I was a little hesitant because many of the Verizon stores in the area have not so great ratings on…read moreYelp; but this particular location definitely deserves 5 stars. They have lots of parking, they're conveniently located, and they have wheelchair ramps so they are super accessible. I brought my Mom in to activate her new phone. They were more than happy to help even though it ended up being a little complicated because her old phone was very old and had an old outdated SIM card. I regret not asking the associate his name, but whoever stayed past closing time on 8/22/25 to help my mom- you are a real one!!! She was up and running within about 20 minutes despite the SIM card issue. He got her all squared away and took very good care of her. I highly recommend this spot for your Verizon needs.

Went in to trade my phone and B. Moa was super helpful. Had an easy time going through the process…read morebecause of his professionalism and courtesy. My trade-in wasn't charged, and he was patient enough to have a conversation with me while waiting for it to turn on. Great service from a great individual.

I haven't been to Hi-Tek Communications in a few years. The last Samsung I purchased then was…read moreworking fine until a week ago, I always come here because the staff here is knowledgable and friendly, I drove all the way from Vallejo to Berkeley and they didn't disappoint! I found out my phone was running low on memory and a security app was causing other apps to crash. I purchased a new Samsung with 128gb and they told me to come back in an hour because the transfer of my information from the cloud takes a while. I came back and my new phone had everything from my old phone I was so happy! They are one of the friendliest and best stores I've been to in a very long time!

This is not Hi-Tek anymore but a Metro Mobile phone store. I went there to understand why my…read moreEuropean phone was not working. I met a guy who took two minutes to arrive because he was doing some important stretching exercises in the room behind the store. Asked me "What do you want ?", me: "understand what is not working with my phone and perhaps buy a cheap phone if this a problem with my phone just to be able to get some basic phone calls and my sms". He looked at it "hmm this is not an american phone" then looked at my SIM card "hmm this is not an american card" obviously implying with his tone that this was just crap. I left the store without getting some advice soever. A very very bad experience...

They have notarized many documents at reasonable prices, I highly recommend them! They also rent…read moremailboxes

WARNING: do NOT try to bring your QR returns here, they cannot process QR code returns. you have to…read morehave a printed and affixed label, even if you received guidance to just bring the package and the QR code to this location (as I did). You will be turned away (the person behind me simply left) or have to pay $3 for them to print your shipping label. Hope you brought cash! There's a $6 credit minimum. I'll happily change my review if this business takes the very basic step of entering the 21st century and adds what is now a baseline expectation of a shipping business, the ability to process QR code for affiliated returns. Disappointing, I would ordinarily want to support a local independent business but you have to do the bare minimum to keep up with the times.

They are just a reseller they don't actually offer services of their own. You can get the same…read moreservices directly from the providers like Xfinity, etc..

Went for an iPhone back replacement, they said will be done in 2 hours, turned out to be 6 hours…read more If you need your phone a certain time, be aware you might not get back your phone when promised.

Great customer service from all employees, very helpful & answered all my questions! I would…read morerecommend this store to anyone whose looking for an amazing career with great quality customer service!

Be prepared. Boost Mobile had great plans, but zero customer service. You cannot talk to anyone and…read morethe recorded message just hangs up on you. The store I set up the service in will not answer the phone. They have over charged me, but cannot talk to any real person that can help me. After paying over $100 just to activate a phone (had my own phone) and have been doubled charged, I cannot get anything resolved with Boost. No one is there to talk to. Don't go there unless you are desperate for cheap plans. I got this for my Grandson. I never realized it would be a major problem.

We came in with advice and what we thought was correct information from *calling in advance,* only…read moreto drive out and get the worst customer service from two young, chip on their shoulder, punk kids. It's been a while since we've experienced someone who clearly hates their job. "Jae" was rude and couldn't seem to care any less. We'll take our business elsewhere.

Although they have a number of mid-range audiophile products (amps, speakers), there were three…read moremajor issues with this location. 1. The staff made us feel like we were putting them out with each of our requests; even something as simple as switching between speakers. 2. The staff member had absolutely NO knowledge of the products in their showroom. Simple questions about the power handling, sensitivity of speakers, etc. went unanswered. This could be a training issue or a lack of caring/passion for the work. 3. They did not have many of the amplifiers they sell hooked up so it was impossible to hear them. Anyone expecting to drop $$$$ on equipment will want to listen to the products. If you are serious about music and audio equipment, go somewhere else.

I can't believe I'm giving this place five stars, but there is something so refreshingly sketchy…read moreabout this place that makes it endearing in a sea of clean, bright, shiny Best Buys and Fry's Electronics. It's also the only place where I can keep my haggling skills sharp for trips to China. Eid's has a pretty wide selection of electronics, which is endlessly useful when you don't have the time to wait for an online purchase. Eid himself seems nice, if somewhat gruff, and the price he initially names is almost never fair. But after a bit of lip pursing, hesitation, and mention of "Well, on amazon.com, ...", the price will dip to something quite reasonable. The last time I was here, I wanted to buy a headphone extension. He told me it was $5, and I was actually about to willingly pay up when he said, "No, for you, $3." I smiled, opened my wallet to fish out three dollars, and then he told me, "Make it $2." I left the store happily, but really, if he keeps this up, he's going to be taking half the fun out of the experience.

Roy at EID's is a whiz! There were four problems with my newish TV. He solved all four in about…read more15 minutes. He has helped me in the past--and I have nothing but respect for his problem-solving abilities. He's a great resource!

Can't comment on their service since they never even looked at my printer even though it was in…read moretheir shop for 3 weeks. When they accepted it he told me it would be ready in a few days. When I went to pick it up he said they'd had to move it to the back to make room...how hard would it have been to pick up the phone and let me know they weren't going to even look at it??? Save yourself the trouble and skip this place!

JP has fixed my computers over the years. I can't thank him enough for his honesty, his…read moreprofessionalism and the fact that he always pinpoints what may be wrong with my machines and fixes them. He is extremely reasonably priced and explains exactly how the machine operates and what is causing the problem. I have also had him build me a new computer, my daughter a new computer, my sister a new computer. If you want straightforward honest place to bring your computer then this is the place!