They seem nice at first but are not helpful at all. Will give you conflicting information about promotions that are a massive headache to fix. You're way better off shopping online. Stay away from this store. read more

Very poor customer service all of their employees are too worried about their commission on a sale than truly helping the customer. The man helping me was very rude and aggressive, he even was cursing at me under his breath. This is hands down the worst customer service I have ever seen and I have been in the service industry for over 20 years. The ownership and management team should be embarrassed to allow this type of service. I would rather get a root canal then step foot in this place again read more

If you can avoid going here do. They are all so lazy literally 7 employees and they only assist one customer at a time after being in that line in the heat. I purchased a device that was damaged when received when I went to exchange the provided me the wrong device then when I took it back to get the correct device they charged me $109 for there mistake trying to justify it by saying he would credit $50 to my account. The store manager who's name is Ever was very rude and trying to be dominant like I was his child as an employee of Verizon we get so many complaints about store interactions and I see why. They have know customer device they all are standing around just getting free money playing on there phones. I didn't get the guys name who initially made the mistake but it's 5 men and 1 woman stay away. Rude. Racist. Even after Corona stay online shopping online don't pick up here drive a lil but for the service you're paying for read more

What good is a phone when you come from work and you have no internet? I have unlimited internet, and hardly use it, but tol it doesnt work cause to many people using the same tower. Oversold the same plan to everyone. Dont care about the customers. Just their money. read more

I'm rating this one because I can't rate it zero. The customer service was terrible. I can't call it "service" because the guy I talked too (white, comeover, blue eyes) served me in no way and only made excuses about why he couldn't do anything. He didn't let me get more than one foot in the door, he looked nothing up, he asked no one anything. The other workers just stood around with dumb smiles on their faces so they're idiots too, as far as I'm concerned. read more

Went in to get a new sim card. They were busy, but I got helped right away. Uziel was courteous and quick, even when providing s free service. Much better than past experiences here. read more

If I could indicate no stars I would. I went there to upgrade my son's phone. As soon as the female employee started to assist, ATTITUDE! Obviously, customer service is not at the top of their list. The other two employees observed my contact and did nothing to assist. I was so offended, I left and did the upgrade at the Lancaster office by WinCo. They were great! read more

Came in this location ready to upgrade to an iPhone X but was turned off by a rude sales associate named Kimberly she had the nasties I don't wanna be here attitude and was no help at all. Every time we would ask a question she would roll her eyes and give short vague answers. Needless to say I walked out empty handed told her I would come back tomorrow and she actually had the nerve to say "ask for Kimberly" YEAH RIGHT BIATCH! Won't be returning to this location. read more

Pathetic costumer support. Every question was answered like "you can go online and..." or "you can go to your app and...". No help at all. Maybe that's just what these kids are taught to do... but pathetic. read more

Mina was great! She helped walk us through the several day process of unlocking and transferring my daughters phone from another provider to our family plan and getting to keep her old phone number. I'm not tech savvy at all and she was very patient with all of my questions. Thank you Mina! read more

I had been having issues with my daughters phone, and went to the store to see if they can figure out what the problem was. The guy at the front as I walked in and explain what was going on flat out told me they couldn't help me. I told him I had already called support and they directed me to come to the store and he said there was nothing they could do ! So I asked them what am I supposed to do and he said he didn't know. He could've at least taken the time and look Into the account and try to see what was going on and then tell me to call support again! He just didn't wanna get out of the chair or have someone else do it. It's not like they were busy. The store was literally empty. All the employees were sitting there talking to each other. I barely go to the store i usually call support myself and try to fix it on my own. Now I know why I avoid going there!!! read more

12/26/2016 @ 11 am Worse Worse Experience ever! I have been a Verizon a customer for over 13 years already and this is the first time I felt un appreciated! The representative that assist me, was very rude and unhelpful! I came in because I needed a new phone he thought I came in for service and didn't want to help me !! I told him that I had gone to the one in Van Nuys and that they had offer me a good deal and then he stated "that they are Shady" Wow Is that how you speak about your fellow associates? I left I didn't want to continue speaking to incompetent people. I drove off and noticed another Verizon-Authorized Dealer about 1/2 mile away , as I walked in I felt welcome, they were able to help me and I left satisfy.. Please do not go to the Verizon Next to Wendy's if you need service go to the one on GoWireless Verizon Authorize Retailer, you will be taken care of! read more

