They are almost impossible to deal with. Our billing is inconsistent and not correct for services…read morebeing provided. They do not keep their word and seems the left hand and right do not communicate. Our experience since signing up a couple months ago has been unsatisfactory when dealing with their personnel. TV and internet do work well. It is the Admin piece that is unsatisfactory.

I am extremely disappointed with Spectrum's service…read more About a week ago, Roberto Dottavio (Residential Connectivity Specialist) came to my home and offered me Spectrum Fiber Internet 1 Gig for $50/month, with the first month free. At the time, I was already using Frontier Fiber 500 Mbps for $49/month. Since Spectrum offered a faster plan for nearly the same price, I agreed to switch. To make sure everything was accurate, I called Spectrum's customer service at 1 (833) 737-0874 the day before the installation. The representative confirmed that Spectrum Fiber was available at my address. On August 4, the installation technician, Andy, arrived. After checking every utility box in the neighborhood, he informed me that there were no Spectrum fiber connections available. In other words, the service I was promised simply did not exist at my location. As a result, I had already canceled my Frontier service based on Spectrum's assurances. Now I regret that decision and have to call Frontier again to ask them to reconnect my internet. This experience wasted my time, caused unnecessary inconvenience, and showed a serious lack of communication within Spectrum. Customers should not be told that fiber service is available when it isn't. I sincerely hope Spectrum's management sees this review and takes steps to improve the accuracy of the information provided by its sales representatives and customer service.

Xfinity/Comcast (serving Naples and Sarasota areas) is by far and away the worst company I've ever…read morehad to deal with in 11 years. They make it difficult to cancel service or products. They bait and switch, so you find yourself having to contact them at least once a year when they jack up their prices. The cherry on the icing was the email I got from them saying as a ten year loyalty member I was being given a diamond membership for free. I thought Great! I can get Premium again at no extra cost. No such luck. After a whole morning and almost missing a dental appointment, and speaking with three different live people following mazes of bot promps, I got absolutely NOWHERE. An offer from Xfinity is a Trojan Horse.

I have had the unfortunate experience of dealing with the store in Port Charlotte for the past 4…read moreyears. We have now moved to Venice and cancelled our home internet and have moved our cellular service to A T &T. We paid off our phone with them 2 months ago ( something AT&T will reimburse us for.).They have refused to give us our statement which shows this payment. My husband and I have attended the store on 2 occasions to have me put on the account that was in his name. Both times we were assured that this had been done. I went to the store and was 'greeted by a very surly man asking me what I wanted . I told him I need a copy of a statement as I was told by a rep on the phone that I had to go to the store for this. He then asked me if I was on the account and I said not as when we spoke to a rep on the phone my husband had to identify himself and tell them that they could speak to me!!! I told the man at the store that my husband was waiting by the phone to verify me and he said very nastily that no they would not do that. My husband has congestive heart failure and very seldom is able to leave the house. He then told me to get a power of attorney if that was the case. He then smirking told me to have a nice day! I totally lost it at that point and told him to f;:$ off and left. All we are asking for is a copy of a statement to show that we paid them for the phone. The reason I believe the staff is so rude is there is absolutely no one in charge that you can talk to.

I pay $235 per month for the triple play package and have done so for the past 6 years. They sent a…read moreguy out to bury my cable and he claimed he had to fix a wiring problem that he found from the previous technician. Though I didn't really think that we had a problem since everything seemed to be working fine, he claimed he replaced the existing cable with a new one. He buried the cable and left. Our tv service was out soon after he was. Several hours on the phone with Verizon until they finally promised to send a tech that day. At first, they wanted to schedule us out a couple of days- which I adamantly refused. Really, the last supervisor just told me he was sending someone just to get off the phone. So, I waited around the rest of the day. No one showed up. I called back at approximately 6:30 and spoke to another operator who told us that our appointment was for the next day anytime up until 8:00pm. He did not see any notes that we were promised a return visit to fix the problem that their guy caused. They lied and I feel stupid for believing that they would send somebody back to correct the problem that they caused. Moral of the story: " If you can tolerate overpriced services with no expectations of any customer service, then Verizon is your telecommunications company."

I have absolutely no complaint about the internet or TV service. My complaint is with customer…read moreservice and someone who claimed to be an account manager. We are within the 30 day window of when we received our equipment and would like to cancel our service. They claim that we are outside that window because they go by a specific date of when service was scheduled to begin and not when equipment is received meaning we were getting charged for service that we couldn't possibly use. Twice today I have been hung up on, once by customer service rep and once by the so-called manager. Not once did I raise my voice because I don't feel there is any point in that. How rude?!!! Would I recommend Verizon to anyone? Based on their customer service alone HELL NO!!!!

While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

Hassle free service too.. was punctual and had an 85 inch tv down and a new one up in no time. I…read morewould highly recommend Biljana Coldwell Banker Sunstar Realty.

From the owner: Our business strives to perform quality work at affordable prices. We offer a range of services…read morehere to make your TV experience Hassle Free!

I'd much rather use FTI Satellite for my satellite internet and tv. Great speeds and much better…read morecustomer service! Highly recommend for satellite internet in Florida!

Be careful with these folks. They have a practice of adding pretty steep "trip charges" onto…read moreotherwise free installation packages. Call the company you're package is through (HughesNet, etc.) to be referred to another installation company.