They sales reps made transaction look easy but in end, they failed to say that we had to take trade…read morein phone home and download to new phone, then mail old phone using label they sent to ca. address! Could not change to az address. Oh and your car can be towed if you parked outside. Good intel before sale.

T mobile is the biggest scammers of all phone companies. Always adding features that were never…read moreauthorized or requested, and they won't reimburse you but they'll tell you, "it's your fault, you should be looking at the bill and making sure every month"

I came into this business at 4pm on a Saturday. They close at 9pm. I need help from a manager,…read morefor an override on an upgrade. This issue was because customer service attempted ti upgrade me and i declined because i wanted to perform the upgrade in the store. Therefore representative informed me of the issue and said that the manager just left and not one there was empowered to perform the override. Then, I'm informed that they will not have a manager in the next day. Therefore, i must wait an additional day to get the upgrade. The young lady to me that I could call ATT phone support to get the approval and the. She could help me. Well.... After sitting on hold for 20 minutes, an automated message advised me that the call center is closed and i should visit a store or ATT.com. What the absolute heck is going on? 1. Why is there not a manager or assistant manager available during store hours? 2. Why would an associate not offer to own the issue and call customer support with they phone and allow me to speak when make contact with a support person. 3. Why have a store open with no one empowered to handle escalated issues. I expect this lack of support from an authorized retailer but not from an actually ATT corporate store. This is what is feels like to be treated as a valued 20+ year client. IT FREAKING SUCKS!!! This is not a great look ATT!! N. Roberson

Me and my wife came here to upgrade our phones. We traded in an iPhone 12 Pro and 13 pro. We were…read moretold the 13 pro would cover the cost of the new phone and that we would receive $850 for the iPhone 12 Pro for trade in value. But after we received the new phone via delivery and swapped everything over and brought back the old phones to trade in, we were told we would only receive $350 for the iPhone 12 Pro and that there was nothing that could do about the trade in value. We upgraded 2 phone and watches because of the savings we would receive by doing so, as told to us by the employee and because we were receiving good trade in values for our phones. The only remedy they told us was we could downgrade one phone to a generation older to get a cheaper payment and that was it. But now we just feel like we got conned and lied too. The employee acted like they thought we had the same trade in phones even though it was discussed multiple times of the difference in trade in value during our initial visit. Our monthly phone bill is now $140 over what we were told it would be. It's very frustrating and unprofessional that they wouldn't hold to what we were originally promised. If you do business here, I suggest you get everything in writing or documented.

It was fine. Better than over the phone. He was able to verify who I was. Had to check in at the…read morekiosk. Whatever. Install was great, store.... well, the guy was kind, I was irritated.

The customer service at this location was top tier. Any issues that have ever come up, Cox has…read morealways been great at taking care of them. The facility was very clean, and even though I went during a busy time of day, we were helped quickly. Overall, my experience was great, and we left feeling relieved to finally have Wi-Fi.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Authorized retailer v. Corporate. There are some things that can't be done by the authorized…read moreretailers. They did not have my glass replacement that comes with my insurance and previously I was told they have to 'install' it for it to be free. However, they ordered it for me which is fine, better than the other retailer I tried. I've been with tmobile 20 years, they're doing something right.

On Tuesday morning, I came here to return my Home Internet at 10:00 am and the black guy who was an…read moreemployee told me I had to call the customer service to cancel first and bring the wireless back to the store later. It was true. My friend asked him if he needed to present because he was the one who registered the Internet. The employee said they did not need to, just came there and returned the wireless. After calling to cancel, I came to the store (other locations) to return, but they said I needed a photo ID of my friend, which wasted my time so much. I hope you are not lazy or training carefully for an employee in the store. I have no idea how to return and trust you because you are an employee of store. If you do not know, please do not recommend something not true.

One person working at a time, I walked in and he was quite engrossed with a couple he was helping…read more Which is lovely for them, but I think he barely said hi to me and there was no indication that he was interested in what I might need or to give me any information about how it might Take to get the help I was looking for. Also, maybe someone else was in the back but I would have no way of knowing because I sat there too long unattended.

Dalton was very nice and funny and talked to me about deals as well as how to go about my phone…read moretransfer and helped me through that.

i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

I hope the manager Keoni receives a million blessings in this lifetime. He helped me out with a…read morecomplex issue that Uber Eats was unwilling to resolve. I will shop at this store for all my electronics needs for the foreseeable future thanks to Keoni.

Everyone here was super friendly and warm when we walked in and Nick in the TV section was…read moreunbelievably kind and knowledgeable, super helpful in helping my mother figure out what she needed and in tolerating our jokes along the way!

