This review pertains to Verizon Home Phone service which I purchased at the local Verizon store on El Camino Real in Santa Clara. I've had the service for six months and it's absolutely and totally abysmal and unacceptable! I had a Comcast bundle previously and the voip phone service worked very well. The problem with Comcast is it's way too expensive ~ $260 per month! I dumped everything from Comcast except the high speed Internet. Since I have a Verizon cell phone I thought getting a home phone from them would be a good idea. I was completely wrong! Verizon Home Phone is unacceptable because: 1. Does not support nomorobo so ALL annoying telemarketing calls come through - at least 10 per day, everyday! 2. Voicemail message indicator does not work - it's on flashing all the time even after explicitly attempting to turn it off from voicemail! 3. Service is unreliable - often rings called number - silently answers so called party can hear me but I can't hear them - have to hang up and try again and sometimes again ... :-( 4. At least 25% of calls have loud static/white noise in background making it very difficult to understand the called person - again have to hang up and try, try, try again - this is really pitiful service!!! 5. Periodically the T2000 box gets confused and has to be power cycled to re-establish the connection. 6. T2000 box does NOT come with the necessary antenna to receive a strong signal. The antenna is an optional, extra cost item. This is utterly stupid on the part of Verizon. 7. Comcast and Spectrum both provide e-mail transcripts with attached audio file for all voicemail messages. Verizon does not! 8. When calling a party, Verizon service is EXTREMELY SLOW and often takes 20 seconds or more before the called number rings - and sometimes it NEVER rings. Once again - hang up and try, try, try, try again. DO NOT UNDER ANY CIRCUMSTANCES SIGN UP FOR VERIZON HOME PHONE SERVICE. It is a very, very poor value and you will be highly frustrated and disappointed with it. I just signed up with 1-voip so hopefully they will provide much better service. read more

Good, Quick service. I went the first day, Iphone 6 Came in. Walked in at 4:45Pm and was out in 20 Minutes, activated and ready to use. read more

Hi, I was waiting for iPhone7 launch. As soon as it launched I went to Verizon El Camino Real store to switch my account from Corporate AT&T to Verizon(personal) as I heard from my friends that Verizon has Good service and signal all over USA. This is the first time I was buying an IPhone so didn't know much about it and what are the terms & conditions. I met Mr. Stephen Xie(Solution Specialist at El Camino Real, Santa Clara Store) . He described clearly what all documents needed & when to come with all documents. I went there for pre-ordering iPhone7. Mr. Stephen Xie helped me getting the line setup,activating my new iPhone, porting my number from AT&T to Verizon. I would like to give a big thank Mr.Stephen for helping me a lot during this & happy to be so far a Verizon customer Great Job Stephen!! Appreciate your help Thanks Partha read more

Let's put it simply: I'm hard on my phones. I can't even count on both hands how many phones I have gone through in the past four years. It's slightly ridiculous, but I swear more than half were not my fault. Some have been lost, one went swimming with me in Mexico (darn water taxis), and some have just been lemons (can you say "Storm I"??).... No matter the situation, I have had a very positive experience overall (duh, five stars). After having my Storm I for 11.75 months (a personal record for having the same phone for that length of time), it committed suicide - just shut off and wouldn't turn back on. Lost everything and was very upset. They replaced it right away, sans contacts and all my data, but there wasn't much else they could do. Welp, factory refurbished phones have since ruined my life. The time before last that I went to (a different) Verizon, the guy literally laughed at me when he looked at my phone history for my line. That was pleasant. BUT they finally gave me a Storm II (something I had been asking for since my second or third refurbished POS replacement). Fastforward to day before yesterday, I have my phone in my back pocket and I sit down. I drive. I get out of my car. I pull out my phone. My screen has jillions of cracks. Seriously no idea how it happened, and I tried to stick it out and just use it because I did not want to deal with Asurion (insurance), but then little pieces of glass started falling out and that just wasn't going to work. I went into this store praying they would help me, and they did. Enrique and the manager were incredibly helpful and I couldn't be more pleased with my experience. Enrique has also helped me a few times before, and remembers me (maybe because my circumstances are always bizarre/fairly frequent? Or maybe he's just a really good Verizon Rep? Je ne sais pas.) which is a great. I've also been to an equally busy Verizon in Seattle numerous times and they NEVER remember me, nor do they have good attitudes/make you want to shop there/use Verizon services (but that's for a different review....) One thing Enrique and I discussed last night was the saying "it's easier to attract bees with honey than with vinegar". Just think about it. Yes, it is frustrating to not have a functioning cell phone, but have some patience and smile - they will be much more willing to help when you don't approach them with an attitude right away. And the chick that complained about people not opening the door for you so you gave them 2 stars - seriously?? They aren't bell hops or doormen. Were your hands full? Didn't sound like it. Why would they open the door? I just don't get it. Vinegarrrrrr? read more

