So sad that such a nice community and legacy company has such terrible customer service. My rating is solely on Customer service. It's got be the training, just kidding I don't know. So I walk in and I counted three reps, each with a customer. All I wanted was to be acknowledged to know they saw me. I waited a couple of minutes before greeting a rep and asking if I needed an appointment. He looked at me and said that they take walkins, but everyone is busy. So rude. read more

Yeah... That cemented it. Do yourself a favor and go to an actual corporate Verizon store in Houston. I will not come back to this location again. I've tried in the past and I've actually had negative experiences but I was willing to give it a shot. Today sealed the deal. Everyone here looks miserable, sounds miserable, and has no excitement or empathy to help their customers. People who walk out of the doors look miserable as well. All that negative energy is oozing into the atmosphere and they don't even greet you with a real hello. It's like they're waiting for you to say something before they speak. There's a ho-hum who cares apathetic attitude with the employees and the manager. Omg the manager... He's very arrogant and callous, and cold. How sad. How dreadful. Look at the reviews ... Look at how many stars they have... I am not an isolated incident. read more

Came in to purchase two iPhones and had a very frustrating experience. Jered Campbell over-promised and under-delivered, sending me on a wild goose chase. I was told to come back on a specific day, only to return and find out he wasn't even in attendance. Customer service was terrible -- over a 2+ hour wait, no organization, and customers were being skipped with no explanation. The entire process was chaotic and unprofessional. I attempted to escalate the issue by calling the general manager, Michael Sara, but was sent straight to a voicemail box that isn't even set up. For anyone paying these high Verizon bills and expecting quality customer service, my advice is to go to the next nearest Verizon location. This store is not worth the time or frustration. read more

had a terrible experience at Verizon recently. They clearly don't have enough staff to handle customers, which led to extremely long wait times. I was left waiting for hours without anyone even acknowledging me or asking how they could help. The lack of urgency and care from the employees was really frustrating. It's unacceptable for a company of this size to offer such poor customer service. They seriously need to hire more staff and train them to be more attentive to customers' needs. read more

These people are the worse and even one of the employees there admitted they hate their job - then why be there?! Quit - find another job! And that's not even the worse part . . . While working on my phone, they turned on screen recording - why?! It was not necessarily for what you were doing! Now I have to keep checking everything to see what scam they pulled with the screen recording. Do better, Verizon!! read more

literally one of my WORST experiences ever. ive been a verizon customer for over a decade now. this year my husband and i were both up for upgrades and thought with all the black friday promos going on, lets get some new devices. went in, " Caleb was the first to meet with me. i was upgrading myself with the new galaxy flip4 and my husband galaxy fold4. at first all hes talking about is changing my business internet to verizon- mind you i kept declining and wanted just get my phone done. 1. kept trying to sell me a service for their own commission after saying no. 2. i asked Caleb if its the same thing whether i make my device orders here at the store or on my app myself and he said yes and that he can do it for me so it gets delivered to the store. 3. i asked about the free tab, watch & buds and he said after the phone arrives we can go ahead with those extras but buds i have to go through customer service. 5 days later i came to pick up my devices. when i arrive hes trying to sell me these screen protectors and phone cases and i kindly decline. he tells me he can do buy 1 get 1 50%. i decline. now he says he can do buy 1 get 1 free... i decline. THEN when caleb brings out both the watches and phones he tells me i have to pay taxes on them. thats fine. i tell him im in a rush so ill set up all my phones at home so lets just get it going. he tells me total is $415ish which made no sense because i know the tax rate here and i knew i should be paying about $311 for taxes on all my devices. he then tells me that there are set up fees for EACH PHONE AND WATCH. so i sit tuere dumbfounded and ask what set up fees? what have you set up for me? both phones and watches are in their sealed boxes so what have you set up for me? and PLUS, ive NEVER had some ridiculous fee for turning on my phone at the store. then a manager comes, acting as if hes doing ME a favor and says he will waive the set up fees for both phones but i have to pay the set up fees for the watches. mind you, i brought both watches home, sealed in their boxes. no set up done by them. and then he tells me my new total is $345 because now they added 2 watch set up fees and tells me they HAVE to activate my phones at the store. starts opening both my phones and takes off all the phone films... as hes doing this i ask "did you really have to take off those films?? you cant turn on the phone with it on?" and he says he could have but didnt think it was an issue. isnt part of buying a new device, opening the box and taking off the films and stuff? sigh... so i get bullied into paying set up fees and is already upset and when i ask about the galaxy buds im supposed to recieve as part of the deal he says take it up with customer service. i get home and find out our phones have been activated to the wrong number. my phone and husbands swapped. at this point im annoyed and so frustrated that they cant even do their one job. ONE JOB. instead of trying to make customers pay for hidden fees and sell useless stuff maybe atleast PRETEND like you want to help out a customer. i sit at home and for the next 5.5hrs im on chat with a verizon tech fixing this issue. meanwhile my husbands and my google account gets mixed up together and now its a whole new set of headaches. while im on chat with verizon i find out Caleb was supposed to order my earbuds with the phones to get the promotion. thanks for making me do YOUR job and messing up on the ONE JOB you had to do. i cannot believe after being a loyal customer to verizon for over a decade with 9 devices on my plan now this is what i had to deal with. shame on you, those who sabotaged me and my experience there. trying to scam me, bullied me into paying for some set up fees which you didnt set up and actually messed up to waste hours of my life fixing what should have been done correctly in the first place. read more

