Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

DO NOT GO HERE. THIS IS NOT AN ACTUAL VERIZON STORE, THIS BUSINESS IS A COVER CALLED "VICTRA." This…read moreis the first time I have had such a terrible and stressful experience at a business. Horrible customer service, employees/managers that do not know how to process and finalize a return, and when you are still being seven months later for a faulty product you returned the same day as purchased, there is "nothing" they can do about it. This happened in NOVEMBER 2024 and we are still dealing with this issue. Joseph W. Is the employee that sold a faulty router, my husband went home, set it up, realized it didn't work, and returned it the same day. Joseph reassured him he returned it on his end and he would not be billed. My husband has gone into the store several times to get this figured out, with no solution. They will turn you away to call corporate, which as we all know, is a wild goose chase. This business is not competent to help you with issues they created because they are a fake business posing as Verizon. THANKFULLY, we went to a different Verizon store that actually knew how to help out--Verizon on Western Blvd. If you need actual Verizon business or service, go to the corporate version store, which is on Western Blvd.

NOT A VERIZON STORE. They charge an extra $50 to go through them. Absolutely terrible experience…read more It was suppose to be a fun experience getting my son a phone for his birthday and it ended up being a long process, extra $50 fee, double phones, and a headache. Drive the extra distance and go down the road to Western.

I wouldn't go in to a store today on Valentine's Day the place was busy with lots of couples.. I…read morecame for my T-Mobile Tuesday freebie.. a coffee mug.. didn't wait long as they knew they could get me out fast because I wasn't there for phone issues.. lol I love my T-Mobile tues freebies

Fraudulent thieves. Never pay a T-mobile bill for anyone or they will charge your card without…read moreauthorization. They will also lie and drag out you paying off "free" phones to keep charging you for service you have cut off. Zero integrity.

Make sure to check. your bill and see that no other services were added on without your knowledgeread more

I am not sure why these other reviews are negative, but if you are concerned about the pricing and…read morehidden fees of your bill before you come into the store, expressing it to the sales rep resolves the issue! *For the record, I NEVER leave reviews, but the staff here deserves it. Before I started coming to this store location (inside the Jacksonville, NC mall), I dreaded seeing any local AT&T customer service reps in person. The wait was always TERRIBLE, and the other local stores refused to set an appt over the phone; they told my husband and I we can only make an appt through the app and it didn't always work so we would have to wait LONGER to see a rep because we would have to physically make an appt in store. As a result, I began to call AT&T customer service reps rather than go in person (and their call center customer service can be dreadful, too). It's not a good sign when your customers avoid having to deal with your company if possible, and that's the road we were slowly going down with AT&T... My husband and I were going to merge phone plans to save money, so we reluctantly went to the local store closest to our home to discuss pricing and do it in-store. We were so frustrated we walked out within 3 minutes. Desperate, we then went to the Jacksonville, NC mall location and have never had a better experience! The staff was SO helpful and friendly. Not only did we receive the help we needed, we ended up getting a DIRECTV package and preordering 2 iPhone X's as well. One staff member in particular, the manager Curtis Swenson, made us feel like we are more than just money in AT&T's pocket. I have never experienced such excellent customer service from any cell phone/cable provider rep that I have ever been with previously (we have been with Verizon, Sprint, and T-Mobile). Since then, if my husband and I have had any questions or problems, Curtis has not only remained patient and polite amidst our frustrations and complaints, but also fixed them in a timely manner and empathized with us over things that weren't even his fault (AT&T dropped the ball when iPhone X preorders came through and promised many customers that the phone would be here long before it actually arrived). The other store staff are amazing, too. We highly recommend Curtis Swenson and all of the other AT&T staff members inside the Jacksonville, NC mall. And as to the negative reviews before this one, I can vouch from our MULTIPLE interactions with these staff members that if you have a concern and bring it to them, they will do whatever they can to fix it. Fees that are tacked onto your bill aren't always within the employee's control, and any modifications made to lower your bill don't update on the website for a little while. Just talk to them about it!

How professional want to lie on the internet one it wasn't the phone it was a mini PC u asked 50…read morequestions about then said your not interested yall will be out of biz soon I will spead the word of yalls crappy biz yall buy stolen iPhone and I can prove it do you wanna go there actually we will go there be prepared clear your shop of stolen phones you bought I know 2 people who found lost iPhone locked and you still bought then call me a liar I dare you. You will have the cops there so d Fast

i was sold a garbage screen protector that supposedly was drop proof and the guy demonstrated by…read moresmashing the screen with a hammer. DO NOT WASTE YOUR MONEY ON THIS PRODUCT. It bubbles, I dropped my phone and the screen cracked. I called ifixnc to see if they could replace the screen, since their screen protector was a lie and the lady said I would have to pay them to redo the screen. I can fix my phone myself, all you have to do is order the parts. Ifixnc lost my business. sad because I've trusted them for over 4 years.