Verizon is the absolute worst in customer service and the worst as a service provider. I have been trying for 2 years to get this phone to work correctly and Verizon blames Samsung, while Samsung blames Verizon. 3 times in the last 2 weeks I have spent a minimum of 3 hours straight with a Verizon rep. and they have improved nothing!!!!! Check the statistics the other guys are all within 1% of what Verizon says they give us and the cost is WAY LESS. If you read any negative reviews...and there are plenty, and you sign on with Verizon then there is no one to blame but yourself for the crap service you get. If everyone drops them WE, the people can bring them to their knees. All of my problems are too many to list all of them. read more

I have been with Verizon for years; till now. We no longer have reception at home. It is now considered a fair or poor cell service area by the major carriers. Why, but oh well. Verizon has a cell booster for sale $349; Sprint gives you a booster and less cost on their phones and most likely our plan. Oh, and they also pay off any contract you may be counting down. read more

Scammed by a visiting sales rep, and now I am being charged for installation equipement that not only I did not order, but had no idea I was being delivered. WATCH OUT! read more

Me: Can anyone help me with getting my basic phone upgraded with another basic phone? [There's like 5 guys standing around, one of them directs me to the guy who is standing at door....] The guy comes around, very sad looking since I am looking for a basic phone. Him: After mail in rebates its $49.99 (for the phone I want) Me: It shows as Free online Him: In store prices are different Me: If I buy online, would the store help me transfer my numbers? Him: That will be $20 ====================================== Later that day at the Costco kiosk: Me: I would like to upgrade (shows the same phone that I saw at the VZ store) lady: That will be $0 Me: Can you transfer my numbers? lady: Oh, you can backup your numbers wirelessly using this verizon feature and just download to the new phone. [Hmm... $20 at the store, and they didn't even tell me that there is this free feature?] Me: Great At costco, it also comes with extra warranty, easier returns AND a free car charger, leather holster and ear phones! =================================== I guess you can go to the store if you want a smart phone that costco does not carry. Oh by the way, I have been a VZ customer for the last 12 years straight. The dumb sales guys does not even care I am sure about things like that...... read more

BITTER! BITTER! Nice big store, but shady workers.. they add random charges like a $20 early upgrade fee and not mention it at all.. oh and by the way.. my phone doesnt come till 3 more weeks because it is backordered.. and why has verizon been sending me texts telling me im ready for an upgrade for the past month.. i smell shady shit.. shady.. u better know my ass is going to be there on monday creating fire.. im super mad! i feel cheated and i dont like to be cheated on! IM SO BITTER BETTY! read more

My phone's battery went bad and when I got my replacement, I discovered the replacement was defective as well. It wasn't just defective in one way but many. The service kept going on and off literally by the second, the battery said it would last 4 hours from a full charge, and the phone got incredibly hot. I spoke to someone on chat first, who was doing her job as best she could, but offered no good solution as I needed a phone today. I took both my old phone and replacement into the store just to have the store employee tell me that a 4 hour battery life on a replacement phone is to be expected because it's a refurbished phone. He did agree that it was defective since the service didn't work, but offered no apologies. He said that I'd have to wait for another replacement and send the previous phones back in separately. I made it clear on Monday that I had to have a working phone by today, as I have phone meetings all week. Again, no apologies or attempt to right the problem. I contacted Verizon through their chat feature again to ask where I can file a complaint. He tried as best he could to find out where I could file a complaint, but was ultimately unsuccessful. That's right, Verizon makes it impossible for even their customer service agents to find where to file a complaint! I've never been so upset with a company in my entire life. I've been a customer of Verizon Wireless for at least 15 years and it's very apparent that I'm not a valued customer. read more

Trying to buy a new phone at full retail price? Don't bother wasting your time here. I have an unlimited data plan from years back and don't want to give that up by entering a new contract- so I now pay full price for my phones. It's never been an issue before, but after calling this Verizon store today to see if they have the new Samsung in stock, the gal on the line said they did...but wouldn't sell me one without a contract. And if you're wondering, it's an individual store policy, not Verizon's. I'm a stickler for customer service above and beyond all else so when you make it clear you don't care about your customers, that makes it pretty clear to me that I don't ever need to return. Lucky for me, Redwood City Verizon is happy to sell me the phone, so today, and moving forward, my husband and I will be taking all of our business there. read more

Verizon, shame on you! I went to your location on Memorial day as my Iphone 5 had water under my screen, your sales person could not get me a refurbished replacement, have my phone fixed or even have the phone number reference the incoming calls to my house line. What your sales person could do for me was to sell me a new phone and even the lower quality phone I reviewed, you were still going to charge me for an upgrade. Where is your customer service and adaptability? Why are you forcing people to go on a one or two-year contract versus month to month like your competition? I gave you a 2 versus 5 because you lack integrity. read more

