I was purchasing new device and the store manager Alyssa promise me that I'll get the full refund for the old device , didn't got no refund, so be aware don't believe them they just want to make sale and take their commotion read more

After waiting forever (appointments apparently mean nothing) and then not having the greatest customer experience (I wish I could remember the guy's name) the brother in law ended up leaving and going to the location in Santa Cruz. So long story short: we (there were 4 of us and a baby) ended up waiting 45 minutes past our appointment time to not get our needs met. The brother in law got fed up with his "rep' trying to sell him something he didn't want or need because they did not have what he wanted in the first place. read more

Wow. What a difference staff makes! I had been to the Verizon store in Milpitas yester day 10/27/2013 and just got lame customer service. It almost made me reconsider switching from Verizon to AT&T. NOT! LOVE this verizon store!When we first walk in a formal professional greeting with a smile not like the one we received at the Milpitas store.. The staff at this store was always very helpful and talkative! Sometimes they get super busy and then, yes there is a wait but what I like about this store they had one person greeting at ALL time instead of a greeter attempting to check customer in and then helping them like the Milpitas store. we spent only 30mins and they are all about customer service and they want to take good care of you! And I am very happy with the women who helped us today because she convinced me a sale in the iphone case which turn out not to be true or it expired. But anyways, we didn't proceed in buying the cases but made other purchases.Thank you Verizon employee SANTA CLARA, you deff made my day! from a horrible expereince at the Milpitas store. read more

I will always love this location. Why? My favorite employees all work here. Majority of all the people who work here are my friends. I don't just get hooked up, but they always help me out whenever I have technical problems with my blackberry. I am so devoted to the ladies here as well. Ask for Vanessa or Jane. They're the best with helping customers 24/7!! Well, majority of the time. Thank you!!! Btw...too bad they took out Wendy's and replaced it with a Verizon Store. But hey, I don't mind at all. read more

Although I didn't have an appointment, I was graciously assisted by Alyssa, the store manager. She was attentive and just overall great at helping me with my account! She was so kind and helped me understand all my options including how to set up my auto pay. I will definitely be coming here from now on to get help from this store for all my needs! read more

Awesome customer service here! I stopped by to look into getting a basic phone for my grandma. A phone for talk and text, and maybe with a camera. I wanted to see how much it'd cost for the phone and to add a line to my current plan. I was immediately greeted when I walked in and the guy took down my name. Alex ended up assisting me, and he was so helpful and informative. There was just one basic flip phone on display (of course, since everyone uses smartphones now) and he brought out several different ones for me to look at and compare prices with. The prices were very reasonable so I decided to go ahead and place an order. Alex was also very patient and understanding when I was being picky about the new phone number on the new line. My grandma has certain numbers that she absolutely hates so I had to make sure that her new number won't include them. Haha. I'm sure he thought that my request was odd but he was very nice about helping me find a good one. :) I'm not sure if the associates work on commission with phone sales. Even if they do, I'm sure the basic flip phones don't come with a huge commission, so I am very grateful that Alex took all that time to ensure that I was happy with my purchase. :) read more

This location doesnt answer the phone, they have a recorded message saying they are helping customers and cant answer the phone. My brother was stuck there with a broken phone and needed me to call him there to give him admin permissions. I finally got ahold of the manager through the cusotmer service line and she was pissed that I had the nerve to call the store and was annoyed that she had to help me. read more

We were redirected back and forth to multiple services centers to get our issues sorted.

