just now New The ONLY reason this store is even getting a 5 star review from me is because of Paris. On 2 different prior occasions to my visit tonight BOTH times I was met with an attitude by each store employee. The first was because I wasn't an authorized user on the account - okay no biggie just explain that. No need to cut me off and be curt. The second encounter was with Justin and if you're not there to buy something for him to make commission off of you then forget it he "cant" help you. And by can't I mean won't. Every other customer buying something was able to have their question answered. Jokes on him if he would have answered my question and not been rude I would have upgraded my phones with him instead of Paris. Which by the way Justin - when you told me to call the customer service line they informed me that my request could have been done in store and in fact would have been easier. So thanks for nothing. read more

If you enjoy the unique experience of standing in a retail store and questioning whether you've become visually transparent, this AT&T location is absolutely committed to delivering that service. Visited Wednesday, April 22nd around 11am expecting a routine phone upgrade. Instead, I accidentally walked into a masterclass in customer non-engagement. There was one rep. One. No backup. No support. No second person. No help coming. Just a single employee managing one customer while the rest of the store slowly turned into a waiting simulation with no instructions. And to be clear, the issue wasn't that the employee was helping someone else--that part is normal. The issue was that no one else existed to help, and no one bothered to acknowledge that fact. No greeting. No "hey, I see you." No "we're short staffed, it'll be a while." Nothing. Just immediate, professional-grade silence as if customers entering the store triggered a "do not interact" protocol. My wife and I waited about 20-30 minutes. Another customer came in, stood around in the same invisible queue, and eventually left. We followed shortly after, not out of frustration at waiting--but out of clarity that waiting was never actually part of an acknowledged system to begin with. Because when a store has one rep and no communication, what you're really doing isn't waiting for service--you're participating in a guessing game where the rules are never explained and the outcome is always the same. And that's what makes this stand out. Not the staffing level itself, but the complete refusal to acknowledge basic customer presence. Even a simple sentence like: "Hey, I'm the only one here, it'll be about 20-30 minutes" would've completely changed the experience. Instead, the approach seemed to be: If we don't acknowledge them, they'll eventually decide reality for themselves and leave. And we did. I don't expect instant service. I don't expect special treatment. I expect basic acknowledgment when I walk into a store that exists to sell services. This location didn't just fall short of that--it acted like acknowledging customers was optional, and possibly discouraged. We left without being helped, without being spoken to, and without any intention of returning. Not because it was busy. But because it was silent in every way that matters in customer service. read more

Omg, what a disaster. The real MVP, Ari, deserves a raise. We walked in and greeted by a super nonchalant associate. We shared our issue and a person who seemed like the manager immediately started to tell him what to do. Mind you she was across the room while helping another customer. Needless to say she micromanaged him so hard, it complicated the solution to our problem. Luckily, Ari stepped in, gave us more info about our plan and troubleshooted the entire issue. We left with a solid upgrade but it wasn't without some serious stress. Thank GOD I do not have AT&T, otherwise I would immediately cancel, but my family member seems content. read more

I'm not holy blaming the people who work there but this place has horrible customer service. I walked in on Sunday two employees and two customers being supported and no one acknowledged me or the first 15 minutes until one of the customers was completed and left. And then unfortunately they were not able to help me because of whatever corporate policy and minimal access to my account from this local store. I do not recommend dealing with AT&T through a local store if you have any way to avoid this. read more

The WORST customer service. The guy (didn't get his name), was the rudest person I have ever dealt with. He acted like I didn't even exist and the little he did speak he was extremely rude. Will never come back to this location. Not to mention parking sucks!!! read more

Worst customer service I have encountered recently. Many of the fees involved in getting a new phone were not revealed. When I called ATT corporation, final prices were significantly higher. This store with its employees should close because it provides a bad reputation to ATT corporation. Also, check out the BBB rating of this store. It is F. read more

Paris was amazing and helped me with my phone upgrade. He even pointed out some things I could save on which I really appreciate. Thank you for taking your time and being patient. read more

DO NOT COME HERE! I usually do not write reviews, however the service my mom and I faced today was insane. Justin is the only sane worker in this building. Everybody else has a NASTY attitude. The lack of customer service is quite frankly astonishing. The laziness among the workers here is unmatched, instead of helping and guiding customers to the correct answer, the workers play telephone with each other. Who is the manager? I would not know, as this location has zero idea what they are doing. For the young man who scolded my mom (and me over the phone) today, I hope you have a serious reality check. I do not reccommend going here unless you want to be bullied for the way you talk by strange men that do not know how to do their job. read more

