This location is probably no better or worse than any other Verizon store. Although staff is reasonably friendly, they are very limited in what they are trained and authorized to do. What they do, they may do very well. When we've gone in, it's usually been due to a phone malfunction and we end up being put on the phone with some other office to do troubleshooting and replacement. The facility itself is odd. It's almost empty and feels like you should bring roller skates. Seating is extremely limited and all service counter seating is elevated which is difficult for some short, elderly, and disabled clients. read more

Do not come here, but if you do: make sure to check your receipt and ask for all changes to your bill to be shown on the screen. I found out that this is actually a part of the Victra process. Do not accept any "free" upgrades or add ons without looking to make sure they were zeroed out on your receipt. Scam artists.​ read more

Customer service is cool and seems fine at but there's another review on here from 6 years ago about how she got charged for a device that she didn't purchase and this store is limited in what they can do so we've been up here 5 times since purchasing our phones 2 months ago and they do nothing but have us call trash overseas customer service that doesn't know what to do after reading their prompt and the associates at the store keep saying sorry sorry but NOTHING is being done to help the situation. The icing on the cake is our phones keep getting shut off cause we are not paying $300 a month for a device we didn't purchase and again they do nothing to help. They won't credit our account or anything . Clearly they run a scheme at this store and they need to be investigated . PLEASE if you must have Verizon DO NOT COME TO THIS LOCATION. They are a 3rd party retailer for Verizon and will not help you or even be honest and just tell us go to an actual store to get this solved . read more

HORRIFIC!!! Lawrenceville Georgia New customer, as of 12/28/24. At this writing, tomorrow is my final day of my 30 day trial for this pitiful excuse for a cellular company. On December 28 through our business, we purchased two new iPhones, primarily for security. The sales person explained to us that the cost of both phones and service with our business account, would be $57 per month, per phone, $114 for both phones. that was completely acceptable. My partner and I live on opposite sides of Atlanta. He's on the north east side and on the north west side. Only twice, in the last 30 days has my service Registered 5G. The vast majority of time it registers only one or two bars and LTE is the predominant mode. We have spoken with nearly every representative of Verizon located in the Philippines, which comprises the vast majority of their staff, other than sales personnel. Store staff has absolutely refused to escalate this to a district manager level. Today we made one final trip into the Snellville, Ga location - A very helpful young man attempted to contact anyone at his own organization only to contact another Philippines representative. Out of frustration, we told the Filipino representative that we were going to just return the phones the following day and go somewhere else for our service. Instantly both devices were removed from service and both phones were instructed to try to connect to a satellite. Upon returning to the store one representative was able to get us both back online, after a few raised voices. Now the bill that should've been about $114 per month is now $142.33 and $125.80 due in January and they tell us that the bill is likely to increase for some obscure service charge that no one can adequately name, in the ensuing three years of our contract. We are still waiting for a return call from anyone at Verizon. At this point, they have less than 18 hours to contact us before we return the phones and find another carrier. Hopefully this review will remain in perpetuity, so that any perspective customer can read it and make an informed decision. I will copy this review Word for Word and should it ever fall off, I will repost it This is not how business should be conducted, by any organization. If you value your time, or your money, do yourself a favor and avoid Verizon at every opportunity. I have never been so disgusted with aservice company in my entire life. read more

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The Verizon on Mt. Zion in Morrow, Georgia, is terrible. The tall salesman without glasses refused to help me at all with my problems with no audio in my car from the GPS in my Samsung Galaxy 21--all he would say was "call 611, call 611." He wouldn"t make any effort to figure out the problem even though I came back twice to show him the problem. Finally I went to the Hudson Bridge Verizon and there, Chris was very helpful! I recommend Chris, in Stockbridge, Ga. read more

B-0 we bought 2 phones paid in full , then they submitted a 24 month contract to Verizon that we have been paying on for 20 months. The lady they took advantage of was well in her 70s but it doesn't stop there my wife traded a phone in to the locust grove store where it was sup to be paid off but instead the payment was transfered to a phone that was issued to her from a state C program for deaf blind children. Looks to me they are ripping people off let and right. If you have done business with them you better check your bills.mo read more

This is NOT a Verizon wireless corporate office. This is an authorized retailer named GoWireless. These people have screwed me over by selling me merchandise that they ended up calling me back to tell me I'm not supposed to have and then NEVER returned it in the system. So I have been getting charged for a device that I not only returned, but can't be taken care of directly with Verizon because they're NOT A VERIZON CORPORATE STORE LOCATION. DO NOT GO HERE WITH THE PREMISE THAT THIS IS A CORPORATE STORE!! IT IS NOT! And they're major f ups!!!!! Not to mention, the sign in the picture is NOT what's on the store front!!!! It only says Verizon. They've changed the marquee. read more

Overwhelmed with the sales tactics at this retailer. I definitely feel bamboozled by the fast talking, personable, salesman who definitely did not listen to me. He obviously put his commission first and it will cost me dearly. Simply stated, I expected better and I'm disappointed. read more