Absolutely DO NOT buy phones here. They do not have any knowledge about the detailed contract, do not notify you of the correct information, and do not take responsibility for their mess ups. Just obsessed with selling phones. The manager is extremely irresponsible and the employees do not have any knowledge of what they are selling. I bought an iphone, and asked them THREE times if it was carrier free, specifically notifying them that I would have to use this phone overseas within a month. PJ, the employee did not notify that there is a 60 day sim lock period at all. He said it was carrier free and it is the absolute same as the carrier free phones sold by Apple unlike other carriers, which was not true. Now I cannot use my phone for a month. After I figured I cannot use my phone I hardly got in contact with the store. The manager did not show any sign to help out. She did not even apologize. All she said was "we train our employees to notify the details" and "there is nothing I can do about it" and "call customer service". I had to ask THREE times just to get a specific guide of how I can request an appeal to unlock my phone. She did not have the motivation to help despite scamming me. I called the store as a last resort as Verizon customer service was extremely hard to navigate and the chatbot said it could not help, but I once again had to ask three times just to be assisted. A simple apology and a sincere gesture of help would have gone a long way. Because they could not compensate nor guide me through, I wanted to refund this phone. But they said they cannot do anything if it goes beyond thirty days even if they basically scammed me. No apologies, no sense of responsibility. They are desperate to sell thousand dollar phones without knowledge of what they are selling. read more

Just went to the Verizon store today for a new phone. Kevin waited on me and he was outstanding! He was helpful and extremely knowledgeable and made the process of getting a new phone very easy. He was very pleasant and a pleasure to work with. It's no wonder that he is the manager! He gave excellent customer service. I highly recommend him and this Verizon store. read more

???? Are these guys serious????? Here is the my story, I bought my mom a Pixel 3a XL for mother's day and she doesn't speak English that well so I went with her to help her transfer from her old phone to the new phone. Sure they were chill, they offered water and even applied the screen protector we bought. Although they were a little pushy on trying to sell us some stuff we didn't need by telling us it would be bundled, it was fine, after all it is their job. One guy helped us install the SIM card. He explicitly confirmed if this number is going to be the number for the phone... TWICE.. However we get home to find out that my dad's phone number was applied to the new phone. So I went back and they got it fixed, or so I thought... THEY DIDN'T REACTIVATE MY DAD'S PHONE NUMBER.. WTF??? read more

Abysmal at best. One hour wait to even get seen. That's after you have to flag someone down and then they point to a dude standing at the door and say to make an appointment for tomorrow. Then you go ask for an appointment, and they say they don't make them for Sundays. The guy directing that knew the next day was Sunday, so it was a jerk off move. Also, the staff there were berating an Asian woman who didn't understand her phone functions. It was horrible to witness. Others there didn't say anything for fear of losing their place in the 1-hour line. They made fun of this woman practically right in front of her and the other staff was laughing about it. If you try to call the store directly, you can't. The phone number listed for this location gets routed to corporate support. You will never be able to call a phone in that retail location. This is why they act this way----they don't get the calls about it. I would think Verizon would have much more competent leadership than to set up a total fail as a retail business operation---but, here it is. read more

A big shout-out to this Verizon store! Always the BEST customer service of any store, but yesterday I went in to see two employees wiping down all surfaces with disinfectant wipes. They do this several times a day. Kudos to them! read more

WORST SERVICE EVER!!!! I would not even give 1 star if I have a choice. I'm a very nice person and I couldn't even remember when was the last time that I was this mad at a customer service. Some employees work there don't even have a clue what they are doing. Today is my last day to return the phone and canceling my service before I enter the 2 yr contract, but they are trying to jack me here and there for money to pay. I was at the store for 2 HOURS today. They even trying to say that I need to pay the ETF, I told them I spoke with three different sales rep at Verizon, and they all confirmed that my last day is today, they even leave notes under my account stating that. What is there to argue? I couldn't spend more time there so I left and called the store back when the manager is around and as I'm writing this review, I'm still waiting to hear from him. I don't know how the other Verizon stores are, but please DON'T GO TO THIS ONE!!! read more

