to die. You can't…read moretalk to a real person on the system. It's only some f*ing bot that has a limited number of options and cannot answer questions. Calling telephone number is the same thing. Their idea of "Customer Service" is a joke Let me repeat. I hate them and I look forward to moving away from them.

My husband went to this store to get the I Phone 17 deals, me and my daughter did trade ins, and he…read moregot the I phone air, we were told that his phone would only be $4 more since he didn't do a trade in and ours wouldn't be any charge, we paid taxes and fees up front on 3 phones. They let us know we could get insurance through them vs apple when he gave the price I let him know that that was kinda expensive, he assured me I could change it for a lower cost insurance after the credits fall off, by the way watches were added to the account, that we did not want but were told that that would fall off also, which they eventually did but we still got charged for insurance for the watch witch we didn't even order. In this time I did have questions, I have 3 young men's cell phone numbers who let me know if I needed anything to let them know, they let me know of what they were fixing on the account that never happened, and of course eventually they completely stopped responding to my messages. We went from a $77 a month bill to now $156 a month, I went in today to find out about the charge for my husband's phone and the insurance and was basically told it's only one price my only option is to cancel it, I called apple they said it's too late to add it through them, and my husband's phones is $40 something a month, we would have done better going with a different carrier, the only deal we got were LIES and a higher phone bill. I do not recommend this location!

HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE AND OVERPRICED CABLE AND INTERNET!! Unfortunately,…read morecable companies are a monopoly, depending on where you live and right now we're stuck with Optimum. They provide extremely bad service and overcharge by giving you a quote for monthly service and after a month they go up on that quote by $45 a month and them say that I misunderstood the quoted price. One thing I don't do is misunderstand the amount of a bill I pay monthly!! From now on all conversations with Optimum representatives will be recorded for proof when they lie!! Can't wait until Comcast is in service in this area. As long as Optimum monopolize areas, they will never change. 2 years with them in two different homes and they still lie to customers and give bad service.

The channel selection is good as is the price point with internet as well,…read moreBUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW

The fiber is absolutely unreliable. It goes out when a rain shower passes by and there is no…read moreurgency to get it back on line.

THEY DO NOT DESERVE ONE STAR! The customer service is terrible!…read more Red flag #1 - Frontier sent a text message to confirm my installation appointment. I responded with the "confirm" prompt; however, frontier responded with a "cancellation" prompt. ‍ Red flag #2 - I called to notify them that I attempted to confirm my appointment via text but I received a cancellation notification. The representative told me not to worry because I still have an appointment for March 1st from 8am-12pm. As we waited, no one showed up so we called frontier at 12:05pm. They promised us that a technician would come to install between 1pm-5pm. NO ONE EVER SHOWED UP AGAIN. Red flag #3 - I received a text message the day AFTER my installation was scheduled to take place. A technician is now schedule to come March 2nd from 1pm-5pm. SAYS WHO? Who said that I will be available? When did the time change? How do I know that you will really show up THIS TIME? Red flag #4 - I called customer service to ask why the time keeps changing and the representative said they promise someone will show up the third time. Red flag #5 - I asked to speak to a manager because at this point I need someone to convince me that the actual service will be more reliable than the people. I was on hold 15 minutes. I couldn't do it, so I hung up! FRONTIER - SIT DOWN SOMEWHERE!

They really don't deserve a one star, they are awful, the internet service is terrible, its way…read moreover priced for even the slowest of their service, if you call to complain or ask for help, their customer service is horrendous and could care less. I have been a customer for 20 plus years, they don't care, they have zero respect and all and all they 100% suck as a company!!

Had Consolidated for years since we are in Katy and that's the only service available. Internet…read morehas been garbage for years and has been out half the morning due to the weather. Half the tech support people I talk to tell me the problem is on their side of the system and the other half tell me I don't have internet due to wiring problems in my house. Landline phone still works, so there's that. Tried calling their service number to see if I could find out what's going on. Stupid message "Sorry, an error occurred" followed by the connection dropping is all you get. Crap service and crap technical support. Supposed to be getting fiber tomorrow assuming the weather holds and I can't wait to drop this trash.

