DO NOT GO HERE. THIS IS NOT AN ACTUAL VERIZON STORE, THIS BUSINESS IS A COVER CALLED "VICTRA." This…read moreis the first time I have had such a terrible and stressful experience at a business. Horrible customer service, employees/managers that do not know how to process and finalize a return, and when you are still being seven months later for a faulty product you returned the same day as purchased, there is "nothing" they can do about it. This happened in NOVEMBER 2024 and we are still dealing with this issue. Joseph W. Is the employee that sold a faulty router, my husband went home, set it up, realized it didn't work, and returned it the same day. Joseph reassured him he returned it on his end and he would not be billed. My husband has gone into the store several times to get this figured out, with no solution. They will turn you away to call corporate, which as we all know, is a wild goose chase. This business is not competent to help you with issues they created because they are a fake business posing as Verizon. THANKFULLY, we went to a different Verizon store that actually knew how to help out--Verizon on Western Blvd. If you need actual Verizon business or service, go to the corporate version store, which is on Western Blvd.

NOT A VERIZON STORE. They charge an extra $50 to go through them. Absolutely terrible experience…read more It was suppose to be a fun experience getting my son a phone for his birthday and it ended up being a long process, extra $50 fee, double phones, and a headache. Drive the extra distance and go down the road to Western.

Customer service was great.. very helpful and does work for insurance for my cell phone…read moreasurion...I'd rather have fixed here then send off.. at least I know it's taken care of and what I'm getting back...

Great customer service ! So helpful and kind. I will always come to this location . Very…read moreknowledgable

The best ever. The young guy with a beard was exceptional. I had Been to many people The get my…read morewifi to recognize my phone. He went above and beyond to finally fix it. Thanks so much. Very nice person and deserves a raise in pay. Thank you. Charlene K. 7/16/26. Best ever!!!!!!!!! Western Blvd. Jacksonville NC. VERISON STORE. PS. He worked with Destiny.

Absolutely love this location, Shane the manager went above and beyond. Our family is aware of…read moretheir awesomeness! Thank you again!

Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

Beware: A dishonest, dismissive, and incredibly frustrating experience…read more If you are considering spending your money here for a simple screen replacement, RUN. My $300+ investment resulted in multiple repair failures, HOURS of wasted time, and incredibly shady business practices. I deeply regret not taking my phone to a reputable shop. Here is exactly what you can expect if you leave your device in their hands: Endless Failed Repairs: I paid $300+ upfront for a screen replacement. What followed was an absolute nightmare--three separate trips back to the store over three days because their work kept failing. First, the new screen began physically lifting off the phone. Then, the screen went completely unresponsive (I couldn't unlock my phone, answer calls, or use it at all). Wasted Time: On my third visit to fix *their* mistakes, I was left waiting for THREE HOURS! Gaslighting & Zero Accountability: After they replaced the screen *again*, a brand-new issue appeared: my front camera was extremely blurry. It worked perfectly before they touched it. Rather than taking responsibility for damaging my hardware, they completely dismissed me and claimed I "must have changed a setting myself." Shady Business Practices: When I finally asked for a refund for this disaster, I was told I could only get my money back if they glued my *original shattered screen* (from three days ago) back onto my phone. To make matters worse, they told me: "The POS system can't process full refunds." That explanation is blatantly misleading, makes zero logistical sense, and felt like an intentional trap to take advantage of customers. As a customer, I remained patient and respectful through every single visit. I just wanted the working phone I paid for. Instead, I left feeling dismissed, blamed for problems their technician created, and stuck dealing with hardware issues that only appeared after they opened my device. Save your $300, save your time, and save your sanity. Do NOT bring your devices here.

Omar is amazing! The best ever! His customer service is what makes me come back. Thank you so much…read moreOmar.