The manager (Ferdinand) is the most incompetent person I have met and I generally only take the time to write positive reviews. I walked in after Verizon had mailed my phone to the wrong address and sent me a replacement that had a crack in it. The manager said well, send it back and they will charge you a $300 replacement fee. The only thing you can do is dispute it after the charge is there. This is not true, I went to the store in Fremont and they nicely explained the process and when I spoke to customer service, all they had to do was put a note on the account to ensure there would not be a charge for a phone with a cracked screen that Verizon had sent me. The Fremont store and the IT (Lemul) department are stellar. The weekend manager at this store is not, he is rude and has horrible customer service skills...wrong industry Ferdinand! read more

Wow DO NOT SHOP IN THIS STORE. Purchased an IPad 2 over the phone on Sunday. They said it was in stock and would be shipped on Monday overnighted to our house Charged us 700 dollars, Verizon charge showed up on bill. Today Verizon customer care cannot find the order or the account. The people at the store do now know when it will ship or the status of the order. WORST CUSTOMER SERVICE EVER Gouging people for money... Do anything to make a sale read more

I just waited an hour for nothing. Some people work, be courteous of their time. There were three employees in the back laughing loudly but no one acknowledged me except their manager, who only put my name on their list. Two people ahead of me? But there were people walking in and being helped? All I wanted to do was see my options of increasing my minutes on a family plan vs. separating to create my own plan. Nope, couldn't even get ANY help. Horrible service. Some people work and come on their breaks. Didn't expect my break to be spent waiting for nothing except my name on a 'list'. read more

The sales associates at this location are terrible, pushy, and inept. I only went to this location as a matter of convenience because they had the phone I wanted in stock. I really hated my experience with my sales person, Jordan. I only wanted to get an upgrade, and I told her upfront that (1) I did not want to change my plan, and (2) I did not wish to buy any accessories. I figured this was the best route so that we do not waste each other's time. This message was not received by Jordan, and she wasted an hour of my time. Not only did she try to get me to change my plan, she brought out a box full of crap that I did not want. First, she tried to sell me a tablet. I told her I was absolutely not interested, and then she tried to change my plan to accommodate the tablet. No dice. Second, Jordan tried to sell me all kinds of insurance, which is fair. However, I explicitly told her that I was not interested, and she kept pushing and telling me all those horror stories about people with broken phones after one week. Third, she tried to sell me a case AFTER I ALREADY TOLD HER I HAD ONE. At this point, I was getting furious. Jordan was so desperate that she even tried to tell me that some of the Otterbox cases sold on Amazon were not legitimate. Everything that came out of her mouth was all a bunch of BS. She refused to cut the crap and take a hint: I AM NOT INTERESTED, DO NOT WANT. The sales associates require some serious retraining. Thankfully, I will never have to come back to this store. read more

I have had great service in the past at this Verizon store so when my Black Berry keyboard took a dive while on vacation I headed straight to this location to get a new one before the work week started. I am a confident shopper, know what I want when I see it and rarely waffle about a purchase decision...which is why I was shocked when I found myself outside in the parking lot after a very pushy sales person talked me into buying "the very last black berry Curve" in the greater bay area. I had a BlackBerry Bold before, a far superior device but was totally taken by the hard sell from the sales guy! This kind of pushy sales tactic never ever works on me but on this day, with this particular sales guy, it worked and I walked away with a device I wasn't happy with and a re-stocking fee to have to pay to return it. Needless to say I did not return the device at this store and will be leaving a glowing review for the store that handled my exchange. Part of the sales tactic was to tell me that I had a $50 credit on my account towards upgrading, come to find out at the other Verizon store that was actually not true, it was a system-wide credit for BlackBerry devices, not something special on my account. Do yourself a favor and skip this Verizon store...I know I plan to in the future. read more

My second visit to this store and both times, met at the door, served pretty quickly and though they could not fix my iphone 5 (2 yrs old, no longer can connect to cellular!), they found a great solution - they sold me a warranty for $10 a month, which is retroactive and so I get a new iphone 5 sent to me overnight and keep my old one. And, I can cancel this warranty after 3 mos if I wish. It's a young crew in there but all the interactions I saw while there were top; of the line professional service. Eric and others helped me. read more