Worst customer experience ever. Pushy sales people with poor customer service skills. I will not return to this store in the future. Kris convinced me to buy two glass screen protectors for my iPhone6+ and iPad Air2. I paid $80 total because I was told they work better (vs $30 on normal plastic protectors which I had no problems with in the past). However, I noticed these glass protectors cover the front camera lenses and compromise the quality of the camera. I brought them back to the store. and was told they don't take returns. Kris flatly said the front camera on the iPhone is normally bad (he blamed my iPhone - which I bought from the same store! - instead of addressing the screen protector...). This return policy was not made clear to me when I purchased them. Mona (if I have her name correctly, she has long black wavy hair) is another employee I talked with. I explained that my front camera's photos look blurry and unclear because of the glass protector. I even compared my camera with that of the sample iphone6+ in the store to show there is a difference in quality. Mona saw the difference in quality. However, she could not explain why that is. Instead, she went on emphasizing that the glass protector is like spoons and forks and once they're used they cannot be returned. She even said that Verizon would not carry this product if a lot of customers had the same experience as me. Very poor customer service skills. So, it seems like this store pushes products with bad quality and refuses to take them back. Instead of acknowledging there is a problem with the merchandise they sell, they put the blame on the customer. I eventually took off the glass protector at home and my iPhone camera looks so much better without it. I am a customer who is unhappy with a purchase. Stop pushing bad products and hire better sales associates who can handle situations like this. read more

I had a great experience here in activating my phone and choosing protective accessories. This is a well-run Verizon store.

was not satisfied with the service at all. I didn't not feel welcomed or appreciated as the customer you know. I will not be going back :/

I am not easy when it comes to write a review when it comes to cell phone companies and their representative stores, but my recent experience with this Verizon store and particularly the associate that assisted us, Spencer, was a five star one. He is probably their top notch employee, very knowledgable on the subject, polite, and not pushy at all when it comes to make a sale. Spencer will give you alternatives, and generally will try very hard to get you the best deal. He can hear all you have to say and politely explore all the options. He takes all the time you want. Knowing myself being a hard customer to deal with, I found Spencer to be a gem of an employee in this store and hopefully to stay there for some time! What a great experience. Oh I forgot to mention it was my son's phone. read more

THE WORST CUSTOMER SERVICE EVER. I HAVE NVER WALKED INTO THIS LOCATION AND HAD A GOOD EXPERIENCE. I walked in at 2 PM. I was told it would be 10 minutes. She took my telephone number and I sat to wait. Why was I waiting, there were at least 5 employees sitting in the front of the store talking. There were no other customers. Finally a nice young lady came over and did not have my information. STAY AWAY FROM THIS PLACE IF YOU KNOW WHAT IS GOOD FOR YOU. read more

Worst plan ever! ONE TALK is an absolute joke. Completely messed up our system and we tried to go back to our old system and they disconnected our number accidentally. We do not have a business line anymore right now and have not for several days. Talk about being out of business! They are scrambling to get our number but nothing yet. Most of their reps have attitudes and also do not have a clue on this system even though they act as if they do. We are not happy with this at all. Would like to what experiences others are having with ONE TALK. read more

Samsung Galaxy Tab 10.1 tablet, OH HOW YOU WERE A MISTAKE. #wannathrowitoutthewindow #verizon

the worst of the worst. we have a verizon business account. i walked in with the secret 5 digit password, the ability to log in to myverizonwireless.com and a credit card and they would not give me the authority to upgrade my phone. they were unable to transfer the old contacts and sent me to the apple store. from there i spent another few hours on the phone with the verizon rep - who also didn't believe i had teh authority to upgrade despite the fact i had the passcode, could login to their webdsite, and had the billing credit card - as well as the phone. all they can say is "that's the way we do you". avoid verizon business accounts, like te plaque. btw - i never got the rebate from the iphone i purchased in the other review on 3/4. read more

Verizon never has the cheapest plan and they will nickel and dime you to death. I finally switched to a new provider on 7/5 and they billed me for the rest of the month. The rep explained that it's just the policy to finish out the billing cycle when a plan is canceled and refused to refund me for the days I had no policy with them. Awful company policies. read more

This was one of the most efficient stores I've been to. Although we walked in and there were a bunch of people, I was able to get a one-on-one with an associate within 2 minutes. She efficiently answered all of my questions without any sort of run-around an the one she wasn't so sure about she quickly ran to someone else who knew the answer. If I need anything in store, I'll probably make the trip here just because the experience was so good. read more

