The manager and employees at this location are dishonest and misleading during there customer transactions. I personally know of three people who had information provided to them and when corporate became involved they had been scammed. I would suggest if you must visit in person you go to a different location. read more

Chris came to my house to set up my specialty artists printer but,unable to fo it,he took the printer to his office never to be seen again. He is an outright thief. read more

A Verizon Wireless store, for me, is all about more and less. I want to see more technology on display. I want to see less of vulture-staff standing in strategic locations just waiting for you to make eye contact so they can pounce. This place is, like the little Yelp quote to the right of a 3-star review, "A-OK." It's not as large as standalone Verizon Wireless stores, but it's larger than a kiosk. It had a decent amount of devices, and it had minimal staff. I think I counted 3 early on a Saturday morning: 1 at the service desk, one cashier, and one guy helping customers. Because size is limited, certain brands are featured more prominently over others. If your preference is Samsung or iPhone, you will find a nice selection here. read more

Not only did the woman who we tried to speak to when me and my family got there straight up ignore us, she also told me I had to wait 3 hours to buy a phone. She literally looked up and saw us but couldn't give us the decency of at least saying that she would be with us in a moment. And since when do I need to schedule an appointment to buy something from a store? Genuinely don't understand how that's logical at all. I don't need an appointment and I don't need some random person to explain to me how to use an iPhone. I just want to buy a phone. read more

Came here to upgrade my phone after the reopened from the national shutdown. Everyone here was very helpful and very kind. Lucas was the man who helped me with my upgrade and he was super nice and listened to what I wanted in my phone and then provided me with exactly what I wanted. The only minor issue was that when I took my phone home and transferred everything, it didn't activate right away. I immediately made an appointment to go back the next day and get it looked at, and even tho it was a such a little problem they were super apologetic and helped me right away. Lucas was able to help me again and activated my phone within 5 minutes and I was able to just go home. I was super happy with my service and glad that they had opened again and wouldn't have to drive all the way to Queensbury to go to the Verizon store. I will absolutely be returning here when it's time for my next upgrade. read more

THANK YOU HUNTER! If you need someone who really knows their stuff, is easy to work with and goes the extra mile, go to this store and see Hunter. You won't be sorry. read more

Terrible service by phone. After about 20 different switches to various messages I am disconnected.

Just wanted to thank a customer service rep named Matt in the Verizon store in the Wilton mall. Went in yesterday, he was amazingly helpful, knowledgeable, professional and kind. He spent a good deal of time setting up my new I phone. I am admittedly tech challenged, but he made me a confident I phone user. I got home, did everything he said and the phone was great!! Then I had a few more questions, went back in today. Matt just happened to be there, he made it all so simple and easy. A big thank you to Matt!!! Thanks for the excellent customer service. You don't see that a lot lately. read more

HORRIBLE CUSTOMER SERVICE!! Had a terrible customer service experience at a Verizon store in the Wilton Mall. Turned away from being helped because the employee felt it was too close to closing. The store closed at 6pm, it was 5:35pm. I use my phone to schedule appointments for work, my phone was broken. The employee showed zero concern for my situation. Told me he would help the next day! My family and I have been with Verizon for over 10 years. Canceling our contract! read more

I purchased a phone three months ago and was told by the sale associate that there was a promotion on the phone I purchased. When the price quote was not reflected in my bill, I went back to the store. I was told that the price wouldn't be reflected on the bill for the 3 months. I expressed my concerns as I wouldn't be able to return the phone if the price was not reflected in three months. I was assured that there was notations in the account and this was just the process. I went back a second time during the 7 day period I which I could return the phone and was told the same thing and that person said they saw the notation in the account. I went back today as the price hasn't been reflected on my bill and was told they have no record of the promotion. I have been a Verizon customer for almost 25 years, but no longer. read more

I had a problem with a phone that needed to be dealt with, and the team were as helpful as could be. Huge shout out to Kyle and James for helping out. Thanks again guys. read more