I came in with a broken Device. The gentleman that helped was Hyatt and the knowledge and customer service this young man provided me was phenomenal! Will definitely be stopping by again for my verizon needs! read more

Verizon - New phone and iPad with amazing promos! - Mobile Phones Near Me - Missouri City, Texas

I don't want to give one star this place is so slow and ridiculous. They took 3 days to give me the phone I ordered and watch and I had to schedule time to go with no interruptions it makes no sense to take that long for processing, then they charged a fee for using their services. It was good for my mother in law who needed everything set up but it was a headache going back 3 times. Plus side staff were nice dealing with everything. read more

Don't buy anything from these guys. They lie to convince you to buy thier upsell products. I asked if the screen protector they were pushing on me would be replaced if it was scratched or cracked like Zagg, which is who I usually use and the salesman said "Oh yes! They even pay for $200 in repairs if the screen is cracked". We'll that's a total lie. The company doesn't replace the screen protector if it's scratched or cracked like Zagg does. Then when I told him I was trading in my phone he told me they were doing a $300 promotion which was another lie because I got $440 in a trade in online. These guys are total liars so dont' buy from them! read more

Where do I start? "Incompetence" doesn't quite cover it. This is a story of complete stupidity that goes back 4 months. I've been member with Verizon since 1990 and I've never had a problem like this. Back in November my family and I went to upgrade our phones to the iPhone 12. I sat for more than an hour for someone to bring out the phones we had already ordered to set them up and connect them. 3 and a half hours later, they finally managed to connect 3 out of our 4 phones. 3 and a half hours... They took our old phones for the trade in but didn't give me any receipt for the credit. I later found out that I never even received any credit for the trade ins. They were completely unprofessional and told me I should return tomorrow to connect the last phone as it was now closing time. I came back and we spent another 4 hours just for them to say they couldn't connect the phone unless I changed the number. It was my wife's phone and she's had the same number for 15 years. I told them no and that I've upgraded phones many times with no problems like this. After the manager, Heather, got involved. She said she'd let me know when they managed to figure out and they'd call me. A whole month later, right before Christmas, they called me and said they could finally do it. We went and she connected the phone. January comes along and I see a 5th line on my bill. She added a 5th number in order to connect the 4th phone without telling me. In the beginning of February, I received an email from Verizon telling me that they'd have to connect that 5th number. I went back to this Verizon to speak to the manager I had been dealing with and she was gone. The new manager, James, said he'd be helping me from now on. He said he'd credit me for only 3 of the phones and for less than what was agreed upon back in November. He was supposed to disconnect the 5th line from my contract. I left thinking he had and when I checked MY phone, it had been disconnected. I got home and called them back and got my phone reconnected. He apologized and said he would disconnect the 5th line the next day as well as credit me for the 4th phone that we traded in months ago. He was supposed to call me the next day to verify, but I've yet to hear anything. It's been two weeks since then. I've called 5 times and left messages because apparently he's on a perpetual conference call. He has yet to return my call. In summation, I think I've met more competent fish. I genuinely think these people couldn't count to ten without using there fingers. Don't ever use Victra again. It's not Verizon and they don't care. Not only will they scam you for your money, but they will steal enormous amounts of your time. As I type this, I'm still waiting for a solution to what should've been a very simple upgrade. read more