Evan Rose at Hotwire Communications deserves a five-plus-star rating. He provided exceptional customer service--professional, knowledgeable, patient, and genuinely helpful throughout the entire process. Evan took the time to answer my questions and made sure everything was handled correctly. His commitment to customer satisfaction and willingness to go the extra mile made a real difference. Excellent service and a great representative for Hotwire Communications. Thank you, Evan! read more

hot wire was great when we first got it but not anymore. i'm changing to another service for tv, then probably internet too. where we live, if you had problems they use to send a tech out but now only if a tech is available. our remotes don't work so we're without tv for 3 days until ups delivers them. beware of hotwire/fision communications read more

Hotwire product is excellent! Much more reliable vs the big C. Hotwire also has built in TiVo that allows me to change channels then REWIND TO THE BEGINNING OF THE SHOW/ BROADCAST! That is the best entertainment enhancement ever! Also, Hotwire Customer Service actually helps me. Chantelle Pinon found the monthly receipts and emailed them to me for my taxes. Try to get another Internet provider to even answer the phone! Chantelle got me these documents AFTER I MOVED to an area served by another provider. Exceptional Customer Service from Hotwire and a fantastic entertainment enhancement that I will lobby my new HOA to switch to! Thank you Hotwire! read more

Hotwire Communications - The actual email reply came while I was still on the phone with Hotwire! Wow! - Internet Service Providers Near Me

Entertainment enhancement is cumbersome with additional remote commands needed to accomplish previous commands, annoying if you have arthritis. Voice command on remote sporadic. TV switches from watching a recording to Apps by itself. Watch your monthly statement for possible charge for Hotwire voice messaging if you have their phone service and your own messaging capability. I asked to have it removed, it wasn't, and they will not reimburse for overcharge. We had the option of keeping previous system, wish I chose that. Can't go back though. read more

The WORST intenet service I have ever had!!! Streaming problem , constant slow loading. Customer "service" no help. Still waiting for customer service to answer my call now 45+ minutes. Called about this problem before....this is #4 trying to get resolution. Tech has been here 3-4 times, still can't fix problem. OH and I am paying for 1000 speed. Slower that my 500 speed at same price from Xfinity. I bought this place and my neighborhood dues paid for some of this. BIG MISTAKE!!! read more

ZERO STARS. Hotwire was bought by TIVO and has become a nightmare. I have had four tech visits and many, many hours on their Help Line. Three devices needed to be relaced. Now it still shuts off almost every evening. Our subdivision was so enraged that we had to get lawyers involved. Carefully consider your options before picking this terrible company. read more

Evan Rose was awesome. He took care of all my needs. He was very professional, knowledgeable, and patient. He walked me through all the process of changing over my account and setting up a new account. He answered all my questions and there were a lot of them. He is a wonderful asset to your company. Thank you for hiring such a personable and friendly customer representative. I will recommend Hotwire to all the people I know. Your customer service is suburb! read more

very disappointed with Hotwire so far. The FF on the TiVo has been broken for over a month and they don't know how to fix it. This is NOT rocket science. When I try to FF thru a commercial it jumps to the end of the program. I have called many times and they say that they are working on it. read more

So apparently many of my neighbors are having issues with Hotwire . No television service or sporadic service. This has been for months and Hotwire claims it's a new box that was installed in the plan that was not properly quality tested for glitches. A Hotwire vehicle hangs out by the pool for hours not sure why when there is apparently a lot of work that needs to be done. I opted out and pay out of pocket for our previous vendor as I saw this coming but also pay for Hotwire in my HOA. I know cost was a factor in changing communication vendors but I could tell by how bad installation went, these are not professionals. read more

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So tonight at midnight my cable goes out. No cable. No internet. No wifi. Absolutely nothing. I call them and they tell me...I will have no service from midnight until 8 am!!!!!!! They are doing updates. It's 2026. Find a way to do your updates without putting your customers through no cable. No internet and no wifi!!!!!!!!!!!!!! ABSOLUTELY UNACCEPTABLE!!!!!!! ABSOLUTE WORST CABLE COMPANY IN THE WORLD!!!!!!!! I WAS NEVER TOLD THIS WOULD HAPPEN. I EXPECT A REIMBURSEMENT IMMEDIATELY. HOW MANY TIMES IS THIS NONSENSE GOING TO OCCUR???? STAY AWAY FROM THIS COMPANY. NOTHING BUT PROBLEMS AND HEADACHES. They never mentioned this wonderful feature during their stupid song and dance, trying to sell their awful company to the community. And our board was dumb enough to sign a contract for ten years with them. Our board didn't even allow it to go to a vote. They don't care. Hotwire... You suck. If I could give negative one hundred stars I would. read more