Best experience I've ever had a service provider store. The employees here are very friendly and sincere and make sure to check in with you when they feel you've been waiting too long. I've had t-mobile and sprint and all the locations i've been to did not have this level of customer service. Sergio helped me out a lot after having a bit of trouble porting my # over to verizon from tmobile and the whole process was so efficient. Going in with phone problems I always expect to be there for at least an hr, but this was all done in like 45 mins or less including wait time! Pretty happy to have been able to switch over to verizon :) read more

We have been to this store twice all really for the same purchase. The first visit was more of a research trip, and then we came back for the actual purchase a week later. First trip = 5 stars. The red headed salesperson was thorough in explaining the differences between the phones, and also helped me get a discount on my plan through my work. Second trip = 1 stars. We wanted to give the same guy the credit for working with us the first time and he was on the phone. We waited patiently for him for 10 minutes as he just gabbed on the phone. We could have already been helped by someone else, but again...wanted to give him the credit for the sale. Now, we get the phone, come home, and notice that the phone was $50 more than we thought it was. Also, he upsold us on the most expensive case and it broke within two days after we bought it (the sales guy put it on). Two weeks pass, and all these ads are saying the price of $50 less and so we thought we'd try another Verizon store (Prospect). We went there and found out that the $50 was the tax (not designated on receipt) and that you are taxed on the full price, not the promotion. Umm...hello...redheaded guy...that is KEY info. read more

Kudos to Elaine!!! My mom, who is not best at English, came into this location for help recently. Unfortunately for her, she got Tuan. His lack of customer service might be forgiven if only he showed any willingness to help, but instead he instructed my mom to go home and help herself online, really!? Luckily for my mom, she had received wonderful customer service from Elaine in the past so she knew Elaine is both dependable and reliable. And sure enough, my mom was right! Mom came in the next day, sat there and waited for Elaine, who in the end, was able to help my mom with exactly what she needed. Thank you Elaine, for being great at your job and for caring about your loyal customers. We appreciate you and we hope your Manager will see this review. read more

This is not only this store, but Verizon in general. I am young, still with my parents (Will not release my age), looking fora job, and can not afford my on celphone service. Unfortunately I am stuck with this Verizon network by my parents and they wish to stay loyal. This is the final straw, I have been told that I went over on text and calls (text by 400 something, calls by 100 or so) I for one DESPISE texting, and have avoided my phone calls unless it is family. This is not the first time they have overcharged us... For some reason it is always my fault. The last time I went in store (I Dont remember which location), the associate argued with me... (Now I am not a minor but he did treat me like one- he treated and talked to me like I was 10, I was 18 at the time). What happaned to the customer is always right? He did not listen to my side of the story. HE WAS RIGHT! 100% of the time, and what he said was the word. I dont know what type of shady business tactics they teach, but the customer should have a say, and that time I could not get ONE single word in... The only reason I awarded this business 1 star is because I have to award at least that. I realized that I already posted here- on my old account before my computer crashed. Thats when I lost passwords to emails and my "Nani X" account. So yes Nani X is I as well read more

Walking into the store to do an in store pickup and there's only one person on the floor I was disappointed at first but then Daniela was able to help everyone back to back I don't think anyone else in this store deserves a raise more than this great employee I was shocked at the lack of care the other employees gave , thanks Daniela. read more

Wow. What a difference staff makes! I had been to the Verizon store in Palo Alto and just got lame and suspicious sales techniques. It almost made me reconsider switching to Verizon from AT&T. Then I went to this store and met Chris B and he was so awesome I it changed my mind. Good service wins business! I first decided to go with the Droid and he as well as another staff member totally got me set up and running. I tested it out on a few business outings to see if it'd work for what I needed but ran into a glitch that a required work app was only available from iTunes. :-( Had to go back and swap to an iPhone. I was totally dreading it. But once again Chris came through with quick and efficient service. He got all my corporate discounts figured out. It was minimally painless too. I think I was there all of 15-20 minutes. Thank you. Thank you. read more

