Had a problem with my sim card. KC was super helpful. Took care of the problem in about 5…read moreminutes. He was a god send. This is my new store!! Thanks KC!

This was honestly the worst customer service experience I have ever had with any company ever. With…read moreit being 94 Degrees with a heat index of 104, I was told to wait outside because I didn't have a mask. I informed the employee that I had asthma and really couldn't. The manager then proceeded to say that he'll "take care of it",he took over leading me out of the store and into the heat where he would stand for moments at a time asking me questions. After receiving information hed turn around and go back into the ac to do the work.. he did 50% of what needed to be done then told me to goto another store.. I was denied equal service due to my disability, I have been having problems ALL MONTH I drove 30 minutes because my store told us that they quite know what they were doing. I now have 2 phone lines open and I can't get my bill straight because I have asthma.... This really sucks man....

Several employees standing around not doing anything because the store was not busy but they want…read moreto charge $30 help me transfer data from old phone to new phone. Seems like custimer service should privide help for free since I just brought over 5 devices. I only needed help with 1 phone. This the reason we left Verizon, they have so many hidden charges and it all adds up. Do not recommend because their customer service is not there. There was an employee there that said T mobile charges for transferring data too. No, we've never been charged, T Moblie has always been very nice and helpful all for free. The reason we wanted to switch was to see if coverage would be better and that hasn't been the case. Coverage has been exactly the same.

Customer service is awful. Went in for an upgrade on a phone after having 5 lines with them on a…read moreplan and they told us absolutely not. Overall awful experience very poor customer service and wont even tell you "have a nice day" walking out.

On April 7, 2026, I went to Experimax to get a new computer. Landon welcomed me, and I explained I…read moreneeded an updated device for my tax return. Though my old computer worked, it was too outdated for the software. Landon had someone assist me in selecting a perfect match and arranged to transfer my data. I also mentioned I'd return for another computer for remote work. When I came back on April 9, Landon helped me pick a second computer that met all my needs. On top of that, he also assisted me with setting up my profile, making sure everything was personalized and ready to go. In the past, they even resolved a phone issue I had, showing consistent excellence. Overall, I've had fantastic experiences. The staff is knowledgeable, friendly, and makes everything seamless. I highly recommend Experimax! Thanks again, Landon

Staff is friendly and has always been focused on solving my computer issues as inexpensively as…read morepossible. I trust their recommendations! Joel

I bought a cell phone there. I was helped by Drey and J. Drey is the most patient and professional…read moreperson I have had dealings with. I would recommend him. There was a woman working there. I don't know her name but I don't think I would have purchased a phone from her. She didn't appear to be very professional.

Normally they have good customer service. I don't know what happened but tonight their customer…read moreservice was beyond awful. I lost my voice at my job and had come in to transfer my data to my new phone. The person working showed no compassion and expected me to squeak out what I needed instead of trying to accommodate my situation. He helped me with the data transfer and then I needed help with the phone trade that was supposed to have been processed with my online order for my new phone and then said they don't do phone trades. He also continued to act like my issues were not his problem. My mother came into the store and was appalled. He was brushing her off and she had to help me communicate with him multiple times I needed help with the screen protector. When we needed help with the adapter for the phone, he tried to sell her one of the more expensive ones in the store. In the end, we left extremely upset and my mom ended up having to call customer service for help. As someone who has worked retail over five years, I am extremely disappointed in the people who worked that night. I seriously hope they can get their act together.

Was at Verizon today and Damien was absolutely great. I think y''all sho give him a nice raise…read more Thanks you, Karen Beverage

The worst store. One employee to help several customers. Stop charging $10 to make a Verizon…read morepayment at a VERIZON store!

Great service. he's really nice, they fix your phone really fast and they leave them brand new. I…read morewent multiple times and it's the best shop to trust your electronics. 5 starts

I came here on a Sunday afternoon about an hour before closing, and got excellent service by…read moreMichael S. I wanted to switch over to Cricket using my current phone, and Michael helped me to make that possible quickly and smoothly; he helped me call my old provider and get needed information. I left Cricket with my phone working and a service plan that would save me $15-25/ month. I highly recommend this store especially if Michael S is working.

been there 2 times. 1st time, the kid had absolutely no knowledge of products and would not show me…read moreanything. I did my own online research then went back. 2nd time, we came to buy 2 upgrade phones and he said he was sick and would not touch our phones. Said come back tomorrow for another sales person. We will go somewhere else !!!!!!

Absolutely avoid at all costs. I asked them to replace my iPhone 17 screen with a new standard…read moreiPhone 17 screen. instead, they replaced it with an aftermarket, POS, non-Apple screen that is not only very faulty, but has seriously damaged the battery health of the phone. Upon request of a refund, the owner was nasty and refused to take any responsibility. please do not use this non-certified service as they will only make this worse.

They offered to fix my Ipod Touch Gen6, which needed a battery replacement. They quoted me a price…read morethat I thought was a little high, so I just decided to order the battery myself and fix it. Not too complicated, just hard to see everything without a good magnifying glass. Customer service was fine, and at least they offered to do the repair. I checked other places, including the Apple Store, and none of them wanted to work on it.