We had a good experience at Verizon. I went to get a new phone and switch on to my fiancés phone plan. The staff was really helpful with this whole process - they even printed off multiple plans so we could easily compare options and pick what was best for us. We were able to walk out with a new phone, a new phone plan, and a discount because I'm a nurse all in under an hour. It felt like they went out of their way to make sure we were getting the best deal possible which we so appreciated! read more

What a horrible experience. Our associate talked us into adding the Netflix/HBO Max streaming service to our line. She gave us completely wrong information and it really ended up being a problem. I had to spend more than four hours in the phone with Verizon and even had to drive back into the store. She was incredibly rude when I went back in to discuss the issues we were having and then had the nerve to blame it on me. The other associates in store were no better and didn't offer to help. The Verizon customer service representative told me the store was wrong and gave us bad information. To make matters worse, we can't get off this plan for a month even though it has been cancelled. Stay away from this store and don't sign up for any of their streaming services. read more

I came in Friday January 3rd to order a replacement phone because my phone was broken. A young lady "helped" me... turns out. The order was never processed properly, and it was canceled today is January 7th... IM just now was able to get ahold of someone to help fix and replace my phone. With the call center after being on the phone for 2 hours.. No thanks to this store.. they added more stress and was no help. Not to mention when I first walked in everyone was just sitting around. I would not recommend coming here if you need any type of replacement done. read more

not enough bad to say about Verizon. after being lied to for several weeks, they won't refund me for my cancelled order despite never having fully switched to Verizon. avoid being a Verizon customer if you can. this location is no help and ignore anyone that's not a sale. read more

Jonathan nos recibio como un ángel , excelente servicio me encanto , sus precios , su ambiente todo estuvo de lo mejor

Nelson at Verizon provided exceptional service, guiding my mother through her Google Pixel purchase. His patience, kindness, thoroughness, and willingness to ensure she understood the phone's features were truly appreciated. Thank you, Nelson! read more

First time ever to have a great experience at this location! I was dreading going here due to past experiences. Well organized, helpful staff! I had an appointment to swap out old phone. I did not have to wait, ample staff. Nice "stations" to sit and have a good one-on-one with tech. Johnny was the technician. He was very patient with explaining everything involved. This has become a great store! read more

This store is an example of why customer service is challenged today. I am in town for a conference. Did not realize that WiFi access would be limited in my meetings, so I thought, I will purchase a hotspot. It was going to take a couple days from Amazon, so I decided to go through Verizon and pick up at a local store. Checked inventory. Order placed, waited. Twenty-four hours, I still had not received confirmation that I could pick up my hotspot. So I called this local branch. Who knew that a phone company would not answer their phone. NO ONE ANSWERS A PHONE AT THIS STORE!!! It would ring up to Verizon. After spending 45 minutes on the phone no one could answer my question about pickup or contact the store. Finally, I just made an appointment for the next day, because of course you have to have an appointment. All they had to do was put it in a bag. They did not have to do anything else. It is a hotspot. I added to an account with other hotspots. No one could be bothered to scan it and put it in a bag. When I walked in, there were three people not with a customer. In 48 hours, no one could be bothered to put it in a bag and scan the bag. What? read more

This store has a friendly staff and great service. I love the set up and comfort as well. At times the wait can get long but if you don't go at peak times you can usually be in and out. Just like any store the staff will try to encourage your purchase but they are far from pushy. I've had many phone companies and Verizon seems to have the best service read more

Verizon - Mobile Phones Near Me - Richmond Heights, Missouri

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Sooo Verizon wants you too make an appointment even when there is no one in the store..... we walked in there was no one at the door... the business does NOT say they are appointment only. But when you walk in they are doing nothing... literally one employee was talking to his girlfriend on the phone!!! They will spend 30 minutes explaining what you need to do to get service instead of providing it. So Verizon approves people stealing time clearly instead of making money which is what I though a business was all about. I guess we need to stay away from people who don't care for their customer base. UNFORTUNATELY THE LOWEST I CAN GIVE IS ONE STAR!!!! read more

I think this Verizon store gives old phones repackaged and says they're new. I got a "new" phone from here that was mispackaged when the clerk opened the box. Get your new phone from Apple or a different Verizon store. read more

Lauren A @ Verizon: I got your form completed but there is no email to which to send it. There no phone to which to text it. Basically at this point it is another useless contact on this unbelievable attempt to resolve my issues with Visible. All I want is the $40 that should NOT have been debited from my cancelled account! Barbara Higgins 314-330-3164 read more

