By far the rudest employees I've encountered. Condescending and unhelpful. Seriously Verizon teach your employees customer service. Going to T-Mobile! read more

As soon as you arrive..Ask for Charles!!! He offers excellent customer service and support. He sees your entire transaction through from beginning to end and answers any questions you may have. He definitely went above and beyond for my business. I had been a loyal customer to Sprint for over 15 years but now happy with the service and savings I'll be receiving from Verizon..thanks to Charles! The business manager also provided me with great support and service! read more

Very poor customer service. I activated my phone with them, and the $30 activation fee was supposed to be waived. They argued with me about this and treated me rudely. Finally, they told me it would be charged to my account and credited within a month. 3 months later, after numerous emails and phone calls, I'm still trying to get the $30 back. They're not even responding to my emails anymore. I should have gone to the corporate Verizon store. They wouldn't have charged me this fee, and they would have given me better service. read more

I've been a Verizon customer for over 10 years. My family and I have always been treated well every time we go to a store but today my wife came in to this store to ask about a new phone and additional service and for some reason the gentleman who I'm not going to name and describe since he can easily be pointed out, was very unhelpful and seemed annoyed that she was even there. He was even the same way with the older lady who came in right after my wife. We'll just drive a little further and start going to the Boca Park store. read more

The best store version store in Vegas! They have the best customer service so I won't go to any other one in Las Vegas. Clay and Derek are super helpful and friendly, they always get the job done quick and efficient. read more

Awful experience! Placed an online order through Verizon's website for 2 iPhone 12 Pros for pickup at this store. The order confirmation stated that it would take no more than 2 hours to process my order and when the order is ready for pick up an email and text message would be sent. Waited for 3 hours with no text messages or emails. Headed to the store to inquire about the order only to be greeted by employees who seemed annoyed when I entered. The atmosphere in the store was very unwelcoming. One employee's workstation was really messy with papers, phone chargers, phone accessories, ect. Employees searched for my order on their computer, but could not find it. Employees searched again and finally able to track our order and also discovered there were multiple other orders waiting to be complete. Employees went in the back room and upon return explained that there was only one of the phones we ordered in stock. They explained when orders are placed, corporate calls to check to see if they have the stock. (I am calling bologna.) Employees were overheard having a conversion that there was another iPhone 12 pro but it was on hold for another customer. Employees explained they would have to cancel my current order then have me make two separate transactions to buy the iPhones individually; the 1 in store and the other would be shipped. When asked how long would it take to ship the response was "There's no telling". Upon leaving I communicated that I would contact Verizon myself to cancel the order only to find out that my order was only partially canceled by the store. Now I am not able place another order through Verizon's website. Thought to ponder...how can Victra hold merchandise that was already been sold? Poor management. Unhelpful. read more

Said to email info and they would text when ready...no text...no call...hours later...PATHETIC....we'll go elsewhere

I purchased a note 9 in January. They charged me extra for a cover and screen protector. I was told it was a life time warranty and free replacement. my screen protector fell off. I went to the store and asked for Michael c my rep/sales person he was not available. They told me the only way to get my free replacement was to go on line. I went to pure-gear and was charged $9.95 for my free replacement. What a rip off read more

Don't waste your time going to this Verizon store! The "representative " used cheap car salesman technique on me, after I changed my mind about getting the iphone 11 instead of iphone 11 pro he changed his attitude and could not find one in stock. After I insisted on it asking maybe he can get it from another store- went in the back multiple times with another "employee" slamming the door and then came back and magically found oneafterwords stated "have you picked your case?" I said no, thank you I do not need a case or screen, he is now telling me I have to get the screen protector and the case otherwise he can't do do the deal for me. Are you kidding? All of this because he insisted 20 times on us getting a third phone which I told him we do not need, only 2 phones and 3 lines. Than tried pushing a samsung on me...telling me otherwise he can not transfer the phone nr...surprised these selling tactics work for someone..well definitely not for me. Very poor customer service and will not let myself tricked by a car salesman who keeps pushing those phones on me -only an additional $22,$29 and $8 a month he says. read more

Derek is quick and efficient. I needed to add a line and he had me in and out of that store in 15 minutes. Appreciate it, brother.