My experience has been different from everyone else, it seems. I visited the store twice. First time, I bought a Droid and switched from T-Mobile to Verizon. I then came back several weeks later to add my fiancee to my account. Both times, our experience was beyond excellent. I dealt with Brittney each time. She was knowledgeable, timely, polite, and took care of everything for us. I am now a happy Verizon customer, thanks to her and the team at the Bridgepoint pkwy location. read more

The worst!!! Left after they continued to charge for more data, even though I kept upgrading to more. Three months later I receive a bill for over $300. I was told I hadn't completely closed acct. Why not contact me after the first month? They sent the bills to an old, no longer used email. But I receive all my bills while I was with them to current email. I receive past due bill to current email. Still had to pay because I hadnt updated my info and delete that old email. The worst!!!!! read more

Okay I said its one star. I still shop there because its the only verizon store near me. BUT I hate it! Everytime I have gone in there they have either lied to us about the terms and we find out later, lost my pictures and or music in transfers. They have caused me such grief its unbelieveable and there is not enough space here to document all the ugly stories I could tell. I still shop there because I have verizon but I am extremely cautious and you should to. read more

This guys suck at their job, i very specifically told them to change the address to send my RMA phone and they still send it to the wrong address. I found out 2 days later after wondering where my phone went. Also the lines here are always long and horrible at keeping your place in the line, they usually check you it and say it 30 mins you can helped. SO after i come back 8 mins later to check on my wait time they didn't even put me in the system so i have to check in all over again and wasted 1 hour just standing around there ( they don't have much seats anywhere) to get helped... not recommended place read more

They will only be helpful when they want to make the first sale. I wanted to swap out my iPhone 6+ to the iPhone 6 and had to go to the store a couple of times, and then talked to a couple sales folks on the phone who promised to call me back and never did. Still saving for the call back to see if they will swap it out. Just horrible. read more

I wish I can give them zero very unprofessional way to serve & talk to costumers first I wait more then 30 minutes for exchange my Bluetooth headset then they told me they can't find I purchased from them really I have to go back home & finally I found bill of purchase now I have to go again and wait for 30-40 minutes for my turn look like Verizon is down hill &'San Mateo branch should be closed read more

So I went into the Verizon Wireless store in San Mateo a few weeks ago. To my surprise none of the friendly faces that normally help me out were there. I am long time Verizon customer I have been with this company for over 9 years. I have always received excellent and superior service from this location over the past several years. UNTILL NOW!!! I have a 2 line family share plan with a lg voyager and a motorola sliver. My contract was up on one of my lines but not on the other. The guy that was helping me out didnt seem to know what he was doing, so he had to have the lady manager come over to help him. She did not have a very nice demeanor either. All I wanted to do was get 2 new phones, and considering I have been such a long time loyal customer that pays $150 plus each month you would think they would help me out. But that is no longer the case. I don't know what happened to this store or Verizon Wireless's customer service in general, but it is now HORRIBLE, considering the staff could not help me out I decided to pay the cancelation fee and I ported over to AT&T. I love my new I-Phone!!! read more

If I could give zero stars I would. The personnel in this store are rude and incompetent. My daughter went in to activate a new phone and the "do it yourself" process took the employee over an hour. When this phone crapped out (2 weeks later), same rude treatment. Then to top it off, the replacement phone was sent to the WRONG address! Avoid this store, go to the Verizon store in Redwood City, the staff actually knows what they are doing and are much more pleasant to deal with read more

The WORST Verizon company owned store ever!!!! The sales person did not know what he talked about and tried to sell me a phone I have researched for months and he had a little knowledge about and gave me information out of his A**. Will never come here again and will buy from customer care over the phone only! read more

Went to the store as a long time customer. Told it would be "5-10 minutes"--was 30 minutes. Then they said I can't trade in my phone which was different from what they told me on line. I totally recommend you avoid this store read more

I've been a loyal Verizon customer for 4 years now, the plans aren't to bad, the network is awesome! No Roaming here! But if you have to go into one of there stores, DO NOT GO INTO the Bridgepoint store in San Mateo. RUDE, Don't know what they're talking about, unfamiliar with there own logistics. CASE 1: Went into the store to try and get a discount, becsause a discount is offered through my wife's work. We just had to switch into her name right! Wrong! The store clerk didn't tells to wait at least a week after our billing cycle ended, or at least back dated the bill. Yep you got it, $200 plus or current bill. They basically treated this like a new account, charging us a month in advance, and even applying a payment on a wrong account makeing the previous account past due(Never Been Late on a Bill till Now). Hell if there were going to treat us like NEW customers again I want gotten new phones again. GO TO A DIFFERENT STORE, maybe the Burlingame store, I've been there a couple of times, TOP NOTCH !!! read more

