04/07/2023 Frontier has no way of resetting their WiFi! As…read morea constant traveler and having Cameras, security system and air conditioning/Heating/and Humidifier working on WiFi it is not comforting to have it all go away after a lightning storm. Particularly if you are 3,000 miles away for a month. When I get home all I have had to do was turn it on. (Another company used to do this from their service desk). Plus, I paid 1/3 more than I am paying now for a better service. In trying to cancel my subscription, I have to take the equipment back to their store. (They have no store in Tampa)! I am satisfied if I was to stay home and be at the mercy of my WiFi.

1 Star is too high of a rating. Blood pressure too low?…read moreTired of talking to humans? Prefer unhelpful "robotic" answers from the Philippines that are frustrating as F! ? Internet speeds that remind you of the "dial-up" days? Then FRONTIER is for YOU!!!! Good luck and God Bless you!

Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with…read morewhen calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say. Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don't blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn't have had to come out to fix everything - the problem was however, he forgot to hook our bedroom TV cables back up in the attic. I've paid for 2 On Demand movies, HD Movies weren't working so was out that money, now the TV in the bedroom isn't working at all - it's been a couple weeks now that I have had problems, paying a WHOPPING bill with service that's not working and tech service that quite frankly sucks. If I had another choice for cable optic service, I would take it in a heartbeat. I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit - because of their mistake!!

Within a company FULL of corruption, my Fios assistant (whom I dealt with over the phone, and who's…read morename I have unfortunately forgotten) accepted my DVR return which, by his account, is the first in his decade of working there by mail from Texas. His service was outstanding and saved me the $1000+ dollars that Verizon was arguably trying to force me into paying by giving me absolutely no way of sending my equipment back after failing to send a shipping label. Sending my DVR via FedEx was my Hail Mary and it worked miraculously. I won't re-sign with Verizon due to the awful exported customer service but because of the in-house Floridian service representative, I will hold myself back from slandering their name.

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

Frontier just raised my rates nearly 20% with no notice, no change in service, no explanation. The…read morebilling department isn't available after my work hours. How do I get this resolved?

Equipment failure. No tech service or repair. Charged $50 replacement fee for replacement…read moreequipment (took several business days with no service yet still billed) that didn't work. Hung up during the several attempts to discontinue service. Never again

Xfinity/Comcast (serving Naples and Sarasota areas) is by far and away the worst company I've ever…read morehad to deal with in 11 years. They make it difficult to cancel service or products. They bait and switch, so you find yourself having to contact them at least once a year when they jack up their prices. The cherry on the icing was the email I got from them saying as a ten year loyalty member I was being given a diamond membership for free. I thought Great! I can get Premium again at no extra cost. No such luck. After a whole morning and almost missing a dental appointment, and speaking with three different live people following mazes of bot promps, I got absolutely NOWHERE. An offer from Xfinity is a Trojan Horse.

I have had the unfortunate experience of dealing with the store in Port Charlotte for the past 4…read moreyears. We have now moved to Venice and cancelled our home internet and have moved our cellular service to A T &T. We paid off our phone with them 2 months ago ( something AT&T will reimburse us for.).They have refused to give us our statement which shows this payment. My husband and I have attended the store on 2 occasions to have me put on the account that was in his name. Both times we were assured that this had been done. I went to the store and was 'greeted by a very surly man asking me what I wanted . I told him I need a copy of a statement as I was told by a rep on the phone that I had to go to the store for this. He then asked me if I was on the account and I said not as when we spoke to a rep on the phone my husband had to identify himself and tell them that they could speak to me!!! I told the man at the store that my husband was waiting by the phone to verify me and he said very nastily that no they would not do that. My husband has congestive heart failure and very seldom is able to leave the house. He then told me to get a power of attorney if that was the case. He then smirking told me to have a nice day! I totally lost it at that point and told him to f;:$ off and left. All we are asking for is a copy of a statement to show that we paid them for the phone. The reason I believe the staff is so rude is there is absolutely no one in charge that you can talk to.

Weak customer service They sell products they know have…read moredefects Their online and dial support is awfu awful don't get trapped

Need to be more transparent, not about the sale and extra markup on the additional item at double…read morethe price of a regular store.