I am very happy with all of the experiences I have had at this location. I prefer this location over others because of the excellent customer service. Specifically I am thankful for the time and effort from one of the managers Ben. When the store was busy he went out of his way to make sure that I was able to be helped quickly. read more

Customer service is horrible they are great at telling there customers one thing and doing something else with there bill or products I have been a customer for over nine years I must say Verizon wireless is the worst cell phone company in this world .Worst customer service ever read more

I needed a new phone kind of late during the day so I called for store hrs, I was told that if I was there by at least 6:45 they'd be able to help me, I show up at 6:45 and they where gone already read more

These people a crooks! My wife went there to buy me a Father's day present, she bought me a Galaxy Note 5 and they told her that because it was father's day, he was going to throw in a FREE Bose soundlink. She was very clear (told him more than three times) that she wanted a two year contract and not the edge program because she didn't want our bill to increase. He told her that with the two year agreement she would pay 299 for the phone and because he was such a great guy, she was going to get the Bose speaker free. When it was all said and done he told her with taxes and everything her total came out to 374. He never gave her a receipt. Once she told me what happened and although I loved the gift, I knew something shady had gone down. I began to do some research and asked different places (best buy, Walmart, target, ect.) Come to find out with a 2 year contract the note 5 is only 49.99 plus you get a free VR headset and a 100 gift card @ BestBuy!!! So I call Verizon and at first they try to cover for each other saying that the guy was not there and that I needed my receipt (which they failed to give). So I request to speak to manager and I ask him to pull up my receipt, then I ask him to read the charges that he was looking at so that he couldn't lie to me. He tells me that we were placed on the edge program for which my wife made a down-payment of 99 dollars?? And she had paid 179 for the Bose speaker!!! I was like WTF! I was so mad that I drove down there to return everything. When I got there I was so mad, I honestly felt that they had taken advantage of my wife because she was a female. I talked to the manager who was very nice, and told him that they were a bunch of crooks and that I will never buy from Verizon again. Needless to say I got my money back and I will be switching carriers very soon. My advice to you all is please make sure you get your receipt and go over it on the spot, if something looks shady it probably is! These people are thieves and they don't deserve our business. read more

The people working here are idiots . Cost me 2 1/2 hours dealing with a very simple issue....do yourself a favor and go to a different location :( read more

I'm not sure what all the low reviews are about. I have NOTHING but totally positive things to say about this store. They are very busy, so I understand some wait. But everytime I have been in, they are extremely helpful, knowledgeable and professional. I come from 16 years of retail sales and maybe I've been waiting to say this.....sometimes it's actually the clients issue, not the staff or store. For those of you in the IT field, people can sometimes suffer from "ID10T" errors. I love this store and my cell service with Verizon. I HIGHLY recommend this store, the staff and the service. read more

This review will be a little long due to multiple interactions. Belindar is a sales rep that is upper nice, knowledgeable and a great help when you are shopping for a new cell phone provider. We switched to Verizon. We were able to take our phones back with us to transfer everything from the old device to the new one and agreed to come back to the store to turn our phones in a few days later. So a few days later we walked into the store and belindar wasn't there. The manager Hector said hello and asked why we are here. I explained the situation and asked for belindar who was already left for the day. I told him we are here to trade our phones in and get a credit applied as agreed with our sales rep. Hector said: that takes 14 days. First of all what takes 14 days? He said for the billing to establish. I said well, on my app I already see my bill so it seems to be established, he did not care and said again it will take 14 days. So I wanted to turn in the phones and he said why don't you come back Tuesday when belindar is here. Why would I do that when I am talking to you as the store manager? Are you not capable of taking two phones and are you not able to apply a credit? I guess not, rude as he can be we walked to the door. He mumbled something else and that's when things turned even to the worst. Hector! Let me lecture you about customer service! YOU HAVE NO IDEA WHAT IT MEANS TO SERVE CUSTOMERS, YOUR ATTITUDE TOWARDS PAYING CUSTOMERS SUCKS AND YOU DO NOT DESERVE TO BE MANAGER! You also don't seem to care about your employees since we thought about taking our Verizon phones back but then belindar would have missed out on his commission because of YOU! Doesn't matter right Hector?! A complaint was filed with corporate which costs them some money as they cared enough to not lose us as new customers. People, go to another store or call Verizon customer service, unless you do not care how you get treated. Stay away from HECTOR!! read more

