The Verizon rep, Min, greeted us and was friendly and helpful. He assisted us with calling the Verizon support team specifically for transfers and was patient with us. Our family needed to transfer a phone line from one Verizon account to another Verizon account. One of the account owners wasn't able to sign in online to initiate the transfer so we needed assistance from a Verizon rep in-store. Good thing we went in to the store because we needed a new SIM card. The store was welcoming and other reps were friendly also. Keep up the great customer service! read more

I went there to do an upgrade as a 30 year existing customer. I set an appointment. I show up five minutes early. Greeting went fine then quickly downhill. I get this guy who gives absolutely zero explanation on anything. And he has this attitude, almost confrontational. It was weird. I left would never return. Stay away from this place. read more

I visited this Verizon location recently to complete a trade-in and was assisted by a manager. While the transaction itself was completed, I later became aware that comments were made about my appearance after I left the store. As a paying customer, I found this extremely disappointing and unprofessional. I was dressed in a Juicy Couture sweatsuit, which was clean, appropriate, and completely unrelated to the service I was there to receive. Customers should not have to worry about being judged or discussed by employees after they leave. What made me uncomfortable was not the outfit itself, but the fact that a manager felt it was appropriate to comment on a customer's appearance with other employees. Professionalism and respect should be extended to every customer regardless of what they are wearing. I hope Verizon addresses this, as it left me with a negative impression of what should have been a routine customer service experience. read more

Adrian... what can I say. He was helpful and was able to help me accomplish what I needed to do there. If you need a decently honest sales person, he's your guy. Just make sure to keep it to the point or the conversations and wait periods can be VERY long due to other deciding factors that surrounds the place. Biggest thing is to be patient and you'll get what you need done. If not go to the next place. read more

Robert K was especially helpful in finalizing our purchase and set up of our new iPhone 17's. Also shout out to Emily for all her assistance. We had a marginal experience with a non Verizon owned retailer and will return to this Company store for future needs. read more

My husband and I went to upgrade his phone today. We were greeted very friendly by Mohamed. He provided us with great customer service!

I went into the store very distraught. Chrissie helped me with my phone and to my relief she got it going and it helped me a lot. She was very courteous and I surely will return to this store. She showed me a lot that I didn't know and took the time to have a lot of patience with me.. It was so good to have such good customer service. Thank you again read more

This place is incredibly unprofessional and unhelpful. I went in to get help with my phone plan and they gave me a horrible attitude, Refused to fully explain my plan, did not care about helping me, and then walked off and refused to help me, leaving me standing there even more confused than when I walked in. When I reached out and tried to get help from one of the employees they told me to just figure it out online. read more

Arrived and checked and told me it would be an hour across the street to Popeyes came back 45 minutes later asked them how much longer he said one more person in front of me. I waited another hour and a half as people came and got help and left. I went back and asked him what's going on. He gave me a total attitude and refused to help me. I asked him his last name and he refused to give it to me. He's the store manager there he needs to be fired. read more

I wish I can come back to say Verizon addressed my concerns after reaching out to them so often. They have ignored me. No one has reached out to offer any information or feedback to my complaints. Avoid. read more

Verizon - The issue resolution form does not work. - Mobile Phones Near Me - South San Francisco, California

I spent 2 1/2 hours at this store. I accompanied a person who had many problems with her account and it took a while to smooth things out. The staff, in particular Chrissie, was very, very patient. Piece by piece we unraveled the problem and got her account back on track with lowered charges. The services was exceptional. read more

After leaving your store, we visited the Colma location and experienced excellent customer service there. Unfortunately, the San Bruno location needs significant improvement in this area. The staff member ( young girl) was unprofessional, leaving us unattended for an extended period, and the manager was unavailable. We visited your store on December 29, intending to purchase a New Year's gift for my daughter, but it turned out to be a very disappointing experience. read more