I called Customer Service and spoke with DeShona H. She was knowledgeable about the product, could answer my questions expertly and had patience with me to solve the issue I was having. I was so thankful for her excellent customer service and it was such a pleasure talking with DeShona that I wanted to thank you publicly. Thank you for your help DeShona. Hotwire is lucky to have an employee such as you. read more

Highest praise for David Cocchicla who did a fantastic evaluation of our internet issue and determined that it was a wire malfunction which has to be replaced. David was highly knowledgeable and professional and was able to facilitate a quick appointment for us. David is a credit to Hotwire and I hope he will recognized and acknowledged as such! I would give him 10 stars...... read more

Our condo association changed providers so I was 'forced' to switch and wasn't sure about the change. The installers were FANTASTIC and did a phenomenal job setting up all the new equipment and keeping it reasonable aesthetically. Ariel and Enrique worked together well and answered all questions, were knowledgeable and polite, and cleaned up completely after their visit. The TV picture is better than ever and the internet is working flawlessly and faster than before. It's only been a week but so far we are VERY happy with Hotwire! read more

Internet and TV are good. No problems and it is reliable. Technician come when they are scheduled and customer service is good. read more

Hotwire remote could not control TV volume. Submitted online support request on Saturday. Got a call from John Rosario of Hotwire support on Sunday- on Sunday. Told me to replace batteries in the remote. If that didn't work he'd get technician to me promptly with a new remote. This morning (Presidents Day) I replaced batteries. And now the remote works once again. Now this is Fabulous Customer Service!!! read more

We were just forced to get hot wire is the worst choice for cable I have ever had. I even called tech-support and they admit they can't find what I had already taped either and tried to tape a show I wanted, which is now not available either. They are really the worst read more

Quick efficient in and out ten minutes fellow was an electrical engineer who knew what he was doing and solved my problem. Hot Wire has been reliable for five years. read more

Doooon't Doooo it!!! I had this company forced on me by my home owners association. The entire board left after they signed a 10 mill contract $$$ ?. From the moment they connected it has been an issue. My computer ( that has worked with Century link, and Comcast) suddenly was always saying no internet. Their solve, buy a new computer. I do not remember a single day that the TV didn't freeze at least one time. The shows that we continually watch and record will randomly say "this show cannot be recorded". The stations that were promised are removed and replaced with shows I don't watch. I called their customer service this weekend and for calls 1 and 2, I was connected with a sales pitch for an emergency alert button. Calls numbers 3 and 4 told me I was not authorized to call this number. Call number 5 went through to customer service. All calls were done by redial(I did not Miss dial). The customer service response was to do without service for three days and then take another day off work to meet with a service man, while telling me that they do have technicians in the area but they are not available for a full service outage. I have taken a minimum of 15 days off work in the past 2 years. They have replace the equipment three times in my home(what electronics need replacement that often). I gave up calling them unless I have a full outage when during one visit they said "you have two problems, we fixed one and we will get back to you on the other", they never got back to me. The service is so bad that they are having community meetings (during working hours when residents are at WORK). I repeat DOOOn't Doo it!!! Call Comcast, century link or anyone else!!! The only redeeming quality is their people are polite and nice. 102414 read more

Been dealing with them for over 10 days on a billing issue. They stated that my payment was returned but yet my bank stated they were paid. My service was cut off and I forced to pay them again. I cannot believe I pushed for my condo board to go with them WHAT A MISTAKE! I ask to speak with a supervisor and I finally got a call back 2 days later. What a rinky dink outfit this is. If I was able to give -10 stars I would. read more

Our community chose Hotwire a few years ago as our internet/cable provider and it has been great in every way. We had a small technical glitch yesterday and we put in a service request and I sent an email to our Account Manager never expecting a response on a Sunday but I was wrong!! He responded to the email, told us how to resolve the issue and we were back in business. Great provider and extraordinary customer service :-) read more

I needed someone to show me all of the features of the remote. Serguei Lahore came out and was excellent in explaining everything.

this service is severely flawed and i do not know why pelican bay agreed to this terrible agreement . do not use it!!! read more

FIBEROPTIC is so much better than Comcast with cable. Better wifi, better tv picture. read more

The Worst Cable Company on the Planet!!!! There Customer Service is a misnomer....there isn't any.!!!! If you want to waste your time hopefully expecting ANYTHING to happen... Good luck. read more

Excellent customer service! Serrick Lindo went above and beyond to address my questions. Highly recommend!