Warning! If you upgrade in here, make sure that you take your SD Memory cards out BEFORE you go in because they won't remind you to check, then they'll take your SD card with your photographs and you're just out of luck. Manager Alex flat told me it's not their responsibility to check for SD cards. Maybe, but it's good customer service to ask if the customer wants to keep their SD card instead of just grabbing the old phone and saying, "you don't get to keep this"and chucking it in a box. Oh, that's right, this is Verizon who doesn't know what customer service is because the managers are rude. Now I remember why I'm still with T-Mobile. This store has gone out of its way to confirm to me that I don't want to ever switch to Verizon. read more

I was racially discriminated against this rep- grifda9-E1A00. Went in to buy a new phone and he didn't bother to ask if I was paying monthly or paying full price. He automatically added it as monthly payments. He told me my new monthly bill and I asked why was it so high? He said because the phone is paid monthly over a 24 month period. I told him we were paying in full. He stated "you do know it's a $1200 phone?" Like if I couldn't afford it. I said "yes I'm very much aware of the price". He had this look like he couldn't believe as a Mexican and my husband being black we could afford such phone. He made the statement about the price of the phone a couple of times. He asked if I was a first responder and I said yes. He asked my title and I told him a receptionist but he said only ER nurses qualify. So I'm not a first responder if I work as a receptionist in the actually ER?!? Being face to face with covid patients? He was a total asshole. I then mentioned to him that I wanted to lower the unlimited plan I had to the basic one and he mentioned I already had the lowest one. Which was a complete lie because I was able to change it on my own after we left. I can see why this place only has 2 stars. I will never go back to this store. He should be fired. read more

The people here are nice. But the service is so painfully slow. I actually don't do the things I need to do with my account based on knowing you can't do anything in this store in less than an hour. read more

Very good Verizon store. They were very friendly and helped me transition over from crappy AT&T.

Am I the only one with this problem I went into the store to see what deal they had I told them the deal at SAMs club was better the guy at the counter said let me see what I can do he goes in the back comes out with this to good to be true offer I could not believe it. This is a two year contract I pay this much upfront and my bill stays the same he replied yes. I said wow sign me up. I did Nothing was like they said on my bill it was out of sight almost a 100 dollars above what I was told Please get in touch with me so we can fight this BS read more

Wow, in these times, you would think that customer service should be number one to bring your customers back but when you LIE to them, well, I guess I now have 2 years to tell everyone how I got lied to!!!! BEWARE of the worksheet that you get cuz now my bill is 120 bucks higher even though it says something different!!!!!!! Being on disability after 2 heart attacks, things went from tough to "how do I do this!?!?!?!?!" read more

I went to the Verizon store in Glendale and they printed it out without an issue. The only questions they asked were my account number and pin in order to get my information, and they were friendly. The "Solution Specialist" at this store needs to be properly trained to actually make solutions. The Glendale store never gave me a problem in the 12+ years I was with Verizon. This store in Palmdale is untrained. Reviews show that the Lancaster store is better, but then again anything would probably be better than this place. read more