I have never been talked to like that in my life. Their customer service was horrendous to say the least. The employee ended up raising his voice and was cussing at me. I have never seen anything like it. "Like I just said sir, your name isn't on the account. How many times do I have to f*cking tell you?" read more

Customer service (which is the only thing that matters here) leaves a lot to desire. We have been here more times that I'd like but what're you going to do, in previous times have been okay, you have to wait but you see every one busy... This last time was the worse, there were 4 employees working, taking care of 4 customer, one of them "(?Crissy, "blonde" lady) finished, checked us in and said "one of them will take care of you" and literally went and sat down next to the other employees to talk to him (who was actually working) and the costumer he was taken care of. I mean you won't help us and rather you will go and sit down and do literally nothing?. What kind of service is that?... at least go to the back so we can't see you... After that Alicia was nice and followed up on us to make sure everything was working. read more

I tried to get a replacement phone yesterday at this location 1030 S Brentwood Blvd, Richmond Heights, MO 63117 and had the worst experience and still no phone. Now I'm going to have to go wayyyyy out on Florissant to deal with our business account specialist who truly is a real professional. I went in the shop was told I had to be signed in, did so and while waiting for my turn this blonde woman walks in and immediately gets help no sign in or anything. I said something about it and another customer said the same thing happened to them, just straight up ridiculous. I Never will darken their door again. If you are black or have a business account dont even bother going to deal with them. read more

FRAUD ALERT! Today I went into the store to purchase a phone. Toni assisted me with the purchase. When I got on my Verizon account Toni took it upon herself to add $150 a month in added features to our phone including extended warranties and home warranties. None of which we requested. Be aware of their fraudulent practices! read more

My fiance and I went in on a Sunday afternoon looking to get information on possibly switching from AT&T to Verizon. They were decently crowded but we were helped quickly. And I must brag on Jairus! He was so extremely helpful and very easy to work with. He did whatever he could to get us deals. I didn't have my wallet and the phone was going into my name so we told him we would back. We were back in the store maybe an hour later, Jairus spotted us and greeted us both by name. That truly means a lot. We ended up switching carries, two new phones, and two very very happy customers. Thank you Verizon and a very grateful thank you to Jairus! read more

Did you know that if Yelp removes your review for theoretically violating terms of service, it also removes all the compliments you received for said review? It's true! I guess I'd better make sure this review is sparkling and TOS-approved, then. Good thing it's easy to do for this Verizon Wireless location, because the associates there have been fabulous. I woke up last Tuesday to find that my Droid 3 wouldn't work. No cell. No wifi. No texts. Nothing. So after a day of running errands and NOT TWEETING, I popped over to the Brentwood Verizon store for some advice. The Motorola rep was there, so he fielded my questions for the next two hours and tried everything. Seriously, he looked up a bazillion things, called other Motorola guys, helped me transfer everything off of my phone so that he could perform various resets and more. He had to head to an appointment at another store before the final reset of the day was finished, but he left me his name and email address and asked me to let him know the outcome and ask more questions if I needed to. I continued working with a Verizon rep on the various resets before I left for a previously scheduled appointment. I realized later that evening that my phone still wasn't proper, so I returned to the store, where the folks there immediately ordered a replacement phone for me. No hassle, no charge, no problem. The phone arrived two days later with easy activation instructions, and I was golden. My previous interactions with this particular Verizon store also have been good. Two years ago, I had trouble with a previous phone, and the store walked me through some easy steps to fix it. Before I had landed at the Brentwood store, I had tried other Verizon locations, and they just weren't as friendly or as thorough. Now I won't go anywhere else. read more

I have been in this store a few times over the years and generally had a really long wait. This time I needed a new phone and ordered online for pick up to try and avoid that. When I walked in there wasn't a friendly welcome like usual. I told them I was there to pick up and there was no one else in the store but the girl who had called me and told me to talk to her when I got there told someone else to help me who just talked to her coworker the whole time like I wasn't there. She handed me my bag and said, there you go thanks and started walking away without answering my questions about the trade in process. Another weird thing was I had to sit on Brentwood Blvd before pulling in because a group of people were standing in the parking lot entrance filming a video. They finally moved out of the way so I could pull in but were also standing behind my car when I left as well and had to wait for them to move. They had a large van in the parking lot and none were wearing Verizon shirts so I'm not sure what was going on but the employees didn't seem to care that they were blocking most of their parking lot and it was making it hard for their customers to get in and out that afternoon. read more

