What's the point of a sign in iPad if they're gonna ignore it entirely, if I could just walk in and…read moreskip people in line I would do it too fuckers need some consideration

This place is a joke, employees have complete lack of urgency and just let people wander around for…read more10-15 mins before ever interacting and then disappear in the back while several customers are on the floor waiting to be helped

I was very stressed not having a phone went to multiple places and ruby was by far the most helpful…read morerep I've ever dealt with. She got me out the door with the best deal on a phone and phone plan. Most places turned me away because I did not know how to get my transfer pin but ruby spend over 45 min trying to get it for me. You can tell she's passionate and enjoys helping others. Thank you ruby

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Don' use AT&T!!!! I'm a month in on a new phone. Apple says At&T should replace it and At&t says…read moreApple should replace it. Never mind I'm sitting here with a defective phone. THEY DO NOT CARE.

I bought a new iPhone 13 and asked if they were still offering $800 credit for old phone. I was…read moretold they were. We were allowed to take our old phones home to transfer the information and brought them back in a couple of days later. I was told I would only get $350 a phone. I told the sales person we were told we would get $800. She said nope sorry. Very disappointed that they scam their customers.

Horrable, no one speaks English other than the one that you contact to subscribe to a plan...after…read morethat, forget it..All wireless providers are bantits...

T-Mobile customer for 10+ years. Bought unlocked refurbished phone from Back Market.com and brought…read moreto this location to transfer data from old phone to new. Had concerns that phone was locked with AT&T carrier, but needed expert opinion. Sensed a bad attitude from staff member (Mgr?) who took 30 seconds to confirm my concern. Took no effort to dive deeper. Followed up with Back Market who assured phone was unlocked regardless of AT&T prompt. Found YouTubes to switch SIM card and transfer data with no problems. Phone works great.

Very friendly, excellent service! Walked in for an estimate for repairs and winded up with a fixed…read morecharging port! Thanks again!

Great service and honest! They repaired an older iPad on/off button and replaced the screen saver…read moreon the same day for a very reasonable price. One of the other providers said to toss it and buy a new one. Saved $200 + . Highly recommend.

I took my 1TB iPad Pro in for a battery replacement. The repair took longer than promised, and…read moreduring the process they broke my screen. After waiting several more days for the replacement glass to arrive, I finally got my iPad back--only to discover my Apple Pencil no longer worked. I'm an artist. I use my iPad with an Apple Pencil all day, not my finger. The person claiming to be the manager actually told me that because I never said I used an Apple Pencil, they installed cheaper glass that isn't Pencil-compatible. The audacity of that excuse is unbelievable. Why would you replace a screen you broke with one that strips away one of the main features of an iPad Pro? And no one ever asked how I used it--they simply told me they broke the screen and would replace it. Any reasonable person would expect it to be replaced with a screen that preserves the device's functionality. When I asked them to make it right, the manager raised his voice, talked over me, and insisted the screen was "fine" because I could still use my finger. He was arrogant, condescending, and completely unprofessional. I came in for a battery replacement. They damaged my iPad, made it less functional than when I brought it in, charged me $167, never apologized, refused to fix their mistake, and yelled at me for expecting them to. I am absolutely flabbergasted. I now have a very expensive iPad that no longer serves its primary purpose, and I had to pay for the privilege. CPR, at a minimum, refund my money. Better yet, the owner should step in, make this right, and seriously reconsider whether this person should be managing customer interactions.

Awesome experience! Brandon was super helpful, friendly, and just made it an overall great…read moreexperience. Also great quality work on our screen repair!

I purchased an HP laptop yesterday from this New Braunfels store. Took it home and viewed after…read morebootup a single screen on the softcopy, this forced me to go online prior to ANY other input from me, the user. I've never experienced a new computer that requires this. The reviews here have really helped me determine the best course of action. Yo Yelp thanks.

Unhappy with Best Buy today. Bought my 2nd LG OLED TV in a…read morecouple of months there last week. Also bought their premium membership, whatever it's called. Scheduled the deliver for a week later to avoid the freezing weather. Today (Tuesday) was supposed to be the delivery day and they sent me an email early this morning confirming that. Midday they sent 2 more emails, both of which said that I had NOT scheduled an appointment and that I should do that for sometime FRIDAY. It was confusing. Would have been clearer if they had opened with "We Screwed Up." But I had to call them to get an explanation, which was, They Screwed Up and the warehouse did not have a TV for me. Pity the poor souls who don't have a Premium Membership! So, I bought a TV, which was scheduled for over a week like it existed, and then in the span of 5 hours, it did NOT exist. Wonder what will happen Friday. Costco is in my thoughts.

I walked into the store and everybody's got their little iPads in their hands and they gave the…read moreshittiest service I've ever dealt with. Verizon has a 611 number and they had sent me an email on that number about my veterans discount and then when I go to the store, the guy told me that was a scam email which was bullshit. All they gave me in the store was excuses no solution just excuses. The first thing they need to do is get rid of all their fucking iPad and get back to customer service I've been with Verizon over 20 years and when I had to deal with the store like this in the shitty service, I was just soon go to cricket. The Verizon store off of 35 by Lowe's is so much better like I said all they gave were excuses no solutions and a guy had no idea what he was talking about.

Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot

Walked into the store and was immediately greeted by Ash. He provided excellent service, without…read morewasting any time. I will be recommending my family and friends go see him, when needing Verizon services.

Stephanie helped us with a phone upgrade and claim after Asurion claim processing made errors that…read morein one instance found my wife's new phone cut off from service while on the road. Stephanie's knowledge of systems and as importantly, customer service quality, was phenomenal. Saved the day and Verizon relationship. Its been a long time since we've had that top notch level of service, competency, and product knowledge anywhere.

Came into this store today for a much needed new phone and was immediately greeted by Mariah. She…read morewas super friendly and was quick to help me. I would definitely recommend this location because it was such a quick and painless experience!!

Used this location to get several iPhones, iPads, etc. on AT&T. We were 'assured' by staff that…read morecoverage in New Braunfels would not be an issue. We miss calls daily..they go straight to VM. Texts come to me hours, and in one case, days later. DO NOT take these folks at their word. They seem to tell you anything to make the sale.