Paris the manager was extremely helpful and fixed all the problems. He made us laugh and was great

Horrible customer service! Changing prices and rude AF wouldn't recommend this location

Their customer service was terrible!!! They took my payment before explaining our new payment plan as if it was companies policy. The workers just sat around staring making you feel uncomfortable for even coming. This is the worst AT&T store in Las Vegas! read more

Paris was really good at his job and I highly recommend! As far as convenience, would not recommend at all! One in person rep and there were other clients about an hour for service! Horrible horrendous all the words. Hope this helps if you are in need or quick customer service! read more

Dania was Amazing! Paris was too! They were both Extremely professional and Very attentive. They were also fun and made our experience very enjoyable! We will sing their praise to everyone we know! read more

I went to this AT&T store to transfer lines and after waiting an hour in line, the guy tells me he can't transfer lines. The guy obviously just didn't want to do his job. He tells me I need to call AT&T. So I go home and call and if course the person on the phone says I need to go to a AT&T store so I can show my id to transfer lines. I go to a different AT&T store because I didn't want to deal with that guy again and the other store I went to did it for me. Never going to the AT&T on Lavender Hill in downtown Summerlin again. read more

I received my iPhone that I bought through Apple and needed to mail in to AT&T or take it to a store for my credit. Since this AT&T store is about 1/2 mile from where I live, it made good sense to go there. On entering the store, I noticed the chairs were placed following social distancing protocols. The only thing I didn't know was did I need to sign in. One of the people waiting said she hadn't so I followed her lead. The three customers ahead of me were taken in order. In about 20 minutes, I got to talk to one of the reps. The transaction went quickly. He explained the various options available to me for receiving my credit. About 5 minutes later, I was out the door and on my way home. The receipt of the new phone, setting it up, and wiping the old one and then the stop at the AT&T store took about an hour and 45 minutes. Not bad at all. I generally don't need to stop at an AT&T store but if I do, I will definitely come here. read more

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I wish I never went to this place. The guys names Nickoh who is extremely rude and unprofessional. He is such a good liar. Just spoke on the phone with him and he was being a total jerk, kept interrupting me while I was talking. Also he kept denying about his bullshit lies. He was the one who "helped" me to get a new phone and also said I'll save money with a new promo etc. .. My bill is way higher now. Apparently I'm paying for an extra line that I don't He was trying to tell me that I agreed to that. I did NOT agree to pay an extra line that I won't be using. I'm so frustrated with this place. read more

Bradley S is a gem! Thank you so much for making my experience smooth, fast, and painless. At&T all the way, particularly the customer service from Bradley. Thank you! read more

Walked into an empty store (not one person was inside) and asked who i should speak to was pointed into the direction of "Roy" who seemed extremely thrilled to help (sarcasm). He made a couple passive aggressive sounding dry jokes, which to me as a client just sounds like i walked into a store where you aren't doing anything at and God forbid now you have to do your job. I told Roy my problem which is my messages both imessage and sms are not being received, which he asked who I spoke to at Apple (asked this twice) and told me whoever i spoke to probably didn't know what I was talking about (which I've spoken to multiple apple support representatives who all made this situation easier on me as inconvenient as it is) and have fixed the issue on their end (so yes, it did make sense). His attitude and costumer service throughout our entire interaction was extremely off-putting. He finally changed his attitude when his manager (who was actually nice and offered solutions) came out. Extremely disappointing service and poor issue resolution on AT&T, my partner and I have been considering to go with Verizon and I think this just sealed the deal! I don't care about not having my issue resolved then and there, but don't forget part of your job role is costumer service why make a complicated situation even worse. Find a new job where you don't have to deal with people if that's the case! read more

I was so extremely impressed with the quality of service and professionalism at this location. All the employees helped me after my phone was stolen. They were empathetic, patient and knowledgeable. Vincent even drove to another store to get me the phone I wanted bc they didn't have one at his location! I was so blown away by the kindness I was shown, I bought the crew a well served lunch. Clay, Nicoh, and Bradley all chipped in and helped me transition into a new phone and the accessories I needed. These gentlemen deserve acknowledgment for their willingness to go above and beyond to make sure the customer leaves happier than when they can in. They are all a huge asset to your company. 5 stars all the way across. Bravo and thank you for a great experience! read more