My husband and I went here to upgrade my iPhone. First of all the employee we worked with was very nice and patient considering we had our munchkin with us. That being said she also messed up every request I made. I asked for a particular type of screen protector for my cell, she put a cheap protector on my phone and the one I specifically requested on my husbands phone. (And we have two vastly different phones). Then we also made an order at the store where I specifically requested a particular color for the item and my husband requested a different color for a different item that he ordered as well. We told her multiple times which ones we wanted and yet we found out later that she messed those up to. We called Verizon about it.. Nothing they could do until the order had arrived and then we would either have to run an exchange in store (if they even have the item stocked) or wait 2 weeks to send it back, process the return, and have the correct order shipped out. So I would suggest not ordering anything at the store unless you triple check it first! Also make sure they are actually paying attention to you. read more

When the store manager is unwilling to work with you, and you call 1-800-verizon and they tell you that the store manager is telling you a different policy than what they usually do, then you know there's a problem. Time to get a new store manager. Also, wait time here is usually slow. read more

Went with my boyfriend to try to find out information about upgrading his phone. This place is like a dungeon. A cellular dungeon. The store is dimly lit and very dull and uninviting. It felt even more like a dungeon since we didn't get a signal in the store, nor do they offer any sort of free wifi network. I've only ever been in AT&T stores and I'm used to brightly lit stores with popping colors and TV screens; the stores bustling with life. Not that AT&T are without fault (cause they're the devil, too) but at least their store experiences actually feel like a tech store and not a social services office. Anyway, we had expected a wait (since I've been to cellular stores before) but definitely not the wait we had. There were at least 15 people standing around and sitting on the floor, since there are only two ottomans in the place that seat maybe 3. We arrived around 6:30 PM, admittedly sort of late for a store that closes at 8 PM, but what can you do. It appeared that there were only 3 employees available to assist customers, and one was the guy walking around with the tablet managing the queue the whole time (I don't think he was assisting customers, leaving 2 for the 15 of us standing/sitting around). To be fair, he was the most pleasant experience of the trip and was very friendly and kept the customers informed of their position in the line. A bit different than my own AT&T experience where there's a big ol' TV with everyone's name in order, but what can you do. When it was finally our turn, the agent who spoke with us was not entirely friendly (not entirely unfriendly, either, just... there). We weren't able to get much done since my boyfriend forgot to ask his dad to be added as an authorized account holder (whoops); I guess maybe it would have been nice if the check-in guy asked us to make sure beforehand when we told him what we had planned to do, but I actually knew it was going to be an issue and thought my b/f had set everything up. His bad. Also, I'm pretty sure the agent didn't give us the correct information and his answer may have been biased by his interest in selling us a device. When I went to an AT&T store afterwards, the agent there told me that the guy at Verizon was FOS and we should have no problem doing what we wanted to do without any repercussions. Now I have to either call Verizon or maybe hit up the Verizon subreddit which has some employees who might know what they're talking about. Thankfully my b/f doesn't make a habit of upgrading his phone very often so we won't have to head to this place ever again. read more

This place was clean and the workers are very friendly. I was in and out of there with a new screen protector over my phone in less then 10 mins. There were several people in there so I thought the wait would be long, but it wasn't. I had 3 different people want to help me, which is nice, especially when I have gone to a Verizon store before and been searching for someone to help me. The gentleman who helped me, also showed me how I could register my equipment online in order to get free covers in the future if it broke again. It would have been nice to know that when I had bought the original one, but no one shared that information. I will be going back here for all future cellular needs! read more

Went in today with a problem with voicemail. I had recently purchased a new phone and my Visual Voicemail wasn't working. Tiffany helped me and we worked with tech support together until the issue was fixed. Tiffany was very helpful even though my visit wasn't about making a purchase. I really appreciate that. Thanks! read more

0 i started service with verison last dec amada helped me 1 phone 2 taplet 85 a month my first bill 155 my second bill 135 third 135 fourth 135 i yalked to store maneger shesaid from now on my bill would be 81$ an ill get a rebait next bill 155 no rebait if your thinking about verizon dodnt im 65 retired they stole atleast 60 bucks a month they owe me 350$ an a 300 signing bounus $650 dollers theystole from a sinior citizen verizon call i have appiontmet the 15th at ATT read more

I have used this store before for new phones and service. Never very happy with it. Usually have a long wait. Today I actually made an appointment to go in. I planned to buy a new iPhone. Waited 20 minutes, still no service, so I left and will take my business to another store. Don't waste your time going here read more

