These guys are so bad…read more... #1 - they charged me $458 twice and they are saying that it didn't happen. It's ok- I'm charging back. #2 - they claimed they were installing an OEM battery but it turned out they installed a cheap and USED aftermarket battery. It blew up in my phone, and damaged my screen. #3 - the screen protector they used peeled off after 4 days. #4 - they did not reinstall weather sealing back despite the original issue being water damage. #5 - they refused to help correct it without a receipt. This isn't 1999. They use a computer to process my card and have what I purchased but they kept saying "why you no have receipt". This was 10 days ago.. They have a POS (Clover) which tracks what I ordered, but they would not look it up. They said "maybe come back tomorrow and maybe my boss will let you buy a new battery and will install for free". Avoid this place. It's a scam and they do a lousy job.

These people are extremely disreputable…read more I brought my phone in for a repair. Not only did they fail to fix it correctly, they damaged my phone and broke my case. When I brought it back in, they refused to act honorably and complete the repair I had paid for. They blamed me for the damage they had done to my phone and literally put a piece of Scotch tape on my case where they had broken it. Literally. Scotch tape.

Larissa is seriously a superhero she is my wonder woman she fixed everything with him while Verizon…read morehad sent me three replacement phones she took care of everything and I got a different manufacture because of her she just went above and beyond. and just be patient because she's usually the only one in the store but it's worth it because she will treat you like gold

Waited for fifteen minutes with zero acknowledgement; understandable that understaffing is an issue…read moreeverywhere, but with no one else in the store waiting and two employees out front, not even a 'hello we'll be with you in a moment' is just

30 plus years of being a Verizon customer and countless phones/lines. I was in desperate need of…read morebuying new phone... I lost my phone while traveling and had nothing. ZERO ability to help but worse is that they reflect the business (Verizon) and it tends to leave a poor impression overal. "There is some fraud on your account and it's going to take days to clear up". That is a first (excuse). I encourage whoever owns this store to reach out to m!!

I want to give a a huge shoutout to Daniel and Will, the two gentlemen who very graciously helped…read moreus today. Me and my fiance's family are trying to combine our lines and it was a bit of a mess, and they answered all our questions while giving us great service. I usually have really bad experiences at phone stores, but this was very difference. Thank you guys!

I'm going to save you the time and headaches!!!…read more Get a different service, or look else were for a cell provider! Expensive spotty service and customer service that emulates the jersey dump! You thank me later.

2009 was horrible. 2021 wasn't any better. Suffice to say, this time the one losing it was my…read morehusband, thanks to the condescending incompetence of the poorly trained and horrid service members. 1) AT&T lied about working with us on re-looking at the price and services since our needs changed, and 2) The stick a "kiosk babe" with the personality of a disgusting we call "Haquetona" in Puertorrican Spanish, with a snippy attitude, look at me, "I didn't come here to work and I'm too stuck up to admit I have NO CLUE how to help you solve your problem, so I will blame YOU". Sure, the customer isn't always right, but when AT&T owes you money from adjusted credits AND they don't process your military rate, and the ridiculous Kiosk Babe with a Bod and no personality (OK, she does have the personality of a burnt tire at the side of the road still fuming because she came to be seen and not work - and I SUPPORT females that are empowered to do a good job, NOT to flash bod and be condescending because they CAN), its NOT the customer. We were willing to accept a price tag of $60 more than T-Mobile just not to have to switch phones, which was $150 per month LOWER than our past bill. We were so fed up with little miss "Im not as hot as I think I am nor as bright so I can't model and I can't do anything but sit here and pretend I know anything," that we waltzed up to T-Mobile. She is definitely eye candy, so go and gawk. But don't waste your money or time with AT&T who has yet to meet the demands of a changing market. You would think women are more empowered to do a good job and feel as proud of their work as they do their looks... Not this one. Good job mom, you raised a winner. Good job AT&T you lost a 10+ year client with several phone lines. But we all know, neither little miss poison and AT&T don't care. They will pounce on the next sucker. GOD I HATE GIVING BAD REVIEWS. But AT&T and little miss, "I missed my catwalk, but I'll wear my painted on clothes to work" made it possible for us to switch carriers and save ourselves a bundle in the meantime!

I've visited the Marlboro store several times this month, some to make or pick up purchases and…read moreothers for assistance from Geek Squad staff setting up a new computer. Since it's the holiday season I've usually gone later in the day, avoiding busy times. On all occassions store staff have been extremely helpful, especially the Geek Squad team. I was pleasantly surprisedeven last night when one of the staff members remembered my name from a prior visit.

Worst store ever, customer service is non existent. I called store to voice my concerns with the…read moremanager, Sam from India answers. I ask to speak with the store manger, she says the stores doNOT accept incoming calls..... I will NEVER goto BestBuy again! Normally I hate seeing stores going put of business, I will be celebrating in the streets when this place shuts down.....

I had a great experience at this location. Gabriel was very patient with me, explaining my options…read morefor a new phone bundled with an Apple watch. Even though it was near to closing time, he set up all of the equipment and instructed me to get in touch with any problems or questions. A big improvement that a big box store that left me with equipment that wouldn't work together.

Came in today and had the worst sales experience Of my life…read more These salespeople are dishonest.

I needed a new battery for my iPhone. They were polite, reasonably and completed on time. I highly…read morerecommend. My phone started acting up, touch screen was screwed up. I took it back they repaired it on the spot. The young man apologized and was kind. It is working great

Techs were friendly, quick, and helpful. The only small ding on the experience was that after the…read morerepair the price was $50 more than I was quoted. The tech efficiently corrected this to the quoted price, but I'm glad I was paying attention.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

I'll save you the time and headaches, look for a different cell provider! AT&T will be by far your…read moreworst experience! I think it'd be more enjoyable to walk barefoot over a bed of flaming hot coal than it is to deal with this company!! I promise you look elsewhere.

Great AT&T Authorized retailer. Now normally, due to to the lack of utilities in these "authorized…read moreretailers", I avoid them. The ones near where I live are honestly a complete joke and places I would never suggest. With that said, the folks who own the Authorized Retailer in Marlborough are different, and much for the better. They don't charge everyone for everything (literally the other auth. retailers all charge everyone way more than the company stores) Staff working when I stopped here were friendly, kind, helpful, and informative. I would highly suggest this AT&T Store to anyone and everyone, no need to make the further away trip to the company store at the Solomon Pond Mall, coming here is not a problem whatsoever. I am very impressed with those who run this store and feel others need to step up their game. 5 stars.