I was so impressed with the service I received from Gabriel. The first thing I told him was that…read moreI wasn't very good with my phone. He was so patient with me. He really is very knowledgeable at his job. He helped me with my new plan and customized it to fit my needs. Ask for Gabriel for excellent service!

Wish I could give this store a zero rating. Made appointments for two days in a row and they could…read morenot honor either of them. Just kept saying we are so short staffed. Go to a different store.

I've done business here before and it was great service, this is why I came back. I thought my…read morescreen was cracked again. It wasn't, just the screen protector. I didn't know that and wouldn't have known if Tom the owner was shady. He could have easily charged me for a new iPhone screen but let me know it was just the protector. His honesty , I can't even tell you how much that meant to me. He's such a GOOD person. His work is quick and professional as well as spot on. I recommend him and will never go to anyone else as long as he is doing business. Thank you Tom.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

I just found out that there are retail stores and corporate stores. Save yourself the trouble of…read morecoming here because they will lie and steal to close a sale and then take ZERO responsibility for the headache they cause you. AVOID WORKING WITH DAVID HAN! He created a nightmare for me that could have been avoided if he had listened to me, then gave a half-assed apology that was literally just blaming me for the mess he made. Don't come here. They are the WORST!

My husband and I came in 2 months ago to open new lines and purchase two new iPhones under a March…read morepromotion. The phones weren't in stock, so we set up our lines, ordered our phones, and were told to come back in a few days when the phones got in. We came back in later that week, and my husband was at the store for OVER SIX HOURS. During this time, they were supposed to be transferring data from our old phones to new, and to put the new phones on the new lines. They made several mistakes during the process, and eventually for some reason someone canceled the phone order for the new phones that we had just had all of our data transferred to. Despite everything being ready to go, and having been there for multiple hours already, they told us we could not leave with the new phones. Because of their error, the new phones apparently had to be shipped back and processed, and we'd have to wait for a new phone delivery and repeat this process. We were beyond annoyed, but OK. My husband had to wait at the store for an additional hour and a half while they tried (and struggled) to get our old phones hooked back up to the lines. He couldn't leave because we now had no cell phones attached to the line we were paying for, and we need at least one functioning phone for the next week. Finally they got the cellular service reconnected, but still no data. A week (of no data that we were paying for) later, we came in again to start the process over with another batch of new phones. Surprise, now the March promotion that we signed up for (and have been paying for) is no longer available. But this shouldn't matter, since we signed up in March and every delay has been their fault. We've also had the new lines and have been paying for them since March. We've been in and called multiple times since then, and were told it would take a billing cycle to reflect on our bill. Nearly two months later and we are being overcharged and it is not resolved. We've spent over 12 hours total in the office trying to resolve this. I am planning to file a formal dispute.

I had a wonderful experience at this location! Kobe, AJ, and John were all extremely helpful. They…read morewere knowledgeable and helped me find the right solution, without being pushing or trying to sell me features that I do not need. Terrific staff!

This is a tough one to review as the employees were very helpful, helping constantly, but the…read moreprocess is ridiculously long!! 5 hours on Friday night and they weren't busy...then back for 2 more hours the next morning...then back for another 30 minutes later in the day to finish. The workers work well as a team, jumping in to help each other constantly to keep things moving. The process is simply too long, too many issues from corporate, etc. The reality is that every cellular carrier just takes way too long. Got a good deal, discounts and upgraded phones, so good to go at this point. Felt like I bought a house!...guess that's why you sign up for two years, so you don't have to go back for a while. ‍

I was in the middle of a Doordash my phone locked up on me I drove to my local Cricket store and…read moreseen the store clerk whom I had done business with a few times (Anjel) and another store associate standing out front. I said hey my phone locked up on me can you can help me fix it. Anjel said in the most sarcastic tone do you want to buy a new phone? I told you before that phone is not going to support Doordash. I never had that conversation with him and that was not the case I was confused to why he was talking to me like that. I said no I think I need to reset my phone because it locked up on me this phone definitely works I just think I did something to it. Anjel pressed the button and it worked I think I just locked it up on my own accord I was expecting Anjel to say let's go in and take a look at it not be talked in such a sarcastic tone said to Anjel did I say something to offend you? He and his coworker said to me that I said my phone is not working fix it. I would never in a million years treat an employee anywhere like that. I have been a customer service agent for 30 years now I know what it's like to be treated poorly by customers I called my husband to come to the store to be witness to the way I was being talked to he is also a long time customer. Anjel and his coworker were thick as theives and sticking to their story they told my husband I grudgingly approached them and (demanded) it be fixed. My husband even knows I don't talk to people like that he was shocked they were saying that about me. I told Anjel I spent $500 last year on phones multiple lines and $300 plus this year and don't appreciate being talked to like that he interupted me and said it doesn't matter how much you spent I'm not apologizing. Anjel and his coworker said he did nothing wrong and refused to apologize for the behavior and said to me why did you bring this guy (my husband) in to the store with you? As if to say what is my husband going to do about it. I wanted my husband to witness how I was being talked to my husband was very polite but still shocked witnessing the way I was being talked to by the store clerks. I have had my Cricket account for 13 years. I have never been treated so poorly. I could only speculate that these two clerks feel there employer will not repromend them for poor customer service.

I called and explained the situation. My friend miss typed her lock screen password. I asked him…read more"Jaun the manager" for a factory reset. He stated " we'll have to find a video that says how to do it. " So they obviously don't know there own product. We went in , and asked for his help. He was so rude . My friend started to cry. He came back with. " I'm not talking to both of you. Which one am I talking to!" I told him that I had just called, and needed a factory reset. Hard reset. He said that he could not do that. My friend then told them . That if she couldn't get the phone to work. She wanted to return it. He refused instantly. I will never do business with that store ever again. The sales associate was rude also. Like she was disturbed from taking a nap. For customer service. This store should not be in business. I've done over 30 years in customer service. This is not allowed. Taking it to corporate. All else said, I found the video. Reset the phone myself. This is a very bad store! For you emotional safety. Do not shop there! As we all know. They will not let you rate them negative. If I could , It would be a negative 10 stars.

Do Not Use This Store! This is not an official T-Mobile store, it's a 3 party store which means…read morethey don't care about the customers. Their first priority is to make sure all of their paperwork looks good to corporate so they don't get called out on anything. They even went as far as to tell me to go to wallmart if I wanted a better deal. The staff is rude and will lie to you about anything so they can get out of giving you what you need.

I came to this location and was not pleased with the service That I received. There were about 4…read moreemployees in the store, 2 of them were helping customers, 1 was standing around and another looked as if they were talking to a friend. As I entered I did not receive a greeting, did not receive a "Ill be right with you", nothing but vague glances in my direction. 5 mins pass and nothing, 10 mins pass and still nothing. Finally after one of the customers left did one of the employees slowly walk over to me. Poor service at best.

I paid $95 to have my phone screen replaced here and was offered a 30 day satisfaction guarantee…read more However, flash forward to 45 days after the replacement and my screen gets randomly pixelated and the actual quality of the screen is cheap. Definitely not a long term solution. Proprietor is friendly though.

I went into the store to repair my iPad screen and we had to pay $230, and so after three days of…read morewaiting, the man repairing the screen so that it would be ready by 2 o'clock. We waited until 6 o'clock to call him and he told us he already completed it but forgot to call us. But when I arrive to the store and pick up the iPad, I took it back home to realize that the face ID scanner no longer works anymore, and I now have to go to a official Apple Store to try and fix it. And the screen wasn't even attached properly as when the screen was facing down towards the ground, the screen was barely hanging on to the frame and it was pretty much detached from the frame. And so the amount that I paid for the screen repair sucks, it wasn't even done properly the screen was barely attached. I had to tape it myself. And the Face ID doesn't even work. So the work ethic on this iPad suck. Do not come to this phone plug. They will charge you a lot, and barely make it your money's worth.