WORST CUSTOMER SERVICE EVER!!!! The manager Hector is unconcerned with the type of attitude his representatives give the customers. I went it wanting to exchange my phone due to glitching and i kindly went to a floors rep for help and i couldn't really understand him because he was talking so low, he got upset and made me go to another representative. so i spoke to the manager and he said he was unable to help me and to wait for a different floors representative ( as a manager isn't he able to help w everything?) anyways I got there and waited for help for about 30 minutes, and when the time finally came to get my situation fixed the manager did not care about my wait time or even helped me after i let him know that i had to clock into work soon. While i was talking to the floors rep she was very short sentenced, kinda gave an attitude and seemed very moody. Forsure won't be returning to this store for anymore of my issues or questions. read more

Worst service ever it bothers me that these people get paid to stand around Verizon and can't be able to help a customer with step by step instructions. They just say you have to go online. Next time I'll call a professional from Verizon because these idiots are incapable of helping out a customer or they do not know what they are doing. Either they are high and can't think or helping out a customer is too difficult for them to do. If they want to stand around and get paid they should find one of those jobs where they stand outside and hold up a sign because Verizon is not the company they should work for! read more

Horrible customer service, no sense of urgency when dealing with a store full of customers. Went in to exchange a galaxy note 7, was advised it would be about a 45 minutes to an hour wait. There was easily about 15+ customers there for the same issue and about 7 employees to assist. I waited for over an hour and saw multiple employees in a corner just shooting the breeze, going back and forth from the front to the backroom and staying there for extended periods of time. Aside from one hispanic female employee who helped about 4 customers in that one hour span consistantly, all the other employees obviously did not care about the needs of the customers nor did they value our time. Do yourself a favor and make the drive to another store. I ended up walking out of there without getting my phone exchanged. read more

If you ever need assistant get help from anyone from the store they are super nice and helpful. We had a chance this time to get help by Issac and Héctor their super friendly and have the patients to wait for the customer. I would highly recommend them! read more

EXTREMELY SLOW SERVICE!! I had Verizon for over 10 years and had to come to this Verizon store whenever I needed something taken care of for my Verizon service and boy am I glad switched carriers and no longer have to deal with this location. Takes an hour to two hours to have someone help you. There was a day I just wanted to purchase a car charger for my phone and they made me wait even for that. The little dude there (vertically challenged, small person) is a smarta@@ and is not very nice... he questioned me about a couple of phones I took in to have service switched to, asking me "where did you get these phones..." looking at me like I was trying to activate stolen phones or something. I am glad I am with T-Mobile and no longer have to deal with these Verizon punks! read more

I can't say enough great things about this location. The customer service is great. I made a mistake in my new phone order and was supposed to wait until the next day. They waited 30 minutes after closing hoping it would process and come through. I finally choose to leave. They called me to come back ten minutes later. they had my phone ready to go . This is one more reason I am a customer for life. read more

I walked in today and the lady put my name on the waiting list to be helped. She said there we one person ahead of me, which is true because they walked in right before I did. It wasnt even very busy. I sat on the bench inside waiting patiently with my 3 year old. Several people kept walking in after me and being put on the waiting list too. They were all helped before me. some of them even left after being helped and more coming in and getting helped. All while me and my little girl Are waiting. I literally waited an hour and there was about 8 people helped before me even though I was "next." I left all pissed off. I figured I Would try my luck at the Lancaster Verizon near Jamba Juice. When I walked in it was busy I thought oh great I'm gonna be waiting for ever again. That wasn't the case at all. I walked right in and got helped literally as soon as an walked in. I didn't even have to. Save yourself the headache and go to the Lancaster a verizon. Way better. read more

The customer service here is really a hit or miss. You either get lucky and have a very sweet and helpful sales associate or you get unlucky and get a rude one. I've had both experiences. They also keep screwing me over with my bill, they charged me an extra $40 for phone insurance that I never agreed to. Had to go in and get it taken care of, and I got lucky with a helpful associate. I had a negative experience here when I came in because they sent me a used broken replacement phone because they sold me a brand new defective phone, such BS. Anyways I came in frustrated because the replacement phone was broken and the woman who "helped" me (didn't catch her name) basically said it wasn't there problem and I'd have to call headquarters. So beware if you come here. read more