AT&T Store - Downtown Summerlin-Las Vegas - Mobile Phones Near Me - Las Vegas, Nevada

Bradley and Clay and Jake were absolutely amazing, they jumped threw many hoops to help us with everything. I am so grateful that they were the ones that helped us out. We are extremely impressed with the customer service and customer experience that we had. read more

What horrible service. I went to do an upgrade and they didn't take my phone at time of trade in which I thought was weird. I went to turn it in the next day and they gave me 1/2 of what was promised. read more

I went in to upgrade my son's phone. The sales guy was rude and when I asked for an explanation he was rude. I told him I would take care of it later he tried to kick me out of the store and said he can no longer help me and for me to leave. I stayed to speak with the manager he said his employee was completely in the wrong and has numerous complaints about him and he was going to be fired. Two weeks later I brought back my trade in device and the young kid whom tried to kick me out was still employed there and was giving my family and my self dirty looks and huffing and puffing and gave my special needs son a real nasty look. My son is now scared to go into an att store after this. He should be ashamed of himself and should be fired for his actions. read more

Our rep goes by the name of K.C. A.K.A. Kevin I., the best representative I ever had the pleasure of encountering. The level of service excellence goes beyond par; his knowledge of the products...to his virtuous patience...to his all around cool demeanor...deserves a stand out HONORABLE MENTION! Please pay him a visit he will handle you with care. Good deeds never go unnoticed! Thank you K.C. for outstanding service; you made my experience memorable. We definitely will seek you out the next we pay a visit. read more

You must stop by this store! Excellent customer service, and knew everything down to services and products. Haven't had a bad experience here yet! It isn't a corporate store, but they are just as knowledgeable and capable of providing you great service. read more

I have a contract with AT&T and my lines were eligible for upgrades. My husband had been thinking about upgrading to the new iPhones, and also upgrading our watches. We stopped into the AT&T location on Blue Diamond. We were greeted but basically left on our own to browse. I had to find someone to assist us. We told the gentleman what we were looking for and he pointed us into direction of the iPhones. After finding out that we were interested in the Apple iPhone 14 Max the gentleman lost interest because the phones are not in stock. He told me I'd have a better chance of getting an iPhone from Apple so I should call them. Which I did while in the store. I was somewhat irritated and told my husband that we should just go to the Apple Store instead. The gentleman at Apple answered all of our questions that the AT&T associate couldn't and even showed us the upgraded version of our watches. However, Apple was out of stock of all the items as well. The gentleman at Apple told us that we should go to AT&T because we would get a higher amount for our phones when we turn them in. At this point we were inside of the downtown Summerlin mall so we decided to go to the AT&T that was nearby. When we walked into the store we were immediately greeted by Nicoh. We had told him about our experiences so far and he sat us down. He did explain to us at the Apple iPhones and watch as we were looking for we're out of stock, but he could place an order for us and they would be sent to out house within a week or so. The whole process was fairly simple from start to finish, and he was able to get us exactly what we wanted. He also insured us that by using AT&T we were making the best choice because of the customer loyalty programs, and discounts that they offer. Thank you to Nicoh for saving the day! read more

First BAD review I have to write BECAUSE I just waited an hour for Eyla to tell me to call customer service. The hour wait was a waste of time and disregard of my time. There were two employees only so I made the best of my time waiting in line patiently. Fast forward to last 5 mins before close for Eyla to ask if anyone had a quick question since there were only 5 mins left. WOW what is the point of having stores at all then if they cant even update your name in the account? The previous ATT store updated on their end and now all of a sudden it can only be done through online customer service? How does that make any sense. Anyways glad to be leaving this carrier once this nonsense is over. read more

Arian was great to work with. He was extremely knowledgable and answered all our q uestions! We will definitely come back to this store for our AT&T needs! read more

Thank you Nicoh of AT&T in Downtown Summerlin for helping my parents with their phones when we walked in right before closing! You were patient, friendly and a huge help!! read more