Make sure to check. your bill and see that no other services were added on without your knowledgeread more

I am not sure why these other reviews are negative, but if you are concerned about the pricing and…read morehidden fees of your bill before you come into the store, expressing it to the sales rep resolves the issue! *For the record, I NEVER leave reviews, but the staff here deserves it. Before I started coming to this store location (inside the Jacksonville, NC mall), I dreaded seeing any local AT&T customer service reps in person. The wait was always TERRIBLE, and the other local stores refused to set an appt over the phone; they told my husband and I we can only make an appt through the app and it didn't always work so we would have to wait LONGER to see a rep because we would have to physically make an appt in store. As a result, I began to call AT&T customer service reps rather than go in person (and their call center customer service can be dreadful, too). It's not a good sign when your customers avoid having to deal with your company if possible, and that's the road we were slowly going down with AT&T... My husband and I were going to merge phone plans to save money, so we reluctantly went to the local store closest to our home to discuss pricing and do it in-store. We were so frustrated we walked out within 3 minutes. Desperate, we then went to the Jacksonville, NC mall location and have never had a better experience! The staff was SO helpful and friendly. Not only did we receive the help we needed, we ended up getting a DIRECTV package and preordering 2 iPhone X's as well. One staff member in particular, the manager Curtis Swenson, made us feel like we are more than just money in AT&T's pocket. I have never experienced such excellent customer service from any cell phone/cable provider rep that I have ever been with previously (we have been with Verizon, Sprint, and T-Mobile). Since then, if my husband and I have had any questions or problems, Curtis has not only remained patient and polite amidst our frustrations and complaints, but also fixed them in a timely manner and empathized with us over things that weren't even his fault (AT&T dropped the ball when iPhone X preorders came through and promised many customers that the phone would be here long before it actually arrived). The other store staff are amazing, too. We highly recommend Curtis Swenson and all of the other AT&T staff members inside the Jacksonville, NC mall. And as to the negative reviews before this one, I can vouch from our MULTIPLE interactions with these staff members that if you have a concern and bring it to them, they will do whatever they can to fix it. Fees that are tacked onto your bill aren't always within the employee's control, and any modifications made to lower your bill don't update on the website for a little while. Just talk to them about it!

Owner sold me a UV transilluminator on Ebay. He did not package the unit properly and it was…read morebroken upon delivery. I opened the box, removed a little packing material, took pictures the put the packing material in the box, and resealed it. I didn't remove anything from the box. Then I initiated a return on Ebay of the item. The seller got the unit back and immediately filed a complaint with Ebay falsely claiming there were missing items from the original shipment. I emailed him and he claims he didn't receive everything which is a lie. Do yourself a favor and do not buy from this guy. He is not reputable. *Update. The owner has refunded my money after I posted my complaint publicly.

Great work, fast repair on an iPhone 6s screen that was cracked and was unresponsive.read more

My son broke the screen to my iPad mini so I decided to try this place out based on the reviews…read more Everything was great at first but home button was placed back in properly and not the buttons are all stuck and the screen turns off all the time. My iPad is ruined and barely works as before and all I wanted was the screen fixed now nothing works correctly.

They repaired multiple phones for me and offered a 15% discount…read more But they split the discount and applied 5% to each phone, which, of course, results in a 5% discount on the total.

Mark was extremely professional and helpful. He went above and beyond to assist me! All of the…read morestaff at this location is amazing. I would definitely recommend this T-Mobile location.

We needed to get a signal booster for our house and stopped by this T-Mobile location. It's located…read morein a small shopping area, but it's pretty to get into and out of. Parking is decent, but I can see it get a bit full when the area gets busy. We went in and were greeted right away. We spoke with Bri and she was extremely nice! She let us know that their store didn't have any in stock, but we were given her number to contact her later in the week to see if they had any in stock before we drove out. Contacted her again and she let us know there were none in stock (she let us know that she checked with another store just to make sure). We ended up calling T-Mobile and got an awesome rep on the line too (thank you Matthew!!)! Overall, this store is clean, organized and have some awesome staff that are more than willing to help you out and offer any deals (especially to military families!).