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    AT&T Store

    3.0 (80 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Exterior.
    Norm K.

    I received my iPhone that I bought through Apple and needed to mail in to AT&T or take it to a store for my credit. Since this AT&T store is about 1/2 mile from where I live, it made good sense to go there. On entering the store, I noticed the chairs were placed following social distancing protocols. The only thing I didn't know was did I need to sign in. One of the people waiting said she hadn't so I followed her lead. The three customers ahead of me were taken in order. In about 20 minutes, I got to talk to one of the reps. The transaction went quickly. He explained the various options available to me for receiving my credit. About 5 minutes later, I was out the door and on my way home. The receipt of the new phone, setting it up, and wiping the old one and then the stop at the AT&T store took about an hour and 45 minutes. Not bad at all. I generally don't need to stop at an AT&T store but if I do, I will definitely come here.

    Downtown Summerlin-Las Vegas

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    5 months ago

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    2 months ago

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    1 year ago

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    2 months ago

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    4 months ago

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    2 months ago

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    7 months ago

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    6 months ago

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    3 months ago

    Paris the manager was extremely helpful and fixed all the problems. He made us laugh and was great

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    4 months ago

    Horrible customer service! Changing prices and rude AF wouldn't recommend this location

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    5 months ago

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    6 months ago

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    1 year ago

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    5 years ago

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    2 years ago

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    6 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Will was amazing! So helpful. My husband wanted to get a new iPhone and the process smooth and easy.

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    3 years ago

    walked in and immediately was welcomed with a warm hello. Allan was amazing, fast service with a smile. 10/10.

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    7 years ago

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    3 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Clay, Nicoh, and Bradley all chipped in and helped me transition into a new phone and the accessories I needed.

    Mentioned in 4 reviews

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    Verizon

    Verizon

    3.4
    (58 reviews)
    0.0 mi
    Available by appointment
    Shipping

    I had to wait for a little bit - that was nothing because they immediately acknowledged me & said…read morethey'd be with me in a bit (they were helping others). Then I had DANIEL H happily welcome me and so patiently helped me. I only came in to turn in a "WiFi tower" then he asked if I was interested in upgrading my phone - I ended up getting a new phone & iPad!! He is AWESOME! So helpful patient and took his time to kindly help me get set up, explained things to me to make sure I understood the "new" plan/upgrades. He helped me look over my current plan & how I can save money - great value with all my upgrades! When I came back to trade-in the iPad, he happily came in on his day off to assist me & help make sure I was taken care of to get properly set up! Talk about going beyond to make a customer happy - he's the first time I've had such exceptional customer service from Verizon! I wish there were more Daniel's in this world. THANK YOU, DANIEL! NOT ONLY DID YOU MAKE A CUSTOMER VERY HAPPY BUT YOU NOW HAVE A NEW FRIEND!

    My husband and I stopped into the location at Downtown Summerlin. We had decided to add another…read moredevice to our plan. We were greeted promptly and were led to a sales person named Taryn. She was very helpful and knowledgeable on the product we were in for. She did not give off the feel of "I just want a sale". She was genuine and eager to meet our needs. We still need to go back and get some accessories and I will definitely be going to her!! So if you're in the area and need to stop by this location, ask for her!!

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    Verizon
    Verizon Wireless
    Verizon Wireless
    Verizon

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    Verizon Wireless

    Verizon Wireless

    2.8
    (53 reviews)
    0.0 mi
    $$

    Stopped in to see about getting a second line for work. Verizon is the only cell tower where I…read morework. So was time to upgrade. I will still keep my At&t service until my contract expires with them next year. I got the 'works' I was offered a 'free' iPhone 16 and iPad 16 with a 3 year contract. Signed up for auto pay, so my projected bill will be around $85 a month for the two lines. I also bought all the cords, cases and extra goodies. I spent wayyyyyyyyyyyyyyyyyyyyy more than I thought. But Im happy with all my purchases. It took about 2 hours to get it all set up. A little longer than I wanted on my day off. Located downtown Summerlin near Trader Joes just off the 215W and Sahara

    Avoid at all costs…read more I'm a full-time working professional and single mom with very little time. I've had ATT, T-Mobile, etc. and Verizon is by far the worst. I transferred my family over from AT&T including my parents. My mom's line was initially transferred THEN kicked back to AT&T so I've been charged a separate bill for her single line. Meanwhile lovely Verizon decided to charge me for an e-sim for her phone with a number we've never seen before (not hers). So I apparently paid a setup and activation fee for this ghost number. Also meanwhile, another number mysteriously appeared on my bill so I was paying an additional 2 lines, in addition to the ATT bill of my mom's I was paying separately. All the while, reception is supposedly 'best' but really sucks in the new summerlin areas (west of lake mead/ 215). I walked into the store seeking their help and the manager Taryn told me to call 611. I asked what's the difference calling in-store vs the 611 I call from home - same thing, "you might as well call from home." how's that for customer service? I've been on the line going on 3 hours for the 5th time trying to get this issue sorted out and resolved. Best of all, if I want to move back to ATT where my mom's line is, I'll have to pay $1900 to pay off devices. Oh- my trade in credits of $28 per month also mysteriously disappeared. So many stories of untold grief and inconvenience and fees caused by this place. Oh and my monthly cell phone bill went up from $145 to $400 now, and mind you, 2 lines I've never even seen or used before. But when you walk into the store they aggressively try to get you to upgrade your phone or sign up for home internet. The staff is very obviously incentivized to upsell and make a certain target of financial production each day. That's a no brainer. I really regret moving to Verizon from my previous carrier where I was having zero issues except reception (which is usually bad in new build areas).

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    Tanya
    Tanya
    Verizon Wireless
    Verizon Wireless

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    AT&T Store - mobilephones - Updated July 2026

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