Great service, Nikko and Ibrahim were fantastic. I came in multiple time for a few different things…read moreI was updating and they both made every experience seamless. I highly recommend this location.

Jerry Roman is very unprofessional to be a store manager. He was literally giving me real…read moreexplanation to why he refused my business account after the fraud department approved it. He than went and returned a device that I was approved for and paid for without my consent. I feel like it had something to do with my race. I will be filing a report with corporate and his district manager.

One guy was working in the store, so I asked him to help me with my iPhone because the software…read moreupdate had it stuck. I couldn't use it or unlock it. Bro didn't even try to help and said it was Apple's problem, even though no one was in AT&T. I walked over to one of their phones and asked AI for help, and I was able to fix my phone on my own. . Maybe it's time for AI to take over if they aren't going to do their job.

1 STAR as currently at the location and 14 customers waiting -- should be first come first serve,…read morehowever definitely not happening. Observation: the men employees helping all Spanish speaking only. I should have let them know I also speak Spanish. Funny, however true. 3 of us have been here for over 30 minutes and you bet I called them out on it. UPDATE: still waiting along with 5 others & we are a diversified group, however none Hispanic. FIRST COME, FIRST SERVE

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Sam and Ali helped me get my dad's iPhone 12 Pro battery replaced and my PS5 deep cleaned & Liquid…read moreMetal replaced. They communicated well with me and gave me what I thought were to be fair prices at the start of our interaction. I picked up my PS5 today (Friday) after dropping it off on Tuesday and immediately noticed it's a lot quieter and it just looks so much cleaner. Cool guys, thanks a lot for your help

The gentleman who helped me was the best. I was terribly frustrated because my phone went kaflooey…read moreon me. The screen froze, so I couldn't phone, text, email, or do anything else that's important to me. I spent hours trying to unfreeze the phone. He asked what the problem was, and he fixed it in less than a minute. COMPUPOD is now my go to place before I start pulling my hair out. I'll also make it my go to place when it's time to replace my phone. Thank you so much for your fine service. ,

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

I went here mins after a bad experience at the 305 Gellert blvd Daly City AT&T branch…read more Dachuan is the one who helped me, was super cool, chill and professional. He was able to patient with me because I was still rattled from the customer service at the 305 Gellert Blvd. Was clear with all his info that he shared about my trade in and made me feel at ease. Thank you Dachuan for helping me thru this process.

Came here on a Tuesday at 1:30pm ... the doors were locked but they had a sign that says open…read more Store hours indicate Monday - Saturday 11am-7pm. No one in sight. Waited til 2:05 pm and still no body around. Absolutely waste of time . If you're on break then leave a sign on your door or keep a sign saying your closed

Daughter's iPhone was dead in the water. Wouldn't charge, wouldn't turn on. She couldn't retrieve…read moreany of her data because she didn't back anything up. We needed a miracle. Best Phone Repair provided it. Swapped the battery on the spot, took about 20 minutes. Excellent work. Can't recommend enough. Thank you!

Never coming or recommending this place to anyone. I went in to have my back screen fixed because…read moreit was cracked. My phone itself worked fine, just needed the back fixed because I was worried I was gonna get cut or others if holding my phone. When I got my phone back, the back was fine, but then my phone started to shut off every 3 min or less, or overheat. I went back to see if they were there and ask, and they were not; they closed up shop because of a technical issue (it was on a sign that I read). I went back today to ask if they could fix it, and another employee was there, not the same one. I told her the same thing and asked if she could fix she said no, she can't fix it, only the guy can, and to come on Wednesday. I told her I needed the phone to be fixed right now because I use it for work, and she just said the same thing. Then I asked her for a refund, and she said I can't do that either. It really frustrated me a lot. I'm calm and very open-minded, but this whole interaction and service disappointed me. Like, what do you mean you don't know how to do a refund and can't fix it? I thought all employees from this place knew how to fix the phone, or if they didn't have the piece to recommend me somewhere else, but no. I opted out and told her I'm just gonna find somewhere to see if they could fix and I did. I went somewhere in Burlingame, and the nice gentleman took his time and told me what they did to my phone and showed me what they did, and apparently they burnt or broke a piece of wiring from my phone, causing it to overheat, with it leading to shut off. I was so mad when I found out, and more mad that I wasted my 147 bucks just for my phone to be broken. i aswell took photo of what they did. Again, never coming here again. Felt like a whole scam atp To Owner: The overheating started shortly after the repair, and I went back to see what was wrong, but you had already left. I went back today to get it serviced, and the other employee refused. I had two witnesses who heard the interaction, and she was not able to give a refund. The lack of professionalism and poor customer service.

I had to wait for 30 min till I get my service…read more Unfortunately I lost my I phone 16 in overseas so I needed to get my phone ASAP however when I finally got my service it was only 15 min left till store close. They did help me get a new purchase then downloaded some apps that was nice however I was kicked out in the street after being awake for more than 24 hours from overseas flight out side until my uber app downloaded . I felt unsafe where I was My point was my wait and urgency to get new phone all the procedure was treated unfair

Went in on Jan 8 to upgrade both our phones to iPhone16. Saul was our customer representative-…read moregreat service, glad to have 2 new phones. Expensive but the $600 credit for each phone made it reasonable. Thanks. What happened the next day (Friday) was that I kept getting security warnings. Tried to fix myself. On Monday, I had Jury Duty, so I really needed my phone. My Gmail account was disabled by Google, not good. Went to Apple for help, but needed 2 devices (cell, iPad) to resolve) for 2 days, my primary email was locked. Called T-Mobile, they said they couldn't help- go to Apple. On Wednesday, went to Apple, the email was restored and Contacts rebuilt quickly . Thanks Apple!! I just tried to answer the Satisfaction Survey and share this information... but it wouldn't accept my input. Just letting you know, your usual Great Service was bad this time AND I couldn't even send the response to your SURVEY (you sent it to me) Sigh!

Terrible attitude and services. I asked a very general question regarding the plaza and the staff…read morewas on his phone while waving me away, refuse to make eye contact as well. I can understand a quick response such as, "I don't know." But waving me away like I am an animal is extremely disrespectful. They need more employees training regarding manner.

The person who speaks Cantonese had very bad attitude, I have never seen such bad custom service. I…read morewant to replace my SIM card , I have account number and password but he said he can not do it, and said go to other place to do.