They the worst customer service!! Wait times are in outer space. I had to explain my problem 6-7 times. No One could assist me. If you call 1800 Verizon pack breakfast, lunch, dinner, snacks. You get a manicure and pedicure while you are waiting on line with that morgue music playing as the back drop! read more

Went to New location at 2725 El Camino Real, ready to upgrade to new phone. In the past Verizon stores greeted a customer upon walking in and put them on waiting list. Upon walking in this location......nothing! Only 1 employee in sight with another customer. Was given no acknowledgement or eye contact. Stood there for 2 minutes totally ignored. Finally walked out in disgust. read more

I only wish I could give a fraction of a star, or no stars at all. Salesman convinced me to pay for the insurance on my phone saying, "If you lose or damage your phone, we will replace it" Sounds great, except they don't tell you about the $199 deductible, & the fact that you have to file a claim (not at the store though). Also don't tell you that it will take several days for your new phone to arrive via UPS, & you are at their mercy. My phone took 3 days to be shipped overnight! Also, would have been great if the Verizon moron would have told me about the fact that I was eligible for two $200 Visa gift cards! I had to discover this on my own, & do all of the paperwork. Thanks for nothing Verizon! You suck times a million! read more

I just wanted to thank David Blaylock for amazing customer service that went above and beyond last December when I visited this store and secretly bought 2 iPhones for my girlfriend and my father. They were in the store when I did this and he was great and disguising the situation and I was able to leave with my Christmas gifts in a box for them and they had no idea! The store had lots of Christmas cheer as the employees and store manager were putting up decorations to try to win a store contest for the Holidays. They do not have a public bathroom but they were nice enough to let my father use it. Thanks again for great customer service! read more

Sean is awesome! He always makes sure to take care of customers. He is the best manager I have encountered. Anytime I have an issue with my phone I know I can count on Sean & his team. read more

Stellar service from Enrique!! I was stuck in this store for 4 hours because Sprint was giving me problems w/ canceling my business accounts. Enrique did everything he could to help me. Unfortunately for the other customers, there was a manager there that was good for nothing and just stealing the air we breathe. Gary was a useless body there staring into the sky. I went in the day after the Zoom came out and the store was pretty swamped. I was there long enough to realize that he is useless and a waste for Verizon payroll. He never greeted a single customer, or helped one much less help an employee w/ any issues. However I did see him answer a phone call only because it was directed to him. Otherwise he would just let the phone ring and ring and ring and ring and riiiiiiing. All he did was observe the stats in the sales queue. About 3 hours into my visit another manager came on duty Eni, he was courteous and helpful. He made a few phone calls to try to help w/ the issue. Although he was unsuccessful the attempt meant a lot to me. In the end I was able to transfer my account, and activate my new iphones and get off of the Sprint network thanks to Enrique!! So what if I name drop, this is a business where its employees are commission based and I give credit where its due. read more

Had a 18 month old Samsung phone with an overheating and bulging battery. I knew I didn't have a protection plan but staff confirmed then offered to add a protection plan. For $17.99 a replacement phone was on order for next day delivery. When the phone arrived, my husband scheduled an appointment. They transferred the SIM card and all his files. He couldn't be happier with the superior service from the Santa Clara store. read more