Ricardo helped my husband and me with our phones. I needed assistance with my voicemail and my husband was shopping for a new iPhone. Ricardo was extremely knowledgeable and helpful. He went above and beyond to answer our questions and match us with what we needed. Excellent customer service, much appreciated. read more

Adrian was amazing! He helped me when other Verizon store turned me away. He was patient and had a good attitude. I would reccomend coming to see him. He was nice :) read more

Amenn the manager, he said he's the manager after we asked to speak to one, well, he need his attitude checked he has humiliated me and my husband when we were there needing help for iPhone. Phone wasn't making calls or long distance he said "well let me check if you paid your bill" I was angry with his behaviors. Of course our bill is up to date we paid our bill on time automatic payment every monthly. After we argued we left and now we're looking to change carriers to AT&T or Xfinity. Xfinity over great deals. read more

Very happy with the staff and service here. Have had good luck here for years and will continue returning

Terrible customer service and unprofessional. We arrived an 1 hr 10 mins before closing. They had two appointments ahead of us and 3 people working and told us they couldn't help us. Will not be coming back. Will be changing service lines as well. read more

The leadership at this establishment is horrible. Today, August 1st, 2023, I needed a charger for my hotspot device, so I go to Verizon. The manager Amean tried to sell me a few products but when I started to have questions to make the best decision, he got short and aggressive. So I asked if there was anybody else that could help. He told me no. He said he was the manger & that he could put me in the Que. he told me he could not get someone else to assist me again after I requested additional assistance due to his resistance to answer my questions. He told his team member to not help me as well as she was the only other agent on the floor and told her I was being difficult. I had never spoken to her, and her responses were, "well we told you this, and we told you that." Whole time she was never on the floor when me and this man was speaking. So I said you never told me anything so I didn't understand what you told me, we never spoke. Through all this, a customer congratulated me on how I handled it, she said if it was somebody else, they would have addressed him differently. He really put me in the Queue after two people to purchase a charger. Entire time, he has me checked in with an agent on the app. So it looks like I am being helped, for over an hour, when actuality I am not. After 30 minutes, I begin to ask questions. The manager isn't able to help with a purchase? Amean tells me no, he can not. AND that he can not get somebody else to help me. I ask "Why does it say I am with a specialist when I am not." The manager proceeded to say I have to wait for somebody. Fast forward, as I am asking questions and wondering why I am receiving horrible service. A team member comes out and he is willing to help me. Amean, the manager, proceeds to reject the help from another team member that is willing to help me. The team member willing to help went to the back to get his tablet. I told the Manager that he was not living up to his name. & he said I was throwing racial slurs at him. This gave him enough to call the SSF police to escort me out for cussing, being loud, and saying racial slurs.---his words, not mine----I could not believe this. I had been waiting for an hour at this point. I have been with Verizon for OVER 5 years, I have never been treated like this. To buy a charger for a Verizon JetPack. This establishment needs another Manager. He does not deescalate situations and in fact escalate them. This experience is making me question my entire business with Verizon. As a customer I should receive the best service, as well accurate information to assist me. I was told many times, that the manager could not help, and his only and primary job was to check people in. Verizon, you should really check in with your team members at this store. I suggest doing so when the manager is not around. As I was speaking to a team member, asking questions about the manager, he stormed from behind the wall to address me. I did not know he was listening, or in the room. I am sure he does this to other team members. Does not create a safe environment. They are really being mislead, and better leadership is what is needed to help this store thrive and better serve their customers better. I hope we get a new manager at this store to display better leadership. It's truly needed. ******As I look further in these reviews, the Manager Amean has a FEW reviews on his service. * **** Verizon, do you take your customers feedback seriously? This manager is RUDE and SHOULD not be working in customer service as a manager. Maybe a team member, who is not responsible for leading others in the same way that a Manager is responsible. He has proven in multiple settings that he is incapable of providing the service Verizon holds themselves too. I hope you do the right thing, and support your customers. As this manager is not for your BUSINESS. read more