On Sunday, June 2nd, around 1:45pm, I was shopping at the "Tempe Town Marketplace" and having a…read moregreat day. That was, until I came across this kiosk. This kiosk, "Cases and Such" sells custom cases for cell phones of all makes and brands. A young man was standing out in front, and he engaged me by asking what type of phone case I was shopping for. He was very kind and polite, so I told him that I have an Iphone. He then informed me that the cases were on the other side for Iphones, and he then asked me what type of Iphone specifically that I owned. I told him that it was the 4G. He then said "The 4s?", and in again told him that it was the 4g, which is the iphone that was made before the 4s, followed by the 5. He said, "Oh, I got it. Yeah, they're the same size", and I was about to reply, when this other gentleman who worked there, butt into the conversation and told me that they are the same thing, and then asked: "So, what do you want?". Now, compared to the younger gentleman who was first helping me, this second person struck me as rude. I was just listening to him talk at me about cases, and handing me cases I didn't want. So, I told this person "I'm not interested in any of these styles or colors you're handing me. This other person was helping me, and I'm fine. But thank you though." I then went back to speaking with the younger person, and told him what I was looking for and asked if I could look at the ones on the rack. He then told me that was fine, and when I went to look again, the other person butt in again, and said: "Look, we have all these styles. Why don't you just tell me what you want?" I told him again that I just wanted to look at the different styles, because i didn't know what I wanted just yet, because I couldn't see them all. I then thanked him again, and said that the other person is still helping me. I then began talking to the other salesperson, telling him what I was looking for, when my friend called. I asked him to excuse me for a moment, and took the call. When I did this, the second sales person went to the younger person who was helping me and said: "Look, quit helping this LOSER here. He's not going to buy anything. I then got off the call, and pretended not to hear this person. I looked at the younger person and said "Hey, so you were about to show me this other case which looked cool. Which one was it again?" We then got to talking, and a friend came up to tell me that he was there at the mall, so I turned to him and said that I was looking at these phone cases here, when the other salesperson came up to the younger guy who was still helping me, and said: "I thought I told you to quit helping this stupid loser. He's not going to buy anything. Quit helping him, and go help the other people." I'm sure you can imagine what occurred from there. I turned to the gentleman who was referring to me as the "loser", and "stupid loser", and informed him that I heard what he was saying, and that he should be ashamed of himself for talking to customers and shoppers that way and that I heard every word. He wouldn't even look at me or acknowledge that I was talking to him. I assure you, I was talking loud enough for everyone within 50 yards to look over, because they could hear me speaking to him and pointing at him. The whole time, I was about 15 feet away, and never got close. I did not touch anything , or him. My friend and I then walked away. Do not shop here. It is not appropriate for a salesperson to be referring to shoppers who are shopping as losers, or stupid losers. Not okay.

Be careful with Century Link's promotion " locked price for life". While it is true that the price…read moreis 55.00 for a decent speed it's like pulling teeth to get the full monthly price from their sales reps. Just remember that the price does not include modem rental if you're renting. If you don't rent the modem you will need to purchase one for 100.00. Taxes will probably be 10.00 depending on your city. Also a month in advance payment will be required . So your first month's payment will most likely be ( for the 55.00 plan) 55.00 + 10.00 (tax) + 55.00 + 10.00 (month in advance plus tax) + modem rental 10.00 X 2 for months if you rent. Total first bill :150.00 and that's a conservative estimate. If you're not a current customer doing a lateral change but a new customer there may be an additional activation fee. If you don't rent the modem but purchase it, the first month's bill will be about 130.00 + 100.00 for a one time purchase. The subsequent bills will be 65.00 -70.00 without a modem rental. 75.00-80.00 with a modem rental for the advertised plan of 55.00 a month. Just wanting to help you make an informed decision. It's not a bad plan just a few more costs than you may have realized . Every telecom does this .

The experience has been incredibly AWFUL! A technician came…read moreto install my internet, and I still did not have internet service after he left and had to call them back at least three times. The wiring was laid across the alley floor and was driven over by multiple vehicles, including a CenturyLink technician's truck and a garbage truck, within three hours of being laid. (can't imagine how much beating that spaghetti sized wire can take in hot AZ summer) Furthermore, I was initially told by century link after still not have internet that the technician gave me the wrong router, and another one was shipped to me. However, the technical department later confirmed that the original router was indeed the correct one. All of this confusion occurred within a single day. To add to my frustration, I was charged for this unsatisfactory installation. Every time I call to discuss this issue, I was forced to explain the entire situation repeatedly. I truly believe that any positive reviews are bots. They then sent me a bill for the installation charge for WHAT! I'm still having to argue with them on the daily to get that removed. I did take photos to dispute of the awful job the tech did. please don't call them please save yourself a lot of heartache and distress. Not even worth the one STAR your forced to give