I dropped my phone in the toilet and needed a new phone set up! The salesperson Jael was awesome! I felt terrible about my phone and I am not very computer savvy but, he made me feel very at ease! He got me in and out quickly! I will recommend him to everyone!! read more

Absolute WORST experience ever with any carrier location I have visited. Reed was the specialist that assisted me with my sale. He not only pushed every service and possible sale opportunity but then misled me with incorrect information just to make a sale. Once the sale was complete Reed as well as the manager refused to assist further with any of my concerns. Reed was asked not to activate the "Jetpack" wifi device due to me not living in the area. He then proceeded to take the device out of the box and activate it anyways. Once the device was activated there is automatically a restocking fee if decided to be returned within the trial period. I called customer service after returning the wifi device and they were more than happy to waive the restocking fee since the device had not been used and only in my possession for less than an hour. The phone customer service agent Adriana was the only thing saving me from completely canceling my whole Verizon account! Once finally home (In North Carolina) I opened the extra USB-C charger purchased from this location and it is USED!!!!!! The charger is dirty, has someone else's fingerprint on it, and does not work!!!! Why did I pay so much money for something that is broken and was either returned to the location or used by an associate? read more

Verizon ruined my credit over false charges. Near impossible to contact anyone about billing. Their call service centers are incompetent. Now I'm forced to use small claims court. I recommend avoiding Verizon at all cost. read more

This is by far the worst Verizon store I have ever been in. Here, if a phone has a defect they will literally do nothing for you if it's a day past warranty- even if the phone is defective due to a software issue that is not the customer's fault. It's kind of strange- because every other Verizon store I have been in is perfectly OK, and readily switches out phones with software defects with no questions asked. But in this store they would rather argue with you about the fine print. Let me put it this way- the service in this store is SO bad that I actually considered switching to AT&T after being in here. Now that is bad. read more

Thank you Oz for being helpful and polite! My husband needed a new phone and it was nice that you didn't try talking us in to buying one that my husband wouldn't have a clue of how to use. Good experience! read more

Had a great experience at the store thanks to Chris Meyers. Great customer service and very knowledgeable with the products we purchased. I am more than likely going to continue shopping at this location. read more

Came in because my phone wasn't charging and it ended up that I needed a new USB cord. The tech person, TJ, who I spoke with was very helpful and knew exactly what was wrong! They switched my usb cord out for free and I walked away completely satisfied about their customer service and knowledge of products!! read more

Worst store experience ever. Managers and greeters are snippy and arrogant. No concern for customer care. I watched one frustrated customer fling his non-working phone across the room after getting zero help from the counter rep and mgr. I will just upgrade online from now on read more

I came here to ask about my iPhone 6S. Battery malfunction... Gino sold me the phone in November '15 and remembered me from then.... He replaced my phone and is super nice and understanding.... I wish there were more people like you. Thank you Gino!!!!! read more

Store Is laid out well and all the phones are working demos not blank plastic phones. However that's where the pros of this business ends. I was a Verizon costumer for 8 years and in that time I've had a hand full of interactions with this store. All of which have been less than pleasant. From the condescending attitude to the downright refusal to help with insurance claims, technical assistance or anything remotely helpful. This branch of Verizon wireless store is the reason I left to go to AT&T. If you need help with your phone I would advise contacting by phone rather than putting yourself through the headache of this store. read more

I would like to thank Chris M. for all his patience and help. He was very courteous and knowledgeable of all the products. We went in for a phone for our son and left out with a new phone for us and for our son. Also bought four of the new hum products for each of our vehicles. Thank you so much Chris M. read more

What outstanding service from Nica we had!! She was so helpful and patient in helping my friend kick out her new iPhone and all of the accessories. She explained the features and benefits if each. We had some trouble getting the phone set up-not because if Verizon or Nica- and she stayed close by until issues were resolved and in no time my friend was up and running and enjoy her new phone!! Great job!! read more