I have my mother in law on our plan and when her phone went down today, we had no choice but to replace it. It had had intermittent function for ten hours, and we need to know she has a reliable phone and we are not willing to end up in a "repair spiral" when we thought a new phone could be had for a fair price. Rory Kim ended up helping us out, putting her in an iPhone that actually fits in our existing plan with a few dollars off each month. My own phone is 2 1/2 years old and he was able to tell me about a promotion on a phone I had been considering that was not apparent online. The kicker was we would save an additional few dollars a month, again because of how they worked into our plan. So we were out the door, everything charged, correctly fitted to the new cases, and working, for just the taxes due on the retail price of the products. Kudos to Rory for having patience with us for all of our questions, in two languages, nonetheless. Somewhere along the way, we found this is his first day on the sales floor. We would never have known. In the past seven years, it is evident to me that we do better at this corporate store than trying to take advantage of narrow, never arriving product rebates and "gotcha later" discounts at big-box stores and businesses online. read more

I've had Verizon for over 20 years. I had no problem as long as I had no problem it was fine. Heaven forbid you have a problem I started getting dozens of drop calls and no service in my home. I run a home business. People were telling me they couldn't hear me. Or my calls were being dropped repeatedly I went to Verizon. They sent me the troubleshooting I did everything they wanted. The troubleshooter totally messed up my phone to the point that I had to take it and spend a half a day at The Apple store so they could put it back to where it should've been. At one point I had no service for several hours, not even one bar, I paid off my phone and in order to get out of the service so I could go somewhere where they could provide service. I tried several providers who seem to have service in my residence which Verizon does not provide reliably. Verizon refuses to unlock my phone although I've paid for it and it's my phone they won't unlock it so I can go to another provider. No they want me to pay for service for another month or so when I'm not getting service. It doesn't make any sense. I have appealed to no avail. I would be very careful about signing up with them ever again BE WARNED. There are other providers you can go to, and most of them cost less. read more

Amazing service from Jose. In and out of the store in about 30-40 minutes with a transfer of my old AT&T iPhone phone number to my Verizon Droid, including transferring my phone number, opening a Verizon account, setting up autopay, and handling my employer discount. Jose knew exactly what I wanted, and was able to get everything done quickly and politely. Based on my experience with AT&T over the past decade, I can only imagine that this type of account change would have taken days to complete with AT&T, including multiple trips to the store and multiple calls to customer service. read more

I came here because I wanted a good deal on a new Samsung FlipShot. I was going to order online to avoid dealing with the mail-in rebate (versus instant savings online), and also because the accessories are cheaper online...but I figured that I would try and negotiate the same terms here. Dwight was very helpful and offered me a great deal on my phone and accessories. I would totally recommend this place to anybody who's a Verizon diehard and wants a good deal (and since I'm Chinese, I can't live without one). read more

Went here recently to do change up my current plan and to also upgrade my current phone. The customer service here is pretty good. There is a greeter at the front door who also opens the door for people as they enter and leave the store. And ask what can they help you with. Everyone in the store seemed to be very friendly and very knowledgeable and approachable. I assumed that since we came in with 2 things to address, that we can take care of both things at the same time with the same employee helping us. Nope! Wrong! We got the changes to my plan perfectly ok, the customer service was very friendly during the whole time they were helping us. Then after that we were told that our name was on the list and someone would assist us shortly. We waited....and waited....and waited some more until we were finally called and someone assisted us. It so happens that the person to help us get my new phone was also the person to help us with the plan changes I made. Everything was fine, I just think they should think about changing how customers receive help with their needs. read more