Verizon - 1:40pm check in- "Currently with a Specialist" 2:00pm screenshot, ---still not with a specialist. - Mobile Phones Near Me - South San Francisco, California

Terrible company all the time if I need any help from store ,they are just make me lost my time 150 El Camino south san francisvo if you need help call directly not wasting your time they are never gonna help you read more

This store has a stupid agent there, I need to move the line from AT&T to Verizon and check the price is high for my plan. I told him to cancel the add before coming back to ask me that this means a scam and that this store is a very bad agent. I advise not to go to it. read more

Yelp said close at 7pm went there they close at 6pm. Update your time. Why you guys close so early? People get off work around 6pm. read more

Usually going to a phone store is not fun no matter the company or branch. However Cameron at this location was amazing! He first helped out my parents and they really liked him and he helped them get their new phones. They liked him so much they sent my uncle to see him to get my grandfather a new phone. Then my boyfriend and I went to see him and he's so nice and helpful and makes the experience easy. 5 stars for Cameron! read more

This one is directly for Amin, if you can't be civilized to Verizon's customers don't leave your house, quit and stay home. From the minute we walk in you were aggressive and rude, you kept saying "as I said" when you had not told us the full information. Your coworker did not even take the time to get all out information and pushed us out the door saying we had to make an appointment and when we come back two hours later for said appointment you don't even apologize you immediately become combative and rude. By far one of the most hostile customer services experience I've had. AMIN kept saying he IS the manager and nearly lost it when we suggested we had spoken to his manager earlier. Relax buddy, manager or not your still failed at providing customer service. read more

Stay away from Verizon! I'm a paying customer with a maxed out plan! Yet my internet speed is very slow. I came to this branch to find out why my internet is slow. They said there is a $29 charge for them to take at look a my account!!!! What!?? I'm paying $160/month, Verizon doesn't provide the service and now you want $29 to take a LOOK at my account? I'm taking my business elsewhere! Stay away from Verizon! read more

The reviews are real. Came into this place to buy 2 cases. When I asked if I can try in a case before I buy it she instantly said Nooo!! Like I was a theif. Who spends 100 dollars plus and first gets a feel for what they are buying. Stay away from this place. They are the reason why people buy Amazon or those kiosk in the mall. To the short Hispanic girl with glasses. You need to do better if you're going to be customer facing. read more

The manager Amxxx (His name started with "Am", forgot the full spelling, may be Amore or something). He is such a jerk, rude manger. It's seems like there are other complaints on the rude manager in this Verizon location. It could be the same guy. It's a Wed late morning, like 11am. Not a busy time in the store. We walked in to ask about the options for a broken phone since the phone insurance needs $200 deductible fee and our iPhone is kind old. We want to see if we can upgrade our plan to get a new phone instead. The manager told us we won't tell the plan option unless you want it today. "Plan change as the sun rinse".... We shut our mouth and left. We checked out ATT and found out new account with new phone option in the next block. The option on iPhone 12 is around the same as Version as we checked few months back, around 50% off. It is just became of the bad manager at Verizon in this location. We switched to ATT. We went back to the store and asked for the transfer PIN. The same manager served us. His eyes looked shock. He got it for us rudely of course. He didn't ask why or offer anything. He didn't attempt to save us on Verizon. Sure! Bye! Thank you manager! You helped your company to move us, long time Verizon customers to ATT. read more

I have always been an Verizon customer but their cell phones are getting way to expensive. I'm looking to update my cell that I've for years but i have to wait for their sale for me to think of getting another phone from them. Also they are charging the wall charger separate when always came with a new phone. We will see what kind of sale they will have or do i switch to another carrier?. read more

My favorite Verizon store ever !!! Thank you Hao and staff for setting me up , you made me shine with my client, I so appreciate you !