My family and i were vacationing in Wilton ftom NYC. My husband accidentally dropped his phone and it wasnt working. On 8/30/16 my husband and I went into the Wilton store to upgrade his phone. Being that we needed to go to the store I decided that I would upgrade as well. Prior to heading to the store we did some research and decided that we would like to go with the Galaxy Note 7. After patiently waiting in the store , we met with a sales rep named Jael. We told him what phones we wanted. He seemed helpful, went over everything down to a tee including what our monthly bill would be. This was a process, we were in there roughly two hours between the wait to speak to someone and going over all the details/options. Everything we discussed was drafted on paper. Jael then said ok let me get the phones. About 10 minutes later he returned to tell us that he didn't have the phones in stock. He said he could order them and we would have them in two days. He also suggested going to another store to see if they had them in stock. It was nearing 10 o'clock. We decided to wait for the morning and go to another store not too far from Wilton. This store didn't have the phones either we made another call to another store, they too didn't have the phones and told me that the phones are pretty much back ordered and that I wouldn't be able to find one in this District. I checked the Verizon website online and attempted to place an order for the phone. The website confirmed that the phone (all 3 colors) was backordered and will ship out on September 7th 2016. Being my husband desperately needed a phone we decided to go back to the Wilton Store to see what was going on. It didn't make sense that we were getting such conflicting information from Jael the sales rep from the Wilton store, other reps from other stores and the website. We got back to the Wilton store and unfortunately were given yet another sales rep. I can't recall this sales reps name, but will say none of them seemed very friendly. I would think being a sales rep you might at least smile and be somewhat friendly. Everyone that I spoke with at this store made it as though they were doing me a favor. This rep confirmed that the phones were back ordered until September 7th. I asked him how could things change so dramatically from 9 o'clock last night to 10 a.m. this morning? He didn't really have an answer for me just shook his head. My husband decided to go with another phone because he couldnt be without a phone. I decided to order the Galaxy Note 7 from the sales rep at the store. He gave me the impression that the longer I wait to order, the longer it would take for me to get the phone. I was okay with having to wait until September 7th for the phone to ship because I had a working phone. Being that they had a sale on cases, buy 1 get 1 half off, I decided that I would purchase the case today since my husband would need to buy one now. I started to look on the website at different cases for the Galaxy Note 7 and told the rep which one I want. He went in the back, came out and told me that they didn't have it and that they were also sold out online. I told the rep that I'm on the website right now looking at the case and it's allowing me to add it to my shopping cart? He had no explanation. At this point I was obviously annoyed. He went to go ask his manager. He returned and said his manager said their computers tell them items are out of stock online so you buy something else on the spot (yes this is what he told me). I bought it online. After my husband's upgrade was finalized we left the store. He was happy with his phone and I was happy knowing that I would have the phone that I wanted in about a week. Yesterday, September 3rd 2016 I was online and saw that the Galaxy Note 7 had been recalled. Upon further research, I found out that the phone will no longer be manufactured and no more phones will be shipped. I then checked the status of my particular order and it still said that it was processing. I was never informed by Verizon via email or via phone what was happening. On September 4th I returned to the store. I spoke to a heavy-set sales rep to check in, explained the situation that I was in and informed him that I was never notified of this recall. I also explained to him that I had previously been to the store twice because of the back order of the phone. He had the audacity to tell me "oh we have the phone here we have plenty of the phones here we just can't sell them" I told him well that's not what I was told. I spoke to yet another sales rep after him. I explained everything to him and told him at this point I want the money I paid for the upgrade and taxes which was roughly $100 credited. This guy was less than helpful almost arrogant. I wanted information on the phone I wanted to know if it was ever going to be available in the near future. He told me he had no idea. Very incompitent store. read more

We've been a Verizon wireless account for 15 years. The short of it is we went in to upgrade our plan, we have five phones. What a bunch of losers. There's nothing good about this store from the manager Oumar Diallo, on down to supervisors Rebecca Norton and Alex Artale and especially salesman Chris Meyer. They are a bunch of liars. I could go on but take this as a heads up .............don't go there call Verizon directly you'll be much happier. Totally unprofessional and sleazy. read more