This review is for sales rep Chris. At the palmdale verizon store near the mall around Rancho Vista at 12.00pm 9/30/18. He was very unhelpfull. I asked him to give us an estimate of our next bill and to print it out so we have proof in the case we are charged more than we are suppose to. We have had issues in the past and we have been credited before. He went to the back and spent 15 minutes and was unable to print anything out. The second issue we had with Chris is that he lied to us. We are on a family plan and one of us downgraded from an iphone to a flip phone. She was promised that she would be paying 10 dollars a month for her flip phone a month plus 5 dollars a month to pay for phone over x period of time(activation was taken care of the day of activation with cash). He protested and said that NOBODY pays only 10.00 for a line and that the average is 25.00 dollars but use to be 45.00. I then asked him if I could remove my line to lower the bill. He said yes and that Im only PAYING 10.00 on my line and that this would only reduce our bill by 10.00. At that moment I knew he was not going to help us. I Will be returning to speak to someone civil and hopefully not a sleazy verizon salesmemeber. read more

I want to give them minus 5 stars. Worst service ever. I went to upgrade my phone to Gal S 7. The Guy asked me the color of the phone, so I sad black. Then he showed me the tablet which is on sale. I said I don't need it. Then he showed the accessories that I don't needed neither. And again he wanted show me the musical devices again I said I don't need them I just need to upgrade phone. After few minutes later he showed me up and said They don't have the phone in stock.. There is no customer service in that place. They don't want to help or serve the customer,THEY ONLY WANT MONEY FROM THE CUSTOMERS. . read more

I want to start by saying I'm a brand new customer and after only 3 days my new iPhone stop working. Maybe it was a lemon it can happen to anyone it's not the reason for the review. I took the phone in and Benjamin who stayed was the store manager but refused to give me his last name was absolutely no help at all. First I was given a hard time about the phone after they realized it wasn't my fault he said I would have to wait for a new one in the mail. It took three days to get the new one. He also had taken off the screen protector I had bought there for $40 dollars tore it and refused to replace it. He stated it had no warranty first of all it did and even if it didn't I did not take it off, he did, so why should I have to buy another one for his mistake. After him being rude and refusing to help. I left and needed up calling customer service. He had horrible customer service skills did not empathize with me at all and was over all rude. I can honestly say I had never experienced something like that with a phone company I might just go back to AT &T. read more

Looking for exceptional customer service? Go visit the Verizon Wireless store in Palmdale, CA on Trade Center Dr. I had the pleasure of being assisted by Retail Sales Representative KEN. He is phenomenal!!! I came in with multiple issues. He was knowledgeable, efficient, patient, and a great multitasker. I was very impressed to say the least. I will continue to visit this location in the future. Head on over and see for yourself. You won't be disappointed. read more

It is true you usually have to wait to get help, but the help I have gotten there over the years has been great. I have been with Verizon and the other names it changed from for 25+ years. This time I called first to see how long the wait would be and spoke to Randall who was very helpful. He checked to see if the phone I wanted was in stock and it isn't so he explained I could order it online and get it just as fast without coming in. Then to come in when I get it for more help I need. I ended up calling back two more times with other questions and got Elaine and Sean. All 3 of them were very professional, and patient with me. Verizon has been good to me and this store has had some very knowledgeable customer service! read more

Just bought a new phone since mine was no longer working well. Of course a screen protector and case was offered. Our sales person was very nice and very knowledgeable and she told us if we bought the screen protector and case we could get one item of equal value free. My husband wanted a wireless charger but the one he wanted was more than the equal value so she said it would be $30 more and he said no problem. When we got home we realized we got the cheaper charger and not the one we paid for. My husband went back the next day to exchange it, a male representative said that the cheaper one we got was the right one. He told my husband that everyone says that because they want the more expensive one. My husband explained again what the girl had said and the male rep said no again. So my husband returned all the items we ordered except the screen protector since it was already used. He was very rude and disrespectful which is sad considering how much money we pay for phones and service every month. Very disappointing. read more