LAME! I was in the store for almost an hour just transfer my son's line from my ex-wife's account to my own. AND the butt-wound totally screwed it up, put my son on a 500-message plan (which totalled almost $300 in text-message charges), didn't transfer usage controls. I've spent another hour on the phone to get that straightened out but I still don't have usage controls. Thanks a lot Dick. You're a prince. read more

I am drafting this on my iphone and I have never been more proud to be an AT&T customer. Clearly all of the positive reviews on this store were written by embarrassed employees. I have been here so long...i'm still in here writing this review after having signed up for yelp and confirming my account. You would have better luck ordering a side of fries here than getting a phone. Can ya hear me now? You guys suck! read more

This is the worst location to do your verizon stuff at. Rude employees, really slow customer service, always too busy. I'm glad I paid off the rest of my balance yesterday and finally closed the account. Sprint is much better service wise! read more

Excellent customer service at this store!! One of the most pleasing aspects was how well the associates cooperated and worked together to ensure the best customer experience. I didn't have to wait long at all -- my first visit on a Thursday at 1:30, I waited 15 minutes. my second visit on a Saturday at 10:30, I didn't wait at all. I went in there, already knowing what I wanted - an older keyboard phone, which they understandably didn't have in stock, so it was delivered to my home the next day, and I came back to the store for a second visit to activate. I am probably moderately tech savvy, so even though I knew what I wanted to buy for a phone, I also wanted an opportunity to learn more about other products. I had two different sales people -- Carlos and Jessica -- and both were very patient and very knowledgeable and helpful. They explained the plans, the options, with the depth and specificity that I needed, and they even helped me prepare the mail-in rebate. As a direct result of their professionalism, I ended up buying a tablet and a hotspot, too! I am extremely happy with the service I received and the purchases I made! read more

I have been to this store 3 times (I know, I know...why do i keep going back) and every time the service has been terrible! Is it not enough that Verizon forces us to buy crappy cell phones at ridiculous prices (that only last a year), but they have to find the laziest, rudest sales people to sell them to us? Uggh, just thinking about having to go to that store for any reason puts me in a bad mood. i know I have to set aside about 2 hours for a transaction that should take 10 minutes. If I could give zero stars I would read more

Friendly staff that answered all my questions. They were not pushy and I am now the proud owner of a HTC thunderbolt.

Went a couple weeks ago, was interested in getting into a family plan.. I was not looking forward to it because they have such bad customer service.. I've been ignored too many times when I walk in, but in always seem to come back. I was immediately added on to the wait list and was helped in about 10 minutes.. I was helped by Cartier.. Let me just say that she is awesome. I was able to get the family plan, and we went home with a galaxy tab, iPhone 6 and a lg g3. She's super patient and very knowledgeable on the phones and plans. We're very happy with the phones and the plan we got.. Thanks Cartier!!! read more

I got a "Smartphone" and could not figure out how to use it. I went to the store and a man called a "device specialist" was sent to help me but he seemed either in a rush to be doing something else or just couldn't relate to a person who is tech challenged like me . I then went online and registered for a workshop to learn the phone. When I went back to the store a woman named Heaven was there to help me. She was wonderful and very patient. She showed me what I wanted to know and then had me do some things to see that I knew what to do. I suggest that if you go to this store for any help with your phone ask for Heaven. Especially if you are over 70 like me. read more

I'm reviewing Terrence Rugg, the manager at the 817 1st Ave store in Seattle WA. I went in because my Samsung phone, which I bought there, had gone completely blank and inoperable. Terrence got it up and running again, which actually took a bit of time and patience, since the system kept turning off when he tried to key in the codes. But it worked and then I asked a few more questions. For the next hour he helped me personally, to get more out of the phone, download music, save data to a SIM card (which he gave me for free) and much more. This is the kind of customer service that is pretty hard to find and it will keep me on the Verizon plan for a long time. So if you need help with your phone, he's the guy. read more

If i could put no stars, I would. Worst place to get any kind of Verizon service. It took me 3 hours to upgrade to an iPhone, half the battle was getting somebody's attention. Went in today for a simple phone check. My name was on their waitlist "board" for 45 minutes (while they assisted other walk-ins) for the girl to tell me I should go to Apple next time.. Thanks chick, I will.. It'll save me sanity.. Don't go, not worth your time!!! read more

My last visit was well worth the wait thanks to Tiffannie, Verizon sales person extraordinaire. She is knowledgeable and professional; she is personable and thorough, but most importantly, she was creative and determined to provide the best service and pricing. If you are going to this Verizon store, work with Tiffanie White--you will be in good hands. (If the wait to get help wasn't so long, I would have given 5 stars) read more