Gabriela Bonilla| Launch Engagement Specialist, was excellent! It is challenging for us to coordinate a date and time for a conference call. No-one from Hotwire Communications informed us that the call scheduled with Brett was cancelled. We called the Hotwire Launch line to ask why Brett did not call us. We were very fortunate that Gabriela answered our phone call and stepped up to discuss what we needed for our installation. She flawlessly created an order and scheduled an installation date to suit our schedules. FIVE STARS FOR GABRIELA BONILLA. read more

I needed help regarding my mother's Hotwire account. I called and talked to Brittain, who was an immense help to me. He was patient and very kind while I was explaining the situation that was happening with my mother and her billing dilemma. Brittain answered all my questions and resolved my issues, the whole time being polite and listening to my concerns. He made dealing with Hotwires a pleasant experience. It's nice to be treated with respect when you have a problem and Brittain certainly was nice and respectful! Thank you! read more

Horrible if your condo or HOA try's to get it don't do it we have had it for 3 month here in Walden oaks in Naples and it has worked a total of 4 days in 3 months read more

Absolutely horrible communication and no follow up. We are without TV service and they refuse to answer phone, respond to email or chat. I am updating this review to a 3 star because an executive did call to try and improve experience read more

We have spent 2 days trying to reach tech support. The outgoing message says that they are experiencing higher than normal call value. One would think that a communication company would tell you that you are the 7th or 700th person in the queue. Another option would be an estimated wait time. We chose the call back option yesterday. Never received a call back. Called back today. After 35 min finally got a rep that forwarded our call to a technician. We have been on hold for over an hour. Hotwire's communication skills are a big zero. Update. Called Hotwire on a second phone. Chose call back option. Was called back at 37 min mark. As soon as I said hello it disconnected. Will be at the clubhouse on Monday morning in our large community, which supplies basic cable to us. Want the community to look into cable with better customer service. Verizon and Comcast in Phila/Nj not near as bad as Hotwire. read more

We have a number of elderly board members in Laguna Lakes and in my opinion, they made a very poor financial decision to change the community to Hotwire instead of letting residents make their own decision. I'll give Hotwire 5 stars on their sales ability. Don't fall into their trap! What HOTWIRE does not tell you! First, they come through the community and bury cable in your yard which leaves a long dead area in the grass. Next, they drill holes into your exterior walls to attach a Hotwire DMarc box on the side of your home. Now it's time to install. An EXPOSED wire run from the top of the DMarc box to up through the soffit on the side of the house or they drill through the concrete block and the wire comes in through your drywall. The EXPOSED EXTERIOR wire is NOT installed in conduit. Neither the exterior nor interior drilled holes have a cable plate. The exterior hole is "sealed with silicone" and your responsibility to maintain. The interior hole makes ruined my newly painted walls. The ridiculously large box and ugly box is then plugged into an outlet and a large eero repeater to connect to the upstairs eero was placed on top of my dresser (as though it were decor). I'm afraid to see what they did upstairs. Don't let them trap your community! read more

Chancelour Lowe did a fantastic job of restoring my service and my confidence in Hotwire Communications. My Service was disconnected even through I gave Hotwire Rep my credit card on Autopay back in September. I was quite frustrated and Chancelour really helped me, restored my service and my faith in Hotwire. Got my Autopay to work on 20th with card and all is well thanks to her. I very highly recommend Chancelour as a real asset to Hotwire. Thank you Chancelour, Happy Holidays to you and your Family! David E. read more

Hotwire is provided by the HOA in our new community (new to us). So far, it's been a rather unpleasant challenge. I've called customer service at least 6 times with them finding no record of previous calls. We were given a remote with no instructions for use...not the remote pictured on their website or in the welcome kit. I used to complain about Comcast. Hotwire makes Comcast look fabulous! read more

I just moved to Miami from San Diego. I spent hours calling competition, thinking I could get a better deal. ATT was ready to set me up, after they hit on my credit! But they don't service the building and didn't even know it! My service man was so professional, neat, clean, respectful, clear in explaining, and even set up my headphones, which would have taken me hours! Also, in speaking with the reps on the phone, they too were respectful and professional. Happy to be on board! read more

Although my condo HOA pays the bill on time, Hot Wire shut off my service the minute that I called to change the account to my name and buy more service I will miss all of the NFl games and have no internet service This is after customer service originally told me that there would be no disruption read more

Incorrect address. It's a gated residential area. 1467 Rail Head Blvd. Is the correct address. Has a drop box for returning equiptment. read more

Tatum Mersorio was awesome and very quick in helping me upgrade. Made sure I had all the info I needed. I have found the company an awesome service provider. Always had Comcast. Comcast is so inferior to the quality and professionalism of Hotwire. I am so pleasantly surprised. Really a top notch provided with unreal follow-up and customer service. Xfinity and Verizon are just pretended. Hotwire is the Queen of the realm! read more