With two workers helping two parties and no one in line ahead of us for service, my party still waited almost an hour until we were helped (with no updates or reassurance that we will be assisted). Being a Thursday and having other errands to do, we decided to get up to leave at the 50 minute mark of waiting, and once we got up, the workers decided to coincidentally help us on the spot... Something doesn't add up read more

I've been reading the reviews for this location and have to disagree with comments about poor customer service and excessive wait times. I've been to this location twice and was helped both times by Ricardo. He is incredibly friendly, attentive and helpful! read more

Came here 3 times and all were great experiences. Recently, the associate named TJ assisted me and was very helpful.

although i walked away from the store empty handed, the people who work here are absolutely wonderful. I wasn't able to get a phone due to a verizon policy but the employees explained clearly what I needed to do get one. and to top it all off They even helped me when i locked my keys in my car. for this they get 5 stars read more

I came in this store today was was greeted with excellent customer service. Sylvia Chavez took care of me and answer all my questions. She is very knowledgeable and was able to assist me. When I am ready for the Verizon Iphone, I will definitely go back to her. You should see her. I know she will take care of you! read more

ERIC PHAM was fabulous, techy wise, efficient, friendly which is the epitome of customer service. I also told his manager Gavin. Merry Christmas 2014 Sue Houchen read more

They did not understand how I handle on a business account. I had an urgent issue on my business account, but they had no will to resolve the issue. Even though a store manager kept mention that their policy is was not able to resolve the issue. So I left this branch and went to another branch. Finally they resolved the issue well! Really disappointed their service!!! read more

Customer service is lacking....I go in to purchase a new case, they didn't have it so they had to order it form another store. I had to order it from two different people. After over a week I come to the store to check and see, I had to speak to two more people and after 15 minutes, they aged em a refund. Poor follow up. read more

I ordered a phone online and came here for an in store pickup. Took about 5 minutes and I was done. Couldn't be any easier. Will definitely be going here for all my cellular needs. read more

Came here during the weekend because my bf needed to activate his unlocked iPhone (it was my old 6plus) since his droid broke. We were greeted with friendly staffs and made sure we were taken care of after we checked in since we had an appointment to avoid waiting. The lady at the counter was very helpful and pleasant to talk to while she was activating the phone and then assisted us on how to transfer contacts and such from droid to IOS. I don't understand the low rating reviews though. This is actually one of the better Verizon store I've been to. You don't want to wait long? Then make an appointment, simple as that. *shrugs* read more

After I waited for 20 min, the service was finally provided. Elaine was very good. Thank her!

Very greedy sales people. Went on black Friday to get a new phone. No special deals other than speakers or beats... The sales girl didnt clearly explain the difference in updating my phone. She talked me into the case she had on her phone with a front cover. I hated it so much that I went back in an hour to switch it for a charger instead. Very poor selection of cases in store. When i went back, there was a different guy that was trying to help me with a simple exchange. Now, a month and a half later, there is no "upgrade discount" still on our bill because apparently it takes 3 months to kick in, but it charged my account the 22$ for the case and they show no return ever for the case. Talked with a verizon rep on the phone for almost and hour and got no where. Very poor customer service in store. Avoid verizon at all costs. read more

Just a great store and stuff. The store manager knows how to keep his army happy. Happy employees equal happy customers!!

This review is for the great customer service here. I've been debating whether to switch to Verizon and Jason (look for a tall guy) was beyond helpful in answering all my questions without ever pressuring me to buy with them. He answered all my questions clearly and didn't try to hard sell me. He also walked me through the process so I would have a better understanding. Huge props to him and the entire store for their stellar service. They basically convinced me to switch carriers based on how well they treat their customers read more