Verizon - Mobile Phones Near Me - Santa Clara, California

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My wife and I have usually gone here anytime we are ready for an upgrade, have an issue with a phone, etc. We typically don't have too many issues either, it is for the most part straight forward no BS type of transactions. That is why I'll leave the overall rating at three stars because today was nearly the total opposite. Before I get here, I called customer service to clarify my update status and ensure all will be well. The reason I called prior to just showing up and walking in expecting something is to actually know the details of my account and know WTF I'm talking about before I get my hopes up playing with phones. Thinking I have plenty of time for a 3pm appointment I arrive at 12:46pm today needing an upgrade from my current phone. Basically I would do a battery pull weekly because text messages would not send/receive, phone calls would be missed and the headset speaker was shot sound like a bowl of Rice Krispies right after some milk was poured in. Definitely time for a new phone. I am greeted by one of the managers, he takes my name and phone number (standard protocol), tells me it will be a few minutes as there were two people being helped already and I am the first person in line. 1:20pm is nearing and I understand they are busy so I do not mutter a word. My patience will pay off and I'll be out by 2pm at the latest, enough time to get lunch. Not a chance! A few minutes later one of the associates who took over the greeter duty said the next available associate could help me and asked if I needed a Spanish translator. That's a first? I wasn't offended, just a bit taken back, since well I am Asian and my last name and first name are "white." Let's not forget the fact I am speaking to you in fluent "Engrish" since I was born here. Is it me or do they play musical associates there is always a new person at these stores. Well whatever, I'm finally being helped. Somebody called in causing a backlog at 1pm on a random Monday at Verizon, the associate helping me was obviously not happy, which I don't blame him I was in those situations. I don't want to harp on that too much, because if you've ever worked customer service then you've been there in his shoes. Of course with my luck, there was confusion with my account. Fast forward 15 minutes we get that straightened out. Then comes activating my phone, well for some reason the phone wasn't activating. As I am growing agitated there was another dumbass customer spouting insensitive snarky remarks even though his girlfriend was asian, I guess he felt he could do that since he has yellow fever or drives a Japanese car? Yeah buddy, that's completely cool to mouth off BS remarks to a group of strangers, I still don't care I just want to leave. After another 20 minutes or so of trying that associate then turns me over to Shingo who is a different manager from the one who first greeted me. Not much of an explanation, he kind of just walked me to the back and said he can finish up with me. Which is fine I just need to go. We're pushing 2:05pm and my patience (I didn't eat lunch mind you), hunger, and overall frustration are taking their toll. Props to Shingo, he was courteous, knew the product, methodical and most importantly prompt! After an hour and forty five minutes (I've bought cars in less time!), I was finally out. With my new phone in tote and Shingo walking me to the door I calmed down quite a bit. So yes, Shingo turned the ordeal around and I made it to my 3pm with 8 minutes to spare, still missed lunch though, ugh! read more

Ok, not sure where to begin. Needless to say, if I could give zero stars, I would. I'm a small business owner and transitioned over to Verizon (at this location) in hopes of finding superior network connectivity and an upgrade in customer service. Wow, was I naive. The big TELCOs are horrible and these folks are included. They lock you in with these horrible contracts because they know their customer service and network will not meet the challenge. I have a lengthly complaint and would love to actually speak with someone with managerial responsibilities to resolve it. I'm amazed at the lack of customer service for small businesses. Our time is the most valuable thing we have and you waste it without actually solving problems. If I could roll back the clock and chose to stay with my previous carrier; boy, i would in a second. I thought it could not get any worse. I was wrong! read more

Came in for a simple transaction. Was ignored for about 15 minutes before finally being rudely acknowledged by one of the employees there. Terrible customer service. Especially if this is a company that relies on providing customer service for sales. Needless to say, they did not receive my business. I HIGHLY recommend the manager run a customer service training again with their employees. read more

