TOTAL CHAOS. Don't bother making an appointment. Called and made an appointment for a specific time…read moreand still waiting.....Very disorganized. They did not get my information correct when I checked in. When I asked how long it would be I was told and a half!!! Ultimately they realized the error and I only had a 10 minute wait. The girl who helped me was very helpful and nice. She turned my attitude around with patience and taking time to do everything right.

The workers here are untrained are so bad at taking criticism, if I were you I would just go to the…read moreAT&T store at the mall. Cost me 100+ dollars on a mistake that they made and offered no sort of refund or even a simple apology for it.

Came early for work, and caught them closing earlier than the sign they had posted. Now I have to…read morecome late, after work, when I am exhausted, Smh. I went to all this trouble to come early, too, So mad. If you post an hour off sign, don't leave early, Have integrity.

At this point, I will be shopping for a new phone service. The associate in the store guaranteed…read more$1000 off my trade in, today I get told no he was wrong it's only $830. I tried to explain to not only the associate in store but two corporate representatives as well that the employee guaranteed 1000 and they basically said it doesn't matter what I was told and they won't do anything to fix the incorrect information. Very frustrating to be stuck with an unexpected bill due to dishonesty from an associate. Bad business overall.

i've been a verizon customer for about 4 years now and i think i found the best clerk…read more I've recently been thinking about switching but Mrs. Yesica Cruz reminds me of why i picked Verizon in the first place. She was very professional, confident and knows her job. i think she needs a raise or something

I have had a headache with this store for weeks. Yessica didn't fully understand what she was…read moredoing. She gave me and my sister prices that were lower than what they really were because she didn't explain all the extra fees attached to the upgrade and we both ended up paying more than we originally thought. I live in GA and my family lives here, and my sister was getting an upgrade, it was a good offer, and the offer was extended to me with the promise of it being okay that I was not in town for a few weeks. I was told my new phone would be good to be picked up from my sister and it would be good to go when I got into town, but my phone stopped working for hours when my sister picked them up. They ended up having to fix it at the store, and then the didn't give me a return box for the phone so I had to go into the store to get the box. I also started getting messages saying I would owe money if I didn't turn my device in because they didn't put the extension in the system. Anyways, I get into the store yesterday and ask for a screen protector and the guy put it on not centered and a few hours later it cracked in my pocket. I go back today and they said I dropped it so they couldn't do anything and told me to go through the manufacturer and made little to no effort to help me with that. All in all I would advise anyone with questions to go to a different store for the best service and avoid all the unnecessary stress we have had with this store.

I wouldn't go in to a store today on Valentine's Day the place was busy with lots of couples.. I…read morecame for my T-Mobile Tuesday freebie.. a coffee mug.. didn't wait long as they knew they could get me out fast because I wasn't there for phone issues.. lol I love my T-Mobile tues freebies

Fraudulent thieves. Never pay a T-mobile bill for anyone or they will charge your card without…read moreauthorization. They will also lie and drag out you paying off "free" phones to keep charging you for service you have cut off. Zero integrity.

Customer service was great.. very helpful and does work for insurance for my cell phone…read moreasurion...I'd rather have fixed here then send off.. at least I know it's taken care of and what I'm getting back...

Great customer service ! So helpful and kind. I will always come to this location . Very…read moreknowledgable

DO NOT GO HERE. THIS IS NOT AN ACTUAL VERIZON STORE, THIS BUSINESS IS A COVER CALLED "VICTRA." This…read moreis the first time I have had such a terrible and stressful experience at a business. Horrible customer service, employees/managers that do not know how to process and finalize a return, and when you are still being seven months later for a faulty product you returned the same day as purchased, there is "nothing" they can do about it. This happened in NOVEMBER 2024 and we are still dealing with this issue. Joseph W. Is the employee that sold a faulty router, my husband went home, set it up, realized it didn't work, and returned it the same day. Joseph reassured him he returned it on his end and he would not be billed. My husband has gone into the store several times to get this figured out, with no solution. They will turn you away to call corporate, which as we all know, is a wild goose chase. This business is not competent to help you with issues they created because they are a fake business posing as Verizon. THANKFULLY, we went to a different Verizon store that actually knew how to help out--Verizon on Western Blvd. If you need actual Verizon business or service, go to the corporate version store, which is on Western Blvd.

NOT A VERIZON STORE. They charge an extra $50 to go through them. Absolutely terrible experience…read more It was suppose to be a fun experience getting my son a phone for his birthday and it ended up being a long process, extra $50 fee, double phones, and a headache. Drive the extra distance and go down the road to Western.