After spending hours on the phone with Apple Care, I finally spoke with a representative who…read moreexplained that I would need to visit an Apple Store in order to resolve my issue. I arrived to this location on 7/8/26, around 10:55 AM and was immediately greeted by Taylor who quickly handled my issue with my Milanese watch band. If only Apple Care reps were this efficient, it would have saved me several hours of explaining as well as saving me $50 in Uber fees. The store was somewhat crowded when I arrived and I thought that I would have to wait for help. Not the case here, today. All in all I was very pleased with my visit.

If I could give this place zero stars, I would. I needed a battery for my iPhone 13 mini. Went…read morethrough phone tree hell before giving up and driving over to the store. Got an "appointment" for 20 minutes after walking in. Waited almost 45 minutes before one of the 35 or so employees milling around decided to listen to me say, "I need a battery". They took my phone and asked me to come back in 4 hours. I did. I waited an additional 60 minutes AFTER my "pick up time", and was told no less than 5 times (by various people milling around) that it would be "10 minutes". It's a battery, not the Manhattan project. They strung me out until I was one of 3 customers left in the store. I got my phone back 5 minutes before closing time... with a 4% charge. The entire time I was there, the number of employees outnumbered customers by 2:1. Is there one person in the back working on phones? Is it impossible to accurately estimate how long something is going to take? How long can it possibly take to replace a battery? Is this store run by the government? These questions are apparently unanswerable at the Apple Store in Aspen Grove. Absolutely horrible customer service.

I was so impressed with the service I received from Gabriel. The first thing I told him was that…read moreI wasn't very good with my phone. He was so patient with me. He really is very knowledgeable at his job. He helped me with my new plan and customized it to fit my needs. Ask for Gabriel for excellent service!

Wish I could give this store a zero rating. Made appointments for two days in a row and they could…read morenot honor either of them. Just kept saying we are so short staffed. Go to a different store.

I had an iPad with a cracked screen. It was fast service at a fair price. $120 with tax. They had…read morethe glass in stock so it was a very fast turn around, a little over an hour from leaving the store until the call to come back to pick it up. It works fine. I'd use them again if needed.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

Nick and Gus were great to work with! They were both extremely knowledgeable and professional. Nick…read moregot my phones and watches ordered and kept me informed. Gus was able to transfer all of my data from my old phone and advise me on how to do a few other things. I would definitely recommend Nick and Gus!

I just found out that there are retail stores and corporate stores. Save yourself the trouble of…read morecoming here because they will lie and steal to close a sale and then take ZERO responsibility for the headache they cause you. AVOID WORKING WITH DAVID HAN! He created a nightmare for me that could have been avoided if he had listened to me, then gave a half-assed apology that was literally just blaming me for the mess he made. Don't come here. They are the WORST!

I had a wonderful experience at this location! Kobe, AJ, and John were all extremely helpful. They…read morewere knowledgeable and helped me find the right solution, without being pushing or trying to sell me features that I do not need. Terrific staff!

This is a tough one to review as the employees were very helpful, helping constantly, but the…read moreprocess is ridiculously long!! 5 hours on Friday night and they weren't busy...then back for 2 more hours the next morning...then back for another 30 minutes later in the day to finish. The workers work well as a team, jumping in to help each other constantly to keep things moving. The process is simply too long, too many issues from corporate, etc. The reality is that every cellular carrier just takes way too long. Got a good deal, discounts and upgraded phones, so good to go at this point. Felt like I bought a house!...guess that's why you sign up for two years, so you don't have to go back for a while. ‍

