Horrible customer services from STORE MANAGER & SALES REP!!!
If you want to be treated it right and be helped to get information on the differences between devices (phones)
This is the wrong store to go!!!
THE SALES REP: When I said that I was looking for an iPhone all she did was to point it out where iPhones where located, she didn't even took the time to asked for my number to look it my account to have an a idea that I'm a Verizon customer.
MANAGER: When I request the manager to provide me a copy of how much I would have to pay for iPhone XS and XR, so I can have an idea Which to buy her answer was "you see this price made the math"
Also I asked for a hard copy of each of these phone's spect the manager told me to google it !
On top of that, I had a conversation the night before with a Verizon rep (online) the night before where they offered me a deal so I can upgrade my iPhone, they even provided me a references number which I show it to the Store manager and she said that whoever I spoke from Verizon was lying Since all they want is to keep me as a customer...
I call back to Verizon customer services, provide them the references number and explained my bad experiences at this locations. Surprisedly, they were able to find the conversation and the deal they offered me. Who's is lying them??
Sucks, just waste part of my Saturday...
Now I have to file a complaint with their corporate, I've been with Verizon for so many years and never experienced a pretty woman moment until today read more