Victra Las Vegas Lavender Hills - Verizon tricked my husband and me when signing contracts 2 weeka ago for 2 new Iphones and 2 plans.. Vert unhappy with their lies and bad customer service.. Look forward to changing them as mobile providers read more

I ordered 2 phones with them due to a promotion. They cancelled the phones by accident then tried to swing me on some other deal I did not want. When I asked them if they would honor my old deal I was told NO and that they were not responsible for the computer glitch. I will not shop here again ever. If I told my boss that same LAME excuse they gave me "it wasn't me it was the computer" then to no honor a customer, I would of been fired on the spot. read more

WARNING! DO NOT GO HERE TO VICTRA VERIZON AUTHORIZED RETAIL STORE! THEY ARE NOT CORPORATE AND DO NOT HAVE TO FOLLOW VERIZON RULES AND PROCEDURES. This is the worst store I have ever been to. I went on Thanksgiving Day at 7pm to open a new account and buy equipment thru the Black Friday promos and was there for 5.5 hours and walked out without service because apparently they are incompetent. I did not get a receipt because he said the printer was down. I had to call Corporate just to have them call the store so I could get a receipt. It took over 1 week to get the account opened so we couldn't port numbers over to use the service. When I finally got the receipt 1.5 weeks later I noticed no promos were applied. I was also promised credits which were not applied. I called Corporate to get these credits and found out the store had given me 2 extra phone lines I didn't request plus insurance on all lines I hadn't requested either. After all the time and energy I spent to straighten things out with everything so messed up I decided to return the devices I bought and cancel service. When I got to this same store, they refused to take the equipment back even though I was still in the allotted timeframe. I called Corporate who said since this is NOT corporate they can't assist and I would have to try to get this store to follow Verizon policy on my own. So I cancelled the account with corporate. I am still trying to return the devices and get my money back. I have receipts, have not used the devices and most these devices have never been taken out of the box. THIS STORE HAS REPS THAT LIE, DON'T HONOR VERIZON POLICY, AND WILL CHEST AND STEAL FROM ANYONE WHO DARE ENTER THE DOORS. Take heed to all the negative reviews! There's a reason there is not 1 positive review. I will take this to Channel 13, file complaints against this store, as well as post to the world what Victra Verizon authorized retailer has done! Unfortunately, Corporate is not much better, if you run into issues. read more

I have been to various Verizon branches and usually leave disappointed. Today Charles took great care of me and everyone else in the store despite working solo. He was patient, polite and professional. Highly recommend coming to see Charles for any of your Verizon needs. read more

Poor customer service. Only one customer rep attending 4 customers. Almost 15-20 minutes gone and he is still dealing with first one.

This salesman,Clay will sell you anything so that he makes his commission.He sold me for $.99 a gizmo you put in your car to do what I don't know.My car doesn't have A place to put it but I took it anyway.I was charged $40.00 to activate even though it is still in an unopened box and a monthly fee. This place is a joke,they hire people that can't get jobs anywhere else and tell them to sell anything or get fired. This place is a joke but they are laughing at people that buy from them.Go back to the store after your purchase and you will see what I mean. I don't know if Clay is so full of it or he just smells like it but my thinking is to stay away from this place. Due to my past job I have given the IRS the names of the store manager and the name of this salesperson to have their tax returns audited.Since they lied and cheated to make a few bucks they probably did the same on their tax returns.Notifying the IRS is always the right thing to do. read more

I am writing to upgrade my review of Victra. After getting ripped off by Douglas and friends I gave this place 1 star. When I had to go back to return a case one of the managers asked me how was my experience. When I told him what a nightmare my first visit was he asked what could he do to make things right which he did. Many thanks to Mike and Jory. If you guys waited on me instead of Douglas you would be getting 5 stars. Words of advise if you go here only ask for Mike or Jory they are honest and helpful. read more

I've been into this location twice. The first time ended on a decent note although my initial observation was that the staff was disconnected or untrained on how to greet walk in customers. The second time was just June 13th about 12:30pm, different staff, both staff members were obviously assisting other customers...which I totally understand. I am curious though, are these people trained not to acknowledge walk in customers? I was totally willing to come, cash out of pocket for a new phone but in the 10 minutes I stood there, not one glance my way, not a single, "one of us will be right with you, this may take a few minutes would you like to wait?" Not a single solitary ounce of courtesy. Poor Poor Poor customer service. I walked 2 doors down to Sprint and was greeted immediately. I was informed there may be a bit of a wait, and there was and I did, happily. Shame on Verizon for either not training or perhaps not making customer service a basic priority. read more