I used to have great service and outstanding internet from this company. I dumped them in 2020 and…read morewent to Verizon. The just put some charge on my credit report from 2020 saying I owed them money after 5+ years. How do you fight this kind of dishonesty? Stay away from this company!

I have used T-Mobile for years now my cell service is always good and unlimited, the home internet…read moreworks great weather for streaming or For online browsing . I would definitely recommend them

My month old sim card was acting up, and the phone reporting that it had no sim card at all despite…read moreme taking it out, cleaning and reseating it. The staff took the time to diagnose the problem, which involved removing the card, trying it in other phones, analyzing it on their computer. It turns out that the sim card had gone bad, evidently an uncoomon occurence, so they programmed a new one. Throughout this he was courteous and friendly, despite the fact that he didn't charge me. Thus, since this interaction could not have gone better in any way, a 5 star score, on a First to review. Bravo.

Service was above and beyond. Very impressed. I big kudos to "Shiane" for having the time and…read morepatience to help us. Everyone was very friendly and helpful. Shiane helped to fix any and all problems we were experiencing and helped my husband pick out a suitable new phone and the price fit into our budget. The Brownwood Consumer Cellular is a 5 star office.

This is the worst office in the whole company. THE EMPLOYEES are rude and obnoxious. They sold…read morema a mobile phone with no Sims card .Which is a electronic brick and refuse to help mevwith it theuly have been charging me a regular maintenance fee and refuse to take it back. Talking to their home office is no help either . I strongly recommend you don't do any business with Spectrum.

On Dec 16th at the Spectrum store in Inverness, Fl, my mother -- who is nearly 70 years old -- was…read morespoken to in a condescending and dismissive manner by an employee named James. She was calm, respectful, and simply asking for help. The response she received was rude, patronizing, and entirely inappropriate. What makes this especially concerning is that this is not an isolated incident. Public reviews going back over a year describe the same behavior by the same employee -- repeated one-star complaints citing disrespect and poor treatment of customers. At this point, this is not a customer service lapse. It is a documented pattern that Spectrum has allowed to continue. When a company fails to intervene after repeated complaints -- particularly when older customers are involved -- accountability shifts from the employee to leadership. I am requesting formal acknowledgment, escalation to regional management, and confirmation that corrective action is being taken. This review will remain updated pending Spectrum's response.

I have been here many times over the years, and my latest experience was as good as my previous…read morevisits. The staff are so friendly and seem genuinely interested in assisting you and fixing whatever issue you may have. This visit, I needed the back of my iPhone 16 replaced, so I booked an appointment for the Genius Bar and arrived a few minutes before. I was immediately greeted, they took my info, and sat me at a table. A few minutes later, another staff member arrived and went over what was going to happen. My phone was whisked away, and I sat and took in the atmosphere. They were giving classes on the main screen, which I found very interesting, and I learned things I never knew about my MacBook! About 90 minutes later, my representative arrived with my iPhone as good as new. I paid, thanked the staff, and walked out, happy as a clam! I love the Apple Store!

NEVER EVER GO TO THIS STORE! It's being run by rude…read moreemployees who won't help and leave you within 5 minutes.. I was supposed to be there for 20 minutes but I ended up staying for 4 long hours.. I even had an appointment but they said because I was ten minutes late that they dropped me. Then they finally gave me a woman who spent 5 minutes and left. I saw her next to me talking to 3 other employees about an issue a black woman had at my table ( btw , the manager was black and not friendly ) then I complained because no one was helping me, they finally gave me a guy who spent 3 minutes and left, complained, sent me another guy who spent 4 minutes and left, on and on.. it was chaos.. I had a two year old IPad that I had bought there and after an hour and a half of them trying to fix it, ( a woman who stayed with me finally ) she decided it did not work the screen went black again..she said too bad, you didn't but Apple insurance we can't help you.. I ended up having to buy a new IPad, than you very much .. I was so exhausted the next day I missed a doctor's appointment! I WILL NEVER YO TO THAT STORE!! Last year that store was running well.. this year it was a bloody mess!

Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

I must admit that I rarely ever write reviews unless it was a really bad experience but I'm trying…read moreto give credit whenever credit is due. From the moment their soft-spoken admin answered the phone to the moment their technician left my house with a great TV picture, I couldn't be happier. At first I was hesitant to deal with a small company and not through Directv directly but I'm so glad I did. I have heard horror stories from a neighbor about not dealing with someone local that you build relationship with. SelectChoiceTV staff bend backwards for me to get me the best offer and to fit me in their schedule. I'll definitely refer other people to them; they so deserve it!

Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

Superior service in winter garden, Florida from okoye spectrum on McGuire road. Ohh, my goodness…read more The service rep that we had will sandbrink. Phenomenal technician, he assessed our needs located. The issue handled everything neat. Tidy responded to our service call on time and it was just a great experience. Anyone who uses any one other than spectrum? You can't get a better deal. The service, the quality and the promotion that speaks for itself. But the technical team they really go above and beyond. So a super shout out to mister will sandbrink our tech 18 0 2. What a great service call today. Thank you so much. Super happy, Miranda, family.

Horrible customer service. Switched to another ISP after dealing with spectrum over the phone, but…read morehad to go in to the store to return equipment. First of all, having to wait 90 minutes just to return equipment is ridiculous. The whole time I was there, two associates were helping two separate families with setting up mobile services. 90 minutes and they were STILL setting up their devices? That convinced me that I NEVER want to get mobile services through them because how does it take that long? Finally get called up, employee scanned my devices which took about 30 seconds so at least that was fast. But the employee did not want to print a receipt that I returned equipment. He kept joking and being sarcastic, like "oh, you won't tell me which service provider you switched to, but you want me to print you a receipt? Why should I help you when you won't tell me that?" Finally printed the receipt after a few minutes of nonsense, but just a perfect example of why I will never be using spectrum again - however they are training their customer service representatives (both in store and on the phone) needs to be seriously examined, because it is some of the worst customer service I've experienced.