came to try get a new phone. Manager gave me a bad impression as I walk inside the door. I tried to upgrade or get a new phone. Seems like "manager RUDDDY" RUDEEEEY had no intention in helping. WORSE MANAGER I EVER CAME ACROSS WITH BAD ASS ATTITUDE!! read more

The general manager Dwight and his assistant manager Chrissy were amazing!!! We were having issues trying to claim a warranty on my phone through Assyrian and they spent 2 hours (1 of those hours being after the store closed) on the phone with me trying to get to the bottom of it. They refused to give up on me and made me feel as though it was no inconvenience that I was keeping them at work longer. They truly just cared about helping me, not all heros wear capes!! read more

Not open during posted hours, both on door sign and posted November calendar hours on door.

Today we visited this agency between 4:20 and 5:00 pm and Miss Tatiana attended us, who apparently is unprofessional, disrespected us and we let it go until my sister got angry, she went and complained to the manager, another despot , disrespectful and unprofessional I can understand it from Miss tatiana, it can be seen that she is a person who is starting and needs training, but I cannot understand it from a Manager whose job it is to keep clients and serve with kindness. read more

Ke was so efficient and polite and knowledgable in sorting through all my questions and requests. Appreciate his professionalism -- even on a busy Friday afternoon. read more

Terrible experience! The customer service was poor, and the manager was extremely rude. Never again will I take my services here! The manager was very hostile and shouldn't be working here! read more

Pretty good spot, they were professional and efficient. Saved a good amount with a trade in deal they had going on. Pretty pleasant, considering I hate dealing with phone companies read more

Waited for about an hour just for a phone case for a iPhone 13 pro, but the wait was ok the manager put the screen protector on for me. Great customer service. Nice guy. Will definitely come back here. read more

I have shopped at this location MANY times over the years (only ever been with Verizon, and before when it wasn't even called that) but haven't been in awhile because I went in a couple of years ago (like 2?) and they all ignored me . . . I went in Saturday out of desperation. I had stupidly bought/upgraded to a smartphone on Verizon.com and got a PALM Pre. Never get a PALM Pre!!!! It had frozen (like a horrible old PC) for the second time of the day and I was mad and done . . . I drove down in the rain ready for a fight to get an upgrade or new phone. I walked in and they have a check-in person . . . I gave her my name and she added me to a list. She told me it would be like 5-8 minute wait. I wandered an looked at phones and then CHRIS called my name. I whipped out my frozen phone and Chris giggled, he already knew it was a crap phone. He already knew I needed a bigger better phone. He told me, after looking at my account, that I did not have to use my Hubs upgrade (since he needed a new phone too) but that he would get me a manager approved early upgrade since my phone keeps crashing. I was so happy - no fight, no argument - he showed me the 3 different Driods they have available and we talked thru them all. I walked out spending a pretty penny but had a new Driod X for myself, a new text easy phone (non-smart) for the Hubs and 3 new accessories for us . . . but getting 2 rebates back. CHRIS was awesome, down-to-earth, and easy to deal with. He also spent a good deal of time showing me the ease of using the Driod :) read more

Verizon - LOGO - Mobile Phones Near Me - South San Francisco, California

Devin and Chris helped my family out a great deal! After visiting other stores they were the only ones trying to get to the root of the problem. Definitely the best Verizon location ever!! read more

I had a terrific experience with Mark at this Verizon location helping out with my Samsung cell phone technical assistance last June 2022. I hope he gets to be manager of his own Verizon store someday. Mark was helpful, knowledgeable, professional, kind, and supportive while he helped fixed my cell phone. Keep up the wonderful work Mark, and the rest of the Verizon team! read more

I have attempted twice to purchase a phone for my daughter and was on hold for over an hour with costumer service (in store call) whom did take the call from their own employee. Staff, manager was rude and not worth my patronage. Received the worst service I have received as a paying Customer. I didn't get the impression that they are in the business of helping people. read more