I am extremely disappointed with Spectrum's service…read more About a week ago, Roberto Dottavio (Residential Connectivity Specialist) came to my home and offered me Spectrum Fiber Internet 1 Gig for $50/month, with the first month free. At the time, I was already using Frontier Fiber 500 Mbps for $49/month. Since Spectrum offered a faster plan for nearly the same price, I agreed to switch. To make sure everything was accurate, I called Spectrum's customer service at 1 (833) 737-0874 the day before the installation. The representative confirmed that Spectrum Fiber was available at my address. On August 4, the installation technician, Andy, arrived. After checking every utility box in the neighborhood, he informed me that there were no Spectrum fiber connections available. In other words, the service I was promised simply did not exist at my location. As a result, I had already canceled my Frontier service based on Spectrum's assurances. Now I regret that decision and have to call Frontier again to ask them to reconnect my internet. This experience wasted my time, caused unnecessary inconvenience, and showed a serious lack of communication within Spectrum. Customers should not be told that fiber service is available when it isn't. I sincerely hope Spectrum's management sees this review and takes steps to improve the accuracy of the information provided by its sales representatives and customer service.

They will not send out a repairman. They do not listen to…read moreyour problem. The read commercials for other products. It is truly horrible.

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

After days of frustration dealing with Xfinity's phone support, we were ready to walk away…read moreentirely. We had a somewhat complicated issue that multiple phone representatives simply couldn't or wouldn't resolve, leaving us completely disappointed with the company's customer service. We decided to visit the local store as a last resort, though we didn't hold out much hope that an in-person visit would go any better. Enter James. James listened carefully to our situation without rushing us, cut straight through the red tape, and tackled a problem that several phone agents had fumbled. He was patient, knowledgeable, and genuinely invested in finding a solution. He turned out to be an absolute winner. (He is also a musician!) If you are dealing with a headache over the phone, save yourself the aggravation and see James in person. Five stars for James.

there are 8 staff members including at least 4 managers…read more there is a wait for service. why? only 3 of the 8 people are working with customers. poorly managed, badly staffed. this is typical phone company bs

We were able to straighten out my account, deal with a broken phone Internationally and get my…read moremother-in-law a smartwatch.

My phone had a virus and I went to Best Buy. They told me to line up for the Geek Squad and to…read moreprepare to pay and wait awhile. Frustrated, I left immediately and went to T-Mobile next door: I got a clerk named Hendry who literally pushed a few buttons and fixed my phone in 15 seconds. Very impressed by him, and therefore this store.

I pay $235 per month for the triple play package and have done so for the past 6 years. They sent a…read moreguy out to bury my cable and he claimed he had to fix a wiring problem that he found from the previous technician. Though I didn't really think that we had a problem since everything seemed to be working fine, he claimed he replaced the existing cable with a new one. He buried the cable and left. Our tv service was out soon after he was. Several hours on the phone with Verizon until they finally promised to send a tech that day. At first, they wanted to schedule us out a couple of days- which I adamantly refused. Really, the last supervisor just told me he was sending someone just to get off the phone. So, I waited around the rest of the day. No one showed up. I called back at approximately 6:30 and spoke to another operator who told us that our appointment was for the next day anytime up until 8:00pm. He did not see any notes that we were promised a return visit to fix the problem that their guy caused. They lied and I feel stupid for believing that they would send somebody back to correct the problem that they caused. Moral of the story: " If you can tolerate overpriced services with no expectations of any customer service, then Verizon is your telecommunications company."

I have absolutely no complaint about the internet or TV service. My complaint is with customer…read moreservice and someone who claimed to be an account manager. We are within the 30 day window of when we received our equipment and would like to cancel our service. They claim that we are outside that window because they go by a specific date of when service was scheduled to begin and not when equipment is received meaning we were getting charged for service that we couldn't possibly use. Twice today I have been hung up on, once by customer service rep and once by the so-called manager. Not once did I raise my voice because I don't feel there is any point in that. How rude?!!! Would I recommend Verizon to anyone? Based on their customer service alone HELL NO!!!!

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

The local folks were very professional and helpful, at least as well as they could be given the…read morecorporate support, or lack of it. I had a new Z-Fold phone where the left half of the screen went solid green. They arranged for a replacement after significant paperwork. It took a week for the new phone to arrive. And IT went belly up in two days! But I went to the internet first, instead of Verizon, where I was advised by some helpful poster to RESET everything and AVOID 'enhanced' settings. Did so and problems disappeared and have not returned. AI is highly overrated! Be VERY careful allowing the phone to 'think' for you. All the fancy 'adaptive' options are VERY unreliable. AND most of the staff in the stores are just not up to the challenge. BUT WORSE, Verizon 5G is just not there! And neither are ANY of the other vendors, except in densely populated areas! They SELL 5G service but it just isn't there! They SELL 5G 'home internet' but it isn't there! Their nearest 5G service is not close enough to reach with the phone or the 'home internet router'! Lots of 4 and 3G, even 2G! No 5G! In my area, ALL 5G is T-Mobile and concentrated around the local interstate highway! NO VERIZON 5G, even though they SELL it. Maybe in another year or two or three or 2030? 5G is HIGHLY overrated! It is great when you can get it. But don't hold your breath!

Beverly the store Manager is snarky and unhelpful. The workers at the Verizon Store are very…read morehelpful. She could use some customer service training or get another job. She was dismissive about a cell problem in Lakewood Ranch without even attempting to research it.

Outstanding real estate closing service! Reliable and trustworthy, my clients are very pleased with…read moreservice and all staff. 20 stars

I am a retired attorney and have worked on many transactions. Mr. Belle's office was recommended to…read moreus by another attorney and we could not be more pleased with the service we received -- from the first to the last interaction. We had a difficult transaction and the entire staff handled it professionally, with great tact and guided us to a very satisfactory outcome. We appreciated their attention to detail and the seriousness in which they handled everything. Exemplary firm! Highly recommend.

When we get a good representative in the tech areas, we are very grateful. Thank you to Geek Squad…read morereps who know their stuff and listen to us tech-challenged customers.

Best Buy used to be good. That's the saddest part…read more Now, getting help feels like you need to take a vacation just to sit on the phone for hours. You are forced to fight your way through a totally unintelligent AI that cannot understand simple requests and keeps looping you back to nowhere. If you're lucky enough to reach the phone system, you're rewarded with horrible sound quality they probably call music, constantly interrupted by lame advertising. It's exhausting. You lose patience, time, and goodwill long before you ever reach a human being. Geek Squad was once a reason to trust Best Buy. Today, even scheduling help feels like an endurance test. I gave up, not because the problem was hard, but because the system is broken. Very disappointing. This is not customer service anymore. This is customer avoidance.