I bought a cell phone here about a month ago. First thing when you walk in, you're supposed to log into that computer sitting out near the 2 entrance doors (took me 10 min . to realize that) as I was getting perturbed that nobody was even acknowledging we were in the store. Clearly it was busy though and the 4 or 5 sales people were all tied up with other customers, but by not checking in I probably fell behind others who walked in after me. Anyways, it was late near closing, and we ended up deciding to dwell on what we saw and come back, which we did like a few days later. This time, I was determined to login as soon as we walked in the store, but before I could even hurriedly finish typing in my name a sales person walked right up and said "How can I help you" as there were available salespeople and you don't need to "login" doh!, OK i'm learning. Service was great, no pressure, the young fellow was friendly and expedient. The phone we got had a $50 rebate, he explained how that all worked, setup our phone, tested it, explained the calling plans, and were out the door in perhaps 15 min., very nice. Phone works great, rebate is "in the mail", so we good. read more

Never written a review before but this ones worth spending time to appreciate all the help by Marielle at Verizon corporate store , elcamino Santa clara! I have been running pillar to post to get a new iPhone 6 plus with a new connection..Marielle displayed exceptional customer service taking care of everything from credit check(since m new to this country) ,getting the phone ..activation ..porting ...importing contacts from the old phone ...brilliant suggestions...offers ...everything!!! I wish I could give Marielle more stars as she deserves every bit of appreciation ! I m pregnant and I know how difficult it would have been if I had to keep running like my previous experience with one of the other indirect Verizon stores. Marielle ensured I go back with a smile :) Way to go Marielle !! :) read more

Great Customer Service! Awesome and knowledgeable staff! Kudos to Store Manager Jeff. :-) I give five stars to this store and Zero to the one in Sunnyvale. Stay away from Sunnyvale store!!! Terrible customer service and hostile attendants. :-/ If you are considering the Sunnyvale store, change your mind, the 3 extra miles is worth the drive to Santa Clara. read more

I had a really bad time here. I went in to get a new contract with the iPhone 5 just a few days ago. I was already convinced I was going to buy the phone and wanted details on the plan. The sales rep, told me that I would get a 2GB data plan with 450 talk minutes and then sold me on a 1000 text messages for $10 more a month. I then proceeded to lock in the deal and when he was activating my device, he said that he was having some trouble activating my plan and temporarily switched me to another plan so that he can open the account and then he would return to the old plan. This never happened. Plus, he used the wrong address to create my account, so I was locked out from registering at My Verizon. A day later I finally got my account straightened out and went to look through my plan. I was signed up for a $50 1GB share everything with unlimited talk and text and a $40 line access plan. Basically I paid the same price but got 1GB less data. I called up about this and then did more research and realized that this was the only plan that Verizon was offering and that the other plan was bogus. I don't know why the associate had to lie about this given that I was already going to get the phone. So i'm attributing this to him being uninformed about the plans being offered. Either ways, it resulted in me being misled and making a decision without having the correct information. A very poor indication of the ethic at this store. read more

I am writing this review on the insurance company they offer called Asurion. This place is a joke. I lost my iPhone 8plus and did the claim form and paid 199.99 for a replacement to come. It did, and while putting in the sim card, I guess I did it wrong because the door would not close. I sent it back to Asurion and they did not send me anything. In fact they say putting in the sim card wrong is considered damage and I will have to pay another 199.99 for a new one. I called Apple and they said to bring it in the store and they will fix it for free, because my phone is like less than 6 mod old. I called Asurion and asked them to send back my 'damaged phone" and they wont do it. they won't refund me the 199.99 nothing. Its like a lot of money you pay monthly and then 200 to replace and they dont even do that right. Screw Asurion! read more

Horrible Service, The service desk was not helpful at all, they ask me to call 611, when I was in their store. Finally after waiting for 45 minutes, I went to the Cupertino Verizon store and they helped me right away and took care of me without me calling 611... I have been with Verizon for a long time and Rupal and Hemal are the only employees who have helped me succesfully... read more