I came here when my phone broke and they replaced it. wooooooooooooooooo

FRAUD! Walter misrepresented the agreement to me and clearly stated that the $525 I paid in store fully settled my device charge (upgrade). He said the first bill would look "funny" but would return to the regular $140 a month in the following month. Close examination of my next bill reveled a device charge of $25/phone. I contacted Verizon regarding this and they told me I had actually not paid for the phones. Instead he had charged me individually for a "bundle" of accessories (which we did not want) and deferred the phone charges. He included enough accessories to approximate the full phone charge (to convince me that it would settle device charges). Once I noticed the device charge on my bill Verizon stated even if derived through fraudulent and false statements by their salesperson I could not return the phone since 14 days had past and that is the normal return period. Sales associate told me, conveniently, to wait a month before being concerned with the bill. Verizon will not switch me to a contract and will also not accept my phones return. I can cancel service, but must pay the $1600 remaining on iPhone upgrades if I do so. They are "looking into the video and audio from that date" but probably aren't doing anything about it. Shop elsewhere. Do not believe ANYTHING the salespeople tell you - they are working on commission and will do anything and e everything to drive your bill up, even outright lies and fraud. read more

We all know Verizon make Millions in profits each year, yet they understaff stores and have a poor workflow and typical corporate handling of everything. This local store is a perfect example of that. Slow, understaffed and frustrating. I made a point of getting there right after they opened to do a simple accessory return. Cheap overseas charger failed. Nope, 20-25min wait. Then they wanted the packaging... Finally got a swap replacement, not the refund i asked for. Verizon, is just slightly less evil than ATT, Barely, but fail in staffing and having the stores it needs for the size they are. read more

About a week ago I received a new Samsung galaxy s3 in the mail through the insurance I pay for monthly. Not wanting to mess anything up connecting it and switching over contacts, I opted to go to this store after work and get it taken care of. I waited for a few minutes, which is no big deal as I preoccupied myself with games on the iPad on display. Eventually a young girl came to help me. I explained that I wanted to activate my new phone and switch over contacts. She then proceeded to open up both phones and simply put my old SIM and old BATTERY in my new phone. Slapped the back on it and told me I was done. I was baffled. Really? Thats it? I dont ever remember it being this easy. What about the contacts? She told me I had to download an app to both phones and port everything over in a location with excellent service because unfortunately they did not have the device to do this. I was tired from work and figured she knew what she was talking about so even though that didnt sound right I said thank you and left. Unfortunately when I got home I found that now my old phone was useless. It had the new sim card in it and constantly tried to go through set up wizard but was unsuccessful every time due to the lack of service. Meanwhile my new phone was contactless and could barely hold a charge for longer than it took me to call verizon and complain. I got on the line with tech support and they apologized profusely. Explaining that the girl did it all wrong and the only way for me to fix this was to go back to the store and that they in fact could port my contacts at this location. At this point I'm fuming. It was 6 o'clock. I just sat through traffic to get home and now I have to go back?? Against my better judgement I call the store to talk to the manager, Austin. Who seemed annoyed with my call. He flew through responses without even giving me a moment to explain. Referred me to another store and hung up with me without so much as a goodbye. My bf came home and after telling him about this he called the store to get the district managers number. He ended up on the line with Austin who asked, what's this about? Are you calling about Ashley? Before reluctantly giving my bf the number of the store manager. I guess this guy is assistant. I have never had such terrible service. Ever. And it wouldn't make me so angry if this wasn't the store I've always gone to and always had a good experience at. They literally talked me into two phones and two tablets when I came in for a screen protector. Which by the way, the young girl told me verizon no longer carries for my phone. Funny, i found one at the next store I went to the next day! Suffice to say I will never go here again. Bad experience and horrible service from these two people. From what I can tell everyone else who's helped me has gone above and beyond. So just be wary what sales associate you get and you might end up okay. read more

I needed to pay my bill after I got my brow wax but didnt know where the closest Verizon was. And whata ya know..it was right next door. So I walkd over & was greeted by 2 gentlemen as per usual w/Verizon. yay! plus for that. 1 askd what I needed help with & I told him I just need to pay my bill. I walkd over to the machine. Waitd awhile cuz some foreigner was talking fooorrrever. On my way out there were now about 4 gentlemen & 1 lady standing at the door...like literally in your way. NONE OF THEM OPENED THE FRIGGIN DOOR FOR ME! they just kept talkin stories. what the cruddola?! y'all suck at customer service. LAME! read more