I purchased a Samsung Galaxy S9 at this location one week ago. Most of their phones have no price label or any other information associated with them, so I had no way of verifying the information the salesman told me. Then, he insisted on selling me a screen protector for $50, which cracked when we applied it following the instructions. Based on the reviews ON THE VERIZON WEBSITE (https://www.verizonwireless.com/products/zagg-invisibleshield-glass-curve-elite-screen-protector-samsung-galaxy-s9/), most customers have had this issue. No wonder they let you apply it at home! I went back to get a refund, and they told me they could only exchange it for the same product. Totally unhelpful. The extra star is for the Verizon customer service rep, who refunded my account and was incredibly pleasant and efficient about it. Bonus points for her over-the-phone side-eye at the store. read more

Went to the store for a replacement phone. They sent it to the wrong address. Upon returning to the store for an explanation, the manager (Tyrone) claimed that they could not tell which address they had shipped it to in their system, that this was FedEx's mistake and problem, and that there was nothing they could do. I was sent packing with a tracking number on a Post-It accompanied by a snide and pretentious attitude. After calling Verizon customer service, I found out this was all BS: they could see the address at the store, they most likely knew they sent it to the wrong one, and then lied to cover their mistake and avoid responsibility. There are other stores with more responsible managers, I'd suggest one of them. read more

The worst! Go anywhere else! The bottom of my shoe would have been more helpful. This experience made me want to not even have a phone. The people working there have no idea what they are doing. There are several Verizon wireless stores in this area. Go to a different one. read more

I really hate shopping for cell phones, and I've never had a positive experience at this store. Then again, the Verizon store on South Kingshighway is significantly worse than this one, so it's all relative I suppose. The only positive thing I can share is that you will be waited on quickly if you go on a weekday evening. read more

We always say we are gonna go to a different store because the service is terrible here , but we try and give them another chance. Not only is the wait always ridiculous, but the employees are extremely rude. Even managers. This last time I had to be on the phone with a verizon person, & deal with person in store, & the employee on the phone was shocked at the extreme rudeness & even reported them. I would spend my hard earned $ elsewhere read more

Reasonably fast and super polite service. With all the confusing and frustrating issues with customer service over the phone it's nice to go into a store and have someone explain everything and help you find the best deal. I've interacted with 3 employees there and all were very friendly and helpful. I've had to wait but never longer than they said. read more

Best Verizon experience ever! Katie did everything she could to provide us with excellent service and took care of 3 phone upgrades in an hour. She took the time to review our account for all eligible discounts so we walked out with a fantastic deal. read more

Received two new Google Pixel 3's, which have a will documented Call setup issues. Called Customer Care and they said go to a VZW store for new phone replacement under the Worry Freee Guarantee. Went to this store and Rep Ayat said they do not replace phones covered under the Worry free Guarantee. Rep Ayat said the store would not replace the phones but she could order new replacements to be shipped to our house. Verizon shipped USED phones as replacements for our NEW phones. Called Customers service, they said Ayat should have given us NEW phones at the store. Ayat ordered replacement phones under Certified Replacement rather than Worry Free Guarantee. Both Ayat and store manager have a training problem I can see why the store has POOR customer service ratings. read more

We got amazing service there. The staff was knowledgeable and kind. They assisted is in the purchase of a new phone and even called Apple, to help us setting up read more

If I could leave 0 stars, I would. I was lied to by an associate there about promotions they were running. After trying to rectify the issue with customer service SEVERAL times, I was told I had to deal with the consequences. Finally, after switching and paying my final bill, I was told I still owed the promotional balance they had given us to trade our phones in because we had not kept our service for 6 months. We will NEVER be Verizon customers again. read more

Thanks to Patricia. She replaced my cracked tempered glass screen protector. It was past the 30 days from when I bought at this location, but she gave it to me free! Very pleased! read more

Liars! It isn't what they say..... It's what they don't say. I'd stay away from Verizon and go with ANY other provider.

slow. I really think all cell phone stores are too slow, though. I either go in and theyre super helpful, or I have to wait forever and the employees seem put out. read more

I've been in the store a few times, and have had generally positive customer service experiences. However, today I was assisted by Glenn and his customer service skills were seriously lacking. He was rude and condescending and acted as if he had much better things to do than assist me. I finally just left (as all the other employees were helping others) and will go back to be helped by someone else. read more