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    Verizon FiOS

    1.0 (2 reviews)
    Open 7:00 am - 9:00 pm

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    Frontier Internet

    Frontier Internet

    (224 reviews)

    I am extremely disappointed with Spectrum's service…read more About a week ago, Roberto Dottavio (Residential Connectivity Specialist) came to my home and offered me Spectrum Fiber Internet 1 Gig for $50/month, with the first month free. At the time, I was already using Frontier Fiber 500 Mbps for $49/month. Since Spectrum offered a faster plan for nearly the same price, I agreed to switch. To make sure everything was accurate, I called Spectrum's customer service at 1 (833) 737-0874 the day before the installation. The representative confirmed that Spectrum Fiber was available at my address. On August 4, the installation technician, Andy, arrived. After checking every utility box in the neighborhood, he informed me that there were no Spectrum fiber connections available. In other words, the service I was promised simply did not exist at my location. As a result, I had already canceled my Frontier service based on Spectrum's assurances. Now I regret that decision and have to call Frontier again to ask them to reconnect my internet. This experience wasted my time, caused unnecessary inconvenience, and showed a serious lack of communication within Spectrum. Customers should not be told that fiber service is available when it isn't. I sincerely hope Spectrum's management sees this review and takes steps to improve the accuracy of the information provided by its sales representatives and customer service.

    They will not send out a repairman. They do not listen to…read moreyour problem. The read commercials for other products. It is truly horrible.

    Frontier Internet

    Frontier Internet

    (840 reviews)

    West Tampa

    I recently subscribed to Frontier for my whole home package (landline, tv, wifi). The sales…read moreperson, Margaret, was excellent at her job and answered all my questions. Within a couple of days, a work crew came out and trenched my cable from their box to my house. Amol, the technician, showed up and did a fantastic job of installing the hardware and getting me set up. Phone, WiFi ... no problem. He tried to get me connected to the Frontier/YouTube set up. No dice. The app repeatedly showed "Oops problem is with Frontier, Try again later." Many tries later... nothing. Amol then called a human being in support (I didn't get her name) but she said I had to wait for 48 hours before anything would be done. She said she would call me back at 4PM on Friday (this is before noon on Saturday). Amol did everything he could. Well, Friday came and went. Nothing. So, finally I get fed up and on Easter Sunday, I tried the AI support on Frontier. After struggling with the concept, the AI referred me to a human being. And, no you cannot make this up ... Jesus appeared to me online. After checking and double checking he said that I was subscribed but the YouTube TV was not added to my plan. He said it was still "pending" and YouTube would have to connect me. He then gave me the YouTube help line. I contacted them. They asked if I had gotten the connection email from Frontier yet. I assured them I had not. They said will until you get the email from Frontier no connection will be made. So, I wind up in no man's land. I had great hopes for Frontier because of the great start. But disappointment reigns. Of course, according to my billing statement, I will be charged for the YouTube TV. The best advice I got in this whole process is: Do not turn off your Spectrum account until you are sure the Frontier account is fully functioning as it should.

    I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

    Verizon FiOS - televisionserviceproviders - Updated September 2026

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