Came here to help juggle multiple phone accounts and devices to get my Mother in Law into an easier phone. We waited about 10-15 minutes, that being the only down side. Sergio was super helpful, clear, and didn't charge us anything. New SIM card, devices changed and all info transferred. Super helpful. read more

The manager, Gary, at this place was unhelpful, rude, and condescending. I looked to him for a better understanding of the policy in place and was told I was wrong and that had I been with a different provider I would be worse off. He made me more mad than I was before I asked for his help. When I confronted him with how I was going to report him and that I wanted his card he apologized, but made sure to let me know multiple times he didnt think he had done anything wrong and that because he didnt raise his voice he was professional during our encounter. The positive side, Jose was very helpful, and once I made him stop bs-ing me was very friendly and helped me get everything settled and not walk out of there totally annoyed. read more

Just wanted to remark once again on the professional and friendly service I receive at this Verizon store in Santa Clara. Today, I was helped by Jacqueline Cornejo, who guided me through a tricky maneuver with the account. Jacqueline was very patient and showed a lot of knowledge and expertise. After leaving the store, I needed to call back as I'd forgotten to mention something else that needed to be updated, and Jacqueline was once again professional and courteous. As noted in earlier reviews, I've also received excellent service from Eric Pham and Gordon Cordell, as well as Mariella Tamayo. I wholeheartedly recommend this store to anyone. read more

I came in to change my phone plan and finished everything within 5 mins. It was pleasantly fast. Just how I like it. No need for small talk. Got the job done and out the door read more

LOVE this verizon store! Always very helpful and talkative! Sometimes they get super busy and then, yes, you will have a little or long wait, but boohoo, they are all about customer service and they want to take good care of you! And I am very happy with the guy who helped us last time because he convinced my Dad not to get the free iPhone for himself, but to give it to ME!!!! Thank you Verizon employee, you deff made my day! It just came in the mail today and I cannot WAIT to get it hooked up :) read more

John was super helpful. We went to 2 other Verizon authorized dealers and they could not help us. Simple fix with changing out the sim card. Phone works again! read more

If there's a sales agent out there who actually cares for their clients, his name is ROSS MINOR! I went to the store because I had some questions about my contract and phone. I went there straight from work, tired and exhausted. My wife and daughter met me there. Ross was extremely knowledgeable, courteous and patient with my many questions and always smiled. He is very positive, upbeat and knows his stuff inside out. He sat there with me and explained all the questions I had with kindness and patience. He even wrote the explanations down on paper so I can visualize them as well and have a copy of the answers! He also was very kind to my young daughter. He talked to her, made her smile and treated her with respect which I appreciate. Other sales agents I've met ignore the rest of the family and talk to the breadwinner. But not Ross. He was awesome in terms of customer care and knowledge. A man full of integrity and character. He's by far the best sale agent I've met whether at Verizon or any other company's sales agent. Keep up the good work! read more

There service we received from Austin and Jordon were great. Full of helpful information, and I walked out the door with great deals. Only 2 negative things: We forgot my box with my charger and stuff for my new phone... and I had to contact them to make sure it was there. The associate completely forgot as well, but failed to contact us. They also left is hanging with the online account. Some issues arised, and now we have to go back to the store. Other than that, it was great. I think it's the attention to the little details that get overlooked sometimes read more

Came in to upgrade to an iPhone 11 Pro Max but was not even acknowledged by 4 different staff members during my 15 minutes there. All someone had to say was, "hey we'll be with you asap" but clearly customer service here is not a priority. read more

Purchase my new razr maxx today. They did not have it in stock. They told me to comeback and they will pick it up in cupertino same day. Ryan the retail guy was really good. Not only he took care of my situation but actually cared. Look and ask for Ryan. He is tall asian Korean guy. read more