AT&T Store - Mobile Phones Near Me - Las Vegas, Nevada

Two employees. Long line, zero customer service. No greeting, no asking for patience. Several people leaving.... they seem to have zero care for retaining/ gathering new customers. Ok, after our long wait, upon being called, the gentleman offered his apologies and offered excellent service. He thanked us for our patience. They just need an organized check in system, and perhaps better initial communication. I'll upgrade from one to three stars. read more

Worst customer service ever- stopped in this morning because my phone was frozen. The sales person was rude and completely not helpful! Stay far away from this store read more

I hate to give bad reviews, but I had the worst experience at this AT&T Store... The associate that was supposed to help us, Jeremiah, kept telling us to call 611 to set up our account and refused to do it in-store. He was more interested in watching the football game on the direct tv screen than actually getting my new phone account set up. So I spent literally an hour on my phone in store with crappy reception trying to hear the associate on the other line help me set up my phone account. This something that should be able to be done in the store. I don't think Jeremiah was a bad associate, he was nice enough to try to help, but how the AT&T system is set-up now is a mess. Please do some better training! read more

Hi, my name is Lois Berkowitz, I am at the ATT store in Summerlin, Las Vegas , NV. David is to be complimented on his patience, help and expertise in assisting me this morning. Being a 81 yr old senior, he brightened my day and got my phone, I-pad working. Being a stockholder I know ATT hired an excellent young man Who is very well trained. read more

5 stars for Josh! He was so patient helping us adding a secondary number and very skilled. Highly recommend this location for AT&T customers. read more

Jessica is phenomenal in giving me costumer service. They definitely deserve a raise with this quality of experience in helping me open a new phone line with AT&T. Including their top notch personalities made my first time converting from Android to IPhone. I appreciate their geniuty & patience in answering all my questions. read more

Will was amazing! So helpful. My husband wanted to get a new iPhone and the process smooth and easy.

walked in and immediately was welcomed with a warm hello. Allan was amazing, fast service with a smile. 10/10.

Jeff Gersuen supposedly the manager is horrible representative for att I went there a couple times because it's close to my home And we went there for help and see if maybe he could help us out and looked extremely like he did not care and there was nothing he could do about my situation and He wanted me to call att on the phone and ask them so the visit to the store was a waste of time to go in there twice and told me the same response twice total disappointment and I am extremely upset and will not go to this store again !!!! read more

Very poor service. No check in system or greeting system for customers, showroom was u comfortably warm. The man who finally took care of me was extremely short, he just handed me my phone in an annoyed manor and said "All good, bye" just very off putting and strange read more

Employees were very helpful and answered every question I had. They clearly explained changes, costs, timeline etc. Their knowledge and experience was apparent. I also expected a wait and they had sufficient employees available to help all customers and I was in/out in minimal time. read more

I am currently standing at this store and have been here for 20 minutes. I'm only in here because apparently they haven't been trained to answer their phones. I tried several times throughout the day to reach someone but I figured either their phones were down (after all...it IS AT&T) or the website has the wrong number listed. As I'm standing here (and seething), I curiously try calling them again and lo and behold, the phone here DOES work. It's just that Freddy (the manager) and Brian, do not! The phone rings and rings and rings, then it rings again and again and again. I am closely watching them and neither one bats an eye. Anyway, I'm thinking they must not realize what the ringer sounds like but, wouldn't you know it...not only do they know what it sounds like, they also know how to ignore it, which they have been doing...All. Damn. Day. Finally, I see Freddy reach over and pick up the receiver...then immediately hang it up. So I called back right away and after over a dozen rings, Brian reached over picked up the handset and also set it back down again. Seriously?! C'mon guys...it's customer service 101: Acknowledge the customer and ask if they can hold or offer to call them back. Quick side note: Freddy (again...the manager) had scheduled an appointment with me on Thursday for the following evening. Imagine my surprise when I showed up to find out that he was off that day! So, back to the present time: I call yet again and it rings and rings and rings...until Freddy tells Brian to disconnect it. And in front of me, the three people behind me and the two couples they are helping, Freddy said that the ringing is "annoying". So, what he is basically saying is that their customers are annoying. Did I happen to mention that Freddy is the manager? AT&T is officially the worst and as Freddy is "helping" me, I am writing this review, while sitting directly across from him. It is abundantly clear that he has zero f*cks to give. So AT&T..."Can you hear me now"?! read more