I've had DSL service with them for over 15 years, and they have a remarkable uptime rate and…read moreconsistent performance. For DSL I can not think of a better service provider in the city, and long ago I owned my own ISP. About six months ago I switched to fiber. They are retailers of ATT, with all the joy that can bring. But just like their DSL service (which goes off ATT phone lines), it's so much easier to call Oplink direct than to engage the infuriating ritual idiot merry go round with whatever lowest tech adviser is on duty at ATT. As Oplink is a major reseller they get premium support from ATT. But the greatest aspect of Oplink support is the small group of knowledgeable techies who respond quickly and competently. A well run small business is a thing of beauty in the current large corporate climate.

This is a Shady OutFit…read more After wasting most of my day getting various pieces of information from them as I was considering a co-location server location with them. I ordered a VPS to test service, support, etc. I purchase, and get refunded, hmm I thought it was because of a newly activated debit card that I had not used yet and ran through my PayPal Ok, no worries, I order again and Pay with my PayPal balance payment completes. Pending server activation , canceled and refunded. Now, I'm getting annoyed! I fire off a support ticked , Show the complete payments and refunds from my Paypal. Get a response from: Ryan Pekarik Operator Staff Eric, We have rejected the order(s) due to high risk of fraud and possible chargebacks. Regards, Ryan Oplink.net 281-445-9800 I Screen shot the account with all corresponding information and the fact that it shows that the account has been active since 2012. I also mention that perhaps they might want to find another software to flag for fraud since the crap they are using in grossly ineffective, obviously costing them business and frankly offending potential customers, as well as, needlessly wasting the potential customers time / labor / money! There is definitely something off with this company as they don't even have the respect to respond further apologize and make good on their mistake when I proved to them that the error was on their end and the yolk is on their faces! We are far from done with this inexcusable act of disrespect and waste of time and resources!!

When I moved into my new house in Magnolia in 2022, we got AT&T Fiber. I worked from home, and when…read moreI tell you the service was amazing, it was amazing! Never loss connection, super fast, and for 1Gig for $95, was a LOT cheaper and better deal that their cable. but that's a different story. Sadly, I lost my job in 2025 and had to end service. Sent the equipment back, but in Oct, got service back and got new equipment. But it was not the same, the connections were constantly droppin! WiFi connections so bad, I had to by extenders and still really did not help!! It is to the point I feel like I have to really moderate my bandwidth and never had this issue before. WTH happened??? It went from awesome to utter crap!!

The company came out to be my neighbors AT&T fiber optic line in the process they cut my power…read morecable. So I was left without power for a whole day once I got centerpoint out. I was promised that my service will be taken care of in less than a week. It took two months and I have yet to receive my $1100 credit for me getting Centerpoint out and paying out of my pocket for issue that was related to their contracted work. Terrible business care communication.

I visited the Verizon store at 712 Kingwood Drive to inquire about a possible phone number change…read moreback at the end of Feb. During and after this visit, significant issues arose: - I was not informed that an additional line would be added to my account without proper explanation. - The representative used an incorrect EMEI number, which negatively impacted my account And was for a camera I do not have, which I also was not informed about. -my services were changed without my understanding and in a way that costs more for fewer services, which I was not informed about. The lack of clarity regarding how these changes would affect my service and billing led to confusion and financial distress. I expected better communication and accuracy from this location As a Verizon Representative!!!!! - When I returned, the associate instructed me to contact customer service instead. - After I sent an email regarding my concerns, I received a call from Dan, who identified himself as the store trainer. While he offered to access my account, he did not offer to provide a resolution for the issues caused by the store, recognize the impact of their associates on my account and finances, or even apologize. Instead he assured me they have 100% customer satisfaction--which clearly is not the case!!!!!!!!!

Daniel and Cassidy handled all of my questions and concerns regarding my account with…read moreprofessionalism and courtesy. They were so kind and knowledgeable. I felt I was listened to and my issue at hand was handled. I appreciated their customer service. I would recommend this store to any existing or new customers.

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.