What's the point of a sign in iPad if they're gonna ignore it entirely, if I could just walk in and…read moreskip people in line I would do it too fuckers need some consideration

This place is a joke, employees have complete lack of urgency and just let people wander around for…read more10-15 mins before ever interacting and then disappear in the back while several customers are on the floor waiting to be helped

I was very stressed not having a phone went to multiple places and ruby was by far the most helpful…read morerep I've ever dealt with. She got me out the door with the best deal on a phone and phone plan. Most places turned me away because I did not know how to get my transfer pin but ruby spend over 45 min trying to get it for me. You can tell she's passionate and enjoys helping others. Thank you ruby

From the owner: Switch today & enjoy America's largest 5G network.read more

Don' use AT&T!!!! I'm a month in on a new phone. Apple says At&T should replace it and At&t says…read moreApple should replace it. Never mind I'm sitting here with a defective phone. THEY DO NOT CARE.

I bought a new iPhone 13 and asked if they were still offering $800 credit for old phone. I was…read moretold they were. We were allowed to take our old phones home to transfer the information and brought them back in a couple of days later. I was told I would only get $350 a phone. I told the sales person we were told we would get $800. She said nope sorry. Very disappointed that they scam their customers.

Horrable, no one speaks English other than the one that you contact to subscribe to a plan...after…read morethat, forget it..All wireless providers are bantits...

T-Mobile customer for 10+ years. Bought unlocked refurbished phone from Back Market.com and brought…read moreto this location to transfer data from old phone to new. Had concerns that phone was locked with AT&T carrier, but needed expert opinion. Sensed a bad attitude from staff member (Mgr?) who took 30 seconds to confirm my concern. Took no effort to dive deeper. Followed up with Back Market who assured phone was unlocked regardless of AT&T prompt. Found YouTubes to switch SIM card and transfer data with no problems. Phone works great.

This place was a fantastic find! I've been coming here since last year with issues on my different…read moredevices. Last year I needed a battery replacement for my Mac and iPhone. After comparing with other repair places in the area, I found they had the most reasonable pricing and Jerramy seemed sincere, very knowledgeable and genuinely helpful. This last time, I came in because I accidentally water-damaged my iPhone. They were unable to fix but offered to search and find an A+ quality to order through them. Things got rocky due to ordering issues and delays beyond their control. I needed their communication to be a lot better to know what was going on. It was frustrating to say the least. But what more than made up for that was all that Jerramy did to make things right! He went above and beyond to make sure I was a satisfied customer. That really impressed me and was enough to highly recommend this place for all your devices. I will definitely return if I need to. They have great hours and are open ever day.

Great service and honest! They repaired an older iPad on/off button and replaced the screen saver…read moreon the same day for a very reasonable price. One of the other providers said to toss it and buy a new one. Saved $200 + . Highly recommend.

I glitched my phone out and I took it here to get repaired. Tyler helped me out and it was a very…read morefast and easy process. Great customer service, very welcoming and only took 30 minutes!

Paid over $200 for screen repair on iPhone, it stopped working. Took it back to see if they would…read morereplace it. Since it was 2 days outside the warranty they wouldn't help me. Waste of money and horrible customer service.

I purchased an HP laptop yesterday from this New Braunfels store. Took it home and viewed after…read morebootup a single screen on the softcopy, this forced me to go online prior to ANY other input from me, the user. I've never experienced a new computer that requires this. The reviews here have really helped me determine the best course of action. Yo Yelp thanks.

Abraham was absolutely amazing very transparent, helpful, assertive definitely needs a raise!read more

Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot

I am incredibly disappointed in my experience with Verizon and specifically the service (or lack of…read moreit) at the Verizon store. What I've gone through over the past several months has been nothing short of exhausting -- both financially and emotionally -- and it's clear Verizon has no real interest in helping loyal customers when things go wrong. Earlier this year, my Samsung phone's screen randomly went black. I went into the Verizon store, hoping for a solution. I was told I was eligible for an upgrade -- but only if I gave up my current plan or paid full price for a new phone. Not exactly customer-friendly. So, I reluctantly agreed to get a replacement of the same model, and Verizon provided that replacement -- but not for free. I still had to pay shipping, and I went several days without a phone, which severely impacted both my personal and professional life. Here's why that matters: I manage my daughter's medical and therapy appointments through apps on my phone (she has special needs), and I also run a business that relies on being available and connected. No phone means missed appointments, missed income, and serious stress. When the first replacement arrived, I had to reset everything -- apps, passwords, the works. A few days later, that phone failed too. Same black screen. I went back to Verizon again, and they gave me another identical replacement. Again, I was left without a phone for days. No urgency, no offer of a temporary solution, and no concern for how this was affecting my day-to-day life. When the third phone eventually failed -- same issue, again -- I went back a third time. That's when Verizon decided they were done helping me. I was told that now it was Asurion's problem, and that I should call them. Not only did they refuse to acknowledge the ongoing issue with the devices they themselves had provided, but they also pushed me away entirely. "Asurion can bend the rules. We can't," they said. So now Verizon isn't in the customer service business? The final insult came when I did exactly what they said -- called Asurion -- and was told one thing (that I'd be upgraded and the deductible would be waived), only to be transferred to someone else who denied all of it. When I came back to Verizon to try to get help again, I was told flat-out they couldn't do anything. They just washed their hands of it. At no point did Verizon show any accountability for repeatedly handing me faulty phones. No offer to escalate, no follow-through, no sense of responsibility for the time, money, and stress I've lost because of their devices and their failed customer service. I've been with Verizon for years, but after this experience, it's clear that they care more about policy than people. When things work, sure -- great network. But when something breaks, don't expect help, even when they're the ones who gave you the broken device. If you rely on your phone for anything important -- medical, business, or just peace of mind -- don't count on Verizon to support you when it matters.

Stephanie helped us with a phone upgrade and claim after Asurion claim processing made errors that…read morein one instance found my wife's new phone cut off from service while on the road. Stephanie's knowledge of systems and as importantly, customer service quality, was phenomenal. Saved the day and Verizon relationship. Its been a long time since we've had that top notch level of service, competency, and product knowledge anywhere.

Went into the shop and Stef Bolton assisted me with my account. I have been trying to set up a…read morebusiness account. Stef was patient and helped me get everything set up. Stef is knowledgeable and provided excellent service. Verizon is very lucky to have such an incredible person as Stef on their team. I have been a Verizon customer over 20 years. I look forward to purchasing my next phone with Stef. Highly recommended.

Used this location to get several iPhones, iPads, etc. on AT&T. We were 'assured' by staff that…read morecoverage in New Braunfels would not be an issue. We miss calls daily..they go straight to VM. Texts come to me hours, and in one case, days later. DO NOT take these folks at their word. They seem to tell you anything to make the sale.

Came into this store today for a much needed new phone and was immediately greeted by Mariah. She…read morewas super friendly and was quick to help me. I would definitely recommend this location because it was such a quick and painless experience!!