We stood around waiting an hour to be served, with no acknowledgment we were even there, only to…read morefind out they don't stock the iPhone with the amount of storage we need (pretty middle-of-the-road and not even the most storage available). It was supposedly ordered and was to be in within two or three days. It's been over a week, and the texts and messages left at the phone number the CSR, Mick, gave us apparently just goes into the ether, because he hasn't bothered to respond. At all. The last time we bought an iPhone at this location, the salesguy who sold it to us screwed up the transfer/download of the old phone's data so badly it took the geniuses at Apple two days to figure out what he did wrong and correct it all.

all you get is automated tellers and prompts bill keeps going up cant talk to a real person…read moreannoying as hell hard time paying bill over phone Jesus is this what America has turned into

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

I pay for unlimited data and it was fine until the last 2 months…read more last monthly April 2025 I had zero service for 14 days. at least 10 phone calls to get response my Netgear showed zero days left of data but I pay for unlimited it suddenly came on for a few days and finally IT. Ashley, spoke to me 2 times. they were supposed to reimburse me for 14 days no reimbursement. at least 10 more calls, NO RESPONSE11111 Now May and they charged me 130.00 and I have had zero service no return phone calls from billing or IT. at least 10 calls. Netgear says zero data again. I am reporting them to the Federal Trade Commission today also, the better business bureau I would not use them. i learned online that when Verizon towers get overcrowded they slow down or cut off brokers data first vs thier own direct. That is clearly what is happening and they just want take payment for unlimited data but it is not available. since they do not respond I assume they are not open for a business. they could be going out of business since they do not return any calls and keep taking my money. bad bad news. you can get verizon direct home internet as well as T Mobile.

BEWARE: FRAUD This is not a reputable company. Internet goes out and they won't answer the phone…read more Pretty sure they are stealing/misusing the internet access they sell, completely unreliable. Technical help and customer service are non-existent. I would say I don't know how they are still in business, but I do know, it is because they are thieves and do not provide the service per the contract that they promise. I have no internet (for a couple of weeks now) but they have my money. Stopped the auto draft of course but am finding it so unbelievable that they are getting away with this. The company is providing no recourse at all for blatantly breaking the contract they have with me. I will have to pursue legal action for breach of contract. Just to be clear, they have provided absolutely no contact, will not answer the phone and are not at the address listed on their website. WHATEVER YOU DO, DO NOT GIVE THEM YOUR MONEY!

Terrible experience in store. No wonder everyone is leaving Verizon. The manager, Sam, was very…read moredismissive and quite rude when I was asking him some questions. I don't recommend this store or Verizon in general.

They went above and beyond to make sure I received the best products with expert guidance for my…read moreneeds. Jevon "JV" was attentive and great with my 8 year old while I was able to focus and make decisions based on their recommendations. Employees whose names I didn't even catch came by to help too to make sure my daughter was cared for. I've been with Verizon for many years. I've had good and bad experiences. This was by far the best customer experience I've had on every level.

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

the lady that answered the phone was so freaking rude and there's constantly outages.read more

Xfinity has far too many outages to be a reliable cable and Internet company. I live in the Ashland…read morearea and we are down again today this time for 3 1/2 to 4 hours. We were already down this morning and these are only two instances where Xfinity has been out. There are still a lot of people working from home.

It has been since November 10th over 30 days and ticket number ECM0017694048 is not complete. I…read morehave exposed wires from the box that is attached to the outside of my house. This is a fire hazard. I have called every week over 10 times and get scripted information from the customer service representatives with no results. After the last call I was credited 1penny, yes 1 cent, .1 to my account. For what? I even went to the physical store and was told we only do sales, we can't help. Now when I check the ticket number on their website it states not available. When you need repair from Xfinity, they are the worse and just leave the customer hanging.

I had a security system installed in my house 25 years ago and it needed upgrading. I contacted…read moreABEC Security, and within two days of my call Sean with ABEC was at my house inspecting the system. He provided me with several options including a hybrid system that involves both wireless and hard wired contacts. The price was reasonable compared to other outfits, he was fast, and incredibly conscientious in terms of responsiveness. He taught me about things the new system could do, like call my cell phone to tell me when the system goes off, and provided me with a portable key fob that I could use to activate or disarm the system. Simply, Sean is a really nice guy, and very easy to work with. If I had a chance to do it all over again, I would again choose ABEC security.

I mean, wow.. Most people pay $30-40 a month for their security systems, this LOCAL company does it…read morefor $20.. this is the real thing folks. this company also does computer repair and TV systems, wiring, and surround sound. http://www.abecelec.com/