Such a poor experience. I just had cable and Internet installed. The cable box is already not working. Six calls later and they can't even get me an appointment? They say they have to email somebody internally in order to get me an appointment?! How does that even make sense? Isn't this a telecommunications company, that should specialize in scheduling ? Isn't this a technology-based company? I really question if this entire set up is just one big scam. They are entering HOA's in Florida getting massive deals and then leaving people with no services. read more

Spoke to a very helpful and knowledgeable Technical Engagement Specialist called Eldina Omerovic. She answered all my questions and did it in a very competent and professional way. Thanks for the great service Eldina. read more

12/21/2020 (around that date) I called Hotwire a week ago in order to inform them on our upcoming closing of new condo. We needed some Hotwire boxes moved and other bedrooms wired for tv connections. The tv and internet were working at before we took possession. We expected an uninterrupted and seamless transition from one owner to another. As we all know, the HOA covers tv as well as internet so there should be zero interruption. I wanted to make appointment to change boxes, etc. Hotwire Support said I couldn't make this appointment yet because I was not the owner. At that point, I decided to wait until I had settlement deed. 12/28/2020 I called Hotwire and emailed them my deed. I was given an account number and Hotwire scheduled an appointment for January 4th. At that point, I assumed tv and internet would continue to work. Well.....30 minutes after my call, I had no tv or internet. I called Hotwire support again and they told me I needed to wait until my appointment on January 4th...7 days No tv or internet! I explained that I was paying for tv & internet through the HOA and I should have service. I had boxes that worked 30 minutes ago. I had them escalate this to a manager and NO tv & internet until January 4th. This made no sense to me as our HOA covers both. So, I called our account manager. She tried to get old boxes working and could not. She then put in an "services all out" ticket which is supposed to be highest priority. This appointment is scheduled for Thursday December 31. Now I have 4 days without service! 12/31/2020 Technician arrived today. He did get the tv to work in living room and master bedroom. We also wanted basic cable in both upstairs bedrooms. Technician stated he didn't have time. He only had 30 minutes allotted for our call. He left!!!! Without finishing job. I am not sure what to do about this. If anyone could help me I would appreciate it. We really need better service. The saga continues... at 2:30 I talked with agent via support chat. I asked what work order was and what time technician would be here today. At 2:35 both TVs went out. Agent said nothing she could do. I am All Out again. Left 2 voicemails with No response. Called Hotwire at 3:00 pm. They couldn't do anything. Put in request for technician. Who knows. At 3:12 pm sent email to dispatch. stated Hotwire would be there that evening or tomorrow (1/1/21). Hopefully they will come soon. 01/01/2021 Hotwire has not come as of 11:45 am. I called Hotwire. Explained situation. He was going to talk to supervisor. When on hold, call was cut off. I called back. He was not available so I explained situation again. She said soonest appointment was 1/5. What? Technician never finished job on 12/31. She refused to give me her employee number. I asked her what I could do or who to call. She said Hotwire will hopefully come on 1/5. Seriously? 1/3/2021 Unplugged tv and plugged it back it. Now we have tv working downstairs but nothing working upstairs because technician did not finish job. Listening remote not working in bedroom. Technician didn't even verify that. Hopefully someone comes on 1/5. 1/5/2021 Technician here at 1:30. He was able to solve these issues: 1. Activate listening function on remote in master bedroom. 2. Fix the replace battery light in living room equipment 3. Change my network name and password name 4. Verify that boxes and eero were in our name However he said that because the previous owner never called to have equipment pulled, this was not good. When an owner sells, the seller needs to call Hotwire and have equipment pulled. This needs to be communicated to everyone. So....here are my remaining issues that the technician could not fix: ugh 1. Bedroom #1 upstairs needs wiring of basic cable to another wall. This technician said he could not do it by himself. I called Hotwire and asked for an appointment for new line for second floor which requires 2 technicians. Hotwire at first said they would charge me $100+ for new line. I then said I was a new owner. Hotwire support said they needed to contact dispatch and dispatch would contact me within 24 hours to set up an appointment and verify that I would not be charged. If I do not hear from dispatch by 1/6 at 1:35 pm, I need to call them. 2. Bedroom #2 upstairs has a cable attached to tv but tv does not pick up any channels when scanning. Hotwire technician says this is a problem on the Hotwire back office side. He could not do anything. He said dispatch will be calling me when it is fixed from their end and I will try to scan. If dispatch does not call me in 24 hours, I need to call them. This feels like deja vu. So basically I still have 2 TVs working and 2 TVs not working. I have taken zero steps forward. Let's see when dispatch calls me?? I have sent my name to the social media person at Hotwire. The social media person never contacts me. Hmmm m read more