I was in the middle of a Doordash my phone locked up on me I drove to my local Cricket store and…read moreseen the store clerk whom I had done business with a few times (Anjel) and another store associate standing out front. I said hey my phone locked up on me can you can help me fix it. Anjel said in the most sarcastic tone do you want to buy a new phone? I told you before that phone is not going to support Doordash. I never had that conversation with him and that was not the case I was confused to why he was talking to me like that. I said no I think I need to reset my phone because it locked up on me this phone definitely works I just think I did something to it. Anjel pressed the button and it worked I think I just locked it up on my own accord I was expecting Anjel to say let's go in and take a look at it not be talked in such a sarcastic tone said to Anjel did I say something to offend you? He and his coworker said to me that I said my phone is not working fix it. I would never in a million years treat an employee anywhere like that. I have been a customer service agent for 30 years now I know what it's like to be treated poorly by customers I called my husband to come to the store to be witness to the way I was being talked to he is also a long time customer. Anjel and his coworker were thick as theives and sticking to their story they told my husband I grudgingly approached them and (demanded) it be fixed. My husband even knows I don't talk to people like that he was shocked they were saying that about me. I told Anjel I spent $500 last year on phones multiple lines and $300 plus this year and don't appreciate being talked to like that he interupted me and said it doesn't matter how much you spent I'm not apologizing. Anjel and his coworker said he did nothing wrong and refused to apologize for the behavior and said to me why did you bring this guy (my husband) in to the store with you? As if to say what is my husband going to do about it. I wanted my husband to witness how I was being talked to my husband was very polite but still shocked witnessing the way I was being talked to by the store clerks. I have had my Cricket account for 13 years. I have never been treated so poorly. I could only speculate that these two clerks feel there employer will not repromend them for poor customer service.

I called and explained the situation. My friend miss typed her lock screen password. I asked him…read more"Jaun the manager" for a factory reset. He stated " we'll have to find a video that says how to do it. " So they obviously don't know there own product. We went in , and asked for his help. He was so rude . My friend started to cry. He came back with. " I'm not talking to both of you. Which one am I talking to!" I told him that I had just called, and needed a factory reset. Hard reset. He said that he could not do that. My friend then told them . That if she couldn't get the phone to work. She wanted to return it. He refused instantly. I will never do business with that store ever again. The sales associate was rude also. Like she was disturbed from taking a nap. For customer service. This store should not be in business. I've done over 30 years in customer service. This is not allowed. Taking it to corporate. All else said, I found the video. Reset the phone myself. This is a very bad store! For you emotional safety. Do not shop there! As we all know. They will not let you rate them negative. If I could , It would be a negative 10 stars.

Do Not Use This Store! This is not an official T-Mobile store, it's a 3 party store which means…read morethey don't care about the customers. Their first priority is to make sure all of their paperwork looks good to corporate so they don't get called out on anything. They even went as far as to tell me to go to wallmart if I wanted a better deal. The staff is rude and will lie to you about anything so they can get out of giving you what you need.

I came to this location and was not pleased with the service That I received. There were about 4…read moreemployees in the store, 2 of them were helping customers, 1 was standing around and another looked as if they were talking to a friend. As I entered I did not receive a greeting, did not receive a "Ill be right with you", nothing but vague glances in my direction. 5 mins pass and nothing, 10 mins pass and still nothing. Finally after one of the customers left did one of the employees slowly walk over to me. Poor service at best.

Highly recommend! Fast turn around time, very professional and can fix majority of electronics…read moreincluding PS5 with very reasonable prices vs other places who charge extremely high prices.

I paid $95 to have my phone screen replaced here and was offered a 30 day satisfaction guarantee…read more However, flash forward to 45 days after the replacement and my screen gets randomly pixelated and the actual quality of the screen is cheap. Definitely not a long term solution. Proprietor is friendly though.

I go to this target pretty often and for the most part, it is a great store. However, today I…read morewent to use the family bathroom to change a little one and basically had to hold on to them for dear life while changing a diaper on this very tilted changing table. Target, you can do better. This is not safe.

Said pharmacy was open until 11:00 pm Friday on website drove over and they closed early. What an…read moreinconvenience and aggravation. Definitely not customer friendly or convenient.