James was extremely helpful and he is very knowledge. He solved the issue with my earbuds…read moreconnecting to my phone very quickly. This clinic is now my go-to repair center!

From the owner: At The Phone Clinic, we specialize in expert repairs for smartphones like iPhones, tablets, and…read morecomputers. Our team of skilled technicians is dedicated to providing fast and reliable service, ensuring your devices are back in your hands quickly. Whether you need a cracked screen replaced, battery issues resolved, or software problems fixed, we're here to help. With a commitment to quality and customer satisfaction, we offer competitive pricing and a convenient location for your repair needs. Trust The Phone Clinic for all your smartphone, tablet, and computer repair solutions!

These guys are amazing have been able to fix everything really fast (almost seems like it's even…read morewith no effort that's how good they are) & so far it's been same day service too. & with what I've needed If they couldn't do it right away it was only going to take a day or 2. Also just as importantly They are really sweet people too not cold like every where else I've been & they couldn't fix the same things the Guru DID fix. Also they have fair prices also unlike the other places.

Steve, the business owner, is easy to talk to, knowledgeable and reasonable priced. I have never…read morehad to wait for service/repairs.

Awesome service thats quick and friendly. I would highly recommend them for your cellular issues. A+read more

They were very quick & efficient and extremely kind. They went above and beyond to help fix my…read morephone and even provided me a screen protector at no additional charge. Highly recommend

I can't say enough great things about Ahmed, Moe, and Carlyle!! They were all very helpful to me at…read moredifferent times, multiple visits I had there..I had to transfer phones and they assisted my whole family with great knowledge and friendly service.. will recommend, and have recommended them to many people already!!! The selection at the store was great, and the value and deals they offered were very impressive.. Thank you Ahmed, Moe, and Carlysle!! See you soon!!

Very friendly and knowledgeable staff. After visiting the 6…read moremile / Newburg store where the staff is clearly not trained I went to this store and was helped immediately, fixed my problem with my phone and was able to transfer all my information to a new phone. Highly recommend Kevin, he was very knowledgeable.

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

There are like 30 people waiting in this store and 2 people working.. I am very sick and they are…read moremaking me wait just to drop off an old phone. Also very rude "you see everyone's busy? You need to wait like everyone else" Verizon needs to hire more staff at these busy locations.. I had to drive 30 mins to this location because all the other "Verizon stores" are just licensed carriers. This is ridiculous.

Just had them set up a new Samsung phone. I was told it was set up with electronic SIM. Apparently…read morethe DEI hire got the setup wrong. Could not call or text. Make sure you test everything on the phone before you leave the store!

Customer service at the 611 level. Very bad. They had an excuse for every question I asked. And I…read morenever really got answers. They need to listen to the customers. I know my complaint was not the first one of its type. In a nutshell, they are not honoring a current promotion which, when I called before heading to their store, was told by one of their customer service employees that I was eligible for the promotion. But he was incorrect. But...T-Mobile made the mistake. Not me. If I could, I'd find a new provider. But since I'm not the only one on my plan, I'm stuck. A piece of advice. Take notes of what your conversation. Record your call.

Hey Gabe! Thanks for all your help…read more So I didn't even know this store existed. I've always gone to the Verizon store in northville and it's always crowded and the customer service has always been sub par. Even if I had a simple "hey I switched from android to an apple but I'm not getting half my messages!" This particular location could take me the same day whereas the soonest availability for the northville store was 3 days away. So now that I've discovered this store. And Gabe's friendly customer service, I can't stop raving about this to my fellow Verizon wireless users. My only recommendation? Make an appointment. I did and my issue was resolved within 2 minutes. I'm not even kidding you. Six stars if I could rate that high from yelp. Thank you Gabe!

No, would not recommend. It almost seems like they go out of their way to tell you how much they…read morecannot help you. Staff literally says you just need to call Verizon and these were very easy things that could've been taken care of at the store. The level of apathy and disregard is so palpable. The question is, what could we do to improve from a one star rating? The answer is everything and the first thing is kindness, and actually trying to help the customer.

First, ignore previous bad reviews. There are new owners and they are amazing. I bought my phone…read moreonline, not even in their store, but when I had a problem, they spent a half hour figuring out what was wrong and correcting the problem. Friendly, professional, helpful, and efficient. Can't say enough good things. Next time I'll be buying my phone from them.

Being a 25 year loyal customer, I must say I got screwed by Abid on 07/04/2020. Went in to get a…read morenew phone, explained that I do not want my bill to go up, he sold me the IPhone 11pro max, with a $500 credit for my 8+ trade in, I said that there is a small crack in back , he looked at it and said it would be fine. Made the deal and he said I had 30 days to turn in my old phone, he did not want it than , told me to come back, had to come back the next day anyway because he screwed up my phone number, gave me a new number which I said I have to keep the same number, so the Manager waited on me after standing there for 29 minutes I told him why I was there . He looked at phone and said he could not take it because of the crack, I argued my case and sorry to say he would not give in, I have gotten over 7 phones and iPads there and I will not get anything there, they will tell you anything to make the sale, Abid did a fine job at that, that's why he wouldn't take the old phone than, buyers beware find another I did try reaching out to business Manager, sent email , never responded back. Sad

Shout out to Kyle at AT&T on six mile near newburgh --in and out quick!…read more He was so helpful and was awesome to work with !! Everybody there was so great- highly recommend them

RUDE! RUDE! RUDE! I…read morewas sent here from Ann Arbor because the guy couldn't do what needed to be done for me without manager approval. I was told the store didn't close until 9, we walked in at quarter to 8 and were immediately helped. I explained that my phone had been stolen and the old phone I was using to get by no longer functioned correctly because of its age and lack of memory. Isa, the lady helping me opens the phone and finds zero pictures on it, telling me all my photos had been erased. I was upset and flustered from losing my phone and all my pictures. She gives me the options that I have, I can pay $260 to do the next upgrade on my phone or I can leave. Upset I said that this was ridiculous (pretty sure my exact words were, "I think that's bullshit." Especially since I've been a loyal ATT customer for almost 20 years.)and her response was, "Well I didn't lose your phone, I've given you your options, pick one." My option was to leave before I got myself in trouble. We get to the door and they'd locked it. Apparently they close at 8, not sure if the attitude and crap service I got was because she was done for